Reservation supervisor vs front desk supervisor

Differences between reservation supervisor and front desk supervisor duties and responsibilities

Reservation supervisor example responsibilities.

• Manage domestic and international reservations, corporate and private accounts, credit card authorizations, and discrepancy resolutions.
• Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.
• Take calls in reservations and PBX to help with high call volume.
• Follow up on reservations make for guests to confirm if booking is still valid as booked.
• Work closely with the sales department to enter all group contract, rooming list, VIP reservations, etc.
• Process new group booking recaps, room lists, and changes with meeting planners.
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Front desk supervisor example responsibilities.

• Organize all large group events, manage company website and Facebook page.
• Utilize extensive manage care knowledge including Medicare, Medicaid, and Tricare to support business objectives.
• Manage the doctor's agenda, reception area, phone calls, emails, POS system, and accounts receivables.
• Manage POS deposits and reconciliations for membership and accessory sales.
• Assist customers with reservation and hotel procedures, consistently manage PBX and hotel operations and customer relations
• Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.
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