Patient relations coordinator vs patient liaison

The differences between patient relations coordinators and patient liaisons can be seen in a few details. Each job has different responsibilities and duties. It typically takes 2-4 years to become both a patient relations coordinator and a patient liaison. Additionally, a patient relations coordinator has an average salary of $45,689, which is higher than the $32,314 average annual salary of a patient liaison.

The top three skills for a patient relations coordinator include patients, customer service and patient flow. The most important skills for a patient liaison are patients, customer service, and medical terminology.

Patient relations coordinator vs patient liaison overview

	Patient Relations Coordinator	Patient Liaison
Yearly salary	$45,689	$32,314
Hourly rate	$21.97	$15.54
Growth rate	-4%	-4%
Number of jobs	103,373	84,302
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 51%	Bachelor's Degree, 51%
Average age	40	40
Years of experience	4	4

What does a patient relations coordinator do?

Patient Relations Coordinators are responsible for liaising for patients and family members with medical staff regarding patient progress and health facility procedures. Their duties include greeting patients and visitors, checking patient charts, inspecting cause of delay, conducting professional medical referrals, and managing family and patients' roundings log. They also provide hospital directions, handle phone calls, and maintain visitor control. Patient relations coordinators work to resolve any patient and family complaints and ensure all work activities adhere to media information policies and hospital confidentiality.

What does a patient liaison do?

Patient Liaisons are intermediaries addressing concerns on behalf of patients and families working in tandem with the hospital administrator. They are responsible for gathering data regarding patient care issues and inquiries, assessing patient well-being, suggesting improvements, and interpreting hospital service, policies, and procedures to patients and families. Patient Liaisons also work to educate health care professionals in humanizing the hospital experience for patients. They work in a hospital, clinic, nursing home, or programs related to public health.

Patient relations coordinator vs patient liaison salary

Patient relations coordinators and patient liaisons have different pay scales, as shown below.

	Patient Relations Coordinator	Patient Liaison
Average salary	$45,689	$32,314
Salary range	Between $36,000 And $56,000	Between $24,000 And $42,000
Highest paying City	-	Boston, MA
Highest paying state	-	Massachusetts
Best paying company	-	Brigham and Women's Hospital
Best paying industry	-	Health Care

Differences between patient relations coordinator and patient liaison education

There are a few differences between a patient relations coordinator and a patient liaison in terms of educational background:

	Patient Relations Coordinator	Patient Liaison
Most common degree	Bachelor's Degree, 51%	Bachelor's Degree, 51%
Most common major	Business	Business
Most common college	University of Pennsylvania	University of Pennsylvania

Patient relations coordinator vs patient liaison demographics

Here are the differences between patient relations coordinators' and patient liaisons' demographics:

	Patient Relations Coordinator	Patient Liaison
Average age	40	40
Gender ratio	Male, 11.7% Female, 88.3%	Male, 16.2% Female, 83.8%
Race ratio	Black or African American, 13.0% Unknown, 5.2% Hispanic or Latino, 21.6% Asian, 7.0% White, 52.6% American Indian and Alaska Native, 0.7%	Black or African American, 11.5% Unknown, 5.3% Hispanic or Latino, 20.1% Asian, 6.9% White, 55.5% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between patient relations coordinator and patient liaison duties and responsibilities

Patient relations coordinator example responsibilities.

Provide support for emergencies by managing inappropriate behaviors, aggressive patients, CPR and persons in crisis.
Contribute to overall patient satisfaction by maintaining positive relationships and providing patients and visitors with the best experience possible.
Coordinate patient flow through proper scheduling procedures base on patients dental needs in conjunction with doctor and hygienist availability.
Update patients records in EMR system.
Conduct bi-monthly resident council meetings in the transitional care unit i.e., rehabilitation and hospice units.
Verify insurance benefits, and maintain various information and data bases of patient information using the HIPPA guidelines.

Patient liaison example responsibilities.

Provide support for emergencies by managing inappropriate behaviors, aggressive patients, CPR and persons in crisis.
Conduct all insurance verification and obtain authorization to treat sub-acute rehabilitation patients.
Attend Michigan state eligibility hearings, when necessary to assist and gain Medicaid disability benefits for patients.
Interview patients of hospital facility to obtain necessary documentation to secure Medicaid coverage as payment of inpatient hospital charges.
Set up payment plan, verify personal information per HIPAA guidelines.
Respect and maintain HIPPA and patient confidentiality and dignity of patients at all times.

Patient relations coordinator vs patient liaison skills

Common patient relations coordinator skills

Patients, 20%
Customer Service, 12%
Patient Flow, 9%
Patient Relations, 6%
Patient Registration, 5%
Patient Charges, 5%

Common patient liaison skills

Patients, 37%
Customer Service, 16%
Medical Terminology, 4%
Health System, 3%
HIPAA, 3%
Surgery, 2%

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Patient Relations Coordinator
Patient Relations Coordinator vs Patient Liaison

Updated January 8, 2025

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