Reservation supervisor vs collection supervisor

Differences between reservation supervisor and collection supervisor duties and responsibilities

Reservation supervisor example responsibilities.

• Manage domestic and international reservations, corporate and private accounts, credit card authorizations, and discrepancy resolutions.
• Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.
• Take calls in reservations and PBX to help with high call volume.
• Follow up on reservations make for guests to confirm if booking is still valid as booked.
• Work closely with the sales department to enter all group contract, rooming list, VIP reservations, etc.
• Process new group booking recaps, room lists, and changes with meeting planners.
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Collection supervisor example responsibilities.

• Manage receivables, calculate DSO, cash projections, and presentations to upper level management.
• Manage re-billings for third party accounts including: commercial carriers, manage care, PPO, POS and HMO organizations.
• Verify insurance coverage including Medicaid, Medicare, HMO and indemnity insurance.
• Demonstrate effective negotiation urgency and problem resolution skills to resolve delinquent accounts by following state and federal guidelines.
• Call monitoring template/system utilize daily to ensure agents are using proper collection techniques, maintaining professionalism and following FDCPA guidelines.
• Complete weekly QA's and coaching's for a team of 12+.
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