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The differences between senior field service technicians and field service technicians can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a senior field service technician, becoming a field service technician takes usually requires 6-12 months. Additionally, a senior field service technician has an average salary of $67,872, which is higher than the $54,339 average annual salary of a field service technician.
The top three skills for a senior field service technician include customer service, asphalt and technical support. The most important skills for a field service technician are customer service, preventative maintenance, and customer satisfaction.
| Senior Field Service Technician | Field Service Technician | |
| Yearly salary | $67,872 | $54,339 |
| Hourly rate | $32.63 | $26.12 |
| Growth rate | 9% | 8% |
| Number of jobs | 129,141 | 167,298 |
| Job satisfaction | - | - |
| Most common degree | Associate Degree, 49% | Associate Degree, 40% |
| Average age | 38 | 44 |
| Years of experience | 2 | 12 |
A Senior Field Service Technician is responsible for providing excellent customer service for the customers by conducting site visits and performing installations and repairs according to customers' needs. Senior field service technicians diagnose technical issues and determining solutions to prevent potential hazards and possible delays. They also inspect the condition of tools and equipment to conduct mechanical operations accurately and efficiently. A senior field service technician records resolution processes and adheres to the strict safety protocols and regulations during operations.
Field service technicians are skilled professionals who manage the technical needs of their clients outside the company's physical office space. They are usually on the field to visit their clients and check up on clients' equipment. Field service technicians are dispatched to provide technical support. They oversee installations, repairs, or maintenance activities. They ensure that all the work needed is done well. They also conduct diagnostic activities and troubleshooting. Field service technicians also supervise any updating or changes needed to be done in their clients' offices. They are expected to have good analytical skills, communication skills, and highly technical skills.
Senior field service technicians and field service technicians have different pay scales, as shown below.
| Senior Field Service Technician | Field Service Technician | |
| Average salary | $67,872 | $54,339 |
| Salary range | Between $51,000 And $89,000 | Between $35,000 And $82,000 |
| Highest paying City | Palo Alto, CA | San Francisco, CA |
| Highest paying state | California | California |
| Best paying company | Rivian | |
| Best paying industry | Finance | Finance |
There are a few differences between a senior field service technician and a field service technician in terms of educational background:
| Senior Field Service Technician | Field Service Technician | |
| Most common degree | Associate Degree, 49% | Associate Degree, 40% |
| Most common major | Electrical Engineering | Electrical Engineering |
| Most common college | Northeastern University | - |
Here are the differences between senior field service technicians' and field service technicians' demographics:
| Senior Field Service Technician | Field Service Technician | |
| Average age | 38 | 44 |
| Gender ratio | Male, 95.8% Female, 4.2% | Male, 92.3% Female, 7.7% |
| Race ratio | Black or African American, 9.6% Unknown, 5.7% Hispanic or Latino, 16.9% Asian, 10.5% White, 56.4% American Indian and Alaska Native, 1.0% | Black or African American, 4.8% Unknown, 3.8% Hispanic or Latino, 16.8% Asian, 1.7% White, 72.2% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 8% | 1% |