Senior agent vs agent

Differences between senior agent and agent duties and responsibilities

Senior agent example responsibilities.

• Manage and supervise a daily safe operation on compliance with FAA regulations and airport guidelines.
• Manage for multiple medical clients performing tasks such as medical billing, submitting insurance and verifying insurance including Medicare and Medicaid.
• Prepare and submit RFP's, RFQ's, RFI's and RFX's to prospective vendors/contractors for complex projects.
• Improve company operations as a lead agent working cooperatively with management, subordinates, TSA and FAA ;.
• Provide and supervise services including check-in documentation and baggage, and reservations.
• Provide quality professional customer service: check- in, reservations and confirmations.
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Agent example responsibilities.

• Schedule and meet individuals\groups for assign or self-generate leads, assist and enroll eligible individuals in suitable Medicare product.
• Verify documentation and coding using CPT and ICD-9 correct coding standards.
• Assist TANF customers with obtaining employment.
• Direct compliance with all CPT and Medicare guidelines.
• Train BDC representatives on phone skills and CRM use.
• Bill appropriate ICD-9 codes to the correct insurance companies.
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