Regional Manager, Mission Critical
Regional manager job in Herndon, VA
Founded in Boston, Massachusetts in 2007, Liberty offers expertise in a broad array of construction and equipment services nationwide including general requirements, equipment, supply, concrete, special projects, and site access solutions. Our experience, combined with our innovative approach and stellar customer service, ensures a seamless experience -with safety and reliability at the forefront. We've built strong relationships with key contractors and clients in every sector, including commercial, residential, healthcare, and higher education.
Overview:
Responsible for a broad spectrum of duties, covering all aspects of the Mission Critical business unit, including, client relationships, financial management, project oversight, estimating, sales, project planning, cost management, cost estimating, forecasting, time/labor management, quality management, contract administration, and safety management. The Regional Manager is responsible for ensuring that all aspects of the business unit are continuingly monitored kept in line with the business planning process. Manages overall project planning, scheduling, resource allocation, project specific estimating, submittal/RFI procurement, document control, constructability resolutions, aspects of project accounting, project specific purchasing and safety, while providing technical direction and ensuring compliance with quality standards.
Duties & Responsibilities:
Leadership & Management
Lead and mentor a team of project managers, estimators, and support staff.
Foster a collaborative, high-performance culture within the Mission Critical business unit.
Strategic Planning
Develop and implement strategic plans to achieve business goals and expand market presence with Suffolk and external clients.
Analyze market trends to identify opportunities for growth and service diversification.
Build and execute annual business plans aligned with strategic objectives.
Project Oversight
Oversee planning, execution, and closeout of General Requirements, All Access, and Special Projects, ensuring adherence to budgets, schedules, and scope execution.
Conduct regular site visits to monitor progress and address issues proactively.
Coordinate with vendors, subcontractors, labor teams, and material providers.
Client Relationship Management
Serve as the primary point of contact for all client deliverables and emerging opportunities.
Build and maintain strong relationships with clients, subcontractors, and suppliers.
Identify and pursue new business opportunities through networking and negotiations.
Financial Management
Prepare and manage project budgets alongside project teams.
Analyze financial performance and implement improvements to enhance profitability.
Oversee the Mission Critical WIP, P&L, and annual business plan.
Safety
Ensure compliance with all industry regulations, safety standards, and company policies.
Champion a culture of safety and risk management across all operations.
Estimating & Sales
Ensure timely and accurate estimate preparation.
Partner with client preconstruction teams to maximize opportunities.
Travel Requirements
Willingness to travel to ensure projects are operating smoothly and effectively.
Qualifications:
Bachelor's degree in Engineering, Construction Management, or a related field.
Strong concrete construction knowledge and analytical skills preferred.
Ability to read and interpret project plans and specifications.
Robust experience in project planning, forecasting, and cost estimating.
Proficiency with Microsoft Office, digital takeoff software, Bluebeam, On-Screen Takeoff, AutoCAD, Microsoft Project, and Timberline.
Strong understanding of the critical importance of project safety.
Excellent communication, organizational, and time-management skills.
Ability to effectively plan, organize, schedule, and make sound decisions based on evolving information.
Ability to work and contribute in a professional, team-oriented environment.
Willingness and ability to wear multiple hats (PM, APM, Assistant Estimator, Assistant BIM, etc.).
Ability to travel to other regions as needed.
Working Conditions:
Construction jobsite and warehouse conditions, which include exposure to high temperatures; cool/cold temperatures; weather conditions, and loud noises. Some general office and construction trailer working conditions. Job site walking.
EEO Statement:
Liberty provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, pregnancy or maternity, national origin, citizenship, genetic information, disability, protected veteran, gender identity, age or any other status protected by law. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment. Liberty will not tolerate any unlawful discrimination toward, or harassment of, applicants or employees by anyone at Liberty , or anyone working on behalf of Liberty.
Regional Vice President
Regional manager job in Baltimore, MD
Silver Tree Residential, LLC (STR) is a privately-owned real estate and property management company that owns and operates senior and multi-family apartment communities across the country. In our ever-growing portfolio, we currently have over 125 properties in 26 states totaling over 15,000 units. As long-term owners and operators of our communities, STR exists to provide the highest quality operations in senior and family housing. You can view more information about STR by visiting our company website at ***********************
Silver Tree Residential is seeking a Regional Vice President to oversee a portfolio of 7 to 10 apartment communities in a multiple state region.
Qualified candidates will have prior multi-site experience overseeing multiple managers at one time. The candidate will also have an extensive amount of HUD property management experience, specifically dealing with Project Based Section 8 housing. The candidate will need to maintain a high occupancy throughout their portfolio while following STR's resident screening guidelines to obtain the best quality resident.
Responsibilities include, but are not limited to:
• Responsible for implementing company's purpose, goals, business model and objectives, and for further developing the policies, procedures, and programs necessary to achieve them.
• Responsible for hiring and supervising site level staff and all activities that relate to the achievement of the company's objectives.
• Responsible for overseeing compliance for all properties and the integrity of the physical assets and maximizing the returns from the assets in accordance with the owner's objectives.
• Reports to the President or Senior Vice President and supervises on-site personnel at properties assigned and personnel assigned on special projects.
• Develops specific plans for the implementation of the company objectives and communicates the operations plan, with timetables and task assignments, to the President, Owner, and staff.
• Ensures that Silver Tree Residential's curb appeal standard is being met at all properties.
• Responsible for overseeing renovations of properties, demonstrating adeptness in managing complex projects and ensuring seamless execution.
Qualifications:
• Bachelor's Degree required
• Minimum of seven (7) years of experience in the multifamily industry and five (5) years of experience in a multi-site position
• Certified of Occupancy Specialists (COS) or equivalent designation is preferred
• Knowledgeable and experienced in handling EIV, HUD Management Reviews, REAC inspections
• Strong written and verbal communication skills
• Ability to handle multiple tasks and projects at one time
• Proficient with Microsoft Office, Word, and Excel
• OneSite experience preferred
Job Benefits:
• Salary will be commensurate with experience and qualifications
• Comprehensive Medical, Dental, and Vision benefits provided - 100% Employer Paid
• Cell Phone Allowance
• 50% employer match on 401(k) retirement
For additional information, please visit us at: ***********************
Silver Tree Residential is an Equal Opportunity Employer and Drug-Free Workplace.
Regional Operations Manager
Regional manager job in Baltimore, MD
IN A NUTSHELL
*Please note, ideal candidates are located in the NE Region - Pennsylvania, Maryland, New York, New Jersey, or Massachusetts
Sciens Building Solutions is seeking a District Operations Manager who is a positive change agent and can drive high customer satisfaction while leading multiple Divisions, including engineering, project execution and service departments, along with a back-office teams to support a business that is experiencing exciting growth. This opportunity is ideal for someone who has experience managing a team in the fire and life safety industry, and is ready to assume ownership of a district operations role while being part of a vibrant national organization.
WHAT YOU'LL BE DOING (and doing well!)
Ensure all associates embrace the safety culture and comply with all safety initiatives.
Oversee the engineering, project management, solutions, and service departments for the assigned Divisions.
Oversee supervision and training of all branch associates including designers, project managers, technicians, project coordinators, supervisors, dispatchers, and administrative staff for the assigned Divisions.
Manage the processes of scheduling, execution, billing and completion of install, service, warranty, and emergency jobs.
Develop budgets and meet revenue and gross margin targets.
Communicate with customers, vendors, suppliers, and subcontractors to execute plans, programs and processes designed to meet or exceed goals and maximize market potential.
Understand root causes of cost overruns. Develop and implement cost mitigation strategies.
Execute monthly project cost and Work in Progress (WIP) analysis for the assigned Divisions.
Report monthly financial performance in an effective manner to management and takes corrective action as needed.
Build a high-performance culture to include performance reviews and development initiatives.
Responsible for overall manpower planning and allocation for the assigned Divisions.
Ensure customer satisfaction and cash collections.
Collaborate with the sales team to support the growth and profitability of the Divisions.
WHAT WE LIKE ABOUT YOU
5-10 years' experience in an operations manager role within the fire and life safety industry.
Ability to effectively communicate to a diverse group of individuals, including company leadership, regional staff, customers, and vendors.
Strong, positive team builder with leadership ability.
Knowledge of current fire and life safety systems.
Advanced understanding of Profit and Loss statements and key financial drivers.
Proven ability to attract, develop, grow, and retain a strong and effective team.
Ability to manage multiple Profit and Loss goals and targets across Divisions.
Ability to understand the technical aspects of the product lines and applications as necessary to make informed management decisions.
Ability to travel overnight as needed.
WHAT WE'RE BRINGING TO THE TABLE
Competitive salary based on qualifications.
Paid time off plan and holidays.
401(k) matching.
Short term and long-term disability.
Medical, dental, and vision plans with options.
Life insurance.
Company cell phone, laptop, and vehicle.
Professional career development opportunities.
Tuition reimbursement
Manager, Client Relationship Support- Gaithersburg, MD
Regional manager job in Gaithersburg, MD
Regular
Your opportunity
At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the finance industry together.
As a Client Relationship Manager, (CRM), you play an essential and impactful leadership role that informs the daily operational success of the local branch. You are the first point of contact at the branch and will work cross-functionally with other branch team members and partners across the firm to deliver exceptional experiences for our clients. You will assist the Branch Manager and sales/support staff with meeting our clients' needs, resolving customer escalations, helping to deepen both internal and external client relationships, and acting as the Branch Manager in their absence. Your responsibilities also will include coordinating and maintaining the branch paperwork and operations flow, as well as implementing, training, and supporting new processes adopted by the firm. This is a role where you can bring your passion for mentorship and developing client service professionals to a firm that will value your contributions and champion your growth.
What you have
Required qualifications
Bachelor's degree or equivalent work-related experience
Active and valid FINRA Series 7, 9/10 and 63 licenses
3+ years' experience with customer service
3-5 years in a security/financial services capacity
Preferred qualifications
Notary
2+ years' experience in a management/supervisory capacity
Outstanding written and oral communication skills Previous experience in a direct client-facing role
Strong financial acumen, especially regarding brokerage regulations and rules that govern client accounts
Demonstrated experience handling client concerns and issues with tact and diplomacy
Ability to work independently and effectively as part of a team, while prioritizing multiple tasks and responsibilities simultaneously
Ability to build and maintain good cross-enterprise working relationships
What's in it for you
At Schwab, you're empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration-so you can build the skills to make a lasting impact.
We offer a competitive benefits package that takes care of the whole you - both today and in the future:
401(k) with company match and Employee stock purchase plan
Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
Paid parental leave and family building benefits
Tuition reimbursement
Health, dental, and vision insurance
Operations Manager DC
Regional manager job in Washington, DC
We are searching for a full-time Condominium Operations Manager and join our close-knit team at Amico Lane, a fast-growing property management startup based in Washington D.C. Our company is looking to hire someone with a strategic mindset, a team-player, and who has a customer-first mentality.
Your primary responsibility will be to manage a portfolio of our condominium association clients. As the operations manager, you will prepare and set the budget, lead an annual meeting with the shareholders, and ensure the maintenance activities and projects around the property are completed timely and efficiently. You will have a team working closely together with you to accomplish the client's objectives, freeing up time for you to lead some of the larger maintenance projects and ensure quality control of clients' deliverables.
Since you are part of a growing company, you will occasionally wear multiple hats. This role is ideal for someone who wants to be part of a high-performing team who values community, loves learning about building maintenance/repair and managing complex projects, and enjoys proactively executing on multiple activities at any given moment to provide clients with peace of mind.
Who we are & Where we're going (with your help)
Amico Lane is on a mission to provide customer-focused property management support for condominium associations in the Washington, DC area. We believe in what we do and how we can serve our clients, and we need a natural project manager to support our clients as we continue to grow.
Amico Lane exists within the property management industry, but we are seeking to disrupt our space. We believe that there's a better way to serve condominium owners and board associations, and we are motivated to lean into innovation and change.
To serve our clients well, we need to successfully manage a large number of moving pieces and complicated processes for them. We are growing and excited about how our team will continue to expand!
Responsibilities:
Maintenance and Repair
Project manage a variety of maintenance activities, including routine maintenance, repairs, emergency response and very large projects
Track and report updates internally and externally to clients
Conduct on-site property inspections a few times per year
Problem solve maintenance issues and meet vendors on-site at the properties
Own SOPs for certain maintenance processes and innovate on them to create a better client experience
Property Enhancement
Provide recommendations to the Board regarding property improvements and necessary repairs including recommendations for establishing priorities among various projects to be done
Establish a project plan for large projects/capital improvements
Manage to project plan to ensure milestone deadlines are met and completed within budget
Condo Association Administration and Financial Management
Manage and onboard a portfolio of clients
Maintain meticulous records for each property in the portfolio
Prepare management reports for the Board of Directors including site inspection reports, monthly reports, budgetary details, and annual meeting materials
Prepare budgets for several real estate properties and present them to the board of directors
Lead the associations' annual meetings and help the teams make efficient decisions around their properties' maintenance needs
Ability to review, interpret and ensure compliance with condominium association documentation
Vendor Management
Liaise directly with vendor technicians
Build and maintain strong relationships with both new and existing vendors to expand our resources and foster long-term partnerships
Facilitate competitive bidding for contracts as required by Association contracts
Required Skills & Experience:
5-10 years of relevant work experience
High School Diploma, GED or equivalent (College degree preferred)
Industry certification preferred (e.g., Certified Manager of Community Associations, Association Management Specialist)
The ability to work in DC
The ability to be on call after hours one week per month, monitoring the emergency phone line on a rotating schedule with the team
Top notch communication skills - both written and verbal
A track record of proven excellence in providing customer service
Real estate experience of being, or having been, a homeowner in a condominium association is a plus but not required
Spanish skills are a plus but not required
Proficient skills in Excel, PowerPoint, and Google Workspace Products
Able to work independently, anticipate problems, and implement effective solutions
Necessary Traits
You have a passion for problem solving maintenance problems and providing excellence in customer service
You take ownership and responsibility for your projects. You're committed to defending deadlines and have a sense of urgency to get to the finish line for our clients
You're GREAT at flexing when priorities shift and adapt your planned day to the shift to the client and business' needs
You are committed to following established Standard Operating Procedures and delivering high quality work
You thrive in a team environment. You know that others depend on your work and you depend on others. You love celebrating our successes.
You are comfortable meeting with clients and maintenance/repair contractors in person, being proactive in your communication with them, asking questions and negotiating when needed
You're GREAT at juggling several things at once and can keep yourself (and others) organized in a fast-paced environment
You are rock solid reliable
You consistently offer solutions and look for additional ways to support your team
You treat the business as if you owned it
You like building community, in particular in DC neighborhoods, and meeting new people
You have superb attention to detail and don't need reminders to complete assignments
What We Offer:
Healthcare benefits
Opportunity to learn and grow quickly within a start-up growth environment that has established structure and success
Opportunities to grow in your career within the company without the need to manage owner/tenant relations
Opportunity to make a significant difference for condo owners in managing their often most expensive asset, their home
Extensive experience with the latest tech and software solutions in property management
Modern office space in the vibrant Dupont Circle neighborhood
Hybrid work schedule perks (remote work is currently offered on Mondays and Fridays)
District Manager
Regional manager job in Baltimore, MD
Prime Group Holdings, LLC is a vertically-integrated private equity real estate firm focused on self-storage and other alternative real estate asset classes.
With $6.6 billion in assets under management, Prime Group is one of the largest private owners and operators of self-storage properties in the world, owning and operating over 310 self-storage assets in 28 states, three Canadian provinces and the U.S. Virgin Islands containing over 23 million rentable square feet. The firm manages three flagship funds on behalf of a global investor base, including the largest self-storage dedicated fund ever raised, Prime Storage Fund III.
Headquartered in Saratoga Springs, NY, Prime Group has more than 700 employees. The firm has a regional office in Jupiter, FL and investment originations offices in Denver, CO, Hackensack, NJ, Yorktown, VA and Calgary, Alberta. Prime Group's 21-person senior leadership team is supported by teams including sourcing and acquisitions, asset and portfolio management, compliance/legal, property management, information technology, transactions/financing, marketing, accounting and training, among others.
Prime Group's success is built on a culture of respect, teamwork, business ethics, accountability and persistence. The company deeply values the strong relationships it has built with its customers, employees, investors and stakeholders. Pitchbook, a leading resource for comprehensive data, research and insights spanning the global capital markets, named Prime Group as one of the top 10 real estate value-add fund managers in Pitchbook's 2023 Global Manager Performance Score League Tables.
Position Overview:
The District Manager will act as the business owner to lead and grow our portfolio of stores in their assigned region. This role will take ownership in the growth and profitability of the specific district operations, while providing and promoting the leadership, vision, and direction of the company within it's market.
Essential Responsibilities:
· Develop and implement plans to achieve sales goals and optimize the portfolios NOI;
· Enable and drive strong operational performance of the assigned portfolio of businesses;
· Inspire, lead, develop the team;
· Monitor and improve sales, cost management, employee management and safety;
· Identify and drive opportunities to improve business performance;
· Enforce all company policies, procedures and code of ethics;
· Manage employee performance including hiring, termination, discipline, development and management;
· Manage escalations and approvals in a timely and thorough manner.
Qualifications
· Bachelor's degree in business or related field preferred; Associate degree or equivalent experience required;
· Minimum of five (5) years multi-unit retail sales/service operations leadership experience preferably from the Storage industry;
· Excellent communication, interpersonal and motivational skills;
· Demonstrated experience in building “ownership” and accountability in a team
· Strong analytical and problem-solving abilities;
· Able to prioritize multiple projects and deal with numerous interruptions;
· Work well under pressure, meeting deadlines consistently;
· Able to work independently with minimal supervision and lead 20-35+ employees;
· Computer skills: Solid understanding of the Microsoft suite of products;
· Willing to work a flexible schedule, including weekends.
· Must be able to perform some of the physical requirements of the job (ability to lift 50lbs);
· Valid state driver's license and reliable transportation;
· Ability to travel within the district and to other designated locations as directed by the company.
Compensation
· Competitive rate of pay and a generous benefits program
· Participation in company's performance-based incentive program(s)
· Medical, dental, vision, life, short-term disability, and long-term disability insurance program
· Paid vacation time; paid sick time; paid holidays
Equal Opportunity Employer Statement
Prime Group Holdings is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
Operations Manager
Regional manager job in Washington, DC
Job Description: Operations Manager
Reports To: Executive Director
Position Type: Full-Time, Permanent
About Us
The World Federation of Direct Selling Associations (WFDSA) is a global trade association with a bold mission: to strengthen our industry's voice on the world stage, foster meaningful international collaboration, and shape policies that drive innovation and growth for our members worldwide. We work with everyone from CEOs to policy leaders and our 50-plus Direct Selling Associations around the world to power a $170 billion industry driven by over 100 million independent entrepreneurs, about 70% of whom are women, to develop and uphold the highest ethical standards for operations, advocate for our industry and support the growth of direct selling in key markets.
As part of our small but ambitious team, the Operations Manager will play a central role in shaping how our organization runs and grows. This is an exciting opportunity to work in a collaborative, entrepreneurial environment where every day brings new challenges and the chance to make a tangible difference. The role spans operations, bookkeeping, HR support, executive assistance, and project management, providing a broad view of the organization, direct relationships with senior executives, and daily opportunities to influence its success.
We're looking for someone who thrives in a fast-paced, start-up environment and is eager to grow alongside us.
Key Responsibilities
Operational Support
Maintain internal systems, documents, and processes to support efficient day-to-day operations.
Assist in vendor management, contract tracking, and procurement activities.
Bookkeeping & Finance
Maintain accurate financial records, including tracking expenses, processing payments, and managing invoices.
Support monthly reconciliations, budget monitoring, and financial reporting.
Coordinate with external accountants for audits and year-end reporting.
Human Resources Support
Assist with employee onboarding, offboarding, and maintaining up-to-date personnel records.
Support administration of benefits, leave tracking, and compliance with HR policies.
Executive Assistance
Provide daily administrative support to the Executive Director.
Manage calendars, schedule meetings, coordinate travel, and prepare meeting materials.
Draft and format correspondence, presentations, and reports.
Other duties as assigned, including event support for our World Congress.
Project Management
Help plan, coordinate, and track progress on special projects and organizational initiatives.
Collaborate with internal and external stakeholders to meet deadlines and deliverables.
Microsoft Office Proficiency
Use Excel for data tracking, financial analysis, and reporting.
Develop and format professional PowerPoint presentations.
Create and manage documents, communications, and scheduling via Word and Outlook.
Required Qualifications
Bachelor's degree in business administration, operations, or a related field.
3-5 years of relevant experience in accounting / budgeting, operations, administration, and project coordination.
Proven ability to handle bookkeeping and basic financial functions.
Strong skills in Microsoft Office, particularly Excel, PowerPoint, Word, and Outlook.
Experience supporting and interacting with senior leadership or executives.
Excellent organizational, multitasking, and communication skills.
Ability to work independently, handle confidential information, and meet deadlines.
Comfortable working in a remote, multicultural, and fast-paced environment.
Preferred Qualifications
Experience working in a trade association or membership-based organization.
Familiarity with global operations or international stakeholder coordination.
Exposure to HR functions and best practices in a small to mid-sized organization.
Language fluency: please indicate in your cover letter the languages in which you have demonstrated/proven fluency in speaking, writing and reading in a business or professional environment besides English.
Additional Information
Competitive salary and benefits package.
Professional development opportunities.
Collaborative team culture with flexibility and respect for work-life balance.
Location: Based in Washington, D.C.; remote candidates will be considered. Some travel may be required.
How to Apply
Please submit your resume and a cover letter outlining your qualifications and interest in the role to the link specified. Only qualified candidates will be contacted. Thank you for your interest.
Autonomous Vehicle Operations Manager
Regional manager job in Washington, DC
Role: AV Manager (Autonomous Vehicle Operations Manager)
The AV Manager will oversee daily operational activities for the Autonomous Vehicle (AV) Drive Operations Program across designated city sites. This role ensures smooth field operations, compliance with safety standards, quality of service delivery, and team performance. The AV Manager will work closely with local and regional leaders to ensure efficient deployment of AV fleets and consistent driver/operator management.
Key Responsibilities
Lead, coordinate, and manage AV Driver/Operator teams across assigned locations.
Conduct daily shift planning, scheduling, task delegation, and attendance tracking.
Ensure compliance with all safety, security, and operational protocols.
Train, coach, and mentor new and existing AV operators on operational procedures and program standards.
Conduct performance reviews, provide feedback, and manage disciplinary actions when required.
Collaborate with cross-functional teams (Operations, Fleet, Safety, Engineering) to ensure vehicle readiness and resolve operational issues.
Monitor site productivity metrics and implement improvements to enhance efficiency.
Respond to on-ground escalations and operational emergencies promptly.
Prepare weekly operational status reports and performance summaries.
Coordinate with Fleet & Maintenance teams to ensure optimal vehicle uptime.
Qualifications
5+ years of experience in Operations, Transportation, Logistics, Automotive, or related field.
Prior experience in a managing or lead role managing teams.
Strong understanding of safety protocols and compliance-driven environments.
Excellent communication, leadership, and people management skills.
Ability to analyze performance metrics and identify process improvement opportunities.
Comfortable working in dynamic and fast-paced field settings.
Valid driver's license with a clean driving record.
Ability to travel between assigned cities as needed.
Preferred Skills
Experience working with autonomous vehicles, fleet operations, or mobility transportation programs.
Knowledge of incident reporting, compliance documentation, and operational audits.
Technical aptitude to understand basic AV system operations and diagnostics
Work Environment
On-site operations environment; may require early mornings, late evenings, weekends, or split shifts based on program schedules.
Field-based work involving both indoor and outdoor environments.
Significant travel required - approximately 90% of the time across locations.
Sales Director
Regional manager job in Alexandria, VA
The ideal candidate is a motivated, well-organized individual who has a deep understanding of prospecting and developing strong relationships with customers.
Divisional Sales: Take full ownership of the Division's sales, monitoring estimates, assisting sales reps, improving processes, and helping with estimations when necessary. Develop and implement strategies to drive sales, expand the customer base, and improve profitability.
Divisional Operations: Oversee all operations for the division, assist with scheduling issues, provide insight as needed to improve efficiency. Sets the standard for quality assurance and high-quality customer services. Proactive in avoiding problems and effective with responsiveness when challenges arise.
Staff Management: Lead and manage the division's team, collaborating with HR to recruit, hire, train, develop, and make staff decisions.
Training: Train new hires on sales, operations, standard operating procedures, and processes pertinent to each role.
Culture Building: Establish and maintain a positive, high-performance culture within the division, fostering teamwork and motivating staff to achieve divisional goals.
Financial Oversight: Review and set divisional financial goals, create a budget, regularly assess performance against the budget, and implement strategies to reduce operational costs, increase efficiency, and revenue. Oversee the P & L, budget, and financial planning.
Strategic Planning: Support division growth, which may include expanding to new locations or increasing market share in current territories. You will travel as necessary to other areas to support this effort.
Collaboration with Executive Team: Work closely with senior leadership to ensure alignment with overall company goals and objectives.
Qualifications
Bachelor's degree or equivalent experience in Business
3+ years' of sales experience
Excellent written and verbal communication skills
Regional In-Home Sales Manager in Training-Washington DC
Regional manager job in Washington, DC
Key member of the sales leadership team, Regional In-Home Sales Manager is the general manager of the in-home business unit servicing markets without Blinds To Go showrooms (BTG Partners Program). Directly managing and working closely with shop-at-home outside contractors, installers and collaborating with other senior managers, he/she will develop and implement systems and processes that support rapid growth of this business. He/she must be a good recruiter and manager of outside sales people and have excellent communication skills.
Key Responsibilities
Recruit, manage and drive growth of shop-at-home (SAH) business in markets without BTG showrooms (BTG Partners)
Actively recruit and on-board outside contractors with experience in window treatments
Work with merchandising and marketing to develop programs, tools that improve BTG Partners performance
Work with business support groups to provide ongoing operation support to BTG partners
Work with installation managers to build installation network and maintain excellent service levels in remote markets
Help identify and qualify installers as needed
Measure installation service levels
Work with stores leadership to identify additional opportunities for BTG Partners Program
Key Requirements
Bachelors in business or related field
10+ years experience including:
Operating experience in retail or multi-location service business
In-home sales and management experience
Experience managing 3rd-party service providers
Strong interpersonal and communication skills
High energy and strong motivation skills
Very strong customer service, problem-solving and follow-up skills
Ability to identify root causes and solve issues with a high sense of urgency
Ability to build cross-functional relationships
Experience working independently, but also as part of a team
Integrating senior manager into the existing business and culture is critical. We will work with him/her to develop an integration plan that sets up the new manager for success at BTG.
Development plan will be individualized, and will include time in our stores to gain a first-hand appreciation of our customer service requirements and to develop key relationships in the field.
International Move Manager
Regional manager job in Dulles Town Center, VA
We're seeking an office-based International Move Manager to join a top-tier relocation company in Dulles, VA. This role is crucial in managing overseas moves for private and corporate clients, ensuring seamless door-to-door service worldwide. Ideal for relocation professionals experienced in coordinating international household goods shipments.
Key Responsibilities:
Coordinate international moves for private individuals and corporate assignees.
Act as the central point of contact for clients from pre-move planning through final delivery.
Prepare and manage international shipping documentation including customs, import/export forms, and insurance.
Liaise with global partners, freight forwarders, and destination agents.
Arrange packing, shipping, air/ocean freight, storage, and delivery services.
Monitor shipment status and proactively update clients on progress.
Ensure all services comply with international regulations and client requirements.
Manage move budgets and provide detailed cost estimates.
Resolve client queries, delays, or claims professionally and promptly.
Maintain detailed records in move management and CRM systems.
Collaborate with internal teams to ensure high-quality service delivery.
Conduct post-move client feedback follow-ups and implement improvements.
Key Skills & Experience:
Proven experience coordinating international household goods relocations.
Knowledge of customs procedures, global shipping, and compliance.
Strong communication and relationship management skills.
Ability to handle complex logistics across time zones and regions.
Proficiency in move management and CRM systems.
Highly organised with strong problem-solving capabilities.
Sales Director
Regional manager job in Annapolis, MD
We Provide Solutions. Patients and Physicians rely on our diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact and a clear dedication to service. It's about providing clarity and hope.
The Sales Director is a front-line sales leader responsible for execution of the commercial sales strategy for profitable growth in geographic area for general and specialized laboratory sales and service representatives.
This is a field-based sales leadership position covering Washington DC, eastern Maryland, and Delaware.
Hire and retain an effective sales team of Account Executives and Account Managers
Coach, motivate and develop sales talent
Establish regional action plans and market strategies
Set metrics and accountability standards to drive performance towards goals
Manage and measure sales force performance and provide feedback to reps
Conduct district analytics and market intelligence
Marshal and manage resources to solve problems and achieve plans
Support key account development
Provide input to regional marketing efforts
Accountabilities/Metrics:
Development and execution of sales plan
Achievement of quota (retention and growth)
Client attrition
Price realization
Selling costs
Sales force attrition
Talent development targets (pipeline, hiring, training)
Knowledge:
Knows the healthcare industry (payors/providers) and general economics of business
Diagnostics/laboratory experience
Leading/coaching direct reports
Skills:
Solid PC skills including Outlook, Excel, Salesforce.com, SAVO
Education:
Bachelor's degree (Required)
Director of Sales
Regional manager job in Arlington, VA
*This is not a job with ForceBrands!*
Who Are We
We are a mission-driven home fragrance and since our founding in 2017, we have achieved considerable growth, establishing ourselves as a top player in home fragrance market through nationwide partnerships with retailers like Whole Foods Market and Sprouts Farmers Market.
As Grocery Director you will be a part of our Senior Leadership Team. You will play a pivotal role in driving growth and a reputation for reliability and consistency with our key grocery and distributor partners. Along with a team of 2 direct reports, you will lead the execution of strategic plans you influence to grow velocity in current and new grocery accounts nationwide. Your leadership, communication, and ability to go from strategy down to full execution of your responsibilities will be foundational to our continued focus on scaling our brand through our Grocery channel.
Core Functions
Key National Account Management
Distributor Support/Execution
Trade Spend Planning/Auditing
Sales and Demand Forecasting
Velocity and Assortment Data Analysis
Duties Include
National Account Management
Growing current key accounts through consistent review of assortments/velocity data, on-time and data-supported product and promotion submissions, prompt response and service, and detailed management of distributor partners that support the service of each account. Includes: Whole Foods Market, Sprouts Farmers Market, Fresh Thyme, and HEB.
Collaborating with Product Development to strategically plan out seasonal and everyday assortment submissions to each retailer on time.
Managing and supporting Chain Account Manager to grow current regional grocery accounts and develop new business.
Planning out and attending retailer-specific and other strategic tradeshows to enrich current accounts and develop new business.
Distributor Support/Execution
Fostering and growing relationships with distributor partners.
Ensuring correct item set up for new assortments and managing process of discontinued items.
Monitoring inventory levels at each DC- ensuring we are selling through inventory sold to distributors.
Managing distributor promotional/catalog calendars- ensuring execution of ad campaigns with marketing department.
Holding accountable and supporting the deduction audit and dispute process.
Planning out and attending strategic distributor trade shows.
Training and support of distributor sales teams.
Trade Spend Planning
Setting strategic promotions for each key retail partner.
Maintaining a 12-month promotional calendar-logging each promotion solidified with retailer into the calendar along with expected trade spend dollars and units sold.
Ensuring promotions are executed at the store level.
Auditing promotion performance data (sales lift, unit lift, new sales baseline after promo) for future promotional enrichment.
Working with each key retail partner to develop annual promotional plans that drive profitable and sustainable growth.
Prepping annual trade plan for leadership review.
Sales and Demand Plan Forecasting
Maintaining a 6-month grocery sales forecast broken down by distributor and retailer.
Maintaining a 6-month demand plan based on distributor stock levels, velocity data, new/disco SKUs, promotions scheduled, and new accounts.
Prepping and contributing in bi-weekly S&OP meetings.
Prepping annual sales forecast plan for leadership review.
Velocity and Data Analysis
Weekly review of retail and distributor sales and velocity (units/store/week) performance.
Weekly review of distributor inventory levels.
Tracking and reviewing KPI's via company scorecards.
Working with data partners to streamline report generation and increase visibility into key data metrics.
Department Staff Management
Managing and giving strategic direction to Chain Account Manager and Sales Support Manager.
Running effective weekly sales meetings to review key data, ensure execution of account management, review sales pipeline, assign action items/hold accountable deadlines, encourage team.
Setting sales goals and reviewing compensation structures for direct reports.
Quarterly performance reviews and goal setting with each staff member.
SOP Management
Maintain Grocery department SOPs and ensure department staff members are adequately trained on each process.
Key Competencies:
5+ years in CPG industry managing grocery accounts and working with UNFI/KeHE or other key grocery distributors.
5+ years in a strategic/management sales role.
Proven ability to drive revenue growth.
Proficiency in Microsoft Excel.
Financial acumen and experience in analyzing P&L statements and setting budgets/sales targets.
Category and shopper acumen-ability to understand our consumer base to better inform strategy/brand direction.
Compensation + Location:
$100K-$150K base + up to 20% bonus structure.
3 days in office (Arlington, TX), 2 days optional remote, Monday-Friday. 10-15% travel apx.
General Manager
Regional manager job in Gaithersburg, MD
General Manager - Commercial HVAC Service
ColonialWebb, a leading provider of commercial building services, is seeking an experienced General Manager to oversee the financial performance, operational success, and team leadership of its commercial HVAC service division. This high-impact role offers the opportunity to shape strategy, lead large teams, and drive growth across key markets.
Why Join?
Up to $190K base + generous bonus + auto allowance + relocation assistance + more!
Leadership role with high visibility and decision-making authority
Collaborative, growth-driven team culture
Opportunity to lead large-scale service teams across commercial and industrial facilities
Strong support for professional development and internal advancement
What You'll Do:
Lead business operations, staffing, and financial performance across the Building Services unit
Develop and execute strategic plans, annual budgets, and capital expenditures
Oversee project planning, resource allocation, and service execution across HVAC, plumbing, and electrical systems
Drive efficiency, safety, and quality control across field operations
Manage and mentor managers and supervisors to support service excellence and customer satisfaction
Proactively address customer issues, pricing strategies, and contract growth opportunities
Lead recruitment, onboarding, and training strategies in collaboration with the Talent Acquisition team
Drive career development, team engagement, and internal training programs
What You'll Bring:
10+ years in building services, facilities maintenance, or hvac project-based service management (mechanical/electrical/plumbing)
Strong leadership background with experience managing operational teams and budgets
Solid understanding of building systems, lifecycle cost management, and service-level KPIs
Working knowledge of safety regulations and industry compliance (OSHA, NFPA, ASHRAE, etc.)
Bachelor's degree in Mechanical/Electrical Engineering or related field preferred (or 15+ years of equivalent experience)
Excellent interpersonal and communication skills
Proficiency in Microsoft Office and business management tools
Additional Info:
Schedule: Monday-Friday (occasional evenings/weekends based on project needs)
Travel: Local/regional as needed (valid driver's license required)
Work Location: In-office
Restaurant Operations Manager
Regional manager job in Bel Air, MD
Waffle House offers fantastic opportunities for growth and career advancement within the company! Our emphasis on promoting from within, coupled with the potential for leadership roles, creates a strong foundation for long-term success. Here's a breakdown of what makes this opportunity stand out:
Compensation and Benefits: Waffle House offers competitive pay and a solid benefits package, including health insurance, 30 days of vacation, and a $6,000 annual education bonus.
Restaurant Managers range from $65,000 to $85,000.
District Managers range from $85,000 to $115,000.
Division Managers incomes range from $115,000 to $145,000.
Training and Development: The company offers excellent paid training that helps you learn through real-world experience. Overseeing your own restaurant allows you to develop skills in managing people, operations, and customer relationships.
Career Advancement: There's a clear pathway for advancement, from Restaurant Manager to District Manager, and then Division Manager, with competitive salary increases and stock options at every stage. The average time for promotion is relatively short (12-18 months for District Manager, 18-36 months for Division Manager), making it an exciting prospect for those looking for fast growth.
Work Environment: The company promotes a fun and people-centered work environment, which can be highly rewarding for those who enjoy working with teams and customers. Work a 6 days on and 2 days off guaranteed schedule primarily on day shift.
Company Stability: As a privately owned, employee-focused, and growing company, Waffle House offers stability and a positive, people-centered culture. Plus, the plan to add another 800 restaurants in the next decade shows strong growth potential.
Stock Options: The opportunity to invest in Waffle House stock is a unique perk, with options awarded annually and increasing in value with each promotion. Stock options granted at hire and with each promotion.
Receive a $18,500 stock option on your hire date.
$75,000 stock option upon District Manager promotion.
$92,500 stock option upon Division Manager promotion.
We offer a great opportunity for individuals looking to build a long-term career in the restaurant industry with the possibility of growing within a stable, successful company. If this opportunity aligns with your career goals and aspirations, please respond with your resume for consideration.
Seniority Level
Mid-Senior level
Industry
Restaurants
Hospitality
Food and Beverage Services
Employment Type
Full-time
Job Functions
Management
General Business
Skills
Operations
Leadership
Operations Management
Budgeting
Marketing
Customer Relationship Management (CRM)
Team Leadership
Team Management
Logistics Management
Please send resume to ****************************
General Manager, Bethesda
Regional manager job in Bethesda, MD
The General Manager is responsible for maximizing sales, providing an exceptional shopping experience for the customer, and managing the store's visual and operational standards, including the store's shrink %, wage cost and Clienteling. The General Manager is responsible for staffing, training and developing high performance teams.
Responsibilities:
SALES LEADERSHIP:
Creates an outstanding sales and Customer Service environment
Strives for sales excellence and results
Sets and evaluates weekly, monthly and seasonal goals for staff
Works with customers and models excellent customer service and Clienteling skills
Maximizes sales through strong floor supervision skills
Assesses store morale, monitors and praises positive associate performance, and resolves and documents performance issues promptly
Develops Sales Associates to be experts in the selling steps and client building through utilizing the Sales Training Programs and the Client Books
STAFFING AND ASSOCIATE DEVELOPMENT:
Networks in industry to recruit and hire high quality management and sales-oriented associates
Fills all levels of open positions within the store in an urgent and timely manner
Ensures adequate staff is available to meet business needs - schedules accordingly
Follows company criteria properly hiring, reviewing, coaching and promoting Sales Associates and Assistant Managers
Administers company personnel programs including appropriate performance reviews, compensation and employment records
Ensure personnel are trained on product knowledge, selling skills and customer service to support the brand experience
Documents employee performance in a timely manner
Creates enthusiasm and excitement within store to motivate high performance teams
OPERATIONAL EXCELLENCE:
Protects store payroll by managing wage costs, salaries, and allowable hours
Controls company's assets, i.e. key control, loss prevention measures, inventory paperwork and company standards of conduct
Strives for 100% accuracy and compliance in cash, inventory, fixtures and property
STORE STANDARDS:
Execute floor-set and promotional directives; implements visual merchandising
Supervises the overall cleanliness and organization of the sales floor and backroom
Ensures store appearance and atmosphere supports and reinforces the brand image
Understands, supports and complies with all company policies and procedures
MERCHANDISING/VISUAL:
Ensure execution of effective merchandising strategies and directives
Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times
Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction
Identify and communicate product concerns in a timely manner
Communicate inventory needs to support the business goals
FASHION/STYLING:
Represents the fashion and style of Veronica Beard
Knowledge of current fashion trends and styles
Appreciation and demonstration of an overall finished fashion look
Ensure staff is following Veronica Beard fashion guidelines.
Comfortable with being on camera for social media purposes (both stills and video)
Able to fluidly discuss product and fashion on camera
Requirements:
Ideal candidate must possess 3-5 years in the luxury business, strong team leadership, excellent customer service, interpersonal and communication skills required, energetic, outgoing, driven individual with an eye for women's fashion and passion to succeed. Strong visual background, sound organization and operational skills
Minimum of 2 years retail Store Management position/experience in women's apparel (or related field)
Ability to work flexible schedule including nights and weekends
Strong verbal and communication skills
Strong observation skills - identifying and assessing customer and employee behavior, reactions, and floor awareness
Ability to retain and utilize data, i.e. names, merchandise, information, policies and procedures
Ability to create a quality working environment that will encourage others to develop and excel
Foster a work climate that inspires mutual trust, respect, professionalism and teamwork to achieve goals
At Veronica Beard, we are committed to creating and maintaining a workplace where every single employee can thrive and feel valued. As a company, we firmly believe that there is strength in diversity. We seek to recruit talent from a variety of perspectives and backgrounds and are actively seeking candidates with a dedication to advancing equity, inclusion, and racial and social justice in their work.
Veronica Beard is committed to an environment of mutual respect and is an EEO/Affirmative Action Employer. No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, and basis of disability or any other federal, state or local protected class.
General Manager
Regional manager job in Lorton, VA
Brothers Mechanical Inc. is a North America-based, international mechanical services company and a leading HVAC contractor in diverse market segments. Our company has comprehensive services for both commercial and residential requirements.
We are looking for a General Manager responsible for all facets of the company with accountability for high levels of customer service, operational effectiveness, employee productivity, customer and employee retention and profitability, while maintaining a culture of safety.
Key Responsibilities
Operational Leadership
Provide executive oversight for all operational departments: construction, service, project management, estimating, prefabrication, safety, and field operations.
Establish and maintain operational policies, procedures, and best practices that ensure consistent performance across all projects and branches.
Lead the deployment and continuous improvement of operational systems, processes, and KPIs.
Project Delivery & Performance
Ensure projects are executed safely, on schedule, within budget, and to quality standards.
Monitor project performance, margin performance, labor productivity, and risk management practices.
Lead risk reviews, project kickoff processes, and regular project health assessments.
Oversee resource allocation, manpower planning, and coordination across project teams.
Field & Workforce Management
Develop strong relationships with field leadership (superintendents/foremen) to ensure engagement, communication, and accountability.
Oversee labor strategy, including workforce forecasting, productivity management, and craft training initiatives.
Support a strong partnership with union leadership (if applicable) or manage non-union workforce practices.
Safety & Quality
Champion a culture of safety and ensure strict adherence to all safety policies and regulatory requirements.
Oversee quality assurance programs and initiatives that reduce rework and enhance customer satisfaction.
Strategic Planning & Execution
Partner with the CEO to define short- and long-term operational strategies that support growth, margin improvement, and operational scalability.
Drive technology adoption to improve efficiency and project outcomes.
Lead continuous improvement initiatives and operational transformation efforts.
Financial & Business Management
Collaborate with the finance team to manage budgets, forecasts, job cost performance, overhead allocation, and operational financial reporting.
Track operational KPIs and develop dashboards for executive decision-making.
Identify opportunities for margin enhancement, cost control, and improved project forecasting accuracy.
Customer & Stakeholder Engagement
Maintain strong relationships with key customers, general contractors, vendors, and industry partners.
Participate in high-level client meetings, contract negotiations, and dispute resolution.
Represent the company in industry organizations, union meetings, and community relationships.
Leadership & Talent Development
Build, mentor, and retain high-performing operational teams.
Establish clear expectations, accountability structures, and performance management processes.
Promote a culture of collaboration, transparency, and operational discipline throughout the organization.
Qualifications
Bachelor's degree in Construction Management, Engineering, Business Administration, or related field; advanced degree preferred.
10-20+ years of experience in mechanical contracting or a similar construction discipline.
Demonstrated success in senior operational leadership roles (e.g., VP of Operations, Division Manager, Senior Project Executive).
Proven track record of managing large-scale mechanical projects and complex operational teams.
Strong financial acumen with deep understanding of job cost, earned value, labor productivity, and forecasting.
Expertise in mechanical systems (HVAC, plumbing, piping), project delivery methods, and construction best practices.
Bilingual (Spanish and English)
Exceptional communication, organizational, and decision-making skills.
Key Competencies
Strategic and operational leadership
Strong people leadership and talent development
Results-driven and highly accountable
Safety-first mindset
Ability to influence across all levels of the organization
High-level business acumen and problem-solving capability
Effective communication and conflict-resolution skills
Commitment to continuous improvement
Why Join Kelso Industries?
Join us and be part of a team dedicated to creating efficient, sustainable, and high-performance environments that make a lasting impact across the industrial, commercial, and institutional sectors.
Here you will experience:
Growth Opportunities: Develop new skills, take on exciting challenges, and advance your career in meaningful ways.
Company Culture: You'll thrive in an environment that supports your growth, values your contributions, and makes work fulfilling and enjoyable.
Impact: Your work directly contributes to meaningful outcomes, allowing you to see the difference you make and feel a sense of purpose every day.
Competitive Compensation & Benefits: You'll be rewarded fairly for your contributions while enjoying perks that enhance your financial security, health, and overall well-being.
Kelso Industries celebrates diversity and is committed to creating an inclusive environment for all employees. We do not discriminate in any aspect of employment based on race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Kelso does business
Assistant Store Manager Sales - House of Sport
Regional manager job in Gaithersburg, MD
House of Sport by DICK'S Sporting Goods is more than just a store. It is a destination, an experience, a place where athletes can experiment and play. A retail store devoted to sport where our community can gather and be inspired. We are fundamentally changing retail by elevating these experiences, delivering first in class service, obsessing over our athletes, inspiring our teammates, and challenging retail norms.
We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping athletes to achieve their dreams.
If you are ready to obsess over the athlete and make a difference in your community, apply to join our team today!
OVERVIEW:
Job Duties & Responsibilities
Experience
Hires and builds strong teams by partnering closely with the Executive Director or Common Purpose Director to create targeted hiring strategies to actively recruit within the community and ensure the team reflect the communities that it serves.
Follows standard operating procedures around performance management when handling teammate discipline, appraisals, performance concerns, and making recommendations with respect to the termination and advancement of teammates.
Directly manages team in assigned departments (Apparel, Footwear, and Hardlines) and has a dotted line responsibility for managing teammates in other areas of the store when serving as Head Coach or MOD.
Leads through coaching and development by providing in-the-moment coaching by creating space for leaders to identify opportunities within the store or a specific task, allows them to think through actionable solution.
Point of contact for implementing training initiatives, bringing the vision and experience to life. Conduct one on one teammate conversations, assist with facilitating training workshops and conduct role play exercises to ensure all teammate are meeting the needs of the athlete.”
Partners with peers to deliver a great Athlete experience in specialized areas of our business, i.e. Rockwall, MultiSport Cage. Social Fitting Room, Golf Services etc.
Service
Regularly conducts data digs using financial and operational tools (e.g., Medallia, Peak Weeks, Intera, etc.) to uncover business trends beyond the surface and leverage insights when building out financial and operational strategies for the store; controls expenses and drives sales to maximize ROI.
Utilizes Legion guidelines, workload planner, and budget to build effective schedules across assigned departments to best serve the Athlete
Cascades the company's vision and provides direction enabling teammates to understand how their responsibilities and actions directly align to the Common Purpose, Overall Performance, and Global Success of the organization.
Empowers teammates to identify challenges utilizing root cause analysis when reviewing data, trouble-shoots solutions, and helps them to understand and cascade the why behind our actions.
Responsible for meeting budgets in the areas of sales and profitabilty including all Profit & Loss (P&L) categories, metrics and overall store results.
Community
Creates opportunities to get involved with the communities, hosting events, support volunteer opportunities, etc.
Actively recruits within the community to ensure the store's teammates reflect the communities that it serves.
Takes time to gain a deep understanding of both industry and competitor trends to better prepare the teammates to serve the Athlete.
Supports Experience and Community Teams with in-store events
Product
Ensures the key strategies developed from our CSC partners are executed correctly and maintained through the product life cycle driving now business sales.
Oversees the planning, scheduling, and execution of all seasonal Gameplan sets and updates in assigned department(s)
Walks the store routinely to validate visual standards are being maintained, identifying any opportunities based on sell through, new receipts, sales trends and working with teammates to react quickly
Educates and empowers the team to be technical experts by taking ownership of high standards; creates opportunities for them to learn and showcase their skillset, product knowledge, operational excellence, and visual execution; never overlooks an opportunity to celebrate achievements and highlight a teammate's impact, contribution, or growth.
Leadership
Drives the overall financial performance of the store by implementing strategies to improve through the areas of sales, expense, all P&L categories, metrics, and store contribution
Prioritizes training, coaching and development of oneself and others by infusing learning into day-to-day leading; focuses on accountability through motivation, hands-on coaching, regular exposure, and stretch assignments; builds development plans in partnership with teammates. Responsible for making recommendations with respect to the termination and advancement of teammates.
Maintains a people-first culture by consistently connecting with teammates and building mutual trust and respect. Transparently communicates and finds creative ways to build a high-energy and engaging environment for all teammates.
Creates an inclusive store environment where everyone (teammates & athletes) feels safe, welcome, and encouraged to bring their best self to work.
Leads, directs, and develops a large workforce.
QUALIFICATIONS:
High School Diploma or Equivalent
1-3 years experience
1-3 of retail management experience
(or customer-focused experience)
Regional Service Manager
Regional manager job in McLean, VA
Under the direction of the VP of Service Operations, the Regional Service Manager (RSM) is responsible for maintaining, preserving and enhancing a portfolio of a minimum of up to 16 real estate assets to provide the best service possible to the clients, (the property managers, residents, and owners) to ensure operational safety and meet or exceed annual budget projections. The RSM is responsible for developing specifications, scopes of work, bids, and implementing capex projects. RSM ensures compliance of maintenance procedures for apartment turnovers, safety, inventory control, preventative maintenance, and hazardous materials. RSM assists in the professional development of on-site service team members. The RSM will support Area Service Managers (ASM), and on-site Service Managers with general responsibilities, and emergency/disaster situations. This role is focused in the DC/Maryland/Virginia region and primarily responsible for service Tax Credit/Affordable properties.
Responsibilities
Capex Project Management:
Conduct full bi-annual assessments of communities within portfolio and develop five-year capex budget recommendations and work plans.
Communicate in writing anticipated capital needs and maintenance requirements to inform annual budget process. Prepare detailed annual capex budget recommendations and reliable cost forecasts. Advocate for critical projects with ownership and asset management as necessary.
Utilize project management software to develop detailed scopes of work, prepare Requests for Proposal, solicit bids, make award recommendations.
Partner with Procurement Contract Management (PCM) department to ensure proper administration of contracts/projects including obtaining all necessary permits and licenses and vendor selection and compliance.
Provide leadership and project management oversight to ensure successful implementation for annual capex and other major projects.
Maintain detailed files and records of capex projects, warranties and related documentation.
Service Operations Performance:
Conduct full bi-annual assessments of communities within portfolio using digital inspection tools to ensure safe and efficient community operations, successful achievement of performance standards and compliance with KETTLER policy and procedures.
Monitor ongoing property preventative maintenance programs and recommend practices to ensure efficient and proactive community upkeep.
Utilize digital tools to monitor Key Performance Indicators for Service Division at portfolio and community level. Support on-site teams with training, coaching and direction to deliver service excellence.
Audit and evaluate turnover procedures recommending and ensuring consistency in materials, supplies, final product, vendors and cost reduction.
Conduct periodic audits and inspections of storage rooms, paint rooms, central plants, maintenance shops, mechanical rooms, property inventory and other operational logs - Refrigerant, Appliance replacement, carpet replacement, boiler and generator, etc.
Conduct routine property safety inspections with Property/Service Managers and RPMs to help resolve safety situations, audit asbestos/lead compliance, and participate in corporate safety committee.
Support communities with all County, City, HUD, VHDA, and Bank inspections. Provide leadership and direction to prepare for successful inspections and make prompt correction of any noted deficiencies.
Review annual property inspections for Fire Life Safety, elevators, generators, boilers, pools, etc to verify proper compliance and prompt deficiency repairs.
Ensure compliance with safety policy and procedure manual and that all team members are using programs, systems, and protective equipment available. Create and maintain, a safety-first culture with all team members.
Assist properties with Ownership Requests as needed.
Service Contract and Budget Management:
Monitor service vendor performance against contract expectations and provide consistent feedback to community, vendor and division leadership.
Assist Regional Property Manager and on-site teams to properly scope and establish new service contracts for maintenance related services.
Assist Regional Property Manager(s), Property Managers and Service Managers with the development of annual community budgets. Review community financial performance and recommend opportunities for improvement.
Support regional contracting initiatives to centralize service contracts, improve service delivery and leverage portfolio value.
Organization:
Inform service vendor selection process and review preferred vendor
Maintain plan sets, O&M and warranty, inspection records and other relevant documentation for communities according to company retention policies.
Assist with updating and maintaining the Policy and Procedure Manual specifically as it pertains to service operations.
Ensure personal and portfolio team member compliance with environmental certifications such as refrigerant, lead base paint, asbestos and mold renovations/repairs.
Due Diligence and Portfolio Expansion:
Assist with Due Diligence Inspections and unit walks for acquisition and disposition of properties within the KETTLER management portfolio.
Coordinate vendor/contractors/consultants to support Due Diligence process.
Complete summary report of findings and recommendations.
Support on-boarding efforts for new properties including vendor setup, contracting, team training and establishment of KETTLER policy and procedures.
Training:
Evaluate and provide guidance for the training of Service Managers and other service team members regarding turnover process, inventory control, trade skills, safety, developing bid specifications, KETTLER-required software applications and other required job skills.
Interview candidates for Service Manager and Service Tech positions and provide recommendations to hiring managers.
Coach and mentor service team members; and ensure service team members adhere to company policies and procedures and performance standards.
Attend and participate in monthly safety meetings that are taking place at the properties.
Ensure compliance with safety policy and procedure manual and that all team members are using programs, systems, and protective equipment
Ensure service team compliance with EPA CFC Certification requirements.
All other duties as assigned.
Qualifications
10+ years related technical, multi-family and multi-site residential maintenance experience required, including 5+ years of staff supervisory/management experience.
Vocational/Technical diploma desired, along with industry/technical certifications (e.g. HVAC, EPA, etc.); bachelors' degree preferred.
Universal CFC Certification required.
Must possess expertise in troubleshooting, Plumbing, Electrical, Carpentry, Appliance Repairs, VFD'S Boilers/Chiller, Cooling Tower, VAV boxes, Read Blueprints and HVAC (Heat Pumps, Water Source Heat Pumps, Gas/Electric Furnaces and Water Heaters).
Strong knowledge of building systems and construction methods, including mechanical, plumbing, roofing, HVAC, electrical and elevators in high-rise, mid-rise and garden style communities, experience to include a strong understanding of complex central plant. mechanical systems (cooling towers, heat exchangers, boilers, chillers, pumping systems, BAS) and site life safety systems (fire panel, wet/dry sprinklers, generators, etc.) and elevator maintenance.
Outstanding computer skills required, including proficiency with Microsoft Office suite (Word, Excel, Project, PowerPoint, etc.), Yardi, internet knowledge and ability to research.
Outstanding reading and writing skills required (fluency in English), along with prior experience in interpreting building schematics, blueprints, design and construction documents, writing policies, etc.
Ability to evaluate contractor proposals for feasibility and cost reasonableness
Outstanding interpersonal, communication and speaking skills required.
Ability to collaborate with others, deliver presentations, and build relationships at all levels, including maintenance employees, on-site management, property ownership and corporate staff.
Extensive experience and familiarity with affordable housing requirements (HUD, REAC etc.), including serving in a lead capacity with preparation and compliance.
Knowledge of laws and standards that apply to property management, such as Fair Housing Laws, Landlord-Tenant Law, OSHA Standards, local and state building codes
Strong leadership, drive and initiative.
Outstanding organizational planning and time management skills, including the ability to manage and prioritize multiple projects and priorities.
Adept at leading projects, managing deliverables, pulling teams together and facilitating effective collaboration to achieve successful outcomes.
While performing the duties of this job, the employee must frequently lift and/or move up to 50 pounds independently and occasionally move up to 100 pounds or more with assistance.
Must have reliable transportation, unrestricted driver's license and insurance, and ability to meet both attendance/punctuality requirements as well as travel between work sites that are geographically distributed in the Washington, DC metropolitan area.
The above-referenced position summary is a guideline designed to present an overview of the job duties and is not intended to be a comprehensive list of responsibilities and requirements.
We can recommend jobs specifically for you! Click here to get started.
Auto-ApplyRegional Service Manager
Regional manager job in Waldorf, MD
Why Highmark Residential?
Because every position is considered critical to Highmark's success and reputation, we take care to employ those who aspire to become the best in their field. Those who succeed at Highmark will do so because they enjoy an empowered, challenging, fulfilling, and financially rewarding workplace!
What Highmark can do for you:
Help you achieve your goals by continuous professional development and regular career progression sessions
Competitive pay for the market
Monthly bonus opportunities for all site associates
30% associate rent discount
Medical, Dental & Vision benefits the 1
st
of the month following 30 days of full-time employment
Company-provided life insurance, short term and long term disability coverage
Flexible Spending accounts
401(k) eligibility after 90 days, with 4% Highmark match
Professional Certification & Tuition reimbursement
Vacation, Sick and Personal Time off available to use after 90 days
10 paid holidays
Why we need you: The Area Service Manager oversees the maintenance of residential properties within a specified region or territory. This position is responsible for the effective daily leadership of his/her staff, managing the maintenance and capital programs to the highest level of quality work and customer service as well as the administration of the maintenance department in alignment with the management team, the company's platform, and client expectations. This position is responsible to plan, implement, coordinate, and supervise all mechanical operations, maintenance, communications, energy management, and manpower development programs for assigned properties. The Area Service Manager may be required to perform limited hands-on operational duties and in addition to administrative duties.
Responsibilities
What your day to day might look like:
Supervise all maintenance staff including hiring, training, personnel development, etc.
Ensure performance management, coaching, and development of team members through established HR processes and disciplinary actions.
Participate and coordinate annual scheduling and execution of the safety and compliance training.
Manage operational accounts for building, including variance reporting, as required and assist in development of operating and capital budgets
Utility Management such as tracking use, consumption, cost, reporting, comparison models, sub-metering, budgeting, variances as directed by Management and/or Leadership.
Conduct regular inspections of building systems and equipment; identify and resolve issues.
Assist in maintenance/engineering issues as required
Recommend and implement improvements for preventive maintenance programs on an ongoing basis.
Develop, implement, and maintain an effective preventive and predictive maintenance program for task scheduling, routines, and performance. Program to include procedures for annual, semi-annual, quarterly, monthly and other scheduled maintenance as provided by the manufacturer's recommendations and/or industry best practices.
Develop and maintain effective building-specific maintenance and safety procedure manuals.
Coordinate development of and/or maintain an Operations Document Library, including but not limited to construction plans, structural plans, as-built drawings, MEP schedules, line diagrams and schematics, equipment and operation manuals, start up and commissioning documents, and equipment warranties.
Formulate and conduct building-related systems and equipment training.
Coordinate maintenance efforts with outside contractors, tenant finish personnel, and engineers.
Oversee all building systems including fire/life safety, plumbing, HVAC, and electrical issues; must remain current with latest HVAC technology trends.
Maintain ongoing communication with tenants, clients, property management, and vendors
Develop specifications and assist in solicitation, administration, execution and performance of maintenance/ repair service contracts.
May assist in solicitation and acquisition of new management contracts
Respond to all emergency situations quickly (fire, evacuation, equipment failure etc.) and customer concerns
Implement and administer inventory control programs, purchase parts and supplies.
Ensure compliance with applicable codes, requisitions, government agency, and company directives as relates to building operations.
May be only maintenance staff member on duty during certain shifts; may require shift work and/or on-call or stand-by duties.
Qualifications
We're looking for:
High School diploma or equivalent required; Bachelor's Degree preferred
EPA Certification
A minimum of 8 years of recent experience in directing and managing the operation and maintenance of equipment in a supervisory capacity
Universal Technician for CFC's depending on market licensure requirements
Financial knowledge necessary for reading and understanding budgets, budget variances, and basic reporting as required by management
Familiar with Energy Management System (EMS)/programming and fire alarm systems
Proficiency in Microsoft Office (Word and Excel), Outlook and Internet
Competent ability with personal computer, phone, copier, scanner, and fax machine
Must possess a valid driver's license
Possess exceptional organizational skills
Possess excellent oral and written communication skills
#MAM
Req ID: 2025-8673
Auto-Apply