Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between senior field service technicians and senior support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior field service technician and a senior support technician. Additionally, a senior support technician has an average salary of $74,459, which is higher than the $67,872 average annual salary of a senior field service technician.
The top three skills for a senior field service technician include customer service, asphalt and technical support. The most important skills for a senior support technician are customer service, technical support, and troubleshoot.
| Senior Field Service Technician | Senior Support Technician | |
| Yearly salary | $67,872 | $74,459 |
| Hourly rate | $32.63 | $35.80 |
| Growth rate | 9% | 10% |
| Number of jobs | 129,141 | 113,499 |
| Job satisfaction | - | - |
| Most common degree | Associate Degree, 49% | Bachelor's Degree, 48% |
| Average age | 38 | 42 |
| Years of experience | 2 | 2 |
A Senior Field Service Technician is responsible for providing excellent customer service for the customers by conducting site visits and performing installations and repairs according to customers' needs. Senior field service technicians diagnose technical issues and determining solutions to prevent potential hazards and possible delays. They also inspect the condition of tools and equipment to conduct mechanical operations accurately and efficiently. A senior field service technician records resolution processes and adheres to the strict safety protocols and regulations during operations.
A senior support technician is an individual specializing in diagnosing and resolving information technology (IT)-related problems in an organization, including virus issues, forgotten passwords, and software updates. The job requires knowledge about the installation, configuration, and testing of computer hardware and software. Possessing excellent customer service, listening, and problem-solving skills is also vital to qualify for the position. The job's education requirements include an associate or bachelor's degree in computer science, business, information technology, or a related field.
Senior field service technicians and senior support technicians have different pay scales, as shown below.
| Senior Field Service Technician | Senior Support Technician | |
| Average salary | $67,872 | $74,459 |
| Salary range | Between $51,000 And $89,000 | Between $48,000 And $114,000 |
| Highest paying City | Palo Alto, CA | Durham, NC |
| Highest paying state | California | Pennsylvania |
| Best paying company | Rivian | Pacira BioSciences |
| Best paying industry | Finance | Technology |
There are a few differences between a senior field service technician and a senior support technician in terms of educational background:
| Senior Field Service Technician | Senior Support Technician | |
| Most common degree | Associate Degree, 49% | Bachelor's Degree, 48% |
| Most common major | Electrical Engineering | Computer Science |
| Most common college | Northeastern University | Stanford University |
Here are the differences between senior field service technicians' and senior support technicians' demographics:
| Senior Field Service Technician | Senior Support Technician | |
| Average age | 38 | 42 |
| Gender ratio | Male, 95.8% Female, 4.2% | Male, 78.4% Female, 21.6% |
| Race ratio | Black or African American, 9.6% Unknown, 5.7% Hispanic or Latino, 16.9% Asian, 10.5% White, 56.4% American Indian and Alaska Native, 1.0% | Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.3% Asian, 11.1% White, 56.1% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 8% | 11% |