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The differences between senior customer service specialists and customer service liaisons can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a senior customer service specialist and a customer service liaison. Additionally, a customer service liaison has an average salary of $36,143, which is higher than the $35,466 average annual salary of a senior customer service specialist.
The top three skills for a senior customer service specialist include client facing, customer support and inbound calls. The most important skills for a customer service liaison are strong customer service, patients, and phone calls.
| Senior Customer Service Specialist | Customer Service Liaison | |
| Yearly salary | $35,466 | $36,143 |
| Hourly rate | $17.05 | $17.38 |
| Growth rate | -4% | -4% |
| Number of jobs | 219,308 | 206,705 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 54% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
Senior Customer Service Specialists perform directly around customers in a company. They are typically needed to answer customers' requests, respond to an inquiry, and resolve issues and complaints. Their duties may include data entry, file keeping, and general paperwork. Also, they supervise some representatives, monitor their progress, and serve as their mentors. Candidates for the position must have strong communication skills, analytical, and computer savvy. Additionally, they must possess relevant experience as a junior customer service representative and have excellent leadership skills.
Customer service liaisons are professionals who facilitate a working relationship between clients and an organization by providing excellent customer service. These liaisons must coordinate with the proper personnel to provide accurate answers for customers with concerns or questions. They must handle outgoing and incoming calls to provide positive client relations and ensure satisfaction. Customer service liaisons must also implement internal procedures and supervise technology updates to ensure all information records are organized for proper networking among employees and customers.
Senior customer service specialists and customer service liaisons have different pay scales, as shown below.
| Senior Customer Service Specialist | Customer Service Liaison | |
| Average salary | $35,466 | $36,143 |
| Salary range | Between $29,000 And $41,000 | Between $27,000 And $47,000 |
| Highest paying City | - | Washington, DC |
| Highest paying state | - | California |
| Best paying company | - | Pwc |
| Best paying industry | - | Technology |
There are a few differences between a senior customer service specialist and a customer service liaison in terms of educational background:
| Senior Customer Service Specialist | Customer Service Liaison | |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 54% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between senior customer service specialists' and customer service liaisons' demographics:
| Senior Customer Service Specialist | Customer Service Liaison | |
| Average age | 40 | 40 |
| Gender ratio | Male, 30.7% Female, 69.3% | Male, 35.5% Female, 64.5% |
| Race ratio | Black or African American, 11.4% Unknown, 5.4% Hispanic or Latino, 19.8% Asian, 7.6% White, 55.1% American Indian and Alaska Native, 0.7% | Black or African American, 11.8% Unknown, 5.5% Hispanic or Latino, 19.7% Asian, 7.0% White, 55.2% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 7% | 7% |