Reservation supervisor vs guest service supervisor

The differences between reservation supervisors and guest service supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a reservation supervisor and a guest service supervisor. Additionally, a reservation supervisor has an average salary of $40,321, which is higher than the $34,413 average annual salary of a guest service supervisor.

The top three skills for a reservation supervisor include reservations, front desk and booking. The most important skills for a guest service supervisor are reservations, front desk operations, and POS.

Reservation supervisor vs guest service supervisor overview

	Reservation Supervisor	Guest Service Supervisor
Yearly salary	$40,321	$34,413
Hourly rate	$19.39	$16.54
Growth rate	-	-4%
Number of jobs	17,880	39,559
Job satisfaction	4	-
Most common degree	Bachelor's Degree, 51%	Bachelor's Degree, 55%
Average age	47	47
Years of experience	6	6

Reservation supervisor vs guest service supervisor salary

Reservation supervisors and guest service supervisors have different pay scales, as shown below.

	Reservation Supervisor	Guest Service Supervisor
Average salary	$40,321	$34,413
Salary range	Between $31,000 And $51,000	Between $27,000 And $42,000
Highest paying City	-	Seattle, WA
Highest paying state	-	Washington
Best paying company	-	NBCUniversal
Best paying industry	-	Retail

Differences between reservation supervisor and guest service supervisor education

There are a few differences between a reservation supervisor and a guest service supervisor in terms of educational background:

	Reservation Supervisor	Guest Service Supervisor
Most common degree	Bachelor's Degree, 51%	Bachelor's Degree, 55%
Most common major	Business	Business
Most common college	Cornell University	Cornell University

Reservation supervisor vs guest service supervisor demographics

Here are the differences between reservation supervisors' and guest service supervisors' demographics:

	Reservation Supervisor	Guest Service Supervisor
Average age	47	47
Gender ratio	Male, 31.5% Female, 68.5%	Male, 43.7% Female, 56.3%
Race ratio	Black or African American, 9.2% Unknown, 4.7% Hispanic or Latino, 19.0% Asian, 5.3% White, 61.1% American Indian and Alaska Native, 0.6%	Black or African American, 9.8% Unknown, 4.7% Hispanic or Latino, 18.8% Asian, 5.2% White, 60.8% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between reservation supervisor and guest service supervisor duties and responsibilities

Reservation supervisor example responsibilities.

Manage domestic and international reservations, corporate and private accounts, credit card authorizations, and discrepancy resolutions.
Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.
Take calls in reservations and PBX to help with high call volume.
Follow up on reservations make for guests to confirm if booking is still valid as booked.
Work closely with the sales department to enter all group contract, rooming list, VIP reservations, etc.
Process new group booking recaps, room lists, and changes with meeting planners.

Guest service supervisor example responsibilities.

Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.
Develop and implement department training, policies and procedures on the POS system.
Perform closing operations, including reconciliation of each employee's POS cash and credit sales receipts with sales reports.
Analyze resort inventory requirements and assure that all reservations and other requests are accommodate to the highest efficiency levels possible.
Provide billing company medical record documentation to support professional and global CPT codes.

Reservation supervisor vs guest service supervisor skills

Common reservation supervisor skills

Reservations, 50%
Front Desk, 6%
Booking, 4%
Guest Service, 3%
Phone Calls, 3%
Reservation System, 3%

Common guest service supervisor skills

Reservations, 27%
Front Desk Operations, 9%
POS, 8%
Guest Rooms, 4%
Guest Satisfaction, 4%
Payroll, 3%

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Office and Administrative Industry
Reservation Supervisor
Reservation Supervisor vs Guest Service Supervisor

Updated January 8, 2025

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