Self pay representative vs service representative

The differences between self pay representatives and service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a self pay representative and a service representative. Additionally, a self pay representative has an average salary of $39,061, which is higher than the $33,692 average annual salary of a service representative.

The top three skills for a self pay representative include patients, payment arrangements and epic. The most important skills for a service representative are customer service, client service, and patients.

Self pay representative vs service representative overview

	Self Pay Representative	Service Representative
Yearly salary	$39,061	$33,692
Hourly rate	$18.78	$16.20
Growth rate	-8%	-4%
Number of jobs	82,553	210,671
Job satisfaction	-	5
Most common degree	Bachelor's Degree, 32%	Bachelor's Degree, 51%
Average age	46	40
Years of experience	12	12

Self pay representative vs service representative salary

Self pay representatives and service representatives have different pay scales, as shown below.

	Self Pay Representative	Service Representative
Average salary	$39,061	$33,692
Salary range	Between $24,000 And $62,000	Between $24,000 And $45,000
Highest paying City	-	New York, NY
Highest paying state	-	New York
Best paying company	-	Northern Trust
Best paying industry	-	Government

Differences between self pay representative and service representative education

There are a few differences between a self pay representative and a service representative in terms of educational background:

	Self Pay Representative	Service Representative
Most common degree	Bachelor's Degree, 32%	Bachelor's Degree, 51%
Most common major	Business	Business
Most common college	-	-

Self pay representative vs service representative demographics

Here are the differences between self pay representatives' and service representatives' demographics:

	Self Pay Representative	Service Representative
Average age	46	40
Gender ratio	Male, 19.4% Female, 80.6%	Male, 39.6% Female, 60.4%
Race ratio	Black or African American, 10.7% Unknown, 4.1% Hispanic or Latino, 19.0% Asian, 3.8% White, 62.0% American Indian and Alaska Native, 0.5%	Black or African American, 11.0% Unknown, 5.3% Hispanic or Latino, 20.6% Asian, 6.8% White, 55.7% American Indian and Alaska Native, 0.7%
LGBT Percentage	8%	7%

Differences between self pay representative and service representative duties and responsibilities

Self pay representative example responsibilities.

Contact patients to coordinate payment arrangements or update their demographics from return mail.
Work 90-120 days, as well as older A/R.
Bill accounts to various commercial insurances or Medicaid.
Review EOB to assure that correct adjustments are satisfied.
Process and follow up on appeals to insurance companies.
Process all subpoena and attorney requests using extensive knowledge of HIPAA requirements.

Service representative example responsibilities.

Utilize QuickBooks to manage patient's payment for hearing aids and various equipment.
Join online marketplace specializing in local deals to manage customer engagements while providing industry-best service.
Manage customer relations with internal personnel, group administrators, brokers and members as related to Medicare insurance.
Involve great interpersonal skills and upselling.
Provide excellent customer service via ZenDesk e-mail platform.
Counsele individuals who are applying for or receiving TANF.

Self pay representative vs service representative skills

Common self pay representative skills

Patients, 29%
Payment Arrangements, 6%
Epic, 5%
Medical Terminology, 5%
Financial Assistance, 4%
HIPAA, 4%

Common service representative skills

Customer Service, 9%
Client Service, 8%
Patients, 7%
PET, 5%
Front Desk, 5%
Veterans, 5%

Self Pay Representative vs. similar jobs

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Office and Administrative Industry
Self Pay Representative
Self Pay Representative vs Service Representative

Updated January 8, 2025

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