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The differences between production support technicians and senior support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a production support technician and a senior support technician. Additionally, a senior support technician has an average salary of $74,459, which is higher than the $57,726 average annual salary of a production support technician.
The top three skills for a production support technician include troubleshoot, POS and SQL. The most important skills for a senior support technician are customer service, technical support, and troubleshoot.
| Production Support Technician | Senior Support Technician | |
| Yearly salary | $57,726 | $74,459 |
| Hourly rate | $27.75 | $35.80 |
| Growth rate | 10% | 10% |
| Number of jobs | 162,450 | 113,499 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 48% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Production Support Technicians ensure the availability of the materials needed for production. Besides putting preventative maintenance techniques into practice and ensuring that the factory remains safe for each worker, production support technicians also identify faults and troubleshoot where possible. They inspect machinery and update the workers and management about the faults. Also, production support technicians analyze products and performance and then make the right recommendations. Moreover, they ensure that the staff members remain updated about the safety and health regulations.
A senior support technician is an individual specializing in diagnosing and resolving information technology (IT)-related problems in an organization, including virus issues, forgotten passwords, and software updates. The job requires knowledge about the installation, configuration, and testing of computer hardware and software. Possessing excellent customer service, listening, and problem-solving skills is also vital to qualify for the position. The job's education requirements include an associate or bachelor's degree in computer science, business, information technology, or a related field.
Production support technicians and senior support technicians have different pay scales, as shown below.
| Production Support Technician | Senior Support Technician | |
| Average salary | $57,726 | $74,459 |
| Salary range | Between $33,000 And $98,000 | Between $48,000 And $114,000 |
| Highest paying City | Jersey City, NJ | Durham, NC |
| Highest paying state | New Jersey | Pennsylvania |
| Best paying company | Jefferies | Pacira BioSciences |
| Best paying industry | Manufacturing | Technology |
There are a few differences between a production support technician and a senior support technician in terms of educational background:
| Production Support Technician | Senior Support Technician | |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 48% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | Stanford University |
Here are the differences between production support technicians' and senior support technicians' demographics:
| Production Support Technician | Senior Support Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 79.2% Female, 20.8% | Male, 78.4% Female, 21.6% |
| Race ratio | Black or African American, 11.9% Unknown, 5.3% Hispanic or Latino, 15.6% Asian, 12.8% White, 53.9% American Indian and Alaska Native, 0.4% | Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.3% Asian, 11.1% White, 56.1% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |