Quoter vs customer support representative

The differences between quoters and customer support representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a quoter, becoming a customer support representative takes usually requires 6-12 months. Additionally, a quoter has an average salary of $51,649, which is higher than the $37,404 average annual salary of a customer support representative.

The top three skills for a quoter include CSA, customer service and . The most important skills for a customer support representative are technical support, windows, and customer inquiries.

Quoter vs customer support representative overview

	Quoter	Customer Support Representative
Yearly salary	$51,649	$37,404
Hourly rate	$24.83	$17.98
Growth rate	-	-4%
Number of jobs	18,318	243,140
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 43%	Bachelor's Degree, 50%
Average age	42	40
Years of experience	2	12

Quoter vs customer support representative salary

Quoters and customer support representatives have different pay scales, as shown below.

	Quoter	Customer Support Representative
Average salary	$51,649	$37,404
Salary range	Between $33,000 And $78,000	Between $29,000 And $47,000
Highest paying City	-	Boston, MA
Highest paying state	-	Alaska
Best paying company	-	University of California, Berkeley
Best paying industry	-	Finance

Differences between quoter and customer support representative education

There are a few differences between a quoter and a customer support representative in terms of educational background:

	Quoter	Customer Support Representative
Most common degree	Bachelor's Degree, 43%	Bachelor's Degree, 50%
Most common major	Business	Business
Most common college	-	-

Quoter vs customer support representative demographics

Here are the differences between quoters' and customer support representatives' demographics:

	Quoter	Customer Support Representative
Average age	42	40
Gender ratio	Male, 39.0% Female, 61.0%	Male, 47.0% Female, 53.0%
Race ratio	Black or African American, 9.1% Unknown, 4.2% Hispanic or Latino, 23.2% Asian, 6.4% White, 56.3% American Indian and Alaska Native, 0.8%	Black or African American, 10.9% Unknown, 5.5% Hispanic or Latino, 20.1% Asian, 7.3% White, 55.4% American Indian and Alaska Native, 0.8%
LGBT Percentage	6%	7%

Differences between quoter and customer support representative duties and responsibilities

Quoter example responsibilities.

Manage call center productivity levels by maintaining CSR schedule adherence.
Process ECN's update BOM's and work orders as necessary.
Open and distribute mail to the appropriate staff and run postage machine.
Provide above average service to customers by bagging groceries appropriately and assist with carryout and loading merchandise into customer's vehicle.
Communicate with customers and FedEx to facilitate resolutions of any shipping or delivery issues.

Customer support representative example responsibilities.

Manage customer relationships using company CRM system, deliver post sales training on system, and offer additional assistance as needed.
Manage software maintenance renewal partner and assist with upselling additional and higher functionality licenses to increase revenue.
Coordinate and escalate efforts with adjacent operations and engineering groups to offer end-to-end solutions for customers with complex technical issues.
Track and measure all activity demonstrating the impact of CRR involvement.
Act as technical liaison and sell product into Telco and LAN markets.
Support internal users regarding installation of hardware, software and other windows application issues.

Quoter vs customer support representative skills

Common quoter skills

CSA, 82%
Customer Service, 18%

Common customer support representative skills

Technical Support, 10%
Windows, 8%
Customer Inquiries, 6%
Data Entry, 6%
Customer Support, 4%
Work Ethic, 4%

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Quoter vs Customer Support Representative

Updated January 8, 2025

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