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The differences between senior customer service coordinators and customer service analysts can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a senior customer service coordinator, becoming a customer service analyst takes usually requires 1-2 years. Additionally, a customer service analyst has an average salary of $45,169, which is higher than the $37,663 average annual salary of a senior customer service coordinator.
The top three skills for a senior customer service coordinator include call handling, billing issues and customer support. The most important skills for a customer service analyst are SQL, data analysis, and powerpoint.
| Senior Customer Service Coordinator | Customer Service Analyst | |
| Yearly salary | $37,663 | $45,169 |
| Hourly rate | $18.11 | $21.72 |
| Growth rate | -4% | 10% |
| Number of jobs | 160,288 | 151,770 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 58% |
| Average age | 40 | 42 |
| Years of experience | 12 | 2 |
Senior customer service coordinators and customer service analysts have different pay scales, as shown below.
| Senior Customer Service Coordinator | Customer Service Analyst | |
| Average salary | $37,663 | $45,169 |
| Salary range | Between $29,000 And $48,000 | Between $25,000 And $79,000 |
| Highest paying City | - | New York, NY |
| Highest paying state | - | New York |
| Best paying company | - | Citi |
| Best paying industry | - | Finance |
There are a few differences between a senior customer service coordinator and a customer service analyst in terms of educational background:
| Senior Customer Service Coordinator | Customer Service Analyst | |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 58% |
| Most common major | Business | Business |
| Most common college | - | Stanford University |
Here are the differences between senior customer service coordinators' and customer service analysts' demographics:
| Senior Customer Service Coordinator | Customer Service Analyst | |
| Average age | 40 | 42 |
| Gender ratio | Male, 25.5% Female, 74.5% | Male, 37.1% Female, 62.9% |
| Race ratio | Black or African American, 12.7% Unknown, 5.7% Hispanic or Latino, 20.5% Asian, 7.3% White, 53.1% American Indian and Alaska Native, 0.7% | Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 16.1% Asian, 10.5% White, 55.9% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 7% | 11% |