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The differences between senior customer service specialists and service specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a senior customer service specialist and a service specialist. Additionally, a service specialist has an average salary of $44,150, which is higher than the $35,466 average annual salary of a senior customer service specialist.
The top three skills for a senior customer service specialist include client facing, customer support and inbound calls. The most important skills for a service specialist are patients, social work, and criminal justice.
| Senior Customer Service Specialist | Service Specialist | |
| Yearly salary | $35,466 | $44,150 |
| Hourly rate | $17.05 | $21.23 |
| Growth rate | -4% | -4% |
| Number of jobs | 219,308 | 207,020 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 53% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
Senior Customer Service Specialists perform directly around customers in a company. They are typically needed to answer customers' requests, respond to an inquiry, and resolve issues and complaints. Their duties may include data entry, file keeping, and general paperwork. Also, they supervise some representatives, monitor their progress, and serve as their mentors. Candidates for the position must have strong communication skills, analytical, and computer savvy. Additionally, they must possess relevant experience as a junior customer service representative and have excellent leadership skills.
A service specialist is responsible for assisting customers with their inquiries and concerns about the services offered by the organization. Service specialists' duties include responding to customers' requests, updating customers of promotional offers and new services, escalating high-level concerns to the appropriate department, and keeping accurate records of clients' issues and resolutions. Service specialists are also in charge of preparing customer surveys to rate their satisfaction and identifying opportunities for service improvement. A service specialist must display excellent customer service and communication skills to address clients' concerns efficiently and accurately.
Senior customer service specialists and service specialists have different pay scales, as shown below.
| Senior Customer Service Specialist | Service Specialist | |
| Average salary | $35,466 | $44,150 |
| Salary range | Between $29,000 And $41,000 | Between $27,000 And $71,000 |
| Highest paying City | - | Boston, MA |
| Highest paying state | - | Massachusetts |
| Best paying company | - | Ropes & Gray |
| Best paying industry | - | Technology |
There are a few differences between a senior customer service specialist and a service specialist in terms of educational background:
| Senior Customer Service Specialist | Service Specialist | |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 53% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between senior customer service specialists' and service specialists' demographics:
| Senior Customer Service Specialist | Service Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 30.7% Female, 69.3% | Male, 40.1% Female, 59.9% |
| Race ratio | Black or African American, 11.4% Unknown, 5.4% Hispanic or Latino, 19.8% Asian, 7.6% White, 55.1% American Indian and Alaska Native, 0.7% | Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 20.9% Asian, 7.5% White, 54.2% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |