Patient relations coordinator vs patient coordinator

The differences between patient relations coordinators and patient coordinators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 2-4 years to become both a patient relations coordinator and a patient coordinator. Additionally, a patient relations coordinator has an average salary of $45,689, which is higher than the $32,954 average annual salary of a patient coordinator.

The top three skills for a patient relations coordinator include patients, customer service and patient flow. The most important skills for a patient coordinator are patients, customer service, and patient care.

Patient relations coordinator vs patient coordinator overview

	Patient Relations Coordinator	Patient Coordinator
Yearly salary	$45,689	$32,954
Hourly rate	$21.97	$15.84
Growth rate	-4%	-4%
Number of jobs	103,373	97,878
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 51%	Bachelor's Degree, 40%
Average age	40	40
Years of experience	4	4

What does a patient relations coordinator do?

Patient Relations Coordinators are responsible for liaising for patients and family members with medical staff regarding patient progress and health facility procedures. Their duties include greeting patients and visitors, checking patient charts, inspecting cause of delay, conducting professional medical referrals, and managing family and patients' roundings log. They also provide hospital directions, handle phone calls, and maintain visitor control. Patient relations coordinators work to resolve any patient and family complaints and ensure all work activities adhere to media information policies and hospital confidentiality.

What does a patient coordinator do?

A patient coordinator functions as the primary point of contact between health care professionals and patients in a medical facility. They mostly perform administrative tasks such as greeting visitors, answering calls, responding to inquiries, managing schedules, arranging appointments, processing payments, gathering information, and keeping records. Moreover, they assist in filling out forms, escorting patients to different rooms or offices, and setting treatment plans. Most importantly, they discuss and share necessary information with patients and families regarding medications, procedures, and proceeding care according to a physician's assessment.

Patient relations coordinator vs patient coordinator salary

Patient relations coordinators and patient coordinators have different pay scales, as shown below.

	Patient Relations Coordinator	Patient Coordinator
Average salary	$45,689	$32,954
Salary range	Between $36,000 And $56,000	Between $25,000 And $41,000
Highest paying City	-	Brockton, MA
Highest paying state	-	Massachusetts
Best paying company	-	University of California, Berkeley
Best paying industry	-	Health Care

Differences between patient relations coordinator and patient coordinator education

There are a few differences between a patient relations coordinator and a patient coordinator in terms of educational background:

	Patient Relations Coordinator	Patient Coordinator
Most common degree	Bachelor's Degree, 51%	Bachelor's Degree, 40%
Most common major	Business	Business
Most common college	University of Pennsylvania	University of Pennsylvania

Patient relations coordinator vs patient coordinator demographics

Here are the differences between patient relations coordinators' and patient coordinators' demographics:

	Patient Relations Coordinator	Patient Coordinator
Average age	40	40
Gender ratio	Male, 11.7% Female, 88.3%	Male, 11.2% Female, 88.8%
Race ratio	Black or African American, 13.0% Unknown, 5.2% Hispanic or Latino, 21.6% Asian, 7.0% White, 52.6% American Indian and Alaska Native, 0.7%	Black or African American, 11.1% Unknown, 5.3% Hispanic or Latino, 25.4% Asian, 6.2% White, 51.4% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between patient relations coordinator and patient coordinator duties and responsibilities

Patient relations coordinator example responsibilities.

Provide support for emergencies by managing inappropriate behaviors, aggressive patients, CPR and persons in crisis.
Contribute to overall patient satisfaction by maintaining positive relationships and providing patients and visitors with the best experience possible.
Coordinate patient flow through proper scheduling procedures base on patients dental needs in conjunction with doctor and hygienist availability.
Update patients records in EMR system.
Conduct bi-monthly resident council meetings in the transitional care unit i.e., rehabilitation and hospice units.
Verify insurance benefits, and maintain various information and data bases of patient information using the HIPPA guidelines.

Patient coordinator example responsibilities.

Comply with HIPAA regulations by discreetly and professionally handling all patients private medical information.
Gather personal plus insurance information and perform thorough insurance breakdowns for patients.
Communicate directly with patients to obtain initial patient information and respond to inquiries.
Process and update HIPAA relate paperwork and other require institutional forms as necessary.
Obtain all necessary documentation prior to surgery such as proof of identification, copy of insurance and require insurance referrals.
Respond in writing to all grievances in accordance with CMS and DNV guidelines.

Patient relations coordinator vs patient coordinator skills

Common patient relations coordinator skills

Patients, 20%
Customer Service, 12%
Patient Flow, 9%
Patient Relations, 6%
Patient Registration, 5%
Patient Charges, 5%

Common patient coordinator skills

Patients, 30%
Customer Service, 11%
Patient Care, 6%
Patient Flow, 5%
Excellent Organizational, 4%
Check-In, 3%

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Office and Administrative Industry
Patient Relations Coordinator
Patient Relations Coordinator vs Patient Coordinator

Updated January 8, 2025

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