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The differences between production support technicians and customer support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a production support technician and a customer support technician. Additionally, a production support technician has an average salary of $57,726, which is higher than the $36,361 average annual salary of a customer support technician.
The top three skills for a production support technician include troubleshoot, POS and SQL. The most important skills for a customer support technician are customer service, customer support, and SQL.
| Production Support Technician | Customer Support Technician | |
| Yearly salary | $57,726 | $36,361 |
| Hourly rate | $27.75 | $17.48 |
| Growth rate | 10% | 10% |
| Number of jobs | 162,450 | 117,102 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 46% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Production Support Technicians ensure the availability of the materials needed for production. Besides putting preventative maintenance techniques into practice and ensuring that the factory remains safe for each worker, production support technicians also identify faults and troubleshoot where possible. They inspect machinery and update the workers and management about the faults. Also, production support technicians analyze products and performance and then make the right recommendations. Moreover, they ensure that the staff members remain updated about the safety and health regulations.
A customer support technician is responsible for resolving customer complaints with their network issues through remote communication, providing the customers with a step-by-step procedure to fix their systems. Customer support technicians assist the customers in setting up their programs and applications, guiding them with the instructional manuals, and responding to the inquiries and concerns they have. They also escalate high-level complaints to the immediate supervisor as needed while monitoring system solutions and creating technical tickets.
Production support technicians and customer support technicians have different pay scales, as shown below.
| Production Support Technician | Customer Support Technician | |
| Average salary | $57,726 | $36,361 |
| Salary range | Between $33,000 And $98,000 | Between $23,000 And $56,000 |
| Highest paying City | Jersey City, NJ | New York, NY |
| Highest paying state | New Jersey | New Jersey |
| Best paying company | Jefferies | Adobe |
| Best paying industry | Manufacturing | Technology |
There are a few differences between a production support technician and a customer support technician in terms of educational background:
| Production Support Technician | Customer Support Technician | |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 46% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between production support technicians' and customer support technicians' demographics:
| Production Support Technician | Customer Support Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 79.2% Female, 20.8% | Male, 66.1% Female, 33.9% |
| Race ratio | Black or African American, 11.9% Unknown, 5.3% Hispanic or Latino, 15.6% Asian, 12.8% White, 53.9% American Indian and Alaska Native, 0.4% | Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.6% White, 56.7% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |