Remote support specialist jobs in Wauwatosa, WI - 246 jobs
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Peer Support Specialist
La Causa, Inc. 3.8
Remote support specialist job in Milwaukee, WI
La Causa Social Services is committed to empowering youth and young adults with complex mental health, developmental, and behavioral needs-as well as their families-through compassion, collaboration, and community-based support.
We are seeking a motivated and recovery-focused Certified Peer Specialist to join our Youth Coordinated Opportunities for Recovery & Empowerment (CORE) and Comprehensive Community Services (CCS) teams. In this role, you will use your own lived experience in recovery to inspire, guide, and support young people in achieving their personal goals and building a foundation for long-term wellness.
Why Join La Causa, Inc.?
Meaningful work that supports youth and families on their path to recovery
Collaboration with experienced and compassionate professionals
Opportunities for professional development and career advancement
Comprehensive benefits and paid leave-including a day off for your birthday!
Your Role:
As a Certified Peer Specialist, you will provide one-on-one support to youth and families engaged in recovery services. You will empower youth to identify their strengths, build coping skills, and access the community resources they need to thrive-all while fostering trust, self-advocacy, and independence.
What You'll Do:
Facilitate Individual Support - Engage youth in setting and achieving their recovery goals through strength-based, trauma-informed approaches.
Provide Community Connection - Link youth and families to community resources, supports, and networks that enhance recovery and independence.
Assist in Crisis Management - Support individuals in developing effective strategies to manage challenges and crises.
Promote Team Collaboration - Partner with clinicians, care coordinators, and families to support the youth's care plan and progress.
Empower Youth and Families - Encourage skill-building, problem-solving, and self-direction.
Ensure Compliance - Follow all agency, legal, and contractual requirements, including timely documentation and reporting.
Build Relationships - Maintain open communication and positive connections with youth, families, and team members.
Mandated Reporting - Carry out duties as a mandated reporter in alignment with laws and organizational policies.
Professional Development - Attend meetings, training, and supervision to continue learning and improving skills.
Be a Team Player - Collaborate with team members to ensure coordinated, high-quality services.
What We're Looking For:
Bachelor's degree in social work or a related field (Required)
Master's degree in social work or related field (Highly Preferred)
Valid Wisconsin Peer Specialist Certification, or ability to obtain certification within 12 months of hire
At least one (1) year of experience providing community-based support
Strong cultural competency and interpersonal skills
Bilingual (Spanish and English), spoken and written (Preferred)
Excellent verbal, written, and documentation skills
Strong critical thinking and organizational abilities; able to manage multiple priorities
Proficiency with Microsoft Office Suite (Word, Excel, Outlook, etc.)
Ability to work flexible hours, including evenings and weekends, as program needs dictate
Must successfully complete and pass all background checks, including an annual influenza vaccination
Transportation, valid Wisconsin driver's license, state minimum auto insurance, and must meet La Causa, Inc. driving standards
Skills & Competencies:
Strong cultural competency and interpersonal relationship skills.
Excellent written and verbal communication abilities across diverse audiences.
Critical thinking and problem-solving skills with sound judgment.
Highly organized with the ability to manage multiple priorities.
Proficient in Microsoft Office Suite.
Reliable transportation, valid Wisconsin driver's license, state minimum auto insurance, and ability to meet La Causa, Inc. driving standards.
Must successfully complete and pass all required background checks, including an annual influenza vaccination.
Flexible schedule availability, including evenings and weekends as needed
Work Environment:
Work takes place in both community and office settings (local travel required)
Flexible hours may include evenings or weekends
Regularly required to drive, stand, sit, reach, stoop, bend, and walk
Frequent talking, hearing, and seeing required, finger dexterity necessary
Infrequent lifting (such as files) may occur
Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions
About La Causa, Inc.:
La Causa, Inc., founded in 1972, is one of Wisconsin's largest bilingual, multicultural agencies. Our mission is to provide children, youth and families with quality, comprehensive services to nurture healthy family life and enhance community stability. We have several divisions that provide vital services to the community including Crisis Nursery & Respite Center, Early Education & Care Center, La Causa Charter School, Social Services: Adult Services and Youth Services, and Administration. At the heart of our mission is the dedicated staff that welcomes all into Familia La Causa and serves the children and families of Milwaukee.
You can learn more about La Causa at
*****************************
Join Our Team-Apply Today!
Be part of something bigger. Join Familia La Causa and help us empower youth and families as a Certified Peer Specialist CORE/CCS-Youth Apply now and take the next step in your career!
$33k-41k yearly est. 4d ago
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Device Support Specialist (Wisconsin)
Novocure Inc. 4.6
Remote support specialist job in Milwaukee, WI
The Device SupportSpecialist (DSS) plays an essential role in supporting commercial oncology patients using Tumor Treating Fields (TTFields). The DSS focuses on educating patients and their caregivers on TTFields according to product labeling and integrating TTFields into daily routinesin order to reach usage goals. The DSS will work to ensure optimum patient outcomes via appropriate therapy settings and continuation of care. As part of a cross-functional team, the DSS collaborates regularly with other departments to address the changing needs of patients and caregivers. The DSS may also be required to assist with clinical trial oncology patients, determined by business needs.
The DSS is a full-time, exempt, field-based position reporting to the Regional Manager, Device SupportSpecialist.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Support and honor our "Patient Forward" mission by ensuring patientsare at the center of every interaction; providing compassionate, high-quality care and service
Travel to patient homes, and occasionally to physician offices or healthcare centers, to conduct regular visits which include:
Educate patients on TTFields therapy and initiating treatment
Provide ongoing enhanced training sessions for patients and caregivers
Perform technical analysis and equipment maintenance with troubleshooting and equipment replacement as needed
Collect and analyze patient data during monthly follow-up visits and provide individualized coaching with appropriate resources as needed
To ensure accessibility and flexibility for patients, some duties may be conducted through virtual visits
Demonstrate empathy and understanding when interacting with patients and their caregivers
Follow established timelines and guidelines for patient interactions; ensuring consistency and quality of care
Provide timely support to patients, including phone, virtual, and in-person assistance, sometimes on short notice or outside normal business hours (including weekends and holidays)
Manage responsibilities and workload independently within your designated regional territory
Maintain open communication with Territory Managers and other cross-functional partners to ensure effective patient care and healthcare provider support
Participate in regular assessments and demonstrate ongoing learning and adoption of new SOP changes
Manage administrative tasks in a timely and efficient manner, including but not limited to:
Documentation in customer relationship management (CRM) system
Expense reporting
Equipment inventory management
Ongoing trainings, assessments, and other regulatory tasks
Regular travel by vehicle and air to support patient care and service needs
Adhere to guidelines for the administration, maintenance, and cleanliness of fleet vehicle
Adapt to frequently changing business needs and schedules to ensure seamless patient support
QUALIFICATIONS/KNOWLEDGE:
Minimum Requirement:
Associate's degree with 2 to 3 years' relevant professional experience
OR
Bachelor's degree with 1 to 2 years' relevant professional experience
Experience working with oncology patients, or in a clinical or patient-facing role (e.g. medical assistant, nurse, occupational therapist, etc.) is highly preferred
Experience working in a for-profit environment preferred
Strong emotional intelligence and situational awareness
Proficiency in basic computer operations including but not limited to Microsoft Office, Outlook, file management, following test and troubleshooting procedures (experience with Concur and SAP a benefit)
Must possess a valid driver's license
Ability to dedicate approximately 60% of time to travel each week, including overnight stays, for territory management
Commercial air travel required, with potential travel outside of the assigned territory
Primary residence must be within assigned territory
Primary residence must have space to securely store patient support materials in a safe, temperature-controlled environment
Assigned territory subject to change based upon business need
Attendance at company meetings, both within and outside of the assigned territory, is required
OTHER:
Ability to lift up to 50 pounds
Ability to drive long distances
ABOUT NOVOCURE:
Our vision
Patient-forward: aspiring to make a difference in cancer.
Our patient-forward mission
Together with our patients, we strive to extend survival in some of the most aggressive forms of cancer by developing and commercializing our innovative therapy.
Our patient-forward values
- innovation
- focus
- drive
- courage
- trust
- empathy
Novocure is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state, or local law. We actively seek qualified candidates who are protected veteran and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Novocure is committed to providing an interview process that is inclusive of our applicant's needs. If you are an individual with a disability and would like to request an accommodation, please email
$28k-35k yearly est. 2d ago
Certified Peer Support Specialist
Professional Services Group & Community Impact Programs 3.7
Remote support specialist job in Kenosha, WI
Professional Services Group is now hiring a part-time Peer SupportSpecialist!
Are you passionate about helping others achieve their greatest potential? Are you looking for a meaningful part-time position to make a real difference in your community? Join our team with Professional Services Group! We are a community-based social services organization dedicated to helping individuals and families through dynamic and innovative programming.
JOB SUMMARY:
The Adult CCS Service Facilitation program provides intensive case management services to adult clients who have significant mental health and/or substance use needs and diagnoses. The Certified Peer SupportSpecialist works within a multi-disciplinary team to help consumers in their recovery journey. Clients are supported through the success of their goals by a flexible array of community-based services. These services incorporate a wraparound model of service delivery to assist the person in living their best possible life, reducing the impact of their mental health and/or substance abuse disorder, and assisting the person in their journey to recovery.
As the Peer SupportSpecialist, you will serve as a role model, mentor, advocate, and motivator to individuals with a history of substance abuse to help promote long-term recovery and prevent relapse. The Peer SupportSpecialist must demonstrate an ability to share personal recovery experiences and develop authentic peer-to-peer relationships.
KEY RESPONSIBILITIES OF THE CERTIFIED PEER SUPPORTSPECIALIST:
Participate as an integral part of the person's identified recovery team.
Communicate, collaborate, and support providers of family teams.
Provide information as to the purpose of peer support and recovery models.
Provide recipients with information and insight about recovery.
Exercise judgment to intervene as an advocate in school, work, the community, and during emergency and crisis situations as appropriate.
Provide support in connecting service recipients with community organizations and support groups.
Attend team meetings as needed.
Safely transport clients as needed.
SALARY: $18.00-20.00 per hour
LOCATION: Kenosha Job Center, with some flexibility for hybrid work hours when on-site meetings are not scheduled. Local travel is required to meet with clients within the home and other community spaces, with mileage reimbursement.
SCHEDULE: Part-time 12-20 hours per week. Hours of the position will vary but are typically Monday-Friday between 9:00am and 6:00pm. Some evening hours may be required depending on consumer availability.
WHY WORK WITH PSG/CIP?
Be part of a passionate team dedicated to making a difference in the community!
Flexible hours and great work-life balance.
Work culture that values not only the well-being of the clients we serve but also our staff
Benefits offered to part-time employees include: 401(k) and profit sharing; pet insurance; and Employee Assistance Program (EAP)
One of our health insurance plans is now offered with no monthly premium!
REQUIREMENTS:
Must have reliable transportation on a daily basis, a valid driver's license, and automobile insurance.
Must be certified or in the process of being certified through the State of Wisconsin as a Peer SupportSpecialist
At minimum, must have a high school diploma / GED / equivalent.
Equal Employment Opportunity/M/F/disability/protected veteran status
$18-20 hourly 5d ago
Desktop Support Engineer
Sentinel 3.8
Remote support specialist job in Milwaukee, WI
Responsibilities
Sentinel is seeking a Desktop Support Engineer to join our team and provide on-site technical assistance to our customer. The ideal candidate will have experience troubleshooting and repairing desktops and laptops, performing software re-imaging, and ensuring systems are fully functional and secure. We are looking for someone who delivers exceptional customer service, works collaboratively within a team, and maintains a professional presence at client location. This is a full-time, on-site position based at our client sites in Milwaukee, WI.
Qualifications
1-3 years of experience in similar role
A+ Certification preferred
Experience troubleshooting and repairing desktop and laptop hardware
Experience with re-imaging software a must, SCCM experience preferred
Excellent communication skills
Ability to lift 50 pounds and to stand for a long period of time
The candidate must have a car, as this position requires travel between location and the transportation of equipment
A valid driver's license and proof of vehicle insurance will be required
Legally authorized to work in the US without sponsorship
Must demonstrate a “can-do” attitude
We focus on candidates that display our “ACE” factor - Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.
What you get:
We offer an energetic work environment with many corporate culture amenities, competitive salary, and rich benefit plan including: Medical, Dental, Vision, 401K, 529, Life Insurance, Income Protection Short and Long-Term Disability, Medical and Child/Elder Care, Flexible Spending Account Plans, Family Planning Benefits, Financial Education, Identity Theft Protection and Assistance, Legal Services, Employee Assistance Program, Two weeks' vacation, additional paid time-off for Personal and Sick, certification and hands-on training, and employee discount for product services and entertainment.
Overview
MOTIVATED…..make IT happen!
Sentinel Technologies, Inc. has been rated a top workplace every year since 2012!
About Us:
Sentinel delivers solutions that can efficiently address a range of IT needs - from security, to communications, to systems & networks, to software applications, to cloud and managed services; all of which include our staffing solutions for our clients. Since 1982, Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US. We have aligned with many of today's global technology leaders including Cisco, Dell, VMware and Microsoft. Sentinel services customers both nationally and internationally with primary support operating centers in Downers Grove (HQ), Chicago, and Springfield, IL; Phoenix, AZ.; Lansing, and Grand Rapids, MI; Milwaukee, WI; and Denver, CO.
If you are MOTIVATED… you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity, an entrepreneurial spirit, fosters growth through certification and hands-on training, and values a team-oriented culture with rewards based on impact!
If you share our passion about what technology can do and want to be part of a top workplace environment - we'd like to have you join our team. Learn more at *************************
As part of Sentinel's employment process, candidates will be required to complete a background check. Only those who meet the minimum requirements will be contacted. No phone calls please.
Sentinel is proud to be an equal opportunity employer including disability and veterans. In accordance with Title VII and state regulations, all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, marital status, pregnancy, genetics, disability, military, veteran status or any other basis protected by law.
If you are an individual with a disability and need assistance in applying for a position, please contact ************************.
The “Know Your Rights” Poster is available here
********************************************************************************************
Sentinel EEO Policy Statement is available here.
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JFNDNP
$29k-40k yearly est. Auto-Apply 5d ago
Regional Desktop Support Engineer
ECI 4.7
Remote support specialist job in Milwaukee, WI
ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI.
At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by our commitment to empowering our employees around the world.
The Opportunity:
ECI is seeking a dynamic and customer-focused Regional Desktop Support Engineer to join our team onsite daily in Milwaukee, WI. This onsite role is responsible for delivering exceptional technical support both at client locations and remotely from the ECI office. The ideal candidate will resolve desktop-level incidents, troubleshoot technical issues, and ensure a seamless and positive client experience.
As a key member of the Field Services team, you will engage daily with high-profile clients, requiring excellent communication skills, technical expertise, and a high degree of professionalism. Support will be delivered through phone, remote access tools, and onsite visits, with a strong focus on upholding technical excellence and ensuring client satisfaction.
This role is onsite in Milwaukee, WI.
What you will do:
Deliver technical support through phone, remote tools, and onsite visits, ensuring timely issue resolution and clear communication.
Troubleshoot and resolve Level 1 and 2 support issues, including but not limited to: Azure AVD / Windows 365, Azure Cloud, Networking fundamentals, Citrix, DNS, Microsoft 365 (AIP, Conditional Access, Intune, Exchange Online, SharePoint Online), Windows Server (Roles & Features), Proofpoint Essentials, PowerShell, mac OS and Mobile devices
Troubleshoot and resolve Level 1 to 3 support issues for: Microsoft Azure Active Directory & Windows 10 & 11
Participate in a structured training program to enhance technical proficiency across all supported technologies with opportunities to pursue certifications such as: Microsoft Azure Fundamentals, Microsoft 365 Fundamentals, Microsoft 365 Endpoint Administrator Associate, CompTIA, Cisco
Manage service tickets with accuracy and efficiency, ensuring thorough documentation and user communication.
Build and maintain strong client relationships, set realistic expectations, and deliver solutions that enhance system performance.
Coordinate with third-party vendors for warranty services and escalate complex issues as needed.
Adhere to ECI's standards and industry's best practices for troubleshooting and client service.
Identify and recommend process improvements to enhance service delivery and reduce recurring issues.
Who you are:
Bachelor's degree in information technology or equivalent technical experience and certifications.
Knowledge of MFA, MDM, VPN, Tier 1 Desktop support and Windows 10/11.
Strong customer service orientation with excellent communication and documentation skills.
Proven ability to work effectively in a collaborative, team-based environment.
Experience supporting technologies in financial services is a plus.
Strong analytical and problem-solving skills.
Self-motivated, detail-oriented, and capable of managing multiple priorities in a fast-paced environment.
Ability to perform under pressure and manage time effectively.
Ability to work effectively in a manufacturing environment, including exposure to dust, debris, and elevated noise levels
Ability to consistently wear required PPE: hearing protection, eye protection, and steel-toed footwear
Ability to learn and apply safety and operational procedures through provided training
Ability to perform daily facility compliance checks, such as ensuring doors are locked and sensitive paperwork is properly secured
ECI's culture is all about connection - connection with our clients, our technology and most importantly with each other. In addition to working with an amazing team around the world, ECI also offers a competitive compensation package and the range for this role is a maximum of $65,000 annually with flexible PTO, health benefit eligibility the first of the month, life insurance, pet insurance, 401K and so much more! If you believe you'd be a great fit and are ready for your best job ever, we'd like to hear from you!!
Love Your Job, Share Your Technology Passion, Create Your Future Here!
*ECI*
#LI-Onsite
$65k yearly 30d ago
Precision Technical Support Specialist - Construction
CNH Industrial 4.7
Remote support specialist job in Racine, WI
Job Location: New Holland - Pennsylvania - United States, Racine - Wisconsin - United States, Scottsdale - Arizona - United States, Wichita - Kansas - United States Job Family for Posting: Technical Training Apply now * Apply Now * Start applying with LinkedIn
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About Us
Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world.
From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people - and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, you're in the right place.
Grow a Career. Build a Future!
Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can't happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers.
Job Purpose
The Precision Technical SupportSpecialist for Construction Equipment is a team member within the Technical Support-Construction team. Team members have three primary roles:
* Provide expert technical advice to dealership service department personnel and Field Service team members,
* Provide input to improve reliability and serviceability of CNH Construction products, and
* Provide input to improve service information and technical training content based on experience with troubleshooting the product(s).
Key Responsibilities
Job duties include:
* Answering technical questions from CNH dealers or from CNH Field Service team members using personal knowledge, experience, and available reference sources, including Engineering.
* Structuring answers consistent with CNH objectives while being attentive to the cost and time of repairs to CNH, the dealership, and the customer.
* Striving to maximize customer uptime by providing the complete, correct response on first interaction.
* Documenting all technical questions and data into a contact management system for future reference by other Technical SupportSpecialists, Quality, and Engineering.
* Creating additional technical troubleshooting information in conjunction with Engineering and Technical Information.
* Maintaining relationships with Engineering, Quality, Technical Training, and Technical Support employees to provide regular feedback of current or emerging issues customers are experiencing with CNH construction equipment.
* Becoming a "product expert" on CNH-CE Precision, Digital, & Machine Control products.
Experience Required
* Associate's Degree and a minimum of one year of heavy equipment troubleshooting experience OR a High School Diploma with a minimum of three years of heavy equipment troubleshooting experience
* Technical experience relating to diagnostics of mobile mechanical, electrical (12 or 24 volt DC), Electric Propulsion, transmission, hydraulic, hydrostatic, engine, and/or exhaust aftertreatment systems.
* Experience working with Construction precision/machine control solutions
* Desire to support dealership and customer operations.
* Excellent written and oral communication skills.
* Excellent time management skills.
Preferred Qualifications
The preferred candidate will have:
* Experience with remotesupport.
* Experience with dealership service department activities.
* A working knowledge of construction products and applications.
* 3+ years direct experience installing or supporting Construction Machine Control solutions or brands: Leica, TopCon, Hemisphere, Trimble, or others.
Pay Transparency
The annual salary for this role is USD $72,750.00 - $111,550.00 plus any applicable bonus (Actual salaries will vary and will be based on various factors, such as skill, experience and qualification for the role.)
What We Offer
We offer dynamic career opportunities across an international landscape. As an equal opportunity employer, we are committed to delivering value for all our employees and fostering a culture of respect.
At CNH, we understand that the best solutions come from the diverse experiences and skills of our people. Here, you will be empowered to grow your career, to follow your passion, and help build a better future. To support our employees, we offer regional comprehensive benefits, including:
* Flexible work arrangements
* Savings & Retirement benefits
* Tuition reimbursement
* Parental leave
* Adoption assistance
* Fertility & Family building support
* Employee Assistance Programs
* Charitable contribution matching and Volunteer Time Off
Click here to learn more about our benefits offerings! (US only)
US applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Applicants can learn more about their rights by viewing the federal "Know Your Rights" poster here. CNH Industrial participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. You can view additional information here.
Canada applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, nationality, place of origin, disability, marital status, family status, age, or any other ground prohibited by applicable provincial human rights legislation.
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$72.8k-111.6k yearly 32d ago
Senior Industrial Technical Support Specialist
Dr Power LLP 4.2
Remote support specialist job in Waukesha, WI
We are Generac, a leading energy technology company committed to powering a smarter world.
Over the 60 plus years of Generac's history, we've been dedicated to energy innovation. From creating the home standby generator market category, to our current evolution into an energy technology solutions company, we continue to push new boundaries.
The Senior Industrial Technical SupportSpecialist is responsible for providing advanced technical support to our authorized dealer network including fielding and resolving technical service issues, providing troubleshooting support, and authorizing warranty repairs autonomously with minimal guidance from leadership.
This role develops and maintains technical troubleshooting procedures, creates technical content for new product introductions, serves as a mentor to the rest of the technical support department, and manages highly escalated or technical cases involving key accounts.
Major Responsibilities:
Answers inbound calls and responds to emails from Dealer Technicians including Master Technicians and answers standard to highly complex questions over the phone.
Provides accurate, timely, and descriptive notes during calls.
Solves routine to non-routine issues.
Instructs new dealer personnel on how to navigate Generac's warranty systems and submit claims electronically.
Troubleshoots with the dealer technician to resolve highly complex issues with the product in the field.
Assists with on-site troubleshooting, diagnosis, and repairs as required.
Gathers and prepares documentation regarding product failures for further analysis by quality and engineering teams.
Other Duties assigned and the following:
Mentors less experienced Industrial Technical SupportSpecialists.
Monitors and answers emails from the Industrial Service inbox including special equipment requests.
Overtime may be required depending on market conditions.
Minimum Job Requirements:
Associate's degree in automotive or diesel technology or equivalent experience in related technical field
7 years related technical experience in automotive repair, diesel engines, gaseous engines, or generators
Knowledge / Skills / Abilities:
Solid understanding of basic mechanical and electrical (AC/DC) fundamental theory.
Be able to read and follow wiring diagrams and schematics.
Excellent Customer Service skills.
Ability to communicate verbally and in writing in a professional manner.
Solid understanding and knowledge of engine diagnostics and troubleshooting of gensets.
Ability to remain calm in high stress situations.
Solid knowledge of Microsoft office suite.
Developing leadership competencies.
An ability to effectively communicate technical concepts, while taking into consideration the varying degrees of customers' technical experience.
Advanced Problem-solving skills.
Basic knowledge of control system programming.
Preferred Job Requirements:
Generac Master Certification or equivalent
Bachelor's Degree in technical field
Bilingual Spanish
3 years of AC or DC Electrical experience
Experience working with SAP, GenService, Salesforce and windchill
Great Reasons to work for Generac:
Competitive Benefits: Health, Dental, Vision, 401k and many more
Free onsite gym open Monday through Saturday for Generac employees
We offer product loan (for up to 4 days) and discount programs
Pride! When a storm strikes, Generac employees always rise to the occasion. Each time a storm hits, many employees volunteer their time with the customer support team or on the production line, while others go right into storm-affected areas to repair generators
Make a positive impact. Generac has always been community-minded and dedicated to giving back. The company proudly offers a Volunteer Time Off program, inviting team members to participate in charitable volunteer opportunities on company time.
We believe in having fun. From minor celebrations to major events, our employees balance their work by building a strong culture of teamwork and collaboration through a variety of occasions, including our Fun Days.
We're an inclusive company that celebrates differences and keeps equity and respect at the forefront.
Physical Demands: While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 - 50 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus. Occasional travel.
“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.”
$62k-98k yearly est. Auto-Apply 60d+ ago
Dynamic PC Support Techician
Worldwide Techservices Open 4.4
Remote support specialist job in Milwaukee, WI
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
Provide customer support for designated equipment
Answer client questions in a professional manner
Accept and deliver all service calls assigned within the established service level agreement for each client
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Complete all administrative tasks associated with each call as documented in established policies and guidelines
Complete real-time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Report all activity in an accurate and timely manner
Understand all Safety policies and guidelines and work within the guidelines of policies daily
Additional requirements may exist if offer of employment is extended
Other duties may be assigned to meet business needs
Qualifications
Education and Experience:
Typically requires technical school certification or equivalent and 0-2 years of relevant experience
Previous customer service experience is a plus
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware
Valid Driver's License and reliable transportation with valid registration and adequate insurance
Skills:
Ability to communicate regarding technical issues with clients
Ability to drive to client locations
Ability to drive long distances, and occasional overnight assignments within other geographies
Ability to lift and or move various computer equipment up to 50 lbs
Must own a basic repair tool kit
$35k-50k yearly est. 60d+ ago
Crating Specialist / Production Support
Star Automation 3.5
Remote support specialist job in Menomonee Falls, WI
Job Description
Under the direction of Production Manager, builds custom crates, packs, uncrates and prepares customer orders for shipping, receives material and equipment, and loads and unloads trucks according to established procedures and shipping regulations, meeting customer delivery requirements. Performs light maintenance and assists production as needed.
**Essential Duties and Responsibilities **
This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to
Prepare product for shipping to customers.
Ensure customer order and product matches; box, crate, shrink-wrap as necessary.
Custom makes crates to conform to each machine.
Load trucks with outgoing products and unload trucks with incoming materials with use of fork truck & pallet jack.
Inspect materials and ensure bills of lading are correct.
Verify the quantity and quality of material received.
Place incoming materials into storage.
Pull materials from storage and deliver to production as needed.
Operate a bander to band boxes to be shipped.
Affix completed address label and any other special labels required for the handling of material and specified by the carrier.
Complete and maintain all required paperwork.
Maintain departmental housekeeping standards.
Process recycled products.
Uncrate overseas crates.
The use of crating tools such as nail guns, rip saw, pneumatic tools and all other tools associated with skid building.
Performs routine maintenance on Star Automation's property and related structures.
Occasionally performs light snow removal.
Occasionally performs building maintenance inside and outside building.
Maintains equipment and tools used in performance of duties.
Performs other duties and responsibilities as requested or required.
Completes special projects and other duties as assigned.
**Qualifications **
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
**Education and/or Experience **
Requires education generally equivalent to a high school diploma. Experience with hand / power tools is preferred.
**Language Skills **
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to other employees of the organization.
**Mathematical Skills **
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Other Qualifications
Requires the ability to operate a variety of standard office machines, to include a computer, telephone, fax, copier, etc.
**Reasoning Ability **
Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
**Physical Demands **
While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or touch objects, tools, or controls; reach above shoulders; and talk or hear. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl; and use foot/feet to operate machine. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly exposed to fumes or airborne particles and toxic or caustic chemicals. The employee occasionally works near moving mechanical parts and in high, precarious places and is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually loud.
You should be proficient in:
Driver's License
Tape Measure Reading
High School / GED
Shop Math Skills
Machines & technologies you'll use:
Power Tools
Forklifts
$72k-122k yearly est. 6d ago
Financial Support Level II
OLSA Resources
Remote support specialist job in Park City, IL
Education/Experience Requirements 1. BS or BA in Finance, Accounting, or MIS 2. 5-7 years progressive experience in financial system support 3. Prefer Hyperion Administrative Services experience in design, development and support, plus SAP experience. The candidate should possess: • Demonstrated problem solving / analytical skills • Excellent communication / interpersonal skills • Maintain customer (Finance community and IT) focus while performing all responsibilities. • Develop accurate and consistent financial data for Global Pharmaceutical R&D by assisting in the assessment, data migration, testing, and deployment of all financial interfaces, SAP modules. • Act as a liaison between IT community and financial system users. • Ensure adequate financial and systems controls are in place consistent with company policies and procedures as well as generally accepted accounting principles: o Ensure integrity of data: Examples include execution of mapping verification of Fixed Assets. Edit desktop accounting procedures / reference manuals. o Document business processes in need of reengineering and provide systematic solutions to assist the reengineering effort. • Support successful execution of ERP implementation by assisting in the GPRD ERP Organizational Change Management initiative. Examples include edit desktop accounting procedures / reference materials, develop GPRD specific process user reference and training materials, support user community through training, and report development, create and maintain planning and reporting templates as requested by the Finance community, ensure proper documentation of all systems and financial business processes within the scope of the project.
QualificationsEnter qualifications here
Additional Information
$61k-118k yearly est. 60d+ ago
Application Specialist
SMC Corporation 4.6
Remote support specialist job in Milwaukee, WI
PURPOSE As an Automation Application Specialist, your primary responsibility is to provide technical expertise, support, and guidance to clients in implementing industrial automation solutions. You will serve as a subject matter expert, assisting clients in optimizing their manufacturing processes, improving efficiency, and leveraging automation technologies effectively.
ESSENTIAL DUTIES
Participate in monthly conference call and provide application success stories, share and distribute details to branch team
Focus on identifying and closing major revenue producing projects
Be involved with key accounts and their projects directly. This includes being acquainted with the various buying influences at these accounts and the technical requirements for the introduction of specific SMC product.
Identify all specifications and regulatory needs at the customer level; and be able to relay their needs accurately and completely to the appropriate SMC Engineer or Product Specialist.
Provide continuous training to sales employees, customers and distributors on products and applications. This may include assisting the SMC training group with local presentations of training courses, with regular cadence
Deliver training sessions and workshops to clients' engineering and operations teams on the use and maintenance of automation systems.
Document and monitor sales activity in SMC's SalesConnect system, including meetings and opportunities as invited user or team member to the respective CRM entry
Assist sales employees in detailed technical presentations to all levels of customers, lunch & learns, tent shows, mini panel expos, etc….
Successfully complete other duties as prescribed by sales management as necessary
Collaborate with clients to understand their unique manufacturing processes, challenges, and automation objectives.
Work closely with clients and internal engineering teams to design, configure, and customize automation solutions.
Stay abreast of competitive outlook, assisting with gap analysis, industry trends, emerging technologies, and best practices in industrial automation.
Identify opportunities for process improvements and innovation within client operations, recommending new automation solutions or enhancements.
Collaborate with product development teams to provide feedback and insights for future product enhancements or new product development
Provide guidance and best practices for operating, monitoring, and troubleshooting industrial automation equipment and software.
Provide technical support to clients during the implementation phase, addressing system configuration, integration, and performance issues.
PHYSICAL DEMANDS/WORK ENVIRONMENT
Fast paced environment (includes both office and field work)
Travel with some extended stay away from home
Physically capable of lifting SMC products and displays up to 50 lbs.
MINIMUM REQUIREMENTS
Bachelor's Degree, or equivalent work experience
Advanced industrial automation product and application experience with SMC or equivalent industry
Experience with or knowledge of competitive product and applications
Demonstrated ability to correctly apply and implement our newest "high tech" products.
Extensive SMC Application knowledge or equivalent industry
Extensive experience with various manufacturing products and processes, including (but not limited to) the following: packaging, electronics, food, chemical, automotive and medical.
Fluid Power Pneumatic Specialist Certification preferred
Proficient in CRM and the use of computers and ability to learn new programs and tools as required
Clean driving record
For internal use only:eng001
$73k-100k yearly est. 60d+ ago
IT Helpdesk Technician - Level 1
Horizon Retail Construction 3.6
Remote support specialist job in Sturtevant, WI
Job Description
Horizon Retail Construction, an established national general contractor, has an immediate opening for an
IT HELPDESK TECHNICIAN - L1
at our Corporate Headquarters in Sturtevant, Wisconsin.
Summary of Responsibilities:
Responsible for maintaining help desk tickets
Set-up and deploy equipment to new office and field employees
Provides support and triage incoming phone, voicemail, tickets, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies
Installing upgrades, repairs, movement and replacement of desktops, laptops, and peripherals
Identify hardware and software technical issues and malfunctions.
Provide training to end users as well as create and maintain training manuals
Perform physical inventory, minor hardware repair, equipment delivery, and testing
Assist with IT projects and business initiatives
Interview users to collect information about problems and lead user through diagnostic procedures to determine source of errors
Handle problem recognition, research, isolation, resolution, and follow-up for user problems, referring more complex problems to Systems Engineer
Basic server access to create/modify/terminate user accounts, phone management, etc.
Summary of Qualifications:
Bachelors or Associates Degree in Information Technology or a related field is OR Actively Pursuing Degree in Information Technology
Experience with Windows and Office products (Outlook, Excel, Word, PowerPoint)
Experience with Microsoft 365 products (SharePoint, Teams, Teams Voice, OneDrive)
Ability to work in a team environment to meet critical deadlines
Experience with Apple devices such as iPhones and iPads
Previous customer service experience
Summary of Preferred Skills:
Experience with Ticket and Asset Management software (e.g., Lansweeper)
Someone who has good written, oral, listening skills and customer service
Power Automate Experience
In addition to a casual atmosphere and a great company culture, Horizon offers a competitive benefit package including health, dental, vision, life, critical illness, and accident insurance, as well as a flex spending account and a 401(k) with company match.
Job Posted by ApplicantPro
$49k-62k yearly est. 3d ago
Technical Support Engineer
Gehc
Remote support specialist job in Waukesha, WI
SummaryThe Technical Support Engineer II (TSE II) drives customer satisfaction through Service Excellence by providing advanced technical support and counsel to remote and onsite Engineers, Clinical Applications Technicians (CATs), TSE I's, and Customers experiencing system performance issues. As the senior technical resource for service-related escalations for GEHC Software and customer hardware, this role leads incident management and customer escalations, delivers expert troubleshooting, and champions quality, productivity, and knowledge-management initiatives.Job Description
Key Responsibilities
Advanced Technical Support & Incident Management
Provide remote advanced technical support for GEHC Software and customer hardware, including coaching customers and field teams on contributing factors (e.g., AV, network, Citrix, Microsoft).
Lead customer escalation meetings; define logical engagement plans and drive timely resolution using appropriate escalation processes.
Apply expert diagnostic methods and remote tools to reduce case resolution cycle time and improve remote TTR (time to repair).
Escalations, Quality & Productivity
Serve as the senior technical resource for service-related escalations; coordinate corrective action plans with customer and team leadership.
Champion productivity programs and act as a change agent in product serviceability, reliability, quality trend analysis, and new product introduction support.
Identify, lead, and implement process and troubleshooting improvements; manage/support business process enhancements that increase competitiveness and growth.
Knowledge Management & Tools
Develop, approve, and publish Knowledge Base (KM) content to expand the technical solutions available to Field Engineers and TSEs.
Contribute ideas and participate in workouts and small projects to improve productivity tools and service readiness.
Maintain up-to-date knowledge of GEHC Software products, service expertise, and diagnostic tools to sustain “expert” advisory status.
Cross-Functional Collaboration & New Product Support
Partner with Modality/Service Engineering, Product Engineering, and onsite engineers to drive product quality, serviceability, and formal escalation resolution.
Provide valuable input to new product development and service readiness, including service diagnostic tools, feature enhancements, and product quality.
Training & Mentorship
Coach and train TSE I's, onsite engineers, and peers to ensure technical and customer skills meet business needs; frequently serve as SME for GEHC Software training.
Lead or co-lead project teams in serviceability/reliability improvements, quality trend analysis, productivity program execution, and new product introduction support.
Documentation & Workflow
Provide timely, complete documentation that meets all process and quality requirements (e.g., CRM case notes, troubleshooting records).
Maintain case workflow and manage backlogs to provide customer-centric support and expedited resolution times.
Customer-Centric Support
Provide 24x7x365 support in a fast-paced environment to ensure customer satisfaction and timely resolution of issues.
Willingness to:
Submit to a background investigation, including verification of past employment, criminal history, and educational background.
Take a drug test.
Be legally authorized to work in the United States without restriction.
Work overtime, on-call, weekends, and holidays as required.
Complete vendor credentialing as required.
Qualifications
Minimum: 5 year as TSE I or
TSE I requires a minimum of 5 years engineering experience as FE II and/or FE III, or equivalent external experience.
Proven expertise in repair and maintenance of GEHC Software and customer hardware.
Demonstrated capability in incident management, customer escalation leadership, and logical engagement planning.
Technical Skills
Advanced proficiency with remote diagnostic and troubleshooting tools (e.g., Common Service Desktop, CRM, and other remotesupport platforms).
Strong working knowledge of:
Networking concepts and protocols
AWS
Citrix, Microsoft ecosystems
Linux/OS, VM/virtualization, Kubernetes, Cloud, Alerting/Monitoring
HL7 and legacy product integrations (as applicable)
Core Competencies
Expert troubleshooting and analytical skills; able to resolve complex, ambiguous technical issues.
Strong, friendly, and competent communication and facilitation skills with customers and cross-functional teams.
Leadership in change management, quality improvement, and productivity initiatives.
Customer-obsessed mindset with a track record of reducing cycle times and improving TTR.
Strong ability to manage both scheduled and ad-hoc competing priorities
Strong ability to pivot and manage multiple concurrent situations
Proven ability to self-direct and maintain high productivity while adhering to group standards
Work Conditions
Remotesupport position from employee's home office with an adequate work environment for professional customer interactions.
Participation in on-call rotations to facilitate 24x7x365 customer support.
Fast paced professional environment as part of customer focused critical care support center.
Optional
Education: Bachelor's degree in IT engineering or related field preferred.
Certifications: Networking, cloud, or vendor-specific certifications.
#LI-PA1
#LI-Remote
We will not sponsor individuals for employment visas, now or in the future, for this job opening. For U.S. based positions only, the pay range for this position is $108,000.00-$162,000.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.Additional Information
GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.
Relocation Assistance Provided: No
$108k-162k yearly Auto-Apply 3d ago
Application Specialist
Abbott Laboratories Employees Credit Union
Remote support specialist job in Gurnee, IL
SUMMARY: The Application Specialist is responsible for the application administration, optimization, and evolution of ALEC's intranet, knowledge base, and Microsoft 365 (M365) workplace platforms. Reporting to the Business Intelligence Manager, this role focuses on system configuration, integration, governance, automation, and enablement, not content ownership, while supporting enterprise efficiency initiatives.
This position serves as the intranet, knowledgebase, and M365 applications subject matter expert (SME) and acts as a bridge between Business Intelligence, Technology, Information Security, Risk and frontline business teams, translating operational needs into scalable platform solutions.
ESSENTIAL FUNCTIONS:
Administers and optimizes ALEC's intranet and knowledge base platforms and document libraries
Configures Intranet site architecture, permissions, metadata, alerts, review process flows, templates, and search functionality
Serves as Microsoft 365 SME for business applications (SharePoint, Teams, Power Platforms)
Identifies and implements key automation, integration, and efficiency opportunities
Partners with Business Intelligence staff and frontline teams to translate business needs into system solutions
Assists with creating business/ system requirements, use cases, process flows, procedures and training materials
Monitors/ audits usage analytics and recommend continuous improvements
Provides system support, training, and guidance to end users.
Acts as a liaison between the credit union and the application companies to address relationship issues
SECONDARY FUNCTIONS:
Other duties may be assigned.
QUALIFICATIONS:
Education Required: High School Diploma or equivalent (GED)
Education Preferred: Bachelors Degree in Business Administration or Information Technology, Microsoft 365 certification, Teams Administrator Associate (MS-700)
Experience: Three (3) years working with application systems administration, preferably Microsoft 365
The base pay for this position is $63,443.33 to $105,738.89 per year. In specific locations, the pay range may vary from the range posted. Click here to learn more about ALEC and our benefits.
$63.4k-105.7k yearly Auto-Apply 5d ago
Clinical Services Support Specialist
Community Care 4.0
Remote support specialist job in Milwaukee, WI
Clinical Services SupportSpecialist, Full-Time, Day Shift Community Care is hiring a Clinical Services SupportSpecialist to be a part of our dedicated team providing care and service. The Clinical Services SupportSpecialist position is a full-time opportunity with weekday hours offering work-life balance, and is perfect for someone who enjoys team collaboration and being part of a mission driven organization. The position is based at our Milwaukee location - 3220 W. Vliet St, Milwaukee, WI 53208.
Clinical Services SupportSpecialist Responsibilities:
Coordinates and leads assigned quality and/or performance improvement initiatives for the Family CarePartnership program.
Develops and coordinates programs for specific member populations based on the organization'sstrategic goals and initiatives.
Facilitates the development and implementation of standards of care and monitors and assurescompliance; collaborates with site and clinical leadership to identify and address practice issues, staffknowledge and skill deficiencies, opportunities for coaching, and standardization of practice.
Acts as a role model and resource for Partnership program team members in the areas of organizationalchange, critical thinking, care planning, and evidence based practice adoption and professional practice.
Provides clinical consultation and guidance for staff regarding care management of members; Regularlymeets face to face with clinical staff to advise of clinical practice changes and to assist with clinicalproblem solving.
Assists with care management and clinical orientation, competency validation, and onboarding of RNstaff.
Clinical Services SupportSpecialist Job Requirements:
Education: Bachelors Degree in Nursing required; Masters in Nursing preferred
Candidates with an associate's degree in nursing along with RN Case Manager certification and currentenrollment in a BSN program are eligible for consideration.
Licensure: Current Wisconsin Registered Nurse license; CPR & AED
Experience: A minimum of 5 years of general nursing experience required Community Care experience preferred
Clinical Services SupportSpecialist Job Schedule:
8:00AM - 4:30PM, 40 hours per week
Monday - Friday
About Community Care
Community Care is a local nonprofit with more than 40 years of experience helping older adults and adults with disabilities live as independently as possible within the community. We coordinate and deliver a full range of supportive services that help more than 13,000 Wisconsin residents live safely, confidently, and with dignity. We are Wisconsin-based with local offices supporting each of the 15 counties we serve. Our dedicated team works with members to develop care plans to meet their health and social needs Together with our community partners, we're committed to providing compassionate, personalized care that empowers members to live a healthy and independent lifestyle.
Compensation and Benefits:
Our employees make a real difference in people's lives every day, that is why we are proud to offer a compensation package that includes:
Generous, paid time off
Competitive pay and benefits (health, dental, vision, etc.)
Flexible benefits plan
Employee referral program
Coworkers care program
Retirement plan with employer contribution
Employee Assistance Program
Community Care is an Equal Opportunity Employer
$23k-29k yearly est. 9d ago
Network Administrator
Waukegan Public School District 60 4.1
Remote support specialist job in Waukegan, IL
Technology/Computer Technician Additional Information: Show/Hide Who We Are: Waukegan Community Unit School District No. 60 serves nearly 17,000 students in preschool through grade 12 and is located 40 miles from Chicago, Illinois, and 55 miles from Milwaukee, Wisconsin, on the shores of Lake Michigan. The District has one early learning center, 15 elementary schools, five middle schools, and a high school program divided between two 9th - 12th grade campuses. The District encompasses portions of Waukegan, Beach Park, and Park City.
Why We Do This Work:
The Waukegan Community Unit School District No. 60 has set an ambitious agenda for change, guided by the belief that all children, regardless of circumstances, can achieve at high levels and academic gaps can and will be eliminated with the support of teachers who deliver engaging, relevant, and academically rigorous instruction that excites students and instills a love of learning in them.
What We Need:
Collaborates across various departments, including Information Technology, as well as Academic Supports and Programs, Operations, Parents and Students, Safety, and Community. To offer technical assistance across the district as needed for network administration. The Network Administrator - Technical Assistant is directly responsible to the Manager of Network Services for the Information Technology Services Department and indirectly to the Associate Superintendent for Information Technology Services
Essential Functions:
* Perform daily network programming, configuration, installations, monitoring, testing, and troubleshooting for all network infrastructure equipment and software, ensuring reliable day-to-day operation for wide and local area networks, including, but not limited to DHCP, DNS, VLANs, SNMP, CLI, STP, OSPF, scripting, static routing, wireless, and firewall
* Perform and coordinate network repairs, including fiber/ethernet cable installation, cable management, and Ethernet port repairs to provide reliable, ongoing access to technology resources;
* Perform monthly routine firmware and maintenance upgrades on all network equipment: firewalls, switches, routers, network servers, uninterrupted power supplies (UPS), and wireless access points
* Configure and troubleshoot the district's firewalls, remote access protocols, NAT translations, URL internet filtering, ISP routing, security policies, VPN access, decryption processes, and load-balancing solutions. This involves ensuring compliance with the Children's Internet Protection Act (CIPA) and continuously enhancing the district's cybersecurity posture to mitigate vulnerabilities effectively.
* Primary network resource for the annual network audit, working with auditors on all aspects of the audit; internal (Active Directory), external (Public IP, Web, VPN), applications (Infinite Campus, Clever), wireless network, social engineering (email phishing, passwords), network segmentation, database security (Oracle, DB MSSQL), device configurations (servers, switches, firewall), network architecture, VoIP security, cloud security (MS365, GDrive), and modem requirements. Collaborating with other district personnel to verify that remediation measures have been implemented to mitigate network risks. Additionally, provide specified IP ranges and/or VLANs to be targeted for penetration testing in accordance with each of the audit parameters.
* Collaborating with district's divisions, as a resource assisting with cybersecurity updates, goverend by vendors and/or staff for all network-connected devices (security cameras, solar panels, door systems, student access systems, HVAC, call managers, Halo, etc) to ensure, at minimum, annual updates of firmware are completed, and proper system credentials are in place before deployment of new systems, thereby mitigating risks associated to the network.
* Communicate with other district leaders and/or ITS members to ensure that device operating systems are at security compliance levels according to the manufacturer's date.
* Conduct a quarterly vulnerability penetration test to identify weaknesses within the network.
* Evaluate and resolve network connectivity issues through effective troubleshooting. Collaborate with internal and external stakeholders, vendors, and partners to ensure prompt resolution of problems, including on-site support as needed.
* Research and recommend best practices, new technologies, and tools to enhance the district's network and security infrastructure, following NIST and CISA standards.
* Perform ongoing design, implementation, and monitoring of all district WAN, LAN, wired and wireless networks, network security measures, and violations, proactively resolving problems and capacity planning;
* Performs proof of concept and builds test beds for new deployments to analyze potential network impact.
* Proactively monitor network performance and integrity, taking corrective actions on issues with network, internet, wireless connectivity, UPS, VoIP, and other support network services.
* Maintain an inventory of all network equipment and applicable software
* Prepare, assist, and/or update network documentation including diagrams, topologies, IP subnets, security procedures, service level agreements (SLA), and standard operating procedures (SOP).
* Document and escalate when necessary all network-related issues.
* Work closely with ITS executives, leaders, staff, and stakeholders in other departments to identify, recommend, develop, implement, and support cost-effective technology solutions for all of the organization.
* Assist in the assignment and completion of all network-related Help Desk requests;
* Perform all job-related duties in the safest possible manner.
* Support computer assistants and regional technicians with student and staff devices for network connectivity.
* Perform other job-related duties as assigned by the Manager of Network Services and/or the Executive Director of Information Technology Services.
Qualifications:
* Network Certificate and/or Security Certificate (i.e., CompTia, Cisco, N+, CCNA)
* Prefer a minimum of 3 years of experience in Networking/Security. (OSI, TCP/IP, VLAN, STP, DNS, DHCP)
* Knowledge of switching, routing protocols, wireless networks, and firewalls in a multi-vendor environment.
* Prefer knowledge of various systems and services: Apple/Chromebook/Windows, and Active Directory.
* Strong communication, organizational, and interpersonal skills with a focus on customer service.
* Proficient in Microsoft Office Suite and Google Docs.
* High school diploma
* Valid Driver's License
Skills:
* Ability to multitask effectively and prioritize strategically
* Maintain the highest level of confidentiality at all times
* Proven proficiency in network switch setup, security, and maintenance preferred.
* Continue professional development to improve technical knowledge
Classification:
WPSS Computer Technician
Only online applications will be considered.
Apply: *************
Waukegan Community Unit School District 60 offers employment opportunities without regard to age, gender, race, color, national origin, religion, marital or military/veteran status, sexual orientation, pregnancy, parental status, genetics, disability or other protected category.
$61k-71k yearly est. 17d ago
IT TECHNICIAN - Part time (Mon-Wed-Fri)
Lakeviewsystem
Remote support specialist job in Waterford, WI
It's about leadership, creativity and purpose....
Join Lakeview's team of skilled and compassionate IT professionals! Our LTAC Hospital specializes in caring for patients challenged with Traumatic Brain Injuries and other neurobehavioral and medically complex conditions, and we need you to join our IT team!
$37k-69k yearly est. Auto-Apply 3d ago
IT Support Services Engineer - NA - AGP
Ardagh Group
Remote support specialist job in Burlington, WI
Role description: The IT Regional Support Engineer for Ardagh Group provides on-site service to plant and corporate office personnel. The role coordinates all support needs for assigned locations. Responsibilities: * Provide end user support to office staff and plant personnel
* Serve as an escalation point for the Helpdesk, while accurately record activities in ticketing system
* Log equipment details and assignment in asset management system
* Identify frequent issues and follow escalation procedure for problems/major incidents
* Maintain relationship with facility management (Plant Managers, Plant Controllers, etc.)
* Undertake small projects based on business requirements as assigned by manager
* Oversee IT contractors for daily support and project activities such timely scheduling and task assignments, report on completion and quality of work
* Identify gaps or inefficiencies in existing operations and proposes solutions/improvements
* Participate in idea generation for improvements and execute agreed upon solutions to completion
* Contribute to knowledgebase articles and documentation
* Submit purchase requisitions as needed for approval by manager and complete timely receipts of goods in procurement system
* Impart 24/7 on-call support for assigned weeks as the primary point of contact for high priority issues
Minimum skills / qualifications:
* Associate's degree and three (3) years of IT support and/or IT infrastructure experience or Bachelor's degree and one (1) year IT support experience
* Excellent critical thinking, problem-solving, and troubleshooting skills
* Excellent written and verbal communication skills
* Familiar with IT Concepts: Networking (DHCP, DNS, LAN, WAN, etc), Hardware Components (RAM, CPU, SSD, etc), Microsoft Windows 10, Microsoft Office 365
Preferred skills / qualifications:
* Certifications such as CompTIA A+ or Network+ and Microsoft MD-100: Windows 10 or Microsoft Office Specialist: Expert
* Willingness to obtain one or more common industry certifications within first 60 days of employment
Benefits Offered:
* Medical, prescription, dental and vision plans
* Health Savings Account (HSA) and Flexible Spending Accounts (FSA)
* Life insurance
* 401(k) retirement plan with company match and an employer retirement contribution
* Paid holidays, floating days and vacation
* Short- and Long-Term Disability (STD/LTD)
* Employee Assistance Program (EAP)
* Tuition reimbursement program
* Professional and personal development opportunities through Employee Resource Groups
* Benefits available from day 1 of employment
* Flexible and hybrid working hours
Please note the compensation and benefits information above is accurate as of the date of this posting. Ardagh reserves the right to modify this information at any time in accordance with applicable law.
About Ardagh Group
Ardagh Glass Packaging is a global leader in glass packaging solutions, producing packaging for the world's leading brands. We trace our roots all the way back to the Irish Glass Bottle Company, founded in 1932. Since then, we have grown rapidly to a team of more than 20,000 people with revenues of over $9 billion.
Today, we have a presence across Europe, Africa, and North America.
* Did you know that Ardagh produces many of the cans and bottles you drink your favorite beverages from?
* Did you know we produce metal and glass packaging which are permanent materials, meaning they can be infinitely recycled without any loss of quality?
* Did you know we produce more than 160 million containers per day?
Ardagh is passionate about sustainability and has a reputation for innovation. We push the boundaries of what's possible, pioneering new production methods, new design techniques and new ways to recycle and save energy. Our aim is to reduce any negative environmental impact while remaining economically sustainable and socially responsible. We believe that the success of our business depends on the success of our people. We strive to create working environments where our employees feel valued, can work to their full potential, and where their achievements are celebrated. Here at Ardagh, we offer exciting and rewarding opportunities for talented and creative people. If you have ambition and want to make an impact with your career, come and join our team, you'll enjoy the journey!
Ardagh Group is an Equal Employment Opportunity (EEO) Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other basis prohibited by federal, state, and local law.
Ardagh Group complies with federal, state, and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. Contact Clare McHugh (****************************) if a reasonable accommodation is needed.
Nearest Major Market: Milwaukee
$54k-77k yearly est. 39d ago
IT End User Engineer
The Rogers Company 4.8
Remote support specialist job in Oconomowoc, WI
The IT End User Engineer supports and enhances our organization's end-user computing experience. This role is responsible for deployment and ongoing management of desktop, mobile, and collaboration technologies, ensuring user satisfaction, and delivering high-quality technical support. The End User Engineer will work closely with IT teams, vendors, and business users to troubleshoot issues, deploy hardware/software solutions, and support day-to-day end-user operations across various systems and platforms.
This role is onsite in Oconomowoc, WI.Job Duties & ResponsibilitiesApplication Packaging:
Develop, build, and maintain application packages for deployment.
Ensure compatibility, performance, and security of application packages, adhering to best practices and standards.
Collaborate with software vendors and internal stakeholders to resolve packaging-related issues and optimize software distribution processes.
Endpoint Administration:
Administer device lifecycle processes including provisioning, patching, and decommissioning
Administer Microsoft Intune to deploy, maintain, and upgrade applications, configurations, and policies for end user devices.
Implement and manage endpoint profiles, compliance rules, and security settings to ensure a secure and productive end user environment.
Stay updated on endpoint features and capabilities, leveraging new functionalities to enhance device management and user experience.
Technical End User Support:
Provide advanced technical support and troubleshooting for end user issues, including hardware, software, and network-related problems.
Serve as a subject matter expert and escalation point for other end user support teams, assisting with complex technical issues and escalations.
Analyze and resolve escalated incidents and service requests within agreed upon SLAs, ensuring minimal disruption to end user productivity.
Collaboration and Knowledge Sharing:
Collaborate with cross-functional teams, including IT infrastructure, security, and application development, to streamline processes and improve end user experience.
Share expertise and provide training to other team members on application packaging techniques, Intune administration best practices, and advanced troubleshooting methods.
Contribute to the development and maintenance of knowledge base articles, technical documentation, and standard operating procedures.
Promotes department goals as well as the mission of the hospital.
Participate in daily team huddles and department meetings
Consistently meet individual and team key performance indicators (KPIs)
Communicates with all individuals in a positive and professional manner.
Support the mission and values of Rogers Behavioral Health by delivering compassionate, solutions focused support
Additional Job Description:
Education/Training
Requirements
:
Bachelor's degree in computer science, or related field and/or equivalent work experience
3+ years' experience required in end-user support and desktop engineering
Valid driver's license and must be insurable by Rogers
Experience with Microsoft InTune, SCCM and Jamf Pro
Proficiency in Windows 11, mac OS, Office 365
Strong understanding of Hybrid Azure AD and identity management
Familiarity with NIST and HIPAA Privacy compliance frameworks
Proficiency in Powershell scripting for automation and device configuration
Experience supporting a variety of end-user devices and peripherals
Excellent troubleshooting, communication, and documentation skills
This role is onsite in Oconomowoc, WI.
With a career at Rogers, you can look forward to a Total Rewards package of benefits, including:
Health, dental, and vision insurance coverage for you and your family
401(k) retirement plan
Employee share program
Life/disability insurance
Flex spending accounts
Tuition reimbursement
Health and wellness program
Employee assistance program (EAP)
Through UnitedHealthcare, UMR and HealthSCOPE Benefits creates and publishes the Machine-Readable Files on behalf of Rogers Behavioral Health.
To link to the Machine-Readable Files, please visit
Transparency in Coverage (uhc.com)
$91k-120k yearly est. Auto-Apply 50d ago
Network Administrator (77853)
Tricor Insurance 4.0
Remote support specialist job in Adell, WI
Are you ready to bring your Network Technology expertise to one of the Top 100 Insurance Agencies in the U.S. and proudly Great Place to Work Certified, 2025? Join TRICOR, LLC as a Network Administrator and discover what the best work of your career could be like! This role will work from our Madison, WI location.
What You'll Do:
* Maintain, configure, and monitor network systems and servers
* Troubleshoot and resolve advanced network issues
* Support disaster recovery planning and infrastructure documentation
* Implement and maintain network security (firewalls, VPNs, access controls)
* Manage data circuit installs/disconnects, phone number porting, and vendor invoices
* Support Fortinet products, equipment lifecycle, and integration for acquired agencies
What You Bring:
* Degree in IT/CS or 2+ years' experience (or equivalent)
* Hands-on Fortinet experience or similar (required)
* Hands-on experience with email authentication protocols including: SPF, DKIM and DMARC or similar (required)
* Strong understanding of network infrastructure, routers, switches, firewalls
* Valid driver's license
* Ability to create technical documentation
* Strong communication and organizational skills
Preferred: LAN/WAN/VPN knowledge, Windows OS familiarity, Epic experience (not required)
Join a team where your work truly supports our people, our clients, and our growth.
Apply today to be part of TRICOR's trusted IT team!
How much does a remote support specialist earn in Wauwatosa, WI?
The average remote support specialist in Wauwatosa, WI earns between $26,000 and $60,000 annually. This compares to the national average remote support specialist range of $30,000 to $61,000.
Average remote support specialist salary in Wauwatosa, WI
$39,000
What are the biggest employers of Remote Support Specialists in Wauwatosa, WI?
The biggest employers of Remote Support Specialists in Wauwatosa, WI are: