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The differences between production support technicians and information technology/support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a production support technician and an information technology/support technician. Additionally, a production support technician has an average salary of $57,726, which is higher than the $45,591 average annual salary of an information technology/support technician.
The top three skills for a production support technician include troubleshoot, POS and SQL. The most important skills for an information technology/support technician are customer service, troubleshoot, and computer system.
| Production Support Technician | Information Technology/Support Technician | |
| Yearly salary | $57,726 | $45,591 |
| Hourly rate | $27.75 | $21.92 |
| Growth rate | 10% | 10% |
| Number of jobs | 162,450 | 161,748 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 51% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Production Support Technicians ensure the availability of the materials needed for production. Besides putting preventative maintenance techniques into practice and ensuring that the factory remains safe for each worker, production support technicians also identify faults and troubleshoot where possible. They inspect machinery and update the workers and management about the faults. Also, production support technicians analyze products and performance and then make the right recommendations. Moreover, they ensure that the staff members remain updated about the safety and health regulations.
An information technology (IT) support technician is an individual who is responsible for providing support and troubleshoots software and hardware problems faced by customers. As for larger organizations that have their own IT department, technicians must work together internally with their IT staff members. IT support technicians are involved in inspecting and resolving minor local area network and wireless network issues, which include TCP/IP, DHCP, and VPN. They are also required to obtain an associate's degree in computer science or related field.
Production support technicians and information technology/support technicians have different pay scales, as shown below.
| Production Support Technician | Information Technology/Support Technician | |
| Average salary | $57,726 | $45,591 |
| Salary range | Between $33,000 And $98,000 | Between $31,000 And $66,000 |
| Highest paying City | Jersey City, NJ | San Francisco, CA |
| Highest paying state | New Jersey | Pennsylvania |
| Best paying company | Jefferies | Microsoft |
| Best paying industry | Manufacturing | Technology |
There are a few differences between a production support technician and an information technology/support technician in terms of educational background:
| Production Support Technician | Information Technology/Support Technician | |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 51% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | University of Pennsylvania |
Here are the differences between production support technicians' and information technology/support technicians' demographics:
| Production Support Technician | Information Technology/Support Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 79.2% Female, 20.8% | Male, 85.4% Female, 14.6% |
| Race ratio | Black or African American, 11.9% Unknown, 5.3% Hispanic or Latino, 15.6% Asian, 12.8% White, 53.9% American Indian and Alaska Native, 0.4% | Black or African American, 10.7% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 13.2% White, 54.6% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |