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The differences between senior customer service specialists and customer relations specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a senior customer service specialist and a customer relations specialist. Additionally, a customer relations specialist has an average salary of $37,827, which is higher than the $35,466 average annual salary of a senior customer service specialist.
The top three skills for a senior customer service specialist include client facing, customer support and inbound calls. The most important skills for a customer relations specialist are customer relations, data entry, and work ethic.
| Senior Customer Service Specialist | Customer Relations Specialist | |
| Yearly salary | $35,466 | $37,827 |
| Hourly rate | $17.05 | $18.19 |
| Growth rate | -4% | -4% |
| Number of jobs | 219,308 | 215,862 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 52% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
Senior Customer Service Specialists perform directly around customers in a company. They are typically needed to answer customers' requests, respond to an inquiry, and resolve issues and complaints. Their duties may include data entry, file keeping, and general paperwork. Also, they supervise some representatives, monitor their progress, and serve as their mentors. Candidates for the position must have strong communication skills, analytical, and computer savvy. Additionally, they must possess relevant experience as a junior customer service representative and have excellent leadership skills.
A customer relations specialist is responsible for providing high-quality services for customers by responding to their inquiries and concerns and resolving complaints about the company's goods and services. Customer relations specialists update customer accounts on the database, recording their transactions accurately, and posting their payments timely. They may also sell new products and services to the clients, demonstrating features and usability, processing orders, and confirming delivery details. A customer relations specialist must have excellent communication and organizational skills to ensure customer satisfaction and maintain healthy business relationships with the customers.
Senior customer service specialists and customer relations specialists have different pay scales, as shown below.
| Senior Customer Service Specialist | Customer Relations Specialist | |
| Average salary | $35,466 | $37,827 |
| Salary range | Between $29,000 And $41,000 | Between $27,000 And $52,000 |
| Highest paying City | - | Columbia, MD |
| Highest paying state | - | Massachusetts |
| Best paying company | - | Deloitte |
| Best paying industry | - | Automotive |
There are a few differences between a senior customer service specialist and a customer relations specialist in terms of educational background:
| Senior Customer Service Specialist | Customer Relations Specialist | |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 52% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between senior customer service specialists' and customer relations specialists' demographics:
| Senior Customer Service Specialist | Customer Relations Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 30.7% Female, 69.3% | Male, 31.8% Female, 68.2% |
| Race ratio | Black or African American, 11.4% Unknown, 5.4% Hispanic or Latino, 19.8% Asian, 7.6% White, 55.1% American Indian and Alaska Native, 0.7% | Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 19.5% Asian, 7.5% White, 55.5% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |