Senior customer support analyst vs systems analyst

Differences between senior customer support analyst and systems analyst duties and responsibilities

Senior customer support analyst example responsibilities.

• Manage data mapping from legacy CRM systems, including creating data mapping documentation in preparation for migration to Salesforce.com.
• Assist with training, scheduling, reporting, one-on-one coaching (QA) and mentoring of junior staff.
• Work with managers, MRE and QA on identifying, documenting and communicating resolutions relate to new releases.
• Maintain and troubleshoot software and hardware configuration for dedicate customers.
• Maintain quality data in SharePoint database and CRM SalesLogix system.
• Assist patients by explaining necessary preparations, reviewing charts after discharge and determining eligibility for medication at government's expense.
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Systems analyst example responsibilities.

• Manage AS400 operations teams and provide training / end-user support as scheduled.
• Lead a team of two developers who create various GUI report parameter screens and associate reports.
• Write scripts (shell, Perl, AutoIt) to automate administrative tasks, troubleshooting, and disaster recovery operations.
• Manage ticket resolution of 250/300 per month, within SLA and root cause analysis and defects tie back to development.
• Design and build radiology information systems, as well as led multiple conversions and create documentation to support technology and workflow.
• Manage and implement VMware infrastructure.
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