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The differences between senior customer service specialists and certified medical technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a senior customer service specialist and a certified medical technician. Additionally, a certified medical technician has an average salary of $38,859, which is higher than the $35,466 average annual salary of a senior customer service specialist.
The top three skills for a senior customer service specialist include client facing, customer support and inbound calls. The most important skills for a certified medical technician are patients, vital signs, and CPR.
| Senior Customer Service Specialist | Certified Medical Technician | |
| Yearly salary | $35,466 | $38,859 |
| Hourly rate | $17.05 | $18.68 |
| Growth rate | -4% | 5% |
| Number of jobs | 219,308 | 164,424 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 28% |
| Average age | 40 | 44 |
| Years of experience | 12 | 12 |
Senior Customer Service Specialists perform directly around customers in a company. They are typically needed to answer customers' requests, respond to an inquiry, and resolve issues and complaints. Their duties may include data entry, file keeping, and general paperwork. Also, they supervise some representatives, monitor their progress, and serve as their mentors. Candidates for the position must have strong communication skills, analytical, and computer savvy. Additionally, they must possess relevant experience as a junior customer service representative and have excellent leadership skills.
Certified Medical Technicians are specialists in medical diagnoses by performing laboratory testing and analysis for hospitals and physicians. Their duties include lab sanitization to prepare for testing and collection, recording medical samples for testing, specimen preparation, blood drawing for donation and testing, and assisting physicians with sample collection as well as equipment handling in surgical rooms. They must also understand how to use complex and sensitive testing equipment such as cell counters, analyzers, microscopes, and centrifuges.
Senior customer service specialists and certified medical technicians have different pay scales, as shown below.
| Senior Customer Service Specialist | Certified Medical Technician | |
| Average salary | $35,466 | $38,859 |
| Salary range | Between $29,000 And $41,000 | Between $28,000 And $53,000 |
| Highest paying City | - | Denton, TX |
| Highest paying state | - | Alaska |
| Best paying company | - | Favorite Healthcare Staffing |
| Best paying industry | - | Health Care |
There are a few differences between a senior customer service specialist and a certified medical technician in terms of educational background:
| Senior Customer Service Specialist | Certified Medical Technician | |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 28% |
| Most common major | Business | Nursing |
| Most common college | - | University of Connecticut |
Here are the differences between senior customer service specialists' and certified medical technicians' demographics:
| Senior Customer Service Specialist | Certified Medical Technician | |
| Average age | 40 | 44 |
| Gender ratio | Male, 30.7% Female, 69.3% | Male, 20.4% Female, 79.6% |
| Race ratio | Black or African American, 11.4% Unknown, 5.4% Hispanic or Latino, 19.8% Asian, 7.6% White, 55.1% American Indian and Alaska Native, 0.7% | Black or African American, 15.9% Unknown, 5.0% Hispanic or Latino, 14.6% Asian, 10.0% White, 53.8% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 7% | 8% |