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The differences between senior customer care specialists and customer support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a senior customer care specialist and a customer support specialist. Additionally, a customer support specialist has an average salary of $39,470, which is higher than the $35,288 average annual salary of a senior customer care specialist.
The top three skills for a senior customer care specialist include inbound calls, HIPAA and SR. The most important skills for a customer support specialist are customer support, phone calls, and compassion.
| Senior Customer Care Specialist | Customer Support Specialist | |
| Yearly salary | $35,288 | $39,470 |
| Hourly rate | $16.97 | $18.98 |
| Growth rate | -4% | -4% |
| Number of jobs | 196,995 | 259,592 |
| Job satisfaction | - | 1 |
| Most common degree | Bachelor's Degree, 52% | Bachelor's Degree, 49% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
Senior customer care specialists and customer support specialists have different pay scales, as shown below.
| Senior Customer Care Specialist | Customer Support Specialist | |
| Average salary | $35,288 | $39,470 |
| Salary range | Between $25,000 And $48,000 | Between $28,000 And $55,000 |
| Highest paying City | - | Washington, DC |
| Highest paying state | - | Rhode Island |
| Best paying company | - | Micron Technology |
| Best paying industry | - | Technology |
There are a few differences between a senior customer care specialist and a customer support specialist in terms of educational background:
| Senior Customer Care Specialist | Customer Support Specialist | |
| Most common degree | Bachelor's Degree, 52% | Bachelor's Degree, 49% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between senior customer care specialists' and customer support specialists' demographics:
| Senior Customer Care Specialist | Customer Support Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 32.0% Female, 68.0% | Male, 37.4% Female, 62.6% |
| Race ratio | Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 20.9% Asian, 6.2% White, 55.1% American Indian and Alaska Native, 0.7% | Black or African American, 11.5% Unknown, 5.3% Hispanic or Latino, 19.9% Asian, 7.2% White, 55.4% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |