Provider relations representative vs retention representative

The differences between provider relations representatives and retention representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a provider relations representative and a retention representative. Additionally, a retention representative has an average salary of $50,753, which is higher than the $40,957 average annual salary of a provider relations representative.

The top three skills for a provider relations representative include customer service, provider relations and medicaid. The most important skills for a retention representative are product knowledge, customer service, and outbound calls.

Provider relations representative vs retention representative overview

	Provider Relations Representative	Retention Representative
Yearly salary	$40,957	$50,753
Hourly rate	$19.69	$24.40
Growth rate	-4%	-4%
Number of jobs	203,893	220,352
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 58%	Bachelor's Degree, 37%
Average age	40	40
Years of experience	12	12

Provider relations representative vs retention representative salary

Provider relations representatives and retention representatives have different pay scales, as shown below.

	Provider Relations Representative	Retention Representative
Average salary	$40,957	$50,753
Salary range	Between $30,000 And $55,000	Between $40,000 And $63,000
Highest paying City	Helena, MT	San Francisco, CA
Highest paying state	Montana	California
Best paying company	Parkland Hospital	Forward
Best paying industry	Health Care	Technology

Differences between provider relations representative and retention representative education

There are a few differences between a provider relations representative and a retention representative in terms of educational background:

	Provider Relations Representative	Retention Representative
Most common degree	Bachelor's Degree, 58%	Bachelor's Degree, 37%
Most common major	Business	Business
Most common college	-	-

Provider relations representative vs retention representative demographics

Here are the differences between provider relations representatives' and retention representatives' demographics:

	Provider Relations Representative	Retention Representative
Average age	40	40
Gender ratio	Male, 24.2% Female, 75.8%	Male, 38.5% Female, 61.5%
Race ratio	Black or African American, 12.1% Unknown, 5.3% Hispanic or Latino, 21.8% Asian, 6.5% White, 53.7% American Indian and Alaska Native, 0.7%	Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 21.1% Asian, 6.1% White, 54.9% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between provider relations representative and retention representative duties and responsibilities

Provider relations representative example responsibilities.

Help manage ACO program and review measures with provider offices.
Advise clients on health care and manage care products including POS, PPO and medical management programs.
Provide keen oversight in developing and maintaining quality improvement programs while managing payroll.
Manage software maintenance renewal partner and assist with upselling additional and higher functionality licenses to increase revenue.
Review the provider contracts, paid members claims, base on the CPT code & ICD-9 that are submitted.
Review provider claims for CPT and ICD-9 coding accuracy and generate payment of claims base upon current fee schedule.

Retention representative example responsibilities.

Prepare proposals and analysis for county Medicaid facilitators to educate regarding available manage care programs.
Demonstrate superb organizational and multitasking abilities
Demonstrate superb organizational and multitasking abilities

Provider relations representative vs retention representative skills

Common provider relations representative skills

Customer Service, 16%
Provider Relations, 9%
Medicaid, 9%
Patients, 6%
Health Plan, 5%
PowerPoint, 4%

Common retention representative skills

Product Knowledge, 22%
Customer Service, 15%
Outbound Calls, 7%
CSG, 5%
Customer Retention, 4%
Customer Accounts, 4%

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Office and Administrative Industry
Provider Relations Representative
Provider Relations Representative vs Retention Representative

Updated January 8, 2025

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