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The differences between senior customer service specialists and customer service specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a senior customer service specialist and a customer service specialist. Additionally, a senior customer service specialist has an average salary of $35,466, which is higher than the $33,238 average annual salary of a customer service specialist.
The top three skills for a senior customer service specialist include client facing, customer support and inbound calls. The most important skills for a customer service specialist are customer service, strong customer service, and cleanliness.
| Senior Customer Service Specialist | Customer Service Specialist | |
| Yearly salary | $35,466 | $33,238 |
| Hourly rate | $17.05 | $15.98 |
| Growth rate | -4% | -4% |
| Number of jobs | 219,308 | 223,323 |
| Job satisfaction | - | 4 |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 43% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
Senior Customer Service Specialists perform directly around customers in a company. They are typically needed to answer customers' requests, respond to an inquiry, and resolve issues and complaints. Their duties may include data entry, file keeping, and general paperwork. Also, they supervise some representatives, monitor their progress, and serve as their mentors. Candidates for the position must have strong communication skills, analytical, and computer savvy. Additionally, they must possess relevant experience as a junior customer service representative and have excellent leadership skills.
Customer service specialists are employees who are responsible for providing the best customer experience to customers, usually for after-sales transactions. They attend to customers' inquiries and provide answers to their questions on products or services that the company offers. They also address customer complaints and help mitigate the concerns by offering solutions such as instructions on how to fix defects, or processing replacements or refunds. Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.
Senior customer service specialists and customer service specialists have different pay scales, as shown below.
| Senior Customer Service Specialist | Customer Service Specialist | |
| Average salary | $35,466 | $33,238 |
| Salary range | Between $29,000 And $41,000 | Between $26,000 And $42,000 |
| Highest paying City | - | Boston, MA |
| Highest paying state | - | Massachusetts |
| Best paying company | - | Dell |
| Best paying industry | - | Finance |
There are a few differences between a senior customer service specialist and a customer service specialist in terms of educational background:
| Senior Customer Service Specialist | Customer Service Specialist | |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 43% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between senior customer service specialists' and customer service specialists' demographics:
| Senior Customer Service Specialist | Customer Service Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 30.7% Female, 69.3% | Male, 32.0% Female, 68.0% |
| Race ratio | Black or African American, 11.4% Unknown, 5.4% Hispanic or Latino, 19.8% Asian, 7.6% White, 55.1% American Indian and Alaska Native, 0.7% | Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 20.0% Asian, 6.8% White, 55.6% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |