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Information Technology Support Associate
Berkot's Super Foods 4.0
Remote support specialist job in Joliet, IL
Berkot's Super Foods is seeking an Entry Level Information Technology (IT) Support Associate. This candidate will provide first-line technical support to store teams and corporate staff, ensuring the smooth operation of all technology used across the grocery chain. This role is responsible for troubleshooting hardware and software issues, supporting POS and back-office systems, performing routine maintenance, and assisting with technology deployments. They must deliver timely, customer-focused service while maintaining accurate documentation and following company IT procedures. They will report directly to the IT Manager.
Responsibilities
Provide Level 1 support for store and office users via phone, ticketing system, email, or in person.
Troubleshoot issues related to POS terminals, printers, scales, handheld devices, workstations, mobile devices, and basic networking.
Resolve routine software, hardware, and connectivity issues or escalate when necessary.
Assist with installing, configuring, and updating hardware and software across store locations.
Help maintain back-office systems, time clocks, scanners, and communications tools.
Support the rollout of new equipment, system upgrades, and store technology initiatives.
Ensure devices and systems are maintained according to company standards.
Collaborate with the IT team to improve processes and reduce recurring issues.
Qualifications
Bachelor's degree in Information Technology, Computer Science, or related field strongly preferred.
2+ years of technical support experience required.
Retail or grocery industry experience is highly preferred, especially with POS or store operations systems.
Basic understanding of computer hardware, networking fundamentals, and mobile devices.
Strong troubleshooting, communication, and customer service skills.
Ability to prioritize tasks and work independently in a fast-paced environment.
Willingness to learn new systems and technologies.
Ability to travel to store locations as needed.
Job Type: Full-time
Work Location: In person
Benefits:
401(k)
401(k) matching
Dental insurance
Vision insurance
Health insurance
Life insurance
Paid time off
$31k-40k yearly est. 4d ago
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Technology Value Realization Specialist
Aramco 4.5
Remote support specialist job in Chicago, IL
Aramco energizes the world economy.
Aramco occupies a special position in the global energy industry. We are one of the world's largest producers of hydrocarbon energy and chemicals, with among the lowest Upstream carbon intensities of any major producer.
With our significant investment in technology and infrastructure, we strive to maximize the value of the energy we produce for the world along with a commitment to enhance Aramco's value to society.
Headquartered in the Kingdom of Saudi Arabia, and with offices around the world, we combine market discipline with a generations' spanning view of the future, born of our nine decades experience as responsible stewards of the Kingdom's vast hydrocarbon resources. This responsibility has driven us to deliver significant societal and economic benefits to not just the Kingdom, but also to a vast number of communities, economies, and countries that rely on the vital and reliable energy that we supply.
We are one of the most profitable companies in the world, as well as amongst the top five global companies by market capitalization.
Overview
We are seeking a Technology Value Realization Specialist to join our Technology Strategy & Planning Department (TSPD).
TSPD's mission is to provide high-impact leadership and support across the technology life-cycle, from strategy setting to value realization and sustainable growth, and partner with corporate and business stakeholders to integrate new technologies into the company's strategies and investment plans.
Your primary role is to play a central part in the corporate stage-gate and value realization process. You will provide leadership in the implementation, governance and sustainable capability needed to support full integration, application and continuous improvement of the technology stage-gate process.
Key Responsibilities
As the successful candidate you will be required to perform the following:
Support the company-wide roll-out of the Technology Realized Value (TRV) KPI validation and reporting process in partnership with Upstream, Downstream, Finance & Technology Organizations.
Manage and oversee the technology stage-gate process, including ongoing implementation to support R&D, technology development, demonstration and deployment, and transition to operations in order to enable value realization from technology investments.
Provide leadership for scientists, engineers, and other business/functional specialists to enable de-risking and go/no go decisions for R&D projects, ensuring technical-commercial readiness prior to deployment and value realization.
Serve as an internal consultant for project teams on the development of robust business cases, deployment and value realization strategies, including partnering with technical, commercial and business leads to implement robust commercial review process to maximize financial return and strategic impact from R&D projects.
Assess technology stage-gate practices and related activities across the Company, in order to maintain high-standards and compliance with the Corporate Technology Development General Instructions.
Partner with R&D staff and stakeholders in technology, business and supporting functions, in order to ensure alignment across all areas and to support a smooth transition and adoption of the enhanced technology management processes.
Provide expert guidance to project teams and technology/executive management on related activities, including business case development, IP and commercial strategy, supply chain development, deployment plans, business models, value realization and related techno-economics.
Support financial reporting for deployed technologies to ensure value capture.
Minimum Requirements
You must hold a Bachelor degree in Science or Engineering. An advanced degree (MBA/Finance) is highly desirable.
You should have at least 10 years of professional experience, including at least 5 years of experience in commercial technology development and value realization, preferably with some experience in oil and gas, chemicals and related industries.
You must possess subject matter expertise, business acumen and effective change management skills.
You will be able to demonstrate experience with Project and Portfolio Management (PPM) systems, such as Planisware, Accolade, Clarity and similar software applications.
A proven track record of successfully working with multi-cultural, cross-functional teams, and developing productive working relationships.
Experience with Operation Excellence (OE) process development, implementation, including continuous improvement is also required.
Work Location & Work Schedule
Work Location: Within Saudi Arabia - To be specified in Job offer
Work Schedule: Full Time - To be specified in Job offer
Job Posting Duration
Job Posting Start Date: 11/19/2025
Job Posting End Date: 12/31/2026
Working environment
Our high-performing employees are drawn by the challenging and rewarding professional, technical and industrial opportunities we offer, and are remunerated accordingly.
At Aramco, our people work on truly world-scale projects, supported by investment in capital and technology that is second to none. And because, as a global energy company, we are faced with addressing some of the world's biggest technical, logistical and environmental challenges, we invest heavily in talent development.
We have a proud history of educating and training our workforce over many decades. Employees at all levels are encouraged to improve their sector-specific knowledge and competencies through our workforce development programs - one of the largest in the world.
$77k-114k yearly est. 1h ago
IT Lead, PLM
Komatsu America Corp 4.9
Remote support specialist job in Chicago, IL
Join Komatsu and Be Part of Something Big!
The PLM Lead is responsible for leading the development, integration, management, and optimization of the PLM tools (Siemens Teamcenter, Dassault 3DExperience, PTC Windchill or Autodesk Fusion). This role oversees the interface of PLM with SAP and other systems, ensuring seamless integration and operation. You will play a pivotal role in defining technical strategies, guiding solution design, and ensuring successful implementation of PLM to meet business objectives. Additionally, the role will develop implementation plans in coordination with stakeholders and support business case development for PLM technology projects across different divisions.
Key Job Responsibilities
To be successful in this role, the PLM IT lead must have a strong understanding of both technical skills and business processes and be able to effectively present and demonstrate solutions to an executive audience.
Lead and oversee the implementation, development, upgrades, support, and process optimizations of PLM tools (Teamcenter, 3DX, Windchill or Fusion).
Define technical requirements, specifications, and architecture designs based on business objectives and user needs.
Conduct technical feasibility assessments and prototype development to validate design concepts and identify potential risks and challenges.
Employ application and integration development best practices, enterprise architecture standards, functional and technical solution architecture modification and design, environment management, and testing.
Ensuring PLM Solution is implemented successfully, sustainability of technology and applications on security compliance and capability enhancement and alignment product roadmaps.
Identify, investigate, and recommend improvements to products, systems, and processes and provide technical feedback for proposed system design and implementation activities.
Stay current with industry trends and best practices, application logging, monitoring, and observability.
Serve as the PLM expert and primary point of contact for all engineering applications.
Train business users on new PLM processes and manage business requests.
Qualifications/Requirements
Bachelor's degree in information technology, information science or a related field
10+ years of experience in PLM tools (Teamcenter, 3DX, Windchill or Fusion) implementation, integration & support, with 4+ years of experience in technical leadership roles.
Ability to lead teams, communicate effectively, and build strong relationships.
Hands‑on experience with PLM tools (Teamcenter, 3DX, Windchill or Fusion), software development, and related technologies.
Strong technical skills in PLM, including experience with data management, process optimization, and system administration.
Strong analytical and problem‑solving skills to address PLM issues and implement solutions.
Ability to learn new technologies and adapt to changing requirements.
Strong written and verbal communication skills.
Hiring Range
At Komatsu, your base pay is one part of your total compensation package. This role pays $140,000. The actual offer will consider a wide range of factors, including experience and location.
Company Benefits
Komatsu provides an extensive and robust employee benefits package that is designed to enhance the well‑being of our employees and family members. We embrace a positive and empowering employee experience with a culture that prides itself on a diverse and inclusive environment.
401k and/or employee savings programs
Employee time off (vacation and designated holidays)
Employee and family assistance programs
Disability benefits
Life insurance
Employee learning and development programs
Diversity & Inclusion Commitment
At Komatsu, we come from diverse backgrounds, with unique perspectives, experiences and contributions. We believe that our people are part of our shared purpose. Connected by our core values of ambition, perseverance, collaboration and authenticity, we are committed to continually advancing in our support of diversity and inclusion. United, we are on a journey towards a sustainable future that creates value together.
Company Information
Komatsu develops and supplies technologies, equipment and services for the construction, mining, forklift, industrial and forestry markets. Headquartered in Tokyo, Japan, Komatsu employs more than 64,000 people worldwide, operating in more than 140 countries. For more than a century, the company has been creating value for its customers through manufacturing and technology innovation, partnering with others to empower a sustainable future where people, business and the planet thrive together. Since the company's founding in 1921, Komatsu has been committed to supporting individuals and communities through job training, skills development and giving back. As a Komatsu employee, you will be encouraged to grow alongside our global company, contributing to a more sustainable future for all. If you are looking for a company that values your talent and potential, join Komatsu to be a part of something big and help advance modern society. Learn more at *************** .
EEO Statement
Komatsu is an Equal Opportunity Workplace and an Affi ‑ Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
#J-18808-Ljbffr
$140k yearly 5d ago
Help Desk Specialist
Robert Half 4.5
Remote support specialist job in Munster, IN
Robert Half is looking for a skilled Help Desk Specialist to join our team in Munster, Indiana. This long-term contract position offers an excellent opportunity for individuals passionate about providing technical support and resolving IT issues efficiently. The ideal candidate will bring strong troubleshooting capabilities and a customer-focused approach to ensure smooth operations.
Responsibilities:
• Address and resolve 40-60 user support calls daily, ensuring timely and effective assistance.
• Diagnose and troubleshoot Tier 1 technical issues, escalating complex matters to Tier 2 support when necessary.
• Perform Active Directory tasks, including unlocking accounts and resetting passwords.
• Maintain accurate records of all issues and resolutions using the designated ticketing system.
• Collaborate with team members to manage and prioritize incoming support tickets.
• Provide clear and concise end-user documentation to assist clients in resolving recurring issues.
• Utilize tools such as HP diagnostics and Citrix technologies to assess and resolve hardware or software concerns.
• Deliver exceptional customer service, ensuring that users feel supported and informed throughout the troubleshooting process.
• Stay proactive in identifying and resolving simple technical issues independently.
• Contribute to team efficiency by coordinating efforts and sharing insights into common user challenges.
Requirements:
• Minimum of 1-2 years of experience in IT Helpdesk or technical support roles.
• Proficiency in Active Directory tasks, including account administration and password management.
• Strong troubleshooting skills with the ability to manage multiple tasks simultaneously.
• Familiarity with tools such as HP diagnostics and Citrix technologies.
• A+ Certification is advantageous but not mandatory.
• Excellent communication skills with a focus on delivering customer-first solutions.
• Ability to create user-friendly documentation for end-users.
• Eagerness to learn new technologies and grow within the IT field.
Benefits available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professional are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.
$34k-47k yearly est. 2d ago
Logistics Claims Support Lead
Connect Search, LLC 4.1
Remote support specialist job in Wood Dale, IL
Our client is a growing logistics and transportation services firm providing end-to-end supply chain solutions across domestic and international markets. The organization is known for operational excellence, customer responsiveness, and a strong focus on risk management and claims resolution.
The Lead - Logistics, Claims & Subrogation Support is responsible for overseeing the end-to-end claims lifecycle related to cargo loss, damage, delays, and liability exposures. This individual will act as the primary point of contact for internal operations, customers, carriers, insurers, and legal partners, while also providing leadership, process improvement, and oversight to ensure timely recovery through subrogation and dispute resolution.
This role requires a strong understanding of logistics operations, transportation law, insurance claims, and subrogation practices, with the ability to lead complex cases and support continuous improvement initiatives.
Claims & Subrogation Leadership
Lead the intake, investigation, documentation, and resolution of cargo, freight, and liability claims
Manage subrogation efforts against carriers, third parties, and insurers to maximize recovery
Evaluate claim validity, exposure, and settlement strategy in alignment with contracts and regulatory requirements
Serve as escalation point for complex, high-value, or disputed claims
Partner closely with operations, customer service, legal, and risk management teams
Coordinate with insurance carriers, adjusters, brokers, and external counsel
Communicate claim status, trends, and outcomes to internal stakeholders and customers
Ensure compliance with transportation regulations (e.g., Carmack Amendment, international shipping conventions, carrier contracts)
Maintain accurate documentation and case management records
Identify recurring issues and recommend process improvements to reduce future claims
Support audits, reporting, and risk mitigation initiatives
Provide guidance, training, and informal leadership to claims and logistics support staff
Develop best practices, standard operating procedures, and escalation frameworks
Assist management with performance metrics, KPIs, and claims trend analysis
Qualifications
Required
Minimum 3+ years of experience in logistics, transportation claims, insurance claims, or subrogation
Strong working knowledge of freight claims, cargo loss/damage, and liability recovery
Experience working with carriers, insurers, and third-party adjusters
Ability to interpret contracts, bills of lading, and transportation regulations
Strong analytical, organizational, and negotiation skills
Preferred
Experience in a 3PL, freight forwarder, carrier, or logistics service provider
Familiarity with domestic and/or international shipping regulations
Prior experience leading or mentoring junior staff
Bachelor's degree in Business, Supply Chain, Risk Management, or related field
$29k-49k yearly est. 1d ago
Crisis Support Technician - On Call
Dupage County Health Department 2.7
Remote support specialist job in Glendale Heights, IL
Do you want to make a difference in the lives of others? Your skills, experience, and passion are needed on our team. We are looking for new on-call team members to join us, at our Crisis Recovery Center, to work as Crisis Services Technicians. This is an exciting opportunity to part of the expanding crisis services at the DuPage County Health Department!
Located in our new Crisis Recovery Center on the DuPage County Campus in Wheaton, Crisis Services provides 24/7 crisis mental health services to county residents experiencing psychiatric crises or needing support for mental illness symptoms. Our team delivers top-notch care with rapid response times. Click to learn more about the Crisis Recovery Center.
In this on-call position, you will be required to work at least three (3) shifts per month, having evening and weekend availability, working no more than 1000 hours per year. We offer a $2.00 per hour shift differential for our second shift and $2.50 for our overnight shift.
Responsibilities
Supports maintenance of a safe, therapeutic environment for clients seeking services through Crisis Recovery Center programs on the Substance Use Stabilization Unit, Adult Mental Health Unit, and Youth Mental Health Unit, as well as in Crisis Residential.
Facilitates client safety and quality care in Crisis Residential and Crisis Recovery Center Programs, through completion of client rounding and belongings checks
Assists with client medication observation in Crisis programming as needed
Performs tasks related to maintaining environmental standards in crisis programming
Assist in de-escalation of clients experiencing a mental health crisis through engagement with client and coordination with team members providing clinical intervention.
Completion of required documentation within established timeframes, through use of an Electronic Client Record
Participates in team meetings to assess clients' progress.
Participates in emergency response activities as assigned.
Requirements
A qualified candidate must possess a valid State of Illinois Driver's license and have a good driving record. New employees are required to attend paid on-site, HR New Hire Orientation at our Central Public Health Center in Wheaton, during our day shift generally, from 8:00 am to 4:30 pm, for one week. Must have flexibility to work on the day shift for two weeks of additional training on site at the CRC.
Must be 21 years of age. Experience preferred, but not required
While performing the duties of this job, the employee must be able to stand, walk, use hands to push and pull cleaning equipment, reach with hands and/or arms, climb ladders, crouch or stoop, and lift or move up to 10 pounds.
Salary
$17.00 Hourly
Job Type
On-Call
Service Unit
Behavioral Health Services
Department
Emergency Services
$17 hourly 10d ago
Litigation Specialist
First Chicago Insurance Company 4.3
Remote support specialist job in Chicago, IL
Are you an experienced Litigation Specialist with experience in Auto Claims looking to join a growing company where you will be rewarded for your hard work, and have future upward career growth opportunities?
If you answered YES to the above, it's time to talk to First Chicago Insurance Company! We offer:
First Year Hiring Bonus for direct applicants
Competitive Salaries
Excellent benefits
Growth opportunities!
Apply only if you consider yourself a career professional who loves to work, because we work hard here!
We are seeking an experienced Litigation Claims Specialist!
The Litigation Specialist will be responsible for handling litigated and/or complex injury claims stemming from Personal Auto and Commercial Auto Liability policies.
DUTIES & RESPONSIBILITIES:
Handle litigation claims in accordance with established office procedures
Determine coverage and draft any applicable reservations of rights letters
Conduct prompt investigations by securing statements from the involved parties/witnesses and obtaining all necessary documents, including but not limited to, police reports, medical specials, photographs, and/or appraisals
Litigation Management including strategizing with defense counsel and experts on defense cases, as well as declaratory judgment actions
Maintain an appropriate diary on all open files
Conduct business with vendors in a manner which maintains a reasonable expense factor and upholds the company's reputation for quality service
Ability to research and interpret case law, statute, and coverage forms in order to properly adjust and conclude claims
Evaluates and determine potential use of experts and/or field investigators
Maintain claim files and document all claim activity in accordance with applicable regulations and company policies.
Prepare and present claim evaluations to secure appropriate settlement authority
Establish and maintain proper indemnity and expense reserves
Conduct onsite review of defense counsel as required by management
Adhere to the rules and regulations of the Department of Insurance specific to the loss state
Additional duties as deemed necessary by direct supervisor / management
QUALIFICATIONS REQUIRED:
7-10 years of applicable auto claims handling experience
JD a plus but not required.
Prior non-standard auto claims experience a plus!
Knowledge of legal and medical terminology
Excellent negotiation, communication, organizational and interpersonal skills
Ability to pass written examinations where required by state statutes to become a licensed claim adjuster
First Chicago Insurance Company provides a competitive benefits package to all full- time employees. Following are some of the perks First Chicago employees receive:
Competitive Salaries
Commitment to your Training & Development
Medical and Dental and Vision
Short Term Disability/Long Term Disability
Life Insurance
Flexible Spending Account
Telemedicine Benefit
401k with a generous company match
Paid Time Off and Paid Holidays
Tuition Reimbursement
Wellness Program
Fun company sponsored events
And so much more!
Estimated Compensation Range: $70,400/year-$118,750/year*
*Published ranges are estimates. Offered compensation will be based on experience, skills, education, certifications, and geographic location. In addition, starting salary may vary by position depending on whether the position is in-office, hybrid or remote.
$37k-59k yearly est. 1d ago
Healthcare IT Help Desk
Sentinel 3.8
Remote support specialist job in Chicago, IL
Responsibilities
Sentinel is seeking a Level 2 Help Desk SupportSpecialist to provide technical support and exceptional customer service to our client located in Chicago. You will be responsible for supporting IT infrastructure such as systems and network, as well as, the Meditech system. This role requires onsite presence in Chicago, IL, and is available as either a contract-to-hire or direct hire opportunity.
Qualifications
Key Responsibilities:
Interpret, analyze, troubleshoot, and resolve technical issues across software, hardware, and client-specific applications.
Deliver high-quality customer service and support with minimal supervision.
Accurately document issues and resolutions using ticketing software.
Support Microsoft Active Directory and Windows 7/10 environments.
Provide assistance with Microsoft Suite (Word, Excel, PowerPoint, Access, Outlook).
Maintain and update anti-virus software and Windows systems.
Install and maintain VoIP systems.
Utilize RMM tools and Veeam Backup for system monitoring and data protection.
Requirements:
5+ years in a similar technical support role.
Experience with Cisco Meraki, Microsoft Windows Server, M365 apps, Azure, and VMware.
Experience supporting Meditech in an active healthcare facility
Proficiency in PowerShell scripting, Active Directory/Entra, DNS, and DHCP.
LAN/WAN and telecommunications experience.
Legally authorized to work in the US without sponsorship
Must demonstrate a “can-do” attitude
We focus on candidates that display our “ACE” factor - Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.
We focus on candidates that display our “ACE” factor - Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.
Compensation Range:
$70,000-$80,000/annually
What you get:
We offer weekly competitive pay, medical, dental, vision, 401K and more.
Overview
MOTIVATED…..make IT happen!
Sentinel Technologies, Inc. has been rated a top workplace every year since 2012!
About Us:
Sentinel delivers solutions that can efficiently address a range of IT needs - from security, to communications, to systems & networks, to software applications, to cloud and managed services; all of which include our staffing solutions for our clients. Since 1982, Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US. We have aligned with many of today's global technology leaders including Cisco, Dell, VMware and Microsoft. Sentinel services customers both nationally and internationally with primary support operating centers in Downers Grove (HQ), Chicago, and Springfield, IL; Phoenix, AZ.; Lansing, and Grand Rapids, MI; Milwaukee, WI; and Denver, CO.
If you are MOTIVATED… you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity, an entrepreneurial spirit, fosters growth through certification and hands-on training, and values a team-oriented culture with rewards based on impact!
If you share our passion about what technology can do and want to be part of a top workplace environment - we'd like to have you join our team. Learn more at *************************
As part of Sentinel's employment process, candidates will be required to complete a background check. Only those who meet the minimum requirements will be contacted. No phone calls please.
Sentinel is proud to be an equal opportunity employer including disability and veterans. In accordance with Title VII and state regulations, all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, marital status, pregnancy, genetics, disability, military, veteran status or any other basis protected by law.
If you are an individual with a disability and need assistance in applying for a position, please contact ************************.
The “Know Your Rights” Poster is available here
********************************************************************************************
Sentinel EEO Policy Statement is available here.
****************************************
JFNDNP
$70k-80k yearly Auto-Apply 60d+ ago
Application Support Specialist 3
Northwestern University 4.6
Remote support specialist job in Evanston, IL
Department: IT Technology Support Svcs Salary/Grade: NEX/16 Target hiring range for this position will be between $29.22 to 34.73 per hour. Offered salary will be determined by the applicant's education, experience, knowledge, skills and abilities, as well as internal equity and alignment with market data
Job Summary:
Diagnoses and resolves complex technical issues for students, faculty, researchers, alumni, and staff related to Northwestern's enterprise applications and services. Resolves complex identity and access management issues. Troubleshoots and resolves technical issues with financial, HR, student, and collaboration services. Provisions resources and access to central services based on complex approval criteria and workflows. Provides an advanced level of support during major changes to or rollout of enterprise applications and services. Reviews and recommends support processes and internal support documentation. May lead medium-sized projects.
Specific Responsibilities:
Strategic Planning
* Identifies support issue trends to recommend application and service configuration changes.
* Recommends changes to services and applications to increase efficiency and effectiveness of teams and applications.
* Coordinates continuous service improvement projects within the local IT team
Administration
* Documents activities, events and materials used in troubleshooting and support activities, and problem resolutions.
* Tests and develops knowledge base articles
* Tests and provides feedback on recommended technical support practices for new applications and services and/or major changes to existing applications and services
* Attends trainings and meetings regarding updates and/or enhancements to applications and software
Performance
* Provides troubleshooting/triage assistance to end users in a courteous and professional manner for in-person, phone, and email requests.
* Recommends solutions to advanced level problems, questions, and inquiries encountered by clients according to established practices.
* Identifies and escalates complex issues along existing escalation pathways as appropriate.
Supervises
* Assists with on-boarding of junior staff.
* Participating in team issue triage resulting in task assignment
Miscellaneous
Performs other duties as assigned.
Minimum Qualifications:
* Successful completion of a full 2-year course of study in an accredited college or university leading to an associate's or higher degree; OR appropriate combination of education and experience.
* 3-5 years' experience in consulting, training, technical support, or user service, in an information technology environment or other relevant experience required.
* Work history demonstrating increasing levels of responsibility and leadership.
Infrastructure
* identity management/provisioning
Analytical
* critical thinking
* judgment
* Troubleshooting
Benefits:
At Northwestern, we are proud to provide meaningful, competitive, high-quality health care plans, retirement benefits, tuition discounts and more! Visit us at *************************************************** to learn more.
Work-Life and Wellness:
Northwestern offers comprehensive programs and services to help you and your family navigate life's challenges and opportunities, and adopt and maintain healthy lifestyles.
We support flexible work arrangements where possible and programs to help you locate and pay for quality, affordable childcare and senior/adult care. Visit us at ************************************************************* to learn more.
Professional Growth & Development:
Northwestern supports employee career development in all circumstances whether your workspace is on campus or at home. If you're interested in developing your professional potential or continuing your formal education, we offer a variety of tools and resources. Visit us at *************************************************** to learn more.
Northwestern University is an Equal Opportunity Employer and does not discriminate on the basis of protected characteristics, including disability and veteran status. View Northwestern's non-discrimination statement. Job applicants who wish to request an accommodation in the application or hiring process should contact the Office of Civil Rights and Title IX Compliance. View additional information on the accommodations process.
#LI-GS1
$29.2-34.7 hourly 4d ago
desktop support
Alpha Technologies Usa 4.1
Remote support specialist job in Chicago, IL
Skills & Experience Required: · Bachelor's Degree preferred · Two-four years of experience configuring, installing, troubleshooting and repairing printers, PC and laptops · Ability to provide technical support to computer users both on the telephone and face-to-face when necessary
· Strong amount of technical knowledge of Windows XP, Windows 7, Microsoft Office 2003/2007 products, Market Data Applications (ex. Bloomberg) and telephony environments. Expert level knowledge in at least one of these areas.
· Ability to broaden knowledge in the functional areas of IT and be proficient in 2 or more functional areas
· Strong basic execution capabilities within functional areas of IT
· Moderate proficiency in troubleshooting desktop computer issues, both hardware and software
· Ability to manage a work queue in a ticketing system
· Work overtime hours, weekend hours and on-call hours as required
· Excellent customer services skills; good telephone presence.
· Ability to handle multiple tasks and prioritize appropriately
Requirements:
The Service Desk Technician will perform a variety of support activities including but not limited to the remediation of desktop computer issues and the support of desktop computer users with their hardware and software needs. He or she will answer phone calls and log issues with an incident tracking system. The Technician will escalate and track issues when immediate resolution is not possible. The Technician will perform other duties in service to the Technical Services department as required
Key Responsibilities:
· Provide initial troubleshooting of application and hardware issues. Issues of moderate complexity for any type of desktop hardware and software should normally be solved without assistance. In at least one technical area of specialization, incumbent should be able to solve problems of the highest complexity. For more complex issues in areas beyond the incumbents primary area of specialization, incumbent will collect data and escalate complex issues to Senior Service Desk or Desktop support staff and track those issues through completion
· Will solve issues for moderately complex problems in all technical areas and will solve extremely complex problems in at least one technical area.
· Apply policies to situations with minimal interpretation.
Supervision Received/Provided:
· Performing project work as assigned under the supervision of a lead or manager.
· Team player attitude, excellent communication skills, and the capacity to work with minimum supervision; good customer handling skills.
· The focus of a service desk person is to stay at the service desk and service people over the phone. Some problems are more easily handled in person, also during periods of high call volume, problems may be delegated to a desk top support person from a service desk person for reasons of efficiency Provide Level 1 technical support for users of desktop hardware and software in the same location and level 2 technical support for users of desktop hardware and software in remote locations.
· For any problem where the user is in the same location, during periods of very high call volume, incumbent may forward the problem to a desktop support technician even if they are technically capable of solving it themselves.
· Contribute to work flow or process change/redesign to the team where improvements are identified through troubleshooting
· Performing Active Directory actions such as password resets and data entry, as required.
Additional Information
Send me your resumes at vince@alphait. us
Pozdrawiam / With best regards,
Alpha Technologies Inc (USA)
Vince Taylor
Sr Technical Recruitment Specialist
$41k-57k yearly est. 6h ago
IT Applications Support Specialist
W S Darley & Co 3.3
Remote support specialist job in Itasca, IL
We are seeking a collaborative and solutions-driven IT Applications SupportSpecialist to join our team. This entry-level role is ideal for candidates with 0-3 years of experience, including internships or early career experience. The focus is on business application support-not hardware or networking-so we're looking for individuals eager to work with tools like JD Edwards (JDE), Salesforce, Power BI, and emerging AI solutions, as well as SQL and data analysis. This is not a remote position.
About W.S. Darley & Co
Founded in 1908, W.S. Darley & Co. (Darley) remains a family owned and operated business, supplying the highest quality equipment solutions to its military and first responder customers. With origins in the equipment distribution and Midwest manufacturing, Darley offers a family of leading innovative emergency equipment brands and innovative solutions. Darley prides itself on delivering the highest quality solutions and services from its corporate headquarters in Itasca, IL and its ISO 9001:2015 certified manufacturing operations in Chippewa Falls, WI and Janesville, IA.
Requirements
Provide support for applications such as JD Edwards, Salesforce, Power BI, and AI tools.
Troubleshoot and resolve application-related issues.
Assist with application configuration, maintenance, and upgrades.
Collaborate with IT teams to ensure smooth integration across systems.
Document issues and resolutions for future reference.
Train and support end-users on application functionality.
Monitor application performance and ensure security compliance.
Perform basic SQL queries and data analysis to support reporting and decision-making.
Requirements
0-3 years of experience in IT application support or related roles (internship experience welcome).
Familiarity with JD Edwards, Salesforce, Power BI, and SQL or similar tools are preferred.
Strong problem-solving and communication skills.
Ability to work independently and as part of a team.
Bachelor's degree in IT, Computer Science, or related field preferred (or equivalent experience).
Benefits Offered
PTO
Paid Holidays
Tuition Reimbursement
Health & Wellness Reimbursement
Medical
Dental
Vision
Life & Disability
HSA with Darley contribution
FSA
401K/Roth with match and profit sharing
Darley paid life insurance
AAP/EEO Statement
Darley is an equal opportunity organization. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, protected veteran status, or any other basis protected by applicable federal, state or local law.
Salary Description 70,000 to 80,000
$69k-121k yearly est. 4d ago
Application Support Specialist
Collabera 4.5
Remote support specialist job in Itasca, IL
Established in 1991, Collabera is one of the fastest growing end-to-end information technology services and solutions companies globally. As a half a billion dollar IT company, Collabera's client-centric business model, commitment to service excellence and Global Delivery Model enables its global 2000 and leading mid-market clients to deliver successfully in an increasingly competitive marketplace.
With over 8200 IT professionals globally, Collabera provides value-added onsite, offsite and offshore technology services and solutions to premier corporations. Over the past few years, Collabera has been awarded numerous accolades and Industry recognitions including.
• Collabera awarded Best Staffing Company to work for in 2012 by SIA. (hyperlink here)
• Collabera listed in GS 100 - recognized for excellence and maturity
• Collabera named among the Top 500 Diversity Owned Businesses
• Collabera listed in GS 100 & ranked among top 10 service providers
• Collabera was ranked:
• 32 in the Top 100 Large Businesses in the U.S
• 18 in Top 500 Diversity Owned Businesses in the U.S
• 3 in the Top 100 Diversity Owned Businesses in New Jersey
• 3 in the Top 100 Privately-held Businesses in New Jersey
• 66th on FinTech 100
• 35th among top private companies in New Jersey
***********************************************
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.
Job Description
• Accertify, a wholly owned subsidiary of American Express, is a leader in providing software, tools and strategies for preventing online fraud and mitigating enterprise-wide risks.
• Accertify is looking for an Application SupportSpecialist to join our team to assist our customers and manage their exposure to online credit card fraud.
• Accertify provides eCommerce merchants with the industry's first end-to-end platform for combating fraud.
• Our application, called Interceptas, is built on a workbench platform that integrates all the features, tools and services a merchant needs to effectively and efficiently combat online credit card fraud.
Responsibilities:
• SupportSpecialists are responsible for technical support of current clients as well as the successful deployment of the various components of Accertify's Interceptas fraud prevention platform.
• Provide technical support for clients such as troubleshooting client issues connecting to our systems.
• Monitor for system alerts. Contact clients when interruptions in their data feed are impacted.
• Develop and deploy fraud transaction screening rules and methodologies
• Configure Fraud Analyst user interface to Customer specifications
• Support existing and new clients regarding Interceptas system usage
• Develop additional tactics and other procedures to diminish Customers' risk
• Work closely with Customers to identify new features and functionality for Interceptas
• Work closely with Accertify Subject Matter Experts to evaluate and identify emerging technologies / fraud trends and adapt new approaches and features as needed
• Develop strong relationship with Customers to deliver exceptional service and ensure that expectations are exceeded
• Act as a liaison between new and existing Customers and internal departments including Support, Operations, and Development teams.
• Manage and perform project implementation tasks such implementing new processes.
• Examples include implementing a new line of business, implementing third party API services and product enhancements.
• Job may require minimal travel
• Schedule: Monday, Tuesday, Wednesday, Saturday, Sunday 2 pm - 11pm CDT. Saturday and Sunday will be work from home, the weekdays will be in the office.
Qualifications
Qualifications:
• This is a high visibility role and requires excellent communication skills as well as a dynamic and energetic approach to problem solving in order to further a best in class customer experience.
Specific qualifications include:
• Bachelor's Degree and/or 3+ years experience of application support experience required, preferably supporting software as a service (SaaS)
• Prior experience working directly with customers
• Experience troubleshooting an application
• Technical Skills around data manipulation
• Knowledge of SQL or XML is a plus
• Excellent written and verbal communication skills
• Experience with online credit card fraud prevention a plus.
Additional Information
HM is available to interview ASAP. If you are interested with the Opportunity please reach me ************
$78k-111k yearly est. 60d+ ago
Trading Application Support - Chicago, IL (1:00am - 9:00am Shift)
Wolverine Asset Management, LLC
Remote support specialist job in Chicago, IL
Primary trade and technical support resource during US/ GTH and EU trading hours (1:00am to 9:00am Central). First-line responder covering trading in global securities via our proprietary platform for domestic and international clients in a fast-paced and rapidly growing environment.
This position will be mainly remote, with initial training in Chicago office on-site.
What You'll Do:
* Must have proven ability to manage multiple tasks effectively.
* Must have excellent customer support and communication skills.
* Must have an understanding of trading industry concepts and terminology.
* Prior experience supporting US or EU marketplaces and listed securities preferred.
* Troubleshooting experience in financial trading applications, such as Reuters, TT, PATS, Bloomberg, and GL Trade.
* Need to be very comfortable working independently, with limited opportunities for real-time collaboration with other support staff.
* Self-motivated, decisive, energetic and results oriented.
What We're Looking For:
* Must have proven ability to manage multiple tasks effectively
* Must have excellent customer support and communication skills
* Must have an understanding of trading industry concepts and terminology
* A working knowledge of finance industry clearing is a plus
* Troubleshooting experience in financial trading applications, similar to Reuters, TT, PATS, Bloomberg, and GL Trade is a plus.
* Proficiency with the Windows operating system is a plus
* Self-motivated, energetic and results-orientated
* 2-3 years of Financial Services experience is preferred
$90,000 - $110,000 a year
The base compensation range for this role is approximately $90,000-$110,000 contingent on experience. Wolverine Trading's total compensation model includes base salary and an annual discretionary bonus.
ABOUT WEX
Headquartered in Chicago, Wolverine Execution Services (WEX) is an independent broker-dealer specializing in the execution of equities, options and futures for institutional investors. WEX offers clients multiple venues for execution including a proprietary electronic trading platform, algorithms, direct floor access, and an agency brokerage desk. Leveraging expertise in trading technology and risk management, WEX provides clients with anonymity, superior execution and order management in all asset classes, delivering exceptional solutions for both technical and institutional trading styles. For more information visit *****************
⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯
Why Wolverine?
Wolverine Culture:
Our flat organizational structure promotes teamwork across the Firm and offers easy access to senior staff (don't worry, they won't be wearing a suit either). While we work exceptionally well as a team in the office, our bonds are further strengthened through company events, activities and giving back. Volleyball, soccer, hockey, 5K runs, picnic, parties, and trivia nights provide friendly competition and build better relationships. By getting out of our usual environment and doing out-of-the-ordinary things together, we foster creativity and broaden our imaginations to accomplish new challenges.
Wolverine Benefits:
* Highly competitive salary & bonus opportunity
* Generous paid time off and flexible scheduling
* 100% coverage of medical, dental, vision, life, and disability benefits for single coverage
* Generous Paid Parental Leave
* Retirement Plans: 401K and Roth 401K
* Profit sharing plan
* Long- and short-term disability
Perks of being at Wolverine:
* Free breakfast and lunch from our in-house kitchen with rotating menus (including snacks!)
* On-site gym with a subsidized membership
* Frequent company outings
* Opportunity to give back to organizations that help individuals in need in the Chicagoland area
Professional Development:
* In-house education team - classes and resources are offered for continuous learning opportunities
* Mentorship Program through your first six months of employment
About Us:
Founded in 1994, the Wolverine companies comprise a number of diversified financial institutions specializing in proprietary trading, asset management, order execution services, and technology solutions. We are recognized as a market leader in derivatives valuation, trading, and value-added order execution across global equity, options, and futures markets. With a focus on innovation, achievement, and integrity, we take pride in serving the interests of both our clients and colleagues. The Wolverine companies are headquartered in Chicago with an office in New York and a proprietary trading affiliate office located in London.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
$90k-110k yearly 26d ago
Trading Application Support - Chicago, IL (1:00am - 9:00am Shift)
Wolverine Trading 4.5
Remote support specialist job in Chicago, IL
Primary trade and technical support resource during US/ GTH and EU trading hours (1:00am to 9:00am Central). First-line responder covering trading in global securities via our proprietary platform for domestic and international clients in a fast-paced and rapidly growing environment.
This position will be mainly remote, with initial training in Chicago office on-site. What You'll Do:
Must have proven ability to manage multiple tasks effectively.
Must have excellent customer support and communication skills.
Must have an understanding of trading industry concepts and terminology.
Prior experience supporting US or EU marketplaces and listed securities preferred.
Troubleshooting experience in financial trading applications, such as Reuters, TT, PATS, Bloomberg, and GL Trade.
Need to be very comfortable working independently, with limited opportunities for real-time collaboration with other support staff.
Self-motivated, decisive, energetic and results oriented.
What We're Looking For:
Must have proven ability to manage multiple tasks effectively
Must have excellent customer support and communication skills
Must have an understanding of trading industry concepts and terminology
A working knowledge of finance industry clearing is a plus
Troubleshooting experience in financial trading applications, similar to Reuters, TT, PATS, Bloomberg, and GL Trade is a plus.
Proficiency with the Windows operating system is a plus
Self-motivated, energetic and results-orientated
2-3 years of Financial Services experience is preferred
$90,000 - $110,000 a year
The base compensation range for this role is approximately $90,000-$110,000 contingent on experience. Wolverine Trading's total compensation model includes base salary and an annual discretionary bonus.
ABOUT WEX
Headquartered in Chicago, Wolverine Execution Services (WEX) is an independent broker-dealer specializing in the execution of equities, options and futures for institutional investors. WEX offers clients multiple venues for execution including a proprietary electronic trading platform, algorithms, direct floor access, and an agency brokerage desk. Leveraging expertise in trading technology and risk management, WEX provides clients with anonymity, superior execution and order management in all asset classes, delivering exceptional solutions for both technical and institutional trading styles. For more information visit *****************
⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯Why Wolverine?
Wolverine Culture:Our flat organizational structure promotes teamwork across the Firm and offers easy access to senior staff (don't worry, they won't be wearing a suit either). While we work exceptionally well as a team in the office, our bonds are further strengthened through company events, activities and giving back. Volleyball, soccer, hockey, 5K runs, picnic, parties, and trivia nights provide friendly competition and build better relationships. By getting out of our usual environment and doing out-of-the-ordinary things together, we foster creativity and broaden our imaginations to accomplish new challenges. Wolverine Benefits: · Highly competitive salary & bonus opportunity· Generous paid time off and flexible scheduling · 100% coverage of medical, dental, vision, life, and disability benefits for single coverage · Generous Paid Parental Leave · Retirement Plans: 401K and Roth 401K · Profit sharing plan · Long- and short-term disability
Perks of being at Wolverine:· Free breakfast and lunch from our in-house kitchen with rotating menus (including snacks!)· On-site gym with a subsidized membership · Frequent company outings· Opportunity to give back to organizations that help individuals in need in the Chicagoland area
Professional Development: · In-house education team - classes and resources are offered for continuous learning opportunities · Mentorship Program through your first six months of employment
About Us:
Founded in 1994, the Wolverine companies comprise a number of diversified financial institutions specializing in proprietary trading, asset management, order execution services, and technology solutions. We are recognized as a market leader in derivatives valuation, trading, and value-added order execution across global equity, options, and futures markets. With a focus on innovation, achievement, and integrity, we take pride in serving the interests of both our clients and colleagues. The Wolverine companies are headquartered in Chicago with an office in New York and a proprietary trading affiliate office located in London.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
$90k-110k yearly Auto-Apply 25d ago
Deskside Support Specialist
Artech Information System 4.8
Remote support specialist job in Chicago, IL
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Job Description
Title: Deskside SupportSpecialist
Duration: 12+Months (Possible Extension)
Location : CHICAGO, IL (Onsite)
SKILLS OVERVIEW (List or Overview):
· Candidate requires 5-7+ years of Deskside Break/Fix troubleshooting and solutioning experience in larger corporate environments.
· Must have provided VIP level Support
· The support platform is Microsoft OS including Win7 and some Win10 (piloting).
· In addition there is a need for some current MAC OS support (corporate environment) including OS troubleshooting, imaging, and builds.
· The candidate must also be able to support Mobility Devices (phone and tablet) of multiple platforms including Apple, Android, and Microsoft.
· This position requires solid experience in application support of standard Microsoft Office products current through Office 365, including support of Outlook/Exchange in a corporate environment across PC, phone, and tablet devices.
· The candidate must be able to provide on-site and remotesupport of high level and executive end users through the use of in person, phone, and Remote Takeover tools.
· Superior Customer Service skills are essential and the candidate must have outstanding communication skills both verbal and written.
Additional Information
For more information, Please contact
Shubham
************
$48k-58k yearly est. 60d+ ago
Information Technology
Level 10 4.1
Remote support specialist job in Hoffman Estates, IL
In agreement with our mission at Level 10 in creating authentic, engaging and long-term relationships, we would like to extend any candidate the opportunity to apply and engage in an a conversation around opportunities within our organization. If you are interested in speaking with us and applying for this department, please submit your application and resume. We will be in touch!
Purpose: The Information Technology (IT) department serves as the backbone of our organization, providing essential technology services and support to enable the achievement of our business objectives. Our primary goal is to leverage technology to enhance efficiency, productivity, and innovation across all departments.
Scope: The IT department is responsible for managing all aspects of technology infrastructure, systems, applications, and services within the organization. This includes network administration, hardware and software maintenance, cybersecurity, data management, IT support, and strategic planning for technology adoption and integration.
Our IT department is made up of the following roles. IT Director, Automation Support Manager, Automation Support Analyst, Network Administrator, IT Analyst.
Responsibilities:
Infrastructure Management: Maintain and upgrade network infrastructure, servers, and other IT hardware to ensure optimal performance and reliability.
Software Administration: Install, configure, and manage software applications and systems to support business operations and user needs.
Cybersecurity: Implement robust security measures to protect against cyber threats, including data breaches, malware, and unauthorized access.
Data Management: Ensure the integrity, availability, and confidentiality of organizational data through effective data storage, backup, and recovery procedures.
IT Support: Provide technical support and assistance to end-users, troubleshooting hardware and software issues, and facilitating training to promote technology proficiency.
Strategic Planning: Develop IT strategies and initiatives aligned with organizational goals, identifying opportunities for technology innovation and improvement.
$25k-33k yearly est. 60d+ ago
Leadless Pacemaker Field Procedural Specialist - Northeast
Biotronik
Remote support specialist job in Oswego, IL
BIOTRONIK is one of the leading manufacturers of cardio- and endovascular implants and catheters for cardiac rhythm management, electrophysiology and vascular intervention. As a globally active company headquartered in Berlin, Germany, we develop, produce and distribute high-quality medical products based on the latest technology and research. Our success is based on the competence and results-oriented cooperation of our employees.
The Leadless Pacemaker Field Procedural Specialist (FPS) is responsible for providing technical, clinical, and educational expertise to ensure safe product use while supporting implants and ongoing follow-up visits during the Global Pivotal Study (GPS) of BIOTRONIK's Leadless Pacemaker. The FPS will report to the Manager, Field Procedural Specialist Group within the Clinical Studies Department, interacting with the Leadless Pacemaker Global Training Manager during the Global Pivotal Study and through commercialization.
Your Responsibilities
Training
Provide clinical expertise at the BIOTRONIK training labs, including hands on implant procedure training with several physicians at a time in a simulated EP lab setting.
Assist in onsite education and technical training activities with physicians and hospital support staff.
Educate implanting teams on proper indications for use of the Leadless Pacemaker procedures.
Provide support on questions regarding device follow up and programming.
Facilitate onsite training in-service with staff on procedure simulators, including simulated procedures and procedural troubleshooting.
Support local field representative training to support the study, if applicable.
Clinical Study Site Support
Responsible for implant and follow-up visit procedure support in compliance with the instructions for use and trial protocol.
Carry product and work with clinical studies team to manage site inventory to ensure adequate product at clinical study site.
Collaborate and partner with the local Field Clinical Studies Engineering team responsible for protocol execution.
Assist clinical studies team in data collection during implant and follow-up visits to support protocol requirements.
Responsible for scheduling individual travel arrangements to ensure study site implant and follow-up coverage, with potential for site coverage for emergent checks or at times in other areas of the country.
Maintain hospital eligibility/access with various vendor credentialing services.
Communication
Maintains a high level of communication with study sites and customers, Manager, FPS Group, and the GPS study team, including the Field Clinical Studies Engineering group, throughout the Global Pivotal Study.
FPS and FCSE are expected at implant/ follow-up with FPS focus on implant procedure support and programming and FCSE focus on study protocol requirements
Professional written and verbal communication skills.
Provide updates to management to help improve the technology for next generation designs.
Working with the program coordinator to ensure coverage.
Submit accurate and timely expense reports.
Your Profile
Bachelor's degree in engineering, biological sciences, or a related field, OR equivalent or related experience in cardiology or clinical research.
3+ years sales and/or cardiac device technical experience in a hospital environment selling or supporting cardiac electrophysiology or cardiovascular implantable product.
Prior experience with Cardiac Rhythm Management required, with a strong preference of prior leadless pacemaker experience.
Preference for CCDS certification.
Travel Requirements
75% overnight travel may be required.
Physical Requirements
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to be independently mobile.
The employee is also required to interact with a computer for extended periods of time, and communicate with co-workers.
Must be able to work a minimum of 40 hours / week.
Must be able to travel
Are you interested? Please apply online through our application management system! We are looking forward to welcoming you.
Location: Northeast | Working hours: Full-time | Type of contract: Undefined
Apply now under: *************************
Job ID: 61127 | USA | BIOTRONIK Inc.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by law. Please note that applications sent by post will only be returned if a sufficiently stamped self-addressed envelope is included.
$36k-62k yearly est. 60d+ ago
Underwriting Support Specialist, Inland Marine
Markel 4.8
Remote support specialist job in Chicago, IL
What part will you play? If you're looking for a place where you can make a meaningful difference, you've found it.
The work we do at Markel gives people the confidence to move forward and seize opportunities, and you'll find your fit amongst our global community of optimists and problem-solvers. We're always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special! The primary purpose of this position is to act as a resource and serve as an integral member of the underwriting team able to overcome obstacles in the workload and meet timelines by fulfilling basic underwriting support responsibilities. This position will handle day-to- day client servicing including managing workflow and reinforcing the ease of doing business with Markel by meeting or exceeding agents/brokers expectations and providing quality service on a consistent basis.
Job Responsibilities
Serve as point of contact for agents/brokers by gathering information on behalf of the underwriters, answering questions, resolving low complexity issues, facilitating overall serving of accounts and processing business transactions not requiring review/signoff by an underwriter.
Take necessary measures to obtain information needed to finalize inquiries/transactions and maintain a suspense and follow-up system for outstanding underwriting items.
Ensure accuracy of information inputted into all appropriate systems and verify that all necessary documentation is in the file.
Routinely communicate with team members, agents/brokers and other key business partners to research and gather necessary information to review, analyze and complete transactions.
Utilize and adhere to internal guidelines, procedures and service standards to ensure that all assigned work/transactions are processed in a timely manner (yet accurately) and meet compliance standards.
Participate in problem solving activities to define problems, identify root causes, design and test solutions, implement solutions, and utilizes continuous improvement methodologies to improve processes & procedures in an effort to work more efficiently & effectively and permanently eliminate problems.
Under Underwriter direction, attached appropriate forms and makes policy changes as requested.
Establish, support, and maintain effective relationships and/or regular contact with clients and build strong relationships with employees across the organization.
Participate in special projects and other duties as assigned to assure efficient operation of the team, customer needs are met, and business results are achieved.
Education
Bachelor's degree preferred.
Work Experience/Skill Sets
Excellent oral and written communication and organizational skills
Ability to multi-task in fast-paced environment.
Ability to work independently and within a team.
Ability to follow process and attention to details.
Willingness to work toward insurance designation (AINS)
Intermediate level of proficiency in MS Word and Excel.
US Work Authorization
US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.
Pay information:
The base salary offered for the successful candidate will be based on compensable factors such as job-relevant education, job-relevant experience, training, licensure, demonstrated competencies, geographic location, and other factors. The salary for the position is $21.78 - $29.95 per hour with a 5% bonus potential.
Who we are:
Markel Group (NYSE - MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.
We're all about people | We win together | We strive for better
We enjoy the everyday | We think further
What's in it for you:
In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work.
We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees' needs at all stages of life.
All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance.
We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.
Are you ready to play your part?
Choose ‘Apply Now' to fill out our short application, so that we can find out more about you.
Caution: Employment scams
Markel is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information. Frequently, the scammer will reach out to individuals who have posted their resume online. These "job offers" include convincing offer letters and frequently ask for confidential personal information. Therefore, for your safety, please note that:
All legitimate job postings with Markel will be posted on Markel Careers. No other URL should be trusted for job postings.
All legitimate communications with Markel recruiters will come from Markel.com email addresses.
We would also ask that you please report any job employment scams related to Markel to ***********************.
Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law.
Should you require any accommodation through the application process, please send an e-mail to the ***********************.
No agencies please.
$21.8-30 hourly Auto-Apply 36d ago
Crisis Support Technician - On Call
Dupage County Health Department 2.7
Remote support specialist job in Geneva, IL
Do you want to make a difference in the lives of others? Your skills, experience, and passion are needed on our team. We are looking for new on-call team members to join us, at our Crisis Recovery Center, to work as Crisis Services Technicians. This is an exciting opportunity to part of the expanding crisis services at the DuPage County Health Department!
Located in our new Crisis Recovery Center on the DuPage County Campus in Wheaton, Crisis Services provides 24/7 crisis mental health services to county residents experiencing psychiatric crises or needing support for mental illness symptoms. Our team delivers top-notch care with rapid response times. Click to learn more about the Crisis Recovery Center.
In this on-call position, you will be required to work at least three (3) shifts per month, having evening and weekend availability, working no more than 1000 hours per year. We offer a $2.00 per hour shift differential for our second shift and $2.50 for our overnight shift.
Responsibilities
Supports maintenance of a safe, therapeutic environment for clients seeking services through Crisis Recovery Center programs on the Substance Use Stabilization Unit, Adult Mental Health Unit, and Youth Mental Health Unit, as well as in Crisis Residential.
Facilitates client safety and quality care in Crisis Residential and Crisis Recovery Center Programs, through completion of client rounding and belongings checks
Assists with client medication observation in Crisis programming as needed
Performs tasks related to maintaining environmental standards in crisis programming
Assist in de-escalation of clients experiencing a mental health crisis through engagement with client and coordination with team members providing clinical intervention.
Completion of required documentation within established timeframes, through use of an Electronic Client Record
Participates in team meetings to assess clients' progress.
Participates in emergency response activities as assigned.
Requirements
A qualified candidate must possess a valid State of Illinois Driver's license and have a good driving record. New employees are required to attend paid on-site, HR New Hire Orientation at our Central Public Health Center in Wheaton, during our day shift generally, from 8:00 am to 4:30 pm, for one week. Must have flexibility to work on the day shift for two weeks of additional training on site at the CRC.
Must be 21 years of age. Experience preferred, but not required
While performing the duties of this job, the employee must be able to stand, walk, use hands to push and pull cleaning equipment, reach with hands and/or arms, climb ladders, crouch or stoop, and lift or move up to 10 pounds.
Salary
$17.00 Hourly
Job Type
On-Call
Service Unit
Behavioral Health Services
Department
Emergency Services
$17 hourly 10d ago
Application Support Specialist
Collabera 4.5
Remote support specialist job in Itasca, IL
Established in 1991, Collabera is one of the fastest growing end-to-end information technology services and solutions companies globally. As a half a billion dollar IT company, Collabera's client-centric business model, commitment to service excellence and Global Delivery Model enables its global 2000 and leading mid-market clients to deliver successfully in an increasingly competitive marketplace.
With over 8200 IT professionals globally, Collabera provides value-added onsite, offsite and offshore technology services and solutions to premier corporations. Over the past few years, Collabera has been awarded numerous accolades and Industry recognitions including.
• Collabera awarded Best Staffing Company to work for in 2012 by SIA. (hyperlink here)
• Collabera listed in GS 100 - recognized for excellence and maturity
• Collabera named among the Top 500 Diversity Owned Businesses
• Collabera listed in GS 100 & ranked among top 10 service providers
• Collabera was ranked:
• 32 in the Top 100 Large Businesses in the U.S
• 18 in Top 500 Diversity Owned Businesses in the U.S
• 3 in the Top 100 Diversity Owned Businesses in New Jersey
• 3 in the Top 100 Privately-held Businesses in New Jersey
• 66th on FinTech 100
• 35th among top private companies in New Jersey
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Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.
Job Description
• Accertify, a wholly owned subsidiary of American Express, is a leader in providing software, tools and strategies for preventing online fraud and mitigating enterprise-wide risks.
• Accertify is looking for an Application SupportSpecialist to join our team to assist our customers and manage their exposure to online credit card fraud.
• Accertify provides eCommerce merchants with the industry's first end-to-end platform for combating fraud.
• Our application, called Interceptas, is built on a workbench platform that integrates all the features, tools and services a merchant needs to effectively and efficiently combat online credit card fraud.
Responsibilities:
• SupportSpecialists are responsible for technical support of current clients as well as the successful deployment of the various components of Accertify's Interceptas fraud prevention platform.
• Provide technical support for clients such as troubleshooting client issues connecting to our systems.
• Monitor for system alerts. Contact clients when interruptions in their data feed are impacted.
• Develop and deploy fraud transaction screening rules and methodologies
• Configure Fraud Analyst user interface to Customer specifications
• Support existing and new clients regarding Interceptas system usage
• Develop additional tactics and other procedures to diminish Customers' risk
• Work closely with Customers to identify new features and functionality for Interceptas
• Work closely with Accertify Subject Matter Experts to evaluate and identify emerging technologies / fraud trends and adapt new approaches and features as needed
• Develop strong relationship with Customers to deliver exceptional service and ensure that expectations are exceeded
• Act as a liaison between new and existing Customers and internal departments including Support, Operations, and Development teams.
• Manage and perform project implementation tasks such implementing new processes.
• Examples include implementing a new line of business, implementing third party API services and product enhancements.
• Job may require minimal travel
• Schedule: Monday, Tuesday, Wednesday, Saturday, Sunday 2 pm - 11pm CDT. Saturday and Sunday will be work from home, the weekdays will be in the office.
Qualifications
Qualifications:
• This is a high visibility role and requires excellent communication skills as well as a dynamic and energetic approach to problem solving in order to further a best in class customer experience.
Specific qualifications include:
• Bachelor's Degree and/or 3+ years experience of application support experience required, preferably supporting software as a service (SaaS)
• Prior experience working directly with customers
• Experience troubleshooting an application
• Technical Skills around data manipulation
• Knowledge of SQL or XML is a plus
• Excellent written and verbal communication skills
• Experience with online credit card fraud prevention a plus.
Additional Information
HM is available to interview ASAP. If you are interested with the Opportunity please reach me ************
How much does a remote support specialist earn in Glendale Heights, IL?
The average remote support specialist in Glendale Heights, IL earns between $30,000 and $69,000 annually. This compares to the national average remote support specialist range of $30,000 to $61,000.
Average remote support specialist salary in Glendale Heights, IL