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The differences between provider services representatives and call center representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a provider services representative and a call center representative. Additionally, a provider services representative has an average salary of $33,858, which is higher than the $31,549 average annual salary of a call center representative.
The top three skills for a provider services representative include customer service, data entry and patients. The most important skills for a call center representative are strong customer service, customer service, and patients.
| Provider Services Representative | Call Center Representative | |
| Yearly salary | $33,858 | $31,549 |
| Hourly rate | $16.28 | $15.17 |
| Growth rate | -4% | -4% |
| Number of jobs | 252,118 | 133,579 |
| Job satisfaction | - | 3 |
| Most common degree | Bachelor's Degree, 41% | High School Diploma, 37% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A provider services representative is responsible for supporting, developing, and maintaining service relationships with involved participants, including providers, physicians, and administrators. Your duties typically include responding to direct and electronic questions from clients about rates, policies, referrals, and eligibility, handling telephone calls for the provider and member inquiries, and resolving complaints by the member and member representative. In addition, you will be assisting in collecting supporting data and documentation about the member's care. You are also expected to conduct research to be able to provide a well-informed answer to members' inquiries.
Call center representatives are employees who take customer calls in the company's contact center. They answer incoming calls related to their account. Call center representatives are trained on the company's products, policies, and guidelines. They are expected to know the ins and outs of every company product under their account before they are assigned to the operations floor. Once they are deemed efficient enough to handle calls, they begin to take customer inquiries and try to resolve them during the call. Call center representatives are expected to follow company policies and procedures and to meet the goals set by the company.
Provider services representatives and call center representatives have different pay scales, as shown below.
| Provider Services Representative | Call Center Representative | |
| Average salary | $33,858 | $31,549 |
| Salary range | Between $24,000 And $46,000 | Between $25,000 And $39,000 |
| Highest paying City | New York, NY | Seattle, WA |
| Highest paying state | New York | Washington |
| Best paying company | Oracle | University of California, Berkeley |
| Best paying industry | Health Care | Finance |
There are a few differences between a provider services representative and a call center representative in terms of educational background:
| Provider Services Representative | Call Center Representative | |
| Most common degree | Bachelor's Degree, 41% | High School Diploma, 37% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between provider services representatives' and call center representatives' demographics:
| Provider Services Representative | Call Center Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 22.2% Female, 77.8% | Male, 27.4% Female, 72.6% |
| Race ratio | Black or African American, 11.5% Unknown, 5.1% Hispanic or Latino, 20.4% Asian, 6.4% White, 55.9% American Indian and Alaska Native, 0.7% | Black or African American, 11.7% Unknown, 5.2% Hispanic or Latino, 20.6% Asian, 6.1% White, 55.7% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |