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The differences between senior customer service specialists and customer engagement specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a senior customer service specialist and a customer engagement specialist. Additionally, a customer engagement specialist has an average salary of $41,014, which is higher than the $35,466 average annual salary of a senior customer service specialist.
The top three skills for a senior customer service specialist include client facing, customer support and inbound calls. The most important skills for a customer engagement specialist are brand awareness, wine, and customer service.
| Senior Customer Service Specialist | Customer Engagement Specialist | |
| Yearly salary | $35,466 | $41,014 |
| Hourly rate | $17.05 | $19.72 |
| Growth rate | -4% | -4% |
| Number of jobs | 219,308 | 217,031 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 42% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
Senior Customer Service Specialists perform directly around customers in a company. They are typically needed to answer customers' requests, respond to an inquiry, and resolve issues and complaints. Their duties may include data entry, file keeping, and general paperwork. Also, they supervise some representatives, monitor their progress, and serve as their mentors. Candidates for the position must have strong communication skills, analytical, and computer savvy. Additionally, they must possess relevant experience as a junior customer service representative and have excellent leadership skills.
A client engagement specialist is in charge of devising strategies to build positive relationships with clients that will translate to sales. Their responsibilities revolve around performing research and analysis to identify client needs, finding new sales leads and opportunities, and coordinating with team members. They must also reach out to clients through calls, correspondence, or face-to-face interaction to offer products and services, discuss specifications, secure sales, process payments, and perform follow-up calls. Moreover, a client engagement specialist must answer inquiries and address issues and concerns, resolving them promptly and efficiently.
Senior customer service specialists and customer engagement specialists have different pay scales, as shown below.
| Senior Customer Service Specialist | Customer Engagement Specialist | |
| Average salary | $35,466 | $41,014 |
| Salary range | Between $29,000 And $41,000 | Between $25,000 And $64,000 |
| Highest paying City | - | Washington, DC |
| Highest paying state | - | Massachusetts |
| Best paying company | - | NVIDIA |
| Best paying industry | - | Health Care |
There are a few differences between a senior customer service specialist and a customer engagement specialist in terms of educational background:
| Senior Customer Service Specialist | Customer Engagement Specialist | |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 42% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between senior customer service specialists' and customer engagement specialists' demographics:
| Senior Customer Service Specialist | Customer Engagement Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 30.7% Female, 69.3% | Male, 32.7% Female, 67.3% |
| Race ratio | Black or African American, 11.4% Unknown, 5.4% Hispanic or Latino, 19.8% Asian, 7.6% White, 55.1% American Indian and Alaska Native, 0.7% | Black or African American, 10.7% Unknown, 5.0% Hispanic or Latino, 18.4% Asian, 6.1% White, 59.2% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 7% | 7% |