Senior customer service coordinator vs customer care coordinator

Differences between senior customer service coordinator and customer care coordinator duties and responsibilities

Senior customer service coordinator example responsibilities.

• Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
• Present PowerPoint presentations to new hires classes.
• Count, balance and reconcile daily business transaction totals correctly and accurately in the POS system.
• Help troubleshoot equipment like cell phones and internet devices, track packages for new equipment orders and replacements.
• Ship and activate customers equipment, troubleshoot.
• Produce and create all marketing materials and PowerPoint presentations.
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Customer care coordinator example responsibilities.

• Continue to manage a high volume of customer calls relate to HMO, PPO and POS concerns.
• Re-created documents for the copy using Microsoft excel, PowerPoint and word.
• Receive calls and help customers troubleshoot issues
• Verify customers HIPAA information prior to discussing customer information.
• Create and present PowerPoint presentations to medical professionals to generate a clear understanding of practice protocols.
• Establish and maintain effective business relationships with contract manufacturing partners, third party warehouse provider, and third party logistics provider.
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