Senior customer service coordinator vs customer service manager

Differences between senior customer service coordinator and customer service manager duties and responsibilities

Senior customer service coordinator example responsibilities.

• Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
• Present PowerPoint presentations to new hires classes.
• Count, balance and reconcile daily business transaction totals correctly and accurately in the POS system.
• Help troubleshoot equipment like cell phones and internet devices, track packages for new equipment orders and replacements.
• Ship and activate customers equipment, troubleshoot.
• Produce and create all marketing materials and PowerPoint presentations.
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Customer service manager example responsibilities.

• Manage the accounts payable and accounts receivable dealing with the Michigan WIC program.
• Ensure SLA compliance are achieved for all incident metrics as well as call resolution.
• Manage installation and customization of ACD system and PBX for business office call center operations.
• Develop and manage communications strategies, including Facebook, catalog production, email marketing, direct mail.
• Lead efforts in developing and executing CRM with the team to identify areas of improvement within the departments.
• Prioritize, delegate and accomplish multiple projects, as well as the ability to troubleshoot and resolve common problems.
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