Senior customer service coordinator vs customer relations coordinator

Differences between senior customer service coordinator and customer relations coordinator duties and responsibilities

Senior customer service coordinator example responsibilities.

• Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
• Present PowerPoint presentations to new hires classes.
• Count, balance and reconcile daily business transaction totals correctly and accurately in the POS system.
• Help troubleshoot equipment like cell phones and internet devices, track packages for new equipment orders and replacements.
• Ship and activate customers equipment, troubleshoot.
• Produce and create all marketing materials and PowerPoint presentations.
Show more

Customer relations coordinator example responsibilities.

• Manage software maintenance renewal partner and assist with upselling additional and higher functionality licenses to increase revenue.
• Cash handling and POS experience.
• Cash handling, knowledge of basic POS system
• Possess knowledge of multiple technical applications, ability to troubleshoot, identify root cause issues and escalate to SME.
• Diagnose, troubleshoot and resolve a range of connectivity issues with residential services for internet, cable and telephone services.
• Produce proposals, PowerPoint presentations, correspondence, and finalize documents.
Show more