Patient relations coordinator vs scheduling coordinator

The differences between patient relations coordinators and scheduling coordinators can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become a patient relations coordinator, becoming a scheduling coordinator takes usually requires 1-2 years. Additionally, a patient relations coordinator has an average salary of $45,689, which is higher than the $36,493 average annual salary of a scheduling coordinator.

The top three skills for a patient relations coordinator include patients, customer service and patient flow. The most important skills for a scheduling coordinator are patients, customer service, and medical terminology.

Patient relations coordinator vs scheduling coordinator overview

	Patient Relations Coordinator	Scheduling Coordinator
Yearly salary	$45,689	$36,493
Hourly rate	$21.97	$17.54
Growth rate	-4%	-8%
Number of jobs	103,373	66,114
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 51%	Bachelor's Degree, 40%
Average age	40	49
Years of experience	4	2

What does a patient relations coordinator do?

Patient Relations Coordinators are responsible for liaising for patients and family members with medical staff regarding patient progress and health facility procedures. Their duties include greeting patients and visitors, checking patient charts, inspecting cause of delay, conducting professional medical referrals, and managing family and patients' roundings log. They also provide hospital directions, handle phone calls, and maintain visitor control. Patient relations coordinators work to resolve any patient and family complaints and ensure all work activities adhere to media information policies and hospital confidentiality.

What does a scheduling coordinator do?

A scheduling coordinator is responsible for arranging the calendars and managing the appointments of a senior employee. Scheduling coordinators keep a record of meetings, reminding the key personnel as well as other participants of any schedule adjustments and cancellations. They are also responsible for booking venues for events and processing travel arrangements, following the specifications of the head personnel. A scheduling coordinator must be detail-oriented, as well as having excellent communication and organization skills to answer schedule queries and perform administrative tasks as needed.

Patient relations coordinator vs scheduling coordinator salary

Patient relations coordinators and scheduling coordinators have different pay scales, as shown below.

	Patient Relations Coordinator	Scheduling Coordinator
Average salary	$45,689	$36,493
Salary range	Between $36,000 And $56,000	Between $28,000 And $47,000
Highest paying City	-	Portland, ME
Highest paying state	-	Maine
Best paying company	-	Los Alamos National Laboratory
Best paying industry	-	Health Care

Differences between patient relations coordinator and scheduling coordinator education

There are a few differences between a patient relations coordinator and a scheduling coordinator in terms of educational background:

	Patient Relations Coordinator	Scheduling Coordinator
Most common degree	Bachelor's Degree, 51%	Bachelor's Degree, 40%
Most common major	Business	Business
Most common college	University of Pennsylvania	-

Patient relations coordinator vs scheduling coordinator demographics

Here are the differences between patient relations coordinators' and scheduling coordinators' demographics:

	Patient Relations Coordinator	Scheduling Coordinator
Average age	40	49
Gender ratio	Male, 11.7% Female, 88.3%	Male, 15.9% Female, 84.1%
Race ratio	Black or African American, 13.0% Unknown, 5.2% Hispanic or Latino, 21.6% Asian, 7.0% White, 52.6% American Indian and Alaska Native, 0.7%	Black or African American, 9.6% Unknown, 3.8% Hispanic or Latino, 12.0% Asian, 3.8% White, 70.6% American Indian and Alaska Native, 0.4%
LGBT Percentage	7%	9%

Differences between patient relations coordinator and scheduling coordinator duties and responsibilities

Patient relations coordinator example responsibilities.

Provide support for emergencies by managing inappropriate behaviors, aggressive patients, CPR and persons in crisis.
Contribute to overall patient satisfaction by maintaining positive relationships and providing patients and visitors with the best experience possible.
Coordinate patient flow through proper scheduling procedures base on patients dental needs in conjunction with doctor and hygienist availability.
Update patients records in EMR system.
Conduct bi-monthly resident council meetings in the transitional care unit i.e., rehabilitation and hospice units.
Verify insurance benefits, and maintain various information and data bases of patient information using the HIPPA guidelines.

Scheduling coordinator example responsibilities.

Manage medical records entering data with CPT and ICD-9 codes preserving an environment of thoroughness and accuracy.
Manage payment postings, verify insurance coverage prior to patient appointments and advise patients of insurance referrals or authorizations require.
Manage inpatient transfers to rehabilitation and medical facilities, along with preparing and monitoring outpatient billings insurance verification and referrals.
Perform patient registration, insurance verification, and assist patients with scheduling radiology and chemotherapy appointments in a demanding environment.
Enter all patient information in EMR system, scan all of patients medical record into EMR system and classify by sections.
Check patient insurance coverage, determines if referral or authorization for surgery is needed.

Patient relations coordinator vs scheduling coordinator skills

Common patient relations coordinator skills

Patients, 20%
Customer Service, 12%
Patient Flow, 9%
Patient Relations, 6%
Patient Registration, 5%
Patient Charges, 5%

Common scheduling coordinator skills

Patients, 23%
Customer Service, 13%
Medical Terminology, 6%
Home Health, 5%
Patient Care, 5%
Surgery, 4%

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Office and Administrative Industry
Patient Relations Coordinator
Patient Relations Coordinator vs Scheduling Coordinator

Updated January 8, 2025

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