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The differences between retention specialists and member service specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a retention specialist and a member service specialist. Additionally, a retention specialist has an average salary of $37,175, which is higher than the $33,769 average annual salary of a member service specialist.
The top three skills for a retention specialist include customer service, outbound calls and powerpoint. The most important skills for a member service specialist are POS, account maintenance, and quality customer service.
| Retention Specialist | Member Service Specialist | |
| Yearly salary | $37,175 | $33,769 |
| Hourly rate | $17.87 | $16.24 |
| Growth rate | -4% | -4% |
| Number of jobs | 199,631 | 212,512 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 40% | Bachelor's Degree, 51% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A retention specialist is responsible for devising strategies to maintain a healthy relationship with clients. They are primarily in charge of negotiating and securing contract renewals, handling issues and corrective measures for customer satisfaction, utilizing feedback to improve services, and maintaining a healthy rapport to strengthen the client base. Furthermore, as a retention specialist, it is essential to perform calls and correspondence, keep records of all transactions, and coordinate with work-staff.
A member service representative is responsible for providing service and support to customers of membership-based organizations. You will be responding to inquiries, requests, and complaints, investigating and resolving customer complaints and concerns, and providing information and ongoing education to members about company benefits, and policies, and procedures. Additionally, you will be responsible for processing and auditing transactions, including purchases, deposits, withdrawals, and payments. You are also expected to cross-sell products or services to meet the needs of other members.
Retention specialists and member service specialists have different pay scales, as shown below.
| Retention Specialist | Member Service Specialist | |
| Average salary | $37,175 | $33,769 |
| Salary range | Between $28,000 And $48,000 | Between $26,000 And $42,000 |
| Highest paying City | Los Angeles, CA | New York, NY |
| Highest paying state | California | New York |
| Best paying company | Adobe | Digital Federal Credit Union |
| Best paying industry | Finance | Finance |
There are a few differences between a retention specialist and a member service specialist in terms of educational background:
| Retention Specialist | Member Service Specialist | |
| Most common degree | Bachelor's Degree, 40% | Bachelor's Degree, 51% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between retention specialists' and member service specialists' demographics:
| Retention Specialist | Member Service Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 37.0% Female, 63.0% | Male, 28.3% Female, 71.7% |
| Race ratio | Black or African American, 11.4% Unknown, 5.3% Hispanic or Latino, 20.6% Asian, 6.0% White, 55.9% American Indian and Alaska Native, 0.7% | Black or African American, 11.1% Unknown, 5.6% Hispanic or Latino, 22.7% Asian, 7.0% White, 52.8% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 7% | 7% |