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The differences between retention specialists and customer care specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a retention specialist and a customer care specialist. Additionally, a retention specialist has an average salary of $37,175, which is higher than the $32,427 average annual salary of a customer care specialist.
The top three skills for a retention specialist include customer service, outbound calls and powerpoint. The most important skills for a customer care specialist are customer care, customer service, and outbound calls.
| Retention Specialist | Customer Care Specialist | |
| Yearly salary | $37,175 | $32,427 |
| Hourly rate | $17.87 | $15.59 |
| Growth rate | -4% | -4% |
| Number of jobs | 199,631 | 260,027 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 40% | Bachelor's Degree, 43% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A retention specialist is responsible for devising strategies to maintain a healthy relationship with clients. They are primarily in charge of negotiating and securing contract renewals, handling issues and corrective measures for customer satisfaction, utilizing feedback to improve services, and maintaining a healthy rapport to strengthen the client base. Furthermore, as a retention specialist, it is essential to perform calls and correspondence, keep records of all transactions, and coordinate with work-staff.
A customer care specialist is responsible for assisting the customers with their inquiries and concerns regarding the goods and services offered by the organization. A customer care specialist must be detail-oriented, as well as have excellent communication and time-management skills in responding to the customers' needs while documenting the processes on a specific computer program. Customer care specialists are responsible for processing payments, replacing defective items, and initiating refunds as needed. They must resolve complaints accurately and efficiently to ensure customer satisfaction to keep a good reputation for the organization.
Retention specialists and customer care specialists have different pay scales, as shown below.
| Retention Specialist | Customer Care Specialist | |
| Average salary | $37,175 | $32,427 |
| Salary range | Between $28,000 And $48,000 | Between $26,000 And $39,000 |
| Highest paying City | Los Angeles, CA | Grand Forks, ND |
| Highest paying state | California | Hawaii |
| Best paying company | Adobe | Axogen |
| Best paying industry | Finance | Insurance |
There are a few differences between a retention specialist and a customer care specialist in terms of educational background:
| Retention Specialist | Customer Care Specialist | |
| Most common degree | Bachelor's Degree, 40% | Bachelor's Degree, 43% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between retention specialists' and customer care specialists' demographics:
| Retention Specialist | Customer Care Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 37.0% Female, 63.0% | Male, 30.2% Female, 69.8% |
| Race ratio | Black or African American, 11.4% Unknown, 5.3% Hispanic or Latino, 20.6% Asian, 6.0% White, 55.9% American Indian and Alaska Native, 0.7% | Black or African American, 12.2% Unknown, 5.4% Hispanic or Latino, 19.1% Asian, 6.5% White, 56.1% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |