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Senior customer account executive vs customer service advocate

The differences between senior customer account executives and customer service advocates can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a senior customer account executive and a customer service advocate. Additionally, a senior customer account executive has an average salary of $220,126, which is higher than the $33,000 average annual salary of a customer service advocate.

The top three skills for a senior customer account executive include CRM, software solutions and customer accounts. The most important skills for a customer service advocate are strong customer service, social work, and appointment scheduling.

Senior customer account executive vs customer service advocate overview

Senior Customer Account ExecutiveCustomer Service Advocate
Yearly salary$220,126$33,000
Hourly rate$105.83$15.87
Growth rate-4%-4%
Number of jobs132,778211,969
Job satisfaction--
Most common degreeBachelor's Degree, 67%Bachelor's Degree, 40%
Average age4040
Years of experience1212

Senior customer account executive vs customer service advocate salary

Senior customer account executives and customer service advocates have different pay scales, as shown below.

Senior Customer Account ExecutiveCustomer Service Advocate
Average salary$220,126$33,000
Salary rangeBetween $141,000 And $342,000Between $27,000 And $39,000
Highest paying City-Danvers, MA
Highest paying state-Alaska
Best paying company-Committee for Public Counsel Services
Best paying industry-Insurance

Differences between senior customer account executive and customer service advocate education

There are a few differences between a senior customer account executive and a customer service advocate in terms of educational background:

Senior Customer Account ExecutiveCustomer Service Advocate
Most common degreeBachelor's Degree, 67%Bachelor's Degree, 40%
Most common majorBusinessBusiness
Most common college--

Senior customer account executive vs customer service advocate demographics

Here are the differences between senior customer account executives' and customer service advocates' demographics:

Senior Customer Account ExecutiveCustomer Service Advocate
Average age4040
Gender ratioMale, 46.5% Female, 53.5%Male, 25.6% Female, 74.4%
Race ratioBlack or African American, 11.2% Unknown, 5.9% Hispanic or Latino, 18.5% Asian, 6.1% White, 57.5% American Indian and Alaska Native, 0.9%Black or African American, 12.5% Unknown, 5.1% Hispanic or Latino, 21.1% Asian, 6.4% White, 54.3% American Indian and Alaska Native, 0.7%
LGBT Percentage7%7%

Differences between senior customer account executive and customer service advocate duties and responsibilities

Senior customer account executive example responsibilities.

  • Achieve excellent performance results as compared to other Aarons stores.
  • Monitor customer reservations, efficient in customer resolution, assist teams with order allocation and expediting domestic and international shipments.
  • Implement cost cutting measures leveraging out FedEx applications and services provide.

Customer service advocate example responsibilities.

  • Manage and motivate VAS teams to achieve KPI, s assign by management.
  • Continue to manage a high volume of customer calls relate to HMO, PPO and POS concerns.
  • Manage all customer inquiries through phone calls and emails and ensure appropriate assistance in compliance with company policies and procedures.
  • Help create and edit HTML coding to fit customer requests.
  • Conduct wine and food tastings on-site to boost brand knowledge while consistentlyexceeding sales goals.
  • Assist customer's with editing their business websites and coaching the basics in HTML.
    • Show more

Senior customer account executive vs customer service advocate skills

Common senior customer account executive skills
  • CRM, 69%
  • Software Solutions, 10%
  • Customer Accounts, 7%
  • Inbound Calls, 3%
  • CAE, 2%
  • Customer Feedback, 2%
Common customer service advocate skills
  • Strong Customer Service, 29%
  • Social Work, 8%
  • Appointment Scheduling, 8%
  • Compassion, 7%
  • Phone Calls, 5%
  • Health Insurance, 4%

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Updated January 8, 2025

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