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The differences between senior field service technicians and lead technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior field service technician and a lead technician. Additionally, a lead technician has an average salary of $90,615, which is higher than the $67,872 average annual salary of a senior field service technician.
The top three skills for a senior field service technician include customer service, asphalt and technical support. The most important skills for a lead technician are java, architecture, and digital transformation.
| Senior Field Service Technician | Lead Technician | |
| Yearly salary | $67,872 | $90,615 |
| Hourly rate | $32.63 | $43.56 |
| Growth rate | 9% | 10% |
| Number of jobs | 129,141 | 250,590 |
| Job satisfaction | - | - |
| Most common degree | Associate Degree, 49% | Bachelor's Degree, 50% |
| Average age | 38 | 42 |
| Years of experience | 2 | 2 |
A Senior Field Service Technician is responsible for providing excellent customer service for the customers by conducting site visits and performing installations and repairs according to customers' needs. Senior field service technicians diagnose technical issues and determining solutions to prevent potential hazards and possible delays. They also inspect the condition of tools and equipment to conduct mechanical operations accurately and efficiently. A senior field service technician records resolution processes and adheres to the strict safety protocols and regulations during operations.
Lead technicians are technicians who oversee the technical needs of a specific project or department. They are usually tenured employees, and their familiarity with the company's technical and technological processes, software, and hardware would be a great advantage in succeeding in their role. Lead technicians are responsible for installing, updating, and maintaining various software and hardware components in the office. They often manage a group of technicians, and they ensure that the group they manage is properly trained and well-versed on the processes of the company. Lead technicians are expected to have strong analytical skills and decision-making skills.
Senior field service technicians and lead technicians have different pay scales, as shown below.
| Senior Field Service Technician | Lead Technician | |
| Average salary | $67,872 | $90,615 |
| Salary range | Between $51,000 And $89,000 | Between $67,000 And $121,000 |
| Highest paying City | Palo Alto, CA | San Francisco, CA |
| Highest paying state | California | California |
| Best paying company | Rivian | Meta |
| Best paying industry | Finance | Retail |
There are a few differences between a senior field service technician and a lead technician in terms of educational background:
| Senior Field Service Technician | Lead Technician | |
| Most common degree | Associate Degree, 49% | Bachelor's Degree, 50% |
| Most common major | Electrical Engineering | Computer Science |
| Most common college | Northeastern University | Massachusetts Institute of Technology |
Here are the differences between senior field service technicians' and lead technicians' demographics:
| Senior Field Service Technician | Lead Technician | |
| Average age | 38 | 42 |
| Gender ratio | Male, 95.8% Female, 4.2% | Male, 83.4% Female, 16.6% |
| Race ratio | Black or African American, 9.6% Unknown, 5.7% Hispanic or Latino, 16.9% Asian, 10.5% White, 56.4% American Indian and Alaska Native, 1.0% | Black or African American, 10.4% Unknown, 5.3% Hispanic or Latino, 15.1% Asian, 15.1% White, 53.6% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 8% | 11% |