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The differences between provider services representatives and customer service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a provider services representative and a customer service representative. Additionally, a provider services representative has an average salary of $33,858, which is higher than the $32,260 average annual salary of a customer service representative.
The top three skills for a provider services representative include customer service, data entry and patients. The most important skills for a customer service representative are cleanliness, POS, and data entry.
| Provider Services Representative | Customer Service Representative | |
| Yearly salary | $33,858 | $32,260 |
| Hourly rate | $16.28 | $15.51 |
| Growth rate | -4% | -4% |
| Number of jobs | 252,118 | 209,515 |
| Job satisfaction | - | 4 |
| Most common degree | Bachelor's Degree, 41% | High School Diploma, 33% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A provider services representative is responsible for supporting, developing, and maintaining service relationships with involved participants, including providers, physicians, and administrators. Your duties typically include responding to direct and electronic questions from clients about rates, policies, referrals, and eligibility, handling telephone calls for the provider and member inquiries, and resolving complaints by the member and member representative. In addition, you will be assisting in collecting supporting data and documentation about the member's care. You are also expected to conduct research to be able to provide a well-informed answer to members' inquiries.
Customer service representatives are the first point of contact of the customers, acting as the frontiers of the company and help in driving customer loyalty and retention by leaving a great impression and resolving all of their concerns. They accommodate customer queries by providing useful and comprehensive information about any products or services. Some would use that as an opportunity to market and promote more sales. The most challenging issues they use to handle are customer complaints and processing of refunds and returns. They also assist in basic troubleshooting or accounts and payment setup with the use of specific guidelines or step by step procedures. At most, they help and solve customer issues on their own, but sometimes they would need support from supervisors or other departments.
Provider services representatives and customer service representatives have different pay scales, as shown below.
| Provider Services Representative | Customer Service Representative | |
| Average salary | $33,858 | $32,260 |
| Salary range | Between $24,000 And $46,000 | Between $25,000 And $41,000 |
| Highest paying City | New York, NY | Des Moines, WA |
| Highest paying state | New York | Washington |
| Best paying company | Oracle | Oracle |
| Best paying industry | Health Care | Insurance |
There are a few differences between a provider services representative and a customer service representative in terms of educational background:
| Provider Services Representative | Customer Service Representative | |
| Most common degree | Bachelor's Degree, 41% | High School Diploma, 33% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between provider services representatives' and customer service representatives' demographics:
| Provider Services Representative | Customer Service Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 22.2% Female, 77.8% | Male, 30.5% Female, 69.5% |
| Race ratio | Black or African American, 11.5% Unknown, 5.1% Hispanic or Latino, 20.4% Asian, 6.4% White, 55.9% American Indian and Alaska Native, 0.7% | Black or African American, 11.6% Unknown, 5.2% Hispanic or Latino, 21.2% Asian, 6.3% White, 55.0% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |