Route Service Manager - UniFirst
Senior operations manager job in Durham, NC
Route Service Manager UniFirst seeking a Route Service Manager to join our team! The Route Service Manager will recruit and lead a team of Route Service Supervisors and Route Service Representatives who deliver to multiple customers per day - ranging from small family owned businesses to major corporate locations. The ideal candidate will drive customer satisfaction, account growth, and profitability for their location.
What's in it for you?
Training:
Our Team Partners get quality skills training designed to enhance their performance and assist them with their career potential and advancement.
Career Mobility:
You may quickly find yourself on the fast-track to success. We are a rapidly growing company offering significant avenues for personal development and growth. The Route Service Manager role can lead to many other leadership opportunities in our Plants and across the organization.
Culture:
Our family culture is what makes UniFirst an organization that stands out from the rest. Did we mention no nights or weekends?
Diversity:
At UniFirst, you'll find an environment packed with different cultures, personalities, and backgrounds because we believe it takes many kinds of people to make us successful.
What you'll be doing:
Oversee the recruiting, training, and development of a team of Route Service Representatives and Route Service Supervisors
Build strong relationships with your customers and elevate your team's level of achievement in customer satisfaction
Collaborate closely with location management team to provide the best customer service and product programs
Negotiate customer contract renewals
Qualifications
What we're looking for:
An individual who is business savvy and enjoys figuring out innovative ways to help increase profit and grow the customer satisfaction within their UniFirst Location
A results-driven, relationship manager who isn't afraid to roll up their sleeves and help the team and most importantly, the customer
Someone who will enjoy working with your own team of Route Service Representatives and Route Service Supervisors that need your help and support as they develop in their own role
Individuals who drive their personal vehicles for business purposes will be required to comply with minimum auto insurance requirements per UniFirst's standards.
High School Diploma or GED - bachelor's degree preferred.
Prior customer service experience
Ability problem solve and handle a variety customer service situations
Ability to negotiate, train, coach and lead a team
Strong computer proficiency (MS Office)
Excellent verbal & written communication skills
21 years of age
Valid non-commercial driver's license in the state of residence
Must meet pre-employment DOT physical requirements
Physically capable of lifting up to 50 pounds
Benefits & Perks
401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Direct Payroll Deposit, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses
About UniFirst
The fabric of UniFirst is woven from its very unique family culture where our Team Partners enjoy a small company feel while taking advantage of the resources and stability that come with being a 1.5-billion-dollar organization.
UniFirst is an international leader in the $18 billion-dollar garment services industry. We currently employ over 13,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We were included in the top 10 of Selling Power magazine's “Best Companies to Sell For” list and recognized on Forbes magazine's “Platinum 400 - Best Big Companies” list. As an 80-year old company focused on annual growth, there's never been a better time to join our team.
There's a lot to love about UniFirst, where you come first.
UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws
Auto-ApplyRegional Director of Operations (Must have Aesthetics)
Senior operations manager job in Raleigh, NC
Regional Director of Operations (Medical Aesthetics)
Industry: Medical Aesthetics
Employment Type: Full-Time
We are a premier, full-scope medical aesthetics and surgical organization with multiple high-performing locations across a few mid-Atlantic states.
We are seeking a Regional Director of Operations to lead and scale our growing network of practices. This is a unique opportunity for a visionary leader with a blend of operational excellence, entrepreneurial drive, and people-first leadership.
Ideal Candidate Profile:
Experience: 5-10+ years leading teams, P&L ownership or budget accountability, process improvement, and scaling experience in a growth-oriented environment.
Multi-site operations, practice leadership, or regional management experience in aesthetics, dermatology, plastic surgery, or a comparable patient-service business. A mix of clinical understanding and business execution is ideal.
We're seeking someone who is not just operationally sound, but a visionary leader who can lead with empathy, influence without ego, and drive results through strategy and culture.
A background in medical spa, dermatology, dental, or a related healthcare service field is required!
About Us:
At our core, we are lifelong learners and critical thinkers, united by a shared commitment to clinical excellence and a structured, high-performance mindset. We thrive on adaptability, embracing change with agility and responding quickly to challenges and opportunities.
Fueled by startup energy, we combine the rigor of operational discipline with the flexibility to pivot fast. We are stewards of quality, champions of growth, and believers in the power of a team aligned around purpose, accountability, and continuous improvement.
We are a well-established and rapidly growing aesthetic group who delivers best-in-class patient care across a broad spectrum of cosmetic and wellness services, including:
Plastic Surgery
Injectables
Laser Treatments
Body Contouring
Advanced Skin Therapy
Medical Weight Loss
Wellness & Spa Services
Role Overview:
The Regional Director of Operations will oversee day-to-day operations, drive strategic growth, ensure financial performance (including full P&L oversight), and cultivate a positive and accountable culture across multiple clinic sites.
This role reports directly to the c-suite and plays a critical part in scaling systems, people, and performance during a high-growth phase.
Must-have qualities:
Entrepreneurial mindset with a go-getter attitude
Proven P&L experience and strong business acumen
KPI-driven, with a focus on measurable performance outcomes
Strategic thinker with the ability to align execution with growth goals
Dependable and accountable, with a knack for holding teams to high standards
Exceptional soft skills, emotional intelligence, and communication abilities
Understands soft power and how to lead through influence, not just authority
Low ego leader who listens more than they speak
Strong team builder, coach, and mentor
Asks the right questions and sees listening as a superpower
Key Responsibilities:
Lead daily and long-term operations for multiple med spa and surgical locations
Own and manage site-level P&Ls, budgets, and KPIs
Identify operational bottlenecks and implement scalable solutions
Partner with clinical and administrative leaders to enhance patient and team experience
Develop and execute strategies that support clinic expansion, revenue growth, and quality outcomes
Build and sustain a culture of accountability, transparency, and excellence
Recruit, develop, and retain top-tier talent across all sites
Ensure compliance with regulatory and brand standards
Collaborate closely with executive leadership on strategic initiatives
What We Offer:
Competitive base salary
Performance-based bonus, with potential for equity tied to EBITDA targets
Health, dental, and vision insurance
Opportunities for career advancement and regional/national expansion
Collaborative, mission-driven culture
Travel stipend or company vehicle allowance as needed
Ongoing leadership development and training
If you're a dynamic operator who thrives in a fast-paced, patient-first environment and loves to build great teams while driving exceptional results-this is your opportunity.
Apply now to join a growing leader in the medical aesthetics industry.
General Manager - Raleigh, NC
Senior operations manager job in Raleigh, NC
General Manager - Triangle Liquidators (Raleigh, NC)
Who We Are
Triangle Liquidators is a high-growth online auction company specializing in the resale of overstock, returns, and liquidation inventory to the general public.
With a customer-focused approach and a data-driven warehouse model, we operate high-volume auctions in two markets across the Carolinas - Raleigh, NC and Williamston, SC.
We're looking for a results-driven General Manager to lead our 55,000 sq. ft. facility in Raleigh, NC, overseeing all warehouse, auction, and front-office functions.
Position Overview
The General Manager (GM) is the top on-site leader responsible for aligning daily execution with company-wide goals. This role oversees the Auction Manager, Warehouse Managers, and Front Office Clerk, while taking full ownership of people leadership, KPI performance, and facility profitability.
You'll report directly to the President & CEO and be expected to lead with both strategic direction and hands-on execution.
Core Responsibilities
Leadership & People Management
Oversee daily performance of all department leads and their teams.
Hire, train, retain, and hold team members accountable to company standards.
Manage employee scheduling and timekeeping to fill all gaps in production and customer pickup needs
Conduct quarterly performance reviews and ensure team alignment.
Operational Execution
Drive facility throughput: auction item volume, inventory flow, and customer pickup timelines.
Ensure collaboration between departments to keep auctions on schedule and on quality.
Identify and resolve operational challenges before they impact results.
KPI Ownership & Reporting
Deliver results across key performance categories:
Auction throughput
Customer pickup wait time
Revenue performance
Profit margin
Hiring and retention
Report progress to ownership and make data-driven decisions that improve performance.
Facility Standards & Culture
Maintain a clean, safe, and productive work environment.
Enforce company policies, safety protocols, and standard operating procedures.
Foster a positive, accountable culture that celebrates results.
Qualifications
Associate or Bachelor's degree preferred.
5+ years of management experience in warehouse, or retail environments (auction experience is preferred).
Proven ability to lead department heads and motivate diverse teams.
Strong organizational, analytical, and communication skills.
Track record of hitting operational and financial targets.
Comfortable working in a fast-paced, evolving business.
Bilingual candidates encouraged to apply.
What We Offer
· OTE: $100,000 - $170,000 (based on experience & performance)
· Bonus Structure: Clear, performance-based incentives.
· Growth: Leadership advancement in a rapidly scaling company.
· Culture: Supportive, accountable, and high-energy environment.
· Benefits: Health, Dental, and Vision Insurance + 401(k) beginning 2026.
· Impact: A key leadership role in a company that rewards results.
General Manager
Senior operations manager job in Durham, NC
AT A GLANCE
Broad River Retail is currently seeking a General Manager to join the Retail Team. If you believe that your people are your greatest asset and have a track record in retail or commissioned sales as a leader in a highly transactional, fast-paced retail environment, this role will be a great fit!
A DAY IN THE LIFE AS THIS MEMORY MAKER
Champions our Mission, Values, and Customer Beliefs
Leads all sales activities and initiatives
Oversees the consistent implementation of processes and policy standards across stores
Own and drive sales performance in a retail location with 10+ Home Furnishing Consultants
Recruiting, hiring, and retaining top talent
Be a hands-on, energetic sales leader with a passion for retail
Instruct, demonstrate, practice, and validate a clearly defined sales process with your direct team
Organize multiple competing priorities while meeting deadlines
Maintain the highest standards of personal and professional conduct
Maximize your own potential through continual self-improvement and accountability
Focus on our customers' needs and strive to exceed their expectations
Recognize others' values and work together in a respectful manner
Seek efficiency through improving processes and technology
Be accountable to hit the following numbers each week: Revenue to Budget, Sleep Budget, Diamond Care (Furniture Protection), and Sales Per Guest
Supervises showroom appearance standards from general cleanliness and tidiness to complete and accurate price tagging
Participates in call to review store results (relative to goals) m-t-d for Sales per Traffic Up and other measurements such as Staffing Levels, Marketing Feedback, and Sales Successes and Opportunities
WHAT YOU'LL NEED TO SUCCEED
Minimum of five (5) years of experience in Furniture Sales Management as a Store General Manager.
Must have a track record in retail or commissioned sales and/or general management experience in a highly transactional, fast-paced retail environment
Strong cognitive skills required, including the ability to learn quickly, handle multiple complex tasks simultaneously, and be highly productive without needing much supervision.
Exceptional people skills anda strong work ethic are required
A history of successfully managing a team of 10 or more Associates is required
Enjoys a fast-paced retail sales environment with the ability to work a 40+ hour work week, including some nights and all weekends
Ability to handle highly confidential information discreetly and professionally
Superior interpersonal skills (written, verbal, presentation)
Strong analytical and problem-solving skills
Excellent time-management
Computer skills/technology skills and mathematical skills
Competent in the use of iPads and tablets
Ability to perform additional functions that may be assigned at the discretion of management
WORKPLACE ENVIRONMENT
This role is primarily performed on the salesfloor. Physical requirements such as extended and frequent periods of standing and walking, moving, and lifting may be required.
Candidates must be able to perform the essential physical requirements to accommodate the functions of this job.
This is an in-store position and will be customer facing.
In accordance with the Americans with Disabilities Act (ADA), reasonable accommodations may be made to empower individuals with disabilities to undertake the essential duties and responsibilities of the position.
MEMORY MAKER PERKS AND BENEFITS
Salary is based on numerous factors, including experience, knowledge, and skill.
Performance-based bonus potential
Medical, dental, vision, and life insurance options
Paid time off and 401K matching contribution
Employee discount (40%) at BRR locations
Internal Opportunities for career growth and advancement
CULTURE SNAPSHOT
Broad River Retail is an organization of integrity, diversity, and culture working together for the purpose of ‘
Furnishing Life's Best Memories'
. At Broad River, we call all our employees “Memory Makers.” We do this because we know everyone who works for our Company has the power to make positive memories not only for our Guests, but also for their families, co-workers, and communities.
We take pride in training and developing our teams so that they can provide a premier customer experience to every guest. Our Memory Makers are the driving force that has led us to being the largest and fastest growing Ashley Furniture licensee in the U.S. and landing us on the Top Places to Work list two years in a row in our industry.
Division Manager- Mechanical
Senior operations manager job in Fuquay-Varina, NC
Founded in 1992, InServ is a full-service industrial contractor working in the life science, advanced manufacturing, and food and beverage industries. We specialize in four trades (mechanical, hygienic piping, HVAC, and electrical, instrumentation and controls), working from multiple locations across North Carolina and for clients across the Southeast. InServ is both a knowledgeable and reliable partner for our clients. We assist with design, adhere to schedules, and execute with the highest quality to provide a total solution.
Job Summary: The Division Manager is responsible for all activities within their division, specifically developing and implementing strategic plans to achieve business goals and objectives. The DM must have P&L experience to include budgeting, workforce and vendor management, quality control, sales, billing, inventory and scheduling
Essential Duties and Responsibilities:
Identifies, builds and maintains long-term relationships with owners, architects, consultants and contractors, understanding their needs to influence opportunities.
Develops annual operating budgets for the Division to include Revenue projections, Cost projections, Resource and capital expenditure requirements and Training requirements
Meets or exceeds all financial expectations, budgets and goals; including preparing and maintaining budgets, reviewing and approving all Project set-ups and Project Status Reports, monitoring all pricing, and reviewing cost data with Operations Manager; monitor and maintain cash position of business unit.
Provides leadership and guidance and monitors the performance of projects and operations within the Division to include:
Overseeing estimating, procurement, and construction activities.
Appointing key project personnel, subject to client approval; reviewing and approving other project staff appointments; and directing the overall staffing effort
Reviewing and approving projects plans, cost estimates, budgets, and schedules
Reviews and approves proposals and contractual commitments on current and new projects
Conducts and coordinates Business Development with the Corporate Business Development and Preconstruction Teams; including support with major estimates, bid day strategy, negotiating the scope of contracts & boilerplate (coordination & obtaining approval from President or CFO) and coordination of bid bond, insurance, etc. as required for bids
Provides guidance and direction to Project Managers in the planning, scheduling and management of projects, along with the resolution of project construction problems.
Leads reliability, compliance, quality and safety programs for their division: ensures required government and/or environmental regulations are met. Ensures maximum profitability and project performance through effective leadership of the planning, staffing, control, financial performance, and asset management of the Division.
Requirements:
Minimum fifteen years of experience in construction management, with at least ten years of experience managing a construction profit center.
Thorough knowledge of construction, engineering, procurement and other project related activities and their interfaces and interdependencies. Broad general experience and education in all aspects of construction management
Demonstrate strong knowledge in Mechanical/HVAC systems in commercial and light industrial setting
Proficiency and experience in
Project Management
Staffing, estimating, budgeting and scheduling
Business development
Administration and management
Demonstrated supervisory skill in activities such as distribution and control of work, interviewing and selection of personnel, salary planning, performance evaluation and overall training and development of personnel.
Demonstrated skill in using independent judgment to carry out assigned responsibilities.
Skill in working with and communicating effectively orally and in writing regarding accounting matters and problems.
Physical Requirements:
Some work performed inside office facilities under frequent deadlines and interruptions.
Frequent job site and client visits involving walking great distances, climbing ladders and stairs, climbing over and around equipment, bending and stooping inside interstitials, accessing plant roofs and basements.
Education:
Four-year college degree in engineering or construction management, and/or
Extensive management experience encompassing these areas: business, asset and financial management, human resources, safety, technical issues and problem solving, organizational techniques, estimating.
General Manager, North Hills (New Store)
Senior operations manager job in Raleigh, NC
We are seeking a passionate General Manager for our new store opening in February!
The General Manager is responsible for maximizing sales, providing an exceptional shopping experience for the customer, and managing the store's visual and operational standards, including the store's shrink %, wage cost and Clienteling. The General Manager is responsible for staffing, training and developing high performance teams.
Responsibilities:
SALES LEADERSHIP:
Creates an outstanding sales and Customer Service environment
Strives for sales excellence and results
Sets and evaluates weekly, monthly and seasonal goals for staff
Works with customers and models excellent customer service and Clienteling skills
Maximizes sales through strong floor supervision skills
Assesses store morale, monitors and praises positive associate performance, and resolves and documents performance issues promptly
Develops Sales Associates to be experts in the selling steps and client building through utilizing the Sales Training Programs and the Client Books
STAFFING AND ASSOCIATE DEVELOPMENT:
Networks in industry to recruit and hire high quality management and sales-oriented associates
Fills all levels of open positions within the store in an urgent and timely manner
Ensures adequate staff is available to meet business needs - schedules accordingly
Follows company criteria properly hiring, reviewing, coaching and promoting Sales Associates and Assistant Managers
Administers company personnel programs including appropriate performance reviews, compensation and employment records
Ensure personnel are trained on product knowledge, selling skills and customer service to support the brand experience
Documents employee performance in a timely manner
Creates enthusiasm and excitement within store to motivate high performance teams
OPERATIONAL EXCELLENCE:
Protects store payroll by managing wage costs, salaries, and allowable hours
Controls company's assets, i.e. key control, loss prevention measures, inventory paperwork and company standards of conduct
Strives for 100% accuracy and compliance in cash, inventory, fixtures and property
STORE STANDARDS:
Execute floor-set and promotional directives; implements visual merchandising
Supervises the overall cleanliness and organization of the sales floor and backroom
Ensures store appearance and atmosphere supports and reinforces the brand image
Understands, supports and complies with all company policies and procedures
MERCHANDISING/VISUAL:
Ensure execution of effective merchandising strategies and directives
Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times
Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction
Identify and communicate product concerns in a timely manner
Communicate inventory needs to support the business goals
FASHION/STYLING:
Represents the fashion and style of Veronica Beard
Knowledge of current fashion trends and styles
Appreciation and demonstration of an overall finished fashion look
Ensure staff is following Veronica Beard fashion guidelines.
Comfortable with being on camera for social media purposes (both stills and video)
Able to fluidly discuss product and fashion on camera
Requirements:
Ideal candidate must possess 3-5 years in the luxury business, strong team leadership, excellent customer service, interpersonal and communication skills required, energetic, outgoing, driven individual with an eye for women's fashion and passion to succeed. Strong visual background, sound organization and operational skills
Minimum of 2 years retail Store Management position/experience in women's apparel (or related field)
Ability to work flexible schedule including nights and weekends
Strong verbal and communication skills
Strong observation skills - identifying and assessing customer and employee behavior, reactions, and floor awareness
Ability to retain and utilize data, i.e. names, merchandise, information, policies and procedures
Ability to create a quality working environment that will encourage others to develop and excel
Foster a work climate that inspires mutual trust, respect, professionalism and teamwork to achieve goals
At Veronica Beard, we are committed to creating and maintaining a workplace where every single employee can thrive and feel valued. As a company, we firmly believe that there is strength in diversity. We seek to recruit talent from a variety of perspectives and backgrounds and are actively seeking candidates with a dedication to advancing equity, inclusion, and racial and social justice in their work.
Veronica Beard is committed to an environment of mutual respect and is an EEO/Affirmative Action Employer. No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, and basis of disability or any other federal, state or local protected class.
Manager, ML Operations & Data Engineering
Senior operations manager job in Raleigh, NC
Division: BITS
Summary Description: The Lead ML & Data Engineering Manager will oversee and actively contribute to the full machine learning and data engineering lifecycle - from data ingestion and feature engineering through model development, deployment, monitoring, and continuous improvement - within a cloud-native Databricks Lakehouse environment.
This role combines hands-on technical execution with team leadership and strategic alignment. The individual will manage and mentor a cross-functional data team (ML engineers, data engineers, and analysts), ensuring high-quality delivery, platform optimization, and adherence to governance and security standards.
The Lead will also make architectural and process recommendations based on industry best practices, balancing innovation with operational excellence. They will be accountable for strengthening system controls, improving efficiency through automation, and guiding the evolution of our AI and data ecosystem for scalability and sustainability.
Academic and Trade Qualifications:
Bachelor's degree in computer science, Computer Information Systems, Computer Engineering, Math, or related technical degree from an accredited institution, and/or equivalent experience.
Work Experience:
5-10 years of progressive experience in data, machine learning, or software engineering roles, with a proven track record of delivering production-grade ML and data solutions.
At least 3 years of hands-on experience designing, developing, optimizing, and deploying machine learning models in production environments (preferably using Databricks, Azure ML, or similar platforms).
2+ years of leadership experience as a technical lead, team lead, or manager overseeing data engineers, ML engineers, or data scientists - including mentoring, code review, and project delivery oversight.
Demonstrated experience integrating ML models into operational systems, APIs, or business workflows.
Background in data architecture, pipeline orchestration, and performance optimization across large datasets.
Experience within the public utility, energy, or infrastructure sector is highly desirable, particularly with applications such as load forecasting, outage prediction, grid optimization, or asset analytics.
Proven ability to collaborate cross-functionally with data platform, analytics, and business teams to translate organizational goals into scalable data and ML solutions.
Key Responsibilities:
Leadership & Strategy (40-50%):
Lead, mentor, and develop a cross-functional team of ML engineers, data engineers, and analysts.
Translate business needs into actionable data and ML initiatives with clear milestones and measurable outcomes.
Define and enforce team processes, standards, and best practices for data engineering, model development, and deployment.
Manage sprint planning, prioritization, and delivery for ML and data projects.
Collaborate closely with the Director of Data Engineering to align technical strategy with enterprise data governance, architecture, and security policies.
Champion innovation by staying current with trends in AI, ML, and data infrastructure, identifying opportunities for continuous improvement.
Hands-On Technical Work (50-60%):
Design, develop, and deploy scalable, production-ready machine learning models and data pipelines.
Optimize workloads for cost, performance, and reliability within the Databricks Lakehouse ecosystem.
Build and maintain feature pipelines, MLflow model registries, and CI/CD workflows for automated training and deployment.
Process, transform, and analyze large-scale structured and unstructured datasets.
Integrate models into APIs, applications, or downstream systems (e.g., Azure Container Apps, Model Serving Endpoints).
Ensure compliance with data governance, lineage, and security standards.
Conduct code reviews, provide technical mentorship, and contribute to architecture design decisions.
Job Knowledge & Technical Expertise:
Databricks platform experience required - including Lakehouse architecture, cluster management, Delta tables, and Spark.
Proficiency with MLflow, Feature Store, and AutoML workflows.
Strong foundation in Python, SQL, and ML frameworks such as scikit-learn, PyTorch, TensorFlow, or XGBoost.
Experience with CI/CD, Git-based workflows, and DevOps principles for ML (MLOps).
Familiarity with LLMs, Vector Search, and Generative AI integration is preferred.
Azure (or equivalent cloud platform) experience strongly preferred.
Relevant Databricks, Azure, or ML certifications are a plus.
Skills & Abilities:
Proven ability to lead and mentor technical teams while remaining a hands-on contributor.
Deep understanding of MLOps best practices: model lifecycle management, observability, and retraining automation.
Strong experience in data preparation, feature engineering, and exploratory data analysis.
Ability to translate business requirements into scalable technical solutions.
Excellent written and verbal communication; able to interface confidently with both technical and non-technical audiences.
Demonstrated ability to work independently, manage multiple priorities, and deliver under tight deadlines.
Familiarity with Agile and iterative development methodologies.
Success in the First 6 Months:
Establish delivery rhythm and governance for the ML/Data team.
Deliver at least one production-grade ML or analytics solution end-to-end on Databricks.
Improve team efficiency and platform utilization through process or architecture optimizations.
Build strong cross-functional relationships with key stakeholders in engineering, analytics, and business units.
Relationships and Contact:
Work with technical team members to ensure solutions are consistent with development, infrastructure and security guidelines. Collaborate with peers across business lines identifying and documenting user needs and requirements. Keep management informed as to status of projects and activities.
Working Conditions:
Normal business hours, with limited overtime. Local candidates only.
Company Profile:
North Carolina's Electric Cooperatives is the brand for the family of organizations formed to support the state's 26 local electric cooperatives, including: North Carolina Electric Membership Corporation, the power supplier to many of the electric cooperatives; North Carolina Association of Electric Cooperatives, the cooperatives' trade association; and Tarheel Electric Membership Association, Inc. (TEMA), a central purchasing and materials-supply cooperative.
North Carolina Electric Membership Corporation provides equal employment opportunities (EEO) to all applicants for employment.
Director of Operations Customer Success
Senior operations manager job in Raleigh, NC
Job DescriptionSalary:
Prometheus Group is a team of self-starters centered on being resourceful, accountable, and results focused. Career progress is based on merit and not years of service or attaining certifications. Our drive and dedication to creating great products for our global customers are at the heart of all we do! In joining Prometheus, you will become a part of the largest global provider of comprehensive enterprise asset management (EAM) software solutions that support the management life cycle for equipment maintenance and operations.
Role Overview:
We are seeking a strategic, systems-minded, and people-focused Director of Operations Customer Success to scale and optimize our global Customer Success (CS) function. This role is ideal for someone who thrives at the intersection of process, technology, and people. You will lead the development of CS infrastructure, tools, and analytics, while also mentoring team members, owning a small portfolio of strategic accounts, and supporting executive-level initiatives that drive customer-centric growth.
Key Responsibilities:
Operational Strategy & Execution
Design and implement scalable CS processes, playbooks, and engagement models.
Develop, document, and continuously refine standardized processes and methodologies for Customer Success operations, ensuring consistency and scalability across global teams.
Champion the adoption of best practices in customer lifecycle management by implementing structured methodologies for onboarding, engagement, renewal, and expansion.
Define and track KPIs, health scores, and success metrics to drive performance.
Build Power BI dashboards and reporting frameworks to monitor customer health, risk, and growth opportunities.
Support strategic planning and reporting for CS and Executive leadership.
Own and optimize the CS tech stack, including Power BI, Salesforce, Asana, Atlassian, High-Spot, Intact/Sage, Team Support, and OpenAir.
Drive system integration, automation, and data integrity across platforms.
Provide executive-level insights to support decision-making and cross-functional alignment.
Qualifications:
710+ years in Customer Success, Revenue Operations, or Business Operations, with at least 3 years in a leadership role.
Proven success scaling CS operations in a B2B SaaS or enterprise software environment.
Deep experience with CS platforms, CRM (Salesforce), and BI tools (PowerBI).
Demonstrated experience in evaluating, selecting, and implementing Customer Success Management (CSM) tools and applications to optimize customer engagement and operational efficiency.
Strong understanding of customer lifecycle management, segmentation, and success planning.
Excellent project management, communication, and stakeholder engagement skills.
Experience in the industrial, manufacturing, or asset-intensive sectors is a plus.
Benefits Overview
We offer an attractive benefits program to meet the diverse needs of our teammates:
Employee base HSA plan, dental, life and short-term disability coverage 100% paid for by Prometheus Group
HSA & FSA plan options
Retirement Savings with Generous Company Match & Immediate Vesting
Gym membership to O2 Fitness
Casual dress attire
Half-Day Fridays
Generous Paid Time Off
Company Outings, Trips & Activities
Prometheus Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Ops Program Manager
Senior operations manager job in Durham, NC
Ops Program Manager Job ID: 21-12305 Description: Global Operations Associate Project Manager The Global Operations Associate Project Manager provides the gateway to delivering services, by providing project coordination services and oversight from initiation through delivery for professional services. Associate PM's manage all processes and systems relevant to the successful completion of internal services/organizational goals including reviewing new projects with the Project Managers and Regional Manager, identifying tasks and resourcing requirements, driving customer facing kick off calls supporting the technical teams on delivery. Administering the project to completion by supporting administrative delivery requirements and revenue requirements thru delivery and revenue recognition. This is a strategic role that requires a keen focus on customer satisfaction and internal relationships with PS Reginal Managers, Project managers, Resource Managers that also requires customer focus and soft skills and attention to detail. This is a fast paced and dynamic role that requires critical thinking and a customer first attitude where team work and collaboration are a must.
Interaction:
Associate Project Mangers work collaboratively with professionals in several Service functions, with a focus on assisting the Regional Managers (RMs), Program/Project Managers (P/Client) and Professional Service Consultants (PSCs), Delivery Partners through the lifecycle of the service projects resulting in successful delivery and customer outcome. Establishing successful relationships are key to a success in this role.
Location: RTP, North Carolina or Remote
Travel: Limited Travel
Essential Functions and Responsibilities include but are not limited to:
Administrative & Project Management Tasks:
Review new projects in Pulse application, project management system.
Work closely with customers and account teams to determine scope of delivery for Professional Services as well
Work with the Program Managers to obtain dates for scheduling and assist with questions concerning order details
Work closely with strategic Resource Management team to identify resource skill requirements to identify delivery resources, PSC's, PM's and partners
Update project and task statuses and notes in Pulse
Maintain detailed notes, status, dates in Pulse for understanding of project delivery status
Manage and drive backlog to maintain a clean list of deliverable projects
Participation in new initiatives by providing subject matter expertise, participating in user acceptance testing, possible training content development
Providing coaching and support to offshore team on transactional deliverables
Providing support to the PS field so they can successfully focus on technical delivery
Attention to detail to ensure accurate PS forecasting
Attention to details to ensure accurate and ON TIM Revenue recognition
Understanding on invoice rules and needs to support customer invoicing requirements
Desired Education & Experience:
Strong Customer Focus and experience with customer interactions via phone, email, meetings
Bachelor's degree desired or equivalent job experience
Project Management experience or Customer Service background, preferably involving scheduling responsibilities.
Knowledge of Microsoft Office suite with strong Excel skills.
Strong oral and written communication skills.
Strong organization skills and attention to detail
Ability to work collaboratively within a team environment to meet aggressive goals and pre-defined measurement criteria.
Strong aptitude for learning new technologies and familiarity with the basic hardware and services provides.
* Job details
*
VP of Operations
Senior operations manager job in Apex, NC
Job Description
VP of Operations - Commercial Roofing
About the Opportunity
Our client is a long-standing, family-oriented commercial roofing contractor with decades of
history and a strong reputation for safety, quality, and employee loyalty. Their North
Carolina division delivers large-scale projects for universities, healthcare facilities,
industrial sites, and multifamily clients.
They are seeking a VP of Operations to oversee operations for their North
Carolina business. This executive will report directly to the CEO at headquarters, with
quarterly travel to HQ and local office/site visits as needed.
This role offers the opportunity to make a lasting impact on a mid-sized, growth-minded
organization that values succession planning, employee development, and safety above all
else.
Key Responsibilities
• Lead daily operations for the North Carolina division.
• Oversee and develop project managers, coordinators, and field staff.
• Chair weekly operations meetings and maintain strict safety/quality standards.
• Resolve escalated customer issues that cannot be addressed at the project level.
• Maintain strong client relationships and support business development efforts.
• Recommend compensation actions and career development opportunities for staff.
• Stay current on roofing technologies and promote a culture of safety and teamwork.
Candidate Profile
• 10+ years' experience in commercial roofing (flat/low-slope systems, TPO/EPDM,
multifamily, healthcare, or institutional projects).
• Proven leadership in operations, project management, or executive roles (VP Ops, COO, or Senior PM ready to step up).
• Strong safety track record (OSHA, VPP, or comparable standards).
• Tech-savvy with working knowledge of project/accounting software (ERP/Viewpoint
preferred).
• Excellent communication, problem-solving, and customer service skills.
• Relocation assistance considered for the right candidate (East Coast or South
preferred).
Compensation & Benefits
• Base salary range: $130K-$170K+ (depending on experience)
• Annual performance bonus opportunities
• Full benefits (medical, life insurance, 401k, etc.)
• Long-term ownership/partnership opportunities
Why This Role
This is an opportunity to step into an operational leadership role for a respected
commercial roofing division, with direct influence over safety, profitability, and team
culture. Ideal for a seasoned operator or an ambitious Senior PM ready for the next step,
this role provides stability, career growth, and the chance to make a lasting impact.
Ready to Apply?
Send your resume to *********************** for confidential consideration. Take the next step in your career with a company that values expertise, leadership, and long-term growth.
Job #16815343
#LI-TS1
#TSSHP
Director - Special Operations (Security)
Senior operations manager job in Cary, NC
TITLE
DIRECTOR
WORKING TITLE
Director- Special Operations
SCHOOL/DEPARTMENT
Office of Security
LOCATION
Crossroads I, Cary, NC
PAY GRADE
Director Band 2
FLSA STATUS
Exempt
REPORTS TO
Senior Director-Security
SUPERVISES
1 Event Coordinator; Vendor contractors
WORK WEEK SCHEDULE
Monday-Friday
WORK HOURS
Regular business hours
Irregular and extended work hours at times (evenings and weekends)
NUMBER OF MONTHS PER YEAR
12
POSITION PURPOSE:
Responsible for managing all daily security operations. Provides direct supervision and oversight of all private security contracts and services to include preparation of request for proposals (RFPs), preparing contracts, the school resource officer (SRO) program, off-duty contracts, the ID badge office, and the card access program. Collaborates with the Senior Director in planning, developing, implementing, and maintaining district-wide security operations, security policies, and regulations. Develops and maintains liaisons with local municipalities, county departments, and similar entities to facilitate plan development and response effort coordination. Participates in budget development for the security office.
MINIMUM QUALIFICATIONS:KNOWLEDGE, SKILLS, AND ABILITIES
Comprehensive knowledge of current trends and developments relating to security concepts of educational settings and facilities;
Comprehensive knowledge of criminal law, emergency management, public school law relating to security, and educational policy;
Considerable knowledge of Microsoft Office, specifically, Word, Excel, and PowerPoint; Google Apps;
Skilled in analysis and problem-solving;
Effective organizational skills;
Ability to communicate clearly and concisely both in oral and written form using a variety of communication techniques and tools to ensure the appropriate flow of information, collaborative efforts, and feedback;
Ability to handle multiple projects and remain calm, professional, and functional during stressful circumstances;
Ability to work independently and prioritize work assignments and resources;
Ability to work flexible hours as needed, including evenings and weekends;
Ability to perform continual study and awareness of security related technologies and strategies;
Ability to establish and maintain effective working relationships with employees, representatives of government, volunteer organizations, public officials, and business/community organizations.
EDUCATION, TRAINING, AND EXPERIENCE
Bachelor's degree in Emergency Management, Public Administration, Business Administration or closely related field from an accredited college or university; AND
Five years of experience in an educational setting planning and managing public safety daily operations and interacting effectively with school system administrators; AND
Experience in private security services and developing request for proposals (RFPs), contracts, selection of candidates, and developing post orders; AND
Experience interacting with representatives of government, volunteer organizations, public officials, and business/community organizations; AND
Project management experience.
An equivalent combination of relevant education, training, and experience which provides the knowledge, skills, and abilities necessary to successfully meet the essential duties may be considered.
CERTIFICATION AND LICENSE REQUIREMENTS
Must hold and maintain a valid motor vehicle operator's license according to the State of North Carolina requirements.
PREFERRED QUALIFICATIONS:
Certified in CPR, AED, and Basic First Aid.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Manages the daily operation of security programs; in the absence of the Senior Director, oversees all departmental activities.
Provides direct supervision and oversight of all private security contracts and services to include preparation of RFPs, preparing contracts, the SRO program, off-duty contracts, the ID badge office, and the card access program.
Responsible for providing specific focus on developing, implementing, and monitoring of initiatives to drive progress toward delivery of the district's key goals and strategic initiatives.
Assists the Senior Director of security with budget development.
Develops and maintains liaisons with local municipalities, county departments, and similar entities to facilitate plan development and response effort coordination.
Reviews and proposes alterations to the emergency operations plan based on regularity changes, technological changes, or lessons learned from training or real-world situations.
Conducts physical risk assessments and staff surveys to determine operational and functional response agencies.
Coordinates maintenance of a National Incident Management System (NIMS) compliant district emergency operations plan (EOP) and coordinates all training for staff, emergency response teams, and local emergency response agencies.
Develops and maintains mutual aid agreements with all local agencies; facilitates the planning of training and exercises involving mutual aid response to WCPSS locations.
Responsible for preparing with the Senior Director of Security or designee the disaster/emergency response for emergencies such as hurricanes, nuclear accidents, chemical spills, and school shootings; assists during emergency operations center (EOC) activations and prepares situational status reports that describe response and recovery efforts and needs assessments.
Collaborates with the Senior Director in planning, developing, implementing, and maintaining district-wide security operations, security policies, and regulations.
Collaborates with the Senior Director to ensure continual evaluation of security programs and recommendation of changes based upon ongoing analysis of data and trends.
Coordinates with the Senior Director in managing all functions of the Office of Security, including providing presentations at Board meetings, Safety and Security Board committee meetings, the community, and other meetings, as required.
Supports the Senior Director with coordinating emergency operations planning with all schools and emergency responders.
Performs other related duties as assigned.
WORKING CONDITIONS:PHYSICAL ENVIRONMENT
Must be able to use a variety of office equipment such as computers, scanners, and copiers. Must be able to communicate effectively. At times requires the ability to lift, carry, push, pull or otherwise move objects up to ten pounds. The work requires driving automotive equipment. Due to the amount of time spent standing and/or walking, physical requirements are consistent with those for light work.
WORK ENVIRONMENT
Must be able to work in an office environment and come into direct contact with school system staff, staff members of external funding agencies, and the community.
EFFECTIVE DATE: 10/2022
DISCLAIMER:
The above statements are intended to describe the general purpose and responsibilities assigned to this position. They are not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and skills that may be required of the employees assigned to this position. This description may be revised by the supervisor, with HR review and approval, at any time.
Auto-ApplyBaseball Director, Field Operations
Senior operations manager job in Durham, NC
The Director of Field Operations is responsible for overseeing the maintenance, preparation, and overall care of the playing surfaces at both Durham Bulls Athletic Park and Historic Durham Athletic Park, ensuring they meet the highest professional baseball standards. This role leads all aspects of field management, from turf health and irrigation systems to game day operations and special event coordination, while managing a dedicated grounds crew and maintaining a safe, world-class playing environment.
The Director plays a key role within the Durham Bulls leadership team, balancing hands-on fieldwork with administrative responsibilities including budgeting, staff development, and long-term planning. The ideal candidate is an experienced turf professional with a deep understanding of grass management, field safety, and complex maintenance systems.
This position requires strong leadership, communication, and organizational skills, as the Director will regularly collaborate with coaches, umpires, league officials, and front office leadership to ensure that every game and event runs smoothly.
Key Areas of Responsibility
Field Maintenance and Preparation:
* Oversee the daily maintenance and care of the Durham Bulls Athletic Park and Historic Durham Athletic Park playing field and adjacent areas.
* Maintain all field preparations, including but not limited to turf management, fertilization, edging, base area, home plate and mound preparation, warning track maintenance, bullpens and infield surface maintenance.
* Coordinate timeline for comprehensive in-season and off-season field maintenance.
* Responsible for monitoring and maintaining the quality of the turf, infield dirt and warning track to standards set for each field.
* Responsible for consistent monitoring of weather conditions to ensure all proper precautions are taken for the field to always be playable.
* Responsible for the maintenance and repair of the playing field that includes, but is not limited to turf (mowing, edging, fertilizing, aerating, top-dressing, over-seeding, discovery/control of weeds, insects, and diseases) and Soil (infield skin, baselines, home plate, pitchers' mound, bullpens, warning track) management.
* Required to following MLB approved professional groundskeeping practices and compile groundskeeping program document for MLB approval that outlines the management practices used to maintain all aspects of the playing surface and field equipment. Should also clearly outline team's daily, weekly and monthly management practices, inventory of all materials and pre- and post-game protocols for all areas.
Systems Maintenance
* Responsible for maintenance of all equipment to extend the useful life to minimize repair and replacement costs.
* Maintain clean and tidy grounds and grounds shed area.
* Responsible for maintaining and repairing irrigation systems to ensure proper watering of the field.
* Monitor and manage field drainage systems to prevent flooding and ensure playable conditions.
* Maintain inventory of groundskeeping supplies and materials.
Game Day & Special Events
* Oversee the recruitment, training, and supervision of seasonal staff.
* Maintain staffing levels consistent with Durham Bulls standards while always ensuring staffing costs remain on budget.
* Responsible for set up of field for all team practices, outside baseball games and special events held on the field.
* Coordinate with team and league officials to address any field-related concerns.
* Collaborate with General Manager on all-weather decisions on event days and maintain positive relationships with umpires and coaches in weather related matters.
* Manager Head Groundskeeper plans for set-up, protection and restoration efforts for non-baseball events.
* Ensure the Head Groundskeeper oversees tarp teams and tarp communication.
Administrative & Miscellaneous
* Key member of the Durham Bulls leadership team.
* Responsible for preparing, overseeing and meeting all set budget items.
* Stay current with industry trends and best practices in groundskeeping and field maintenance.
* Assist Stadium Operations team with various stadium projects during off season down time.
* Other duties as assigned by General Manager.
* Develop relationships with home and visiting managers.
Required Qualifications
* 5+ years of professional baseball experience in turf management.
* Turfgrass degree or certification from a program of 2 years or more.
* Management experience and working knowledge of turf equipment and athletic field procedures.
* Expert knowledge of hybrid Bermuda turf diseases and culture, including overseeding, top dressing and sod repair.
* Experience managing full-time and seasonal staff.
* Excellent project management and organizational skills.
* Valid Driver's License.
* Valid NC Pesticide License must be obtained within six months of employment.
Work Conditions: The work conditions and characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
* Ability to work flexible hours as needed, including evenings, weekends, and holidays.
* This position requires working outdoors in unpredictable weather conditions, including extreme heat, cold, rain, snow, and wind, necessitating the ability to adapt to changing environmental factors and wear appropriate protective gear as needed.
Benefits:
* Competitive salary based on experience.
* Benefits package including:
* Comprehensive health insurance plan options
* Vision and Dental Insurance
* Company sponsored life insurance
* Numerous voluntary benefit options - legal plans, pet insurance, discounted home and auto and more!
* 401K with company match
* Generous paid time off
* 9 paid company holidays
* Opportunities for professional development and career growth.
* Dynamic and inclusive work environment with a supportive team culture.
* Exciting projects and growth opportunities within a leading organization.
* Opportunities to attend free local events, such as sporting events, concerts, shows, and more.
Pre-Employment Information:
* A pre-employment drug screening is required.
* Capitol Broadcasting Company participates in E-Verify.
* Capitol Broadcasting Company participates in the Work Opportunity Tax Credit (WOTC) program. However, completing the WOTC questionnaire is completely voluntary. Your decision will have absolutely no impact on your hiring chances, and your application WILL be accepted regardless of whether you choose to provide this information or not.
EEO Statement:
Capitol Broadcasting Company is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
CBC Statement:
Capitol Broadcasting Company, Inc. is a diversified communications company which owns and/or operates WRAL-TV, WRAZ-TV, WRAL-FM, WRAL-HD2, WNGT-CD, WCMC-FM, WCMC-HD1, WDNC-AM, WCMC-HD2, WCMC-HD3, WCLY-AM, WCMC-HD4, Microspace, and WRAL Digital in Raleigh, NC; WILM-TV, WILT-LD and Sunrise Broadcasting in Wilmington, NC; The Durham Bulls Baseball Club, Bull City Hospitality, and Coastal Plain League in Durham, NC; The Holly Springs Salamanders in Holly Springs, NC; the American Underground startup hub in Durham, NC; and real estate interests including the American Tobacco Historic District in Durham, NC; Rocky Mount Mills in Rocky Mount, NC; MoJud Lofts in Greensboro, NC; and The Thread in Rock Hill, SC.
Auto-ApplyOperations Director
Senior operations manager job in Durham, NC
Job DescriptionDescription:
Responsible for the management and leadership of the production and warehouse departments. Coordinate activities among Production Managers in Production Scheduling, Quality, Job Setup, and New Product Introduction.
Responsible for providing Warehouse, Facilities and Engineering operational support to all sub-contract work areas within DECI. The activities to be coordinated include: Equipment Resource Allocation, Internal Inventory Management, Space Allocation.
Provide operational, facilities infrastructure, upgrades or repairs as needed for lease customers as required by lease agreements.
Work with the Production Department to support material pulled from the warehouse to prepare materials and correctly move them within our ERP system prior to transfer to the production cell.
Manage the status and execution of preventive maintenance and repairs on electro-mechanical production equipment, fixtures and infrastructure.
Manage maintenance and service vendors and make recommendations on service contracts. Solicit quotes from maintenance and service vendors.
Coordinate with outside vendors for large installs and complex repairs.
Assist the Chief Operations Officer with long-range operating goals, capacity planning, and implementation of new technology to bring about efficiencies. Interface positively to support staff in other areas related to production and effective vocational training of adults with disabilities.
Ensure that all production activities are carried out in accordance with quality standards and work instructions.
Coordinate activities among peers and subordinates, including warehouse, facilities, transportation, production scheduling, and new product introduction. Support Production staff on job set-up.
Communicate/coordinate customer needs with Sales and Customer Service Director and Production Managers to determine production schedules.
Effectively communicate. Exercise discretion, along with flexibility and an attitude of cooperation. Provide unbiased conflict resolution and uphold DECI's commitment to diversity, equity, and inclusion.
Monitor the progress of production jobs to ensure they are on track to meet customer deadlines.
Ensure resolution of service and/or billing opportunities. Assess validity of report and coordinate with staff to determine methods of prevention. Complete month end billing spreadsheet.
Assign production goals by job and workgroup, monitor output and make adjustments accordingly to meet or exceed quoted time studies.
Communicate effectively in advance with leadership and others as necessary to carry out needed ongoing preventive maintenance and/or improvements.
Ensure resolution of quality concerns and customer feedback that was caused by DECI. Assess the validity of concerns and determine methods of prevention.
Advise DECI Executives on all New Product Introduction activities.
Work cooperatively and professionally with DECI staff, subordinates, persons with disabilities, and other business contacts. Maintain good public relations with customers and professional contacts. Advise managerial staff on all matters related to inventory, warehousing and facilities. Regularly interface appropriately with leaders in all areas. Work as a team to provide the best outcomes.
Focus on orderliness and safety as the top priorities in all production areas.
Make sound decisions based on conclusions for which there is precedent and consult administration as for input/advice/approval appropriately.
Understand, interpret, follow and ensure adherence to DECI, ISO 9001, FDA regulations, and CARF policy and procedures.
Coordinate, supervise and train subordinates to utilize their individual skills to maximize results. Recommend and participate in development activities to support development of staff.
Handle personnel issues. Make hiring, promotion, and termination recommendations to Human Resources in accordance with legal standards and DECI procedures.
Make sure statement of work is accurate for the job. Prepare materials necessary for shipping. Keep necessary records as required.
Provide input on sales and quotation activities with regards to DECI's capacity and capabilities.
Complete evaluations and approve time, including PTO requests, of Production Managers and Warehouse Operations Manager in a timely manner.
Focus on efforts to increase positive staff morale.
Exhibit loyalty toward the overall goals and mission of DECI. Present a consistently positive disposition in supporting, sharing, and carrying out Leadership and Executive team decisions.
Support and share the organizational vision. Responsible for developing and successfully implementing initiatives toward the achievement of organizational goals.
Create effective measurement and reporting tools to improve productivity, reduce costs, monitor progress and gauge the efficiency and effectiveness of all applicable processes. Streamline processes for maximum output/efficiency.
Recommend and participate in staff development activities to support development and increase morale.
Responsible for regular and effective communication with all direct report staff. Oversee all personnel issues effectively and succinctly without need to continually revisit same issues.
Foster a growth-oriented, positive, and encouraging environment while keeping staff accountable to DECI policies, procedures, and requirements of government agencies. Motivate and encourage staff to promote their personal and professional growth. Provide opportunities to learn through formal and informal methods.
Accurately assess own strengths and weaknesses and initiate appropriate plans for personal and professional development. Continuously strive to improve knowledge and skills.
OTHER DUTIES
Ensuring the facility is fully secured at end of each working day, as needed.
Train new staff in the department.
Other duties as assigned.
Requirements:
Bachelor's degree in operations, business or related field, or five years minimum successful experience in project management, quality control, production.
Excellent written and verbal communication skills and the ability to work cooperatively with all levels of individuals. Ability to provide conflict resolution and remain unbiased.
Understanding of management and confidentiality concepts, theory and regulations.
High degree of judgment and ingenuity required to deal with complex factors not easily evaluated. Will make decisions based on conclusions for which there is little precedent.
Initiative and leadership abilities are important traits for this position, along with a responsibility to deadlines/other job demands and ability to deal with various projects effectively and efficiently.
Detailed-oriented, strong organizational skills; ability to effectively manage multiple projects at one time,
Maintain easy accessibility to records & information.
Flexibility to adapt to varied requests and interrupted schedules
Physical ability to carry/move/lift at least 35 lbs., demonstrate and/or perform production tasks.
Ability to assist with clients in an occasional emergency: includes restraining (if certified).
SKILLS & ABILITIES
Computer Skills: Exceptional computer training/experience. MS Office environment (Word, Excel, Access, PowerPoint).
Other Requirements: U.S. Citizen or U.S. work qualification
Director of Security Operations
Senior operations manager job in Raleigh, NC
Advance Auto Parts is seeking a seasoned and strategic Director of Security Operations to lead the operational arm of our Information Security program. This role is responsible for overseeing the day-to-day execution of security operations, including threat detection, incident response, vulnerability management, and security monitoring across the enterprise. The ideal candidate will bring deep technical expertise, strong leadership capabilities, and a proactive approach to managing cyber events in a dynamic retail environment. The key responsibilities of the role include:
This position is 4 days in office, 1 day remote per week, based at our corporate headquarters in Raleigh, North Carolina (North Hills)
Security Operations Leadership
Lead and manage the Security Operations Center (SOC), ensuring 24/7 monitoring, threat detection, and incident response capabilities.
Oversee the development and execution of operational security processes, playbooks, and escalation procedures.
Threat & Incident Management
Direct the incident response program, including investigation, containment, remediation, and post-incident reviews.
Collaborate with internal teams and external partners to manage and mitigate security threats.
Vulnerability & Risk Management
Own the vulnerability management lifecycle, including scanning, prioritization, remediation tracking, and reporting.
Partner with infrastructure and application teams to ensure timely resolution of security findings.
Identity & Access Management (IAM)
Own the IAM strategy and roadmap, including identity lifecycle management, access provisioning, and de-provisioning.
Define and enforce access scopes using RBAC and ABAC models to ensure least privilege and separation of duties.
Oversee IAM platforms (e.g., Okta, Azure AD, SailPoint) and ensure integration with enterprise systems and cloud environments.
Lead periodic access reviews, certification campaigns, and compliance reporting.
Monitoring & Analytics
Implement and optimize security monitoring tools and SIEM platforms to improve visibility and response times.
Develop metrics and dashboards to measure operational effectiveness and risk posture.
Team Development & Collaboration
Build and mentor a high-performing security operations team.
Foster collaboration across IT, compliance, legal, and business units to align security operations with enterprise goals.
Continuous Improvement
Stay current with emerging threats, technologies, and best practices.
Drive innovation and automation in security operations to improve efficiency and scalability.
Qualifications:
Bachelor's or master's degree in computer science, Information Security, or related field.
10+ years of experience in cybersecurity, with 5+ years in a leadership role focused on security operations.
Proven experience managing SOCs, incident response, vulnerability management programs, and IAM programs.
Strong understanding of SIEM, EDR, threat intelligence, forensic tools, IAM platforms, and access governance models.
Skills & Competencies
Excellent communication and leadership skills.
Strong analytical and decision-making abilities.
Deep technical knowledge of security operations and IAM tools.
Ability to manage high-pressure situations and complex incidents.
Experience in regulated environments and compliance frameworks.
California Residents click below for Privacy Notice:
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Auto-ApplyDirector of Bakery Operations
Senior operations manager job in Durham, NC
Director of Bakery Operations
The Director of Bakery Operations (DBO) leads the culinary program at Joe Van Gogh. This position directly oversees the management of the South Court Bakery and Woodcroft Kitchen. The DBO is constantly working to grow and improve the culinary program at Joe Van Gogh through recipe development, improving SOPs, developing new streams of revenue, and fostering meaningful wholesale relationships. The DBO carefully sources products and ingredients and develops recipes for the cafes and wholesale customers. The DBO is a company leader and works closely with other company leaders to promote and elevate the culinary department and the Joe Van Gogh brand.
Reports To: VP of Human Resources and OperationsDirect Reports: Bakery ManagerStatus: Full Time Salaried
Operations
Meets weekly and sends monthly report to VP.
Ensures that all bakery products meet quality standards.
Resolves wholesale customer conflicts, facility issues, equipment challenges, etc.
Examines bakery and food bar financials, implements strategies to improve sales or labor percentages as needed.
Handles sensitive and private employee and customer information with care according to JVG policies.
Coordinates delivery van maintenance.
Coordinates major equipment repairs and purchasing.
Sources products that align with production needs and company values.
Manages the finances of South Court and Woodcroft including invoicing, financial review, profit margins,
Project manager for seasonal menu changes.
Continually improves bakery and kitchen SOPs.
Manages the wholesale bakery program including communicating, monitoring invoicing, and problem solving.
Team Management
Holds monthly 1v1 meeting with management, compiles notes and follows up accordingly.
Collaborates with LTD to create and monitor job descriptions and review forms.
Thoughtfully compiles and presents performance reviews, references pay scale accurately.
Utilizes and files all human resource paperwork correctly.
Gives feedback regularly and encourages team members to set goals.
Trains new and current managers, delegates to share workload effectively.
Ensures compliance with all JVG policies.
Ensure best practices and maintain high quality standards in product preparation.
Addresses performance challenges with direct reports, utilizing HR as a resource as applicable
Collaborative Contribution
Attends and contributes to retail and corporate operations meetings.
Brainstorms and tests new initiatives, communicates effectively with team members.
Shares feedback and contributes to continuous improvement of bakery structures and resources.
Completes additional projects as assigned.
Collaborates with stakeholders on new culinary department initiatives.
Coordinates with marketing for social posts, special events, program expansion.
MINIMUM REQUIREMENTS
At least three years' experience running a culinary program.
At least two years' experience with commercial recipe development
Superior teamwork, leadership, and collaboration skills.
Passion for serving others and leading a team in a fast-paced environment.
Ability to communicate effectively with a wide variety of stakeholders.
Passion for learning; ability to efficiently apply new skills and systems.
Ability to offer and accept feedback, inspire others, and delegate effectively.
Ability to work independently and manage multiple projects / priorities simultaneously.
Ability to help employees learn and grow through performance challenges, with the support of HR.
Reliable transportation and a valid driver's license.
Criminal background check as required by JVG's institutional partners
Proficiency in Microsoft Office Suite
PHYSICAL DEMAND
Prolonged, frequent ingestion of pastry and food products, coffee, tea, and other caffeinated beverages.
Prolonged periods of constant repetitive motion with hands and wrists.
Prolonged periods of time on foot, squatting, kneeling, and bending.
Ability to lift 50 pounds or more.
Sr Operations Supervisor-Fleet
Senior operations manager job in Morrisville, NC
Compensation: $44,000-$55,000 per year
Who we are:
InteLogix is a leading provider of integrated solutions, utilizing cutting-edge technology to provide exceptional customer experiences. Our commitment to excellence and innovation has enabled us to redefine industry standards and create brighter futures for our clients and their customers. We are dedicated to making lives better through our empathetic customer engagement and advocacy for our clients' brands and reputations.
Overview:
The Sr Operations Supervisor-Fleet is responsible for assisting the Production Manager and coordinating the daily operations of fleet maintenance and management, ensuring work is completed efficiently and in compliance with company policies and standards. This role involves supervising a team of employees, developing relationships with fleet account contacts, evaluating employee performance, and collaborating with other departments to enhance operational effectiveness.
Key Responsibilities:
Supervision and Leadership:
Plan, organize, and supervise daily fleet operations to ensure timely completion of tasks.
Provide direction and communication to employees, offering guidance and support as needed.
Promotes a positive work environment by establishing rapport and initiating relationships with colleagues.
Evaluate employee performance, provide counseling, and address work-related issues.
Document and escalate performance issues for corrective action and training.
Relationship Building:
Develop and nurture relationships with fleet account contacts, serving as the primary point of contact.
Provide direct contact details to ensure efficient communication and support for fleet accounts.
Operations Management:
Coordinate and monitor the activities of employees to maintain quality of work and optimize resource utilization.
Recommend improvements to enhance operational efficiency and effectiveness.
Reporting and Analysis:
Prepare and distribute various reports on fleet accounts and activities, including account matching, negative balances, and potential account conversions.
Ensure reports are clear, concise, and provided in a timely manner to support decision-making.
Compliance and Policy Development:
Collaborate with management and other departments to develop policies, procedures, and standard operation procedures for fleet operations.
Ensure compliance with applicable laws, regulations, and company policies.
Technical Expertise:
Act as a technical resource regarding assigned functions and projects, providing expertise and guidance to employees.
Document and communicate system issues and resolutions to relevant team members.
Issue Resolution:
Investigate and address issues, concerns, and complaints related to fleet operations in a satisfactory and timely manner.
Qualifications:
High School Diploma or GED is required; some college preferred.
Proven experience in customer service or related field, with at least 3 years in a supervisory role.
Strong leadership and communication skills.
Knowledge of fleet operations, and compliance requirements.
Ability to analyze data, prepare reports, and make recommendations for process improvements.
Excellent problem-solving and decision-making abilities.
Familiarity with relevant software and technology for fleet management.
Must have demonstrated willingness to assist other Customer Service Representatives and a commitment to GC Services and its regulations and procedures.
Ability to work independently and as part of a team in a fast-paced environment.
Must live near or be in close proximity to one of the supported call centers in Winston-Salem, Rocky Mount and Morrisville.
Auto-ApplyDirector, Operational Readiness CQV
Senior operations manager job in Raleigh, NC
CRB is a leading provider of sustainable engineering, architecture, construction and consulting solutions to the global life sciences and food and beverage industries. Our more than 1,100 employees provide best-in-class solutions that drive success and positive change for our clients, our people and our communities. CRB is a privately held company with a rich history of serving clients throughout the world, consistently striving for the highest standard of technical knowledge, creativity and execution.
Job Description
Director, Operational Readiness
Position Summary
CRB is looking for an energetic, self-motivated individual for the role of Director, Operational Readiness. The Director will lead cross-functional teams in the integration and delivery of Operational Readiness services (Turnover, CQV, and Startup Operations) on capital projects for our Life Science, Food & Beverage, Semi-Conductor, and Data Center clients. Their main focus will be to become a business partner with Client's in achieving a "Make Product Faster" mindset which enables licensable facilities to be production online, sooner utilizing risk-based and lifecycle methodologies. This role will also include helping clients navigate through regulatory requirements, devising and executing strategies that meets timelines, and assessing / mitigating risk - all while driving leaner processes to achieve the end goal. The Director will provide oversight, guidance, and team formation for all regional projects from business development to proposal stage, to facility turnover. This position requires a high level of organization, communication, and leadership; and the qualified candidate will have excellent interpersonal skills with internal and external clients. They will represent CRB in a professional manner, assist in winning work, and understand how their strategy directly impacts our collective success.
Responsibilities
* Maintain P+L responsibilities for business team and accountable to achieve Regional Team Revenue and Profit goals
* Coordinate/collaborate with Regional leadership in business development and account management on Market Focus, Trends, and developing New Client Solutions
* Lead and Support the Operational Readiness approach internally and externally with client's Design, Operations, Quality, and Regulatory teams
* Manage regulatory reviews, be part of operational design reviews, develop overall risk-based approach for testing/documentation
* Active management of internal and/or external Operational Readiness resources on projects
* Lead the development of specific Turnover, Operation, and CQV plans to ensure integration with design, automation and construction plans
* Work with Construction and Digital Innovation to deliver streamlined data management across various platforms
* Manage our partners and/or build a group to execute the integrated delivery strategy
* Develop and maintain relationships with ley stakeholders for successful projection execution
* Collaborate/Support the Digital Innovation team in the delivery of project data to Client's using best practices and AI integration
* Future - assist in regulatory filings and agency reviews; operational training/staffing for clients
* Knowledge of US FDA (21 CFR 210, 211, 810), ISO 9001, and EU EMEA regulations
* Knowledge of primary industry guidance on CQV and CSV, including but not limited to:
* ISPE Baseline Guide 5 Commissioning and Qualification, edition 2
* ISPE GAMP V, A Risk Based Approach to Compliant GMP Computerized Systems
* ASTM E2500 Standard Guide for Specification, Design, and Verification of Pharmaceutical and Biopharmaceutical Manufacturing Systems and Equipment
* ISPE Guideline Science and Risk-based Approach for the Delivery of Facilities, Systems, and Equipment, 2011
* ISPE Good Practice Guide Applied Risk Management for Commissioning and Qualification, 2011
Qualifications
* Bachelor's Degree in Architecture, Engineering, Life Sciences, Construction Management, or similar degree preferred, or equivalent years of relevant industry experience.
* Professional licensure strongly preferred.
* Minimum of 15+ years of Commissioning, Qualification, Validation, Compliance, and Operations experience in the Life Science industry; Sound technical knowledge of both US and global regulatory requirements.
* Demonstrated effective leadership, financial management and collaboration skills.
* Interpersonal and leadership skills necessary to communicate clearly, and effectively manage qualification/validation activities with all levels of personnel from various disciplines across the organization.
* Direct experience in producing and managing commissioning, qualification, and operational deliverables.
* Familiarity with all phases of design and construction required; direct experience in Life Sciences capital projects preferred.
* Excellent organizational, interpersonal, presentation, and communication skills.
* Commitment to technical excellence, as well as creating world-class experiences for our clients and employees.
* Flexible and willing to travel as needed. Expectation of 50+% travel initially with eventual expectation of up to 25% travel, in support of client projects and regional leadership.
Additional Information
All your information will be kept confidential according to EEO guidelines.
CRB is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer and it is our policy to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Employment is contingent on background screening.
CRB does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of CRB without a prior written search agreement will be considered unsolicited and the property of CRB. Please, no phone calls or emails.
CRB offers a complete and competitive benefit package designed to meet individual and family needs.
If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.
Director of Operations and Administration, North Carolina City & County Management Association (NCCCMA)
Senior operations manager job in Chapel Hill, NC
Full-time, benefits earning position Salary: $100,000 **Start Date: May 2026** The Director of Operations and Administration of NCCCMA serves as the chief administrative officer for the Association, providing strategic leadership, operational oversight, and programmatic support to advance the mission of promoting excellence in local government management across North Carolina. This position is housed within the UNC School of Government and works collaboratively with faculty, staff, and external partners to support the professional development and engagement of city and county managers. The Director of Operations and Administration is responsible for implementing the NCCCMA Strategic Plan, supporting the Executive Committee and various standing and ad hoc committees, managing day-to-day operations, and coordinating major events such as the Winter and Summer Seminars. The role also includes outreach to new and existing members, financial oversight, and partnership development. This is a full-time, permanent position with an office in Chapel Hill, NC, a hybrid work schedule, and flexibility of location. The NCCCMA Director of Operations and Administration will exemplify the collaborative culture of the School of Government, working effectively as a team member with divisions, including Strategic Communications, Business and Finance, Programs, and IT as well as with the faculty. The starting salary for this position is $100,000, with the potential for a performance-based annual bonus. The role also includes comprehensive health coverage through Blue Cross Blue Shield as well as ancillary benefits such as dental, vision, disability, and life insurance. Additional perks include a 403(b) retirement plan with up to a 6% employer match, a generous paid annual leave package, and opportunities for educational and professional development.
School of Government Services (SOG Services) assists faculty and staff at the UNC School of Government in carrying out its important mission: to improve the lives of North Carolinians by engaging in practical scholarship that helps public officials and citizens understand and improve state and local government. As a nonprofit organization and an official affiliated entity of the University of North Carolina at Chapel Hill, SOG Services also contributes to advancing UNC-Chapel Hill's broader mission of academic excellence, research, and public service.
Essential Duties & Responsibilities Strategic Leadership and Planning (25%)
Provide strategic, logistical, and administrative support to the Executive Committee and committees to implement the NCCCMA Strategic Plan and presidential initiatives.
Track progress on strategic goals and provide regular updates to leadership.
Conference Planning and Implementation (20%)
Lead planning and execution of Winter and Summer Seminars in collaboration with the Program and Sponsorship Committees.
Determine registration and sponsorship fees, negotiate contracts, and manage logistics including housing, materials, and IT support.
Organizational Management (20%)
Oversee day-to-day operations including financial management, membership records, communications, and website maintenance.
Work with the School of Government Business Office to ensure accurate financial reporting and dues calculation.
Administer and moderate the NCCCMA listserv in accordance with policy.
Committee Support (15%)
Provide direct administrative support to the Executive Committee, standing committees, and ad hoc committees.
Coordinate meeting logistics and ensure access to necessary resources and information.
Partnership and Outreach (10%)
Serve as liaison to external partners such as the NC League of Municipalities and NC Association of County Commissioners.
Support the Local Government Training Partnership with Western Carolina University.
Conduct outreach to new managers and promote membership growth.
School of Government Engagement (10%)
Participate in School of Government initiatives including the Center for Public Leadership & Governance.
Assist with development of programs such as ECG, EMG, and Essentials of Local Government Management.
Minimum Qualifications (Knowledge, Skills, Abilities) Bachelor's degree in public administration, public policy, or a related field is required. A relevant undergraduate degree with a minimum of ten years' professional experience may be considered.
Ability to maintain confidentiality and handle sensitive information with discretion.
Attention to detail and accuracy in data entry, document preparation, and record-keeping.
Customer service orientation, with a professional and courteous demeanor when interacting with internal and external stakeholders.
Excellent written and verbal communication skills, including the ability to draft professional correspondence and reports.
Experience with calendar management, scheduling meetings, and coordinating logistics for events or projects.
Familiarity with the NC City & County Management Association and International City/County Management Association.
Problem-solving skills and initiative to identify process improvements and support team efficiency.
Proven ability to manage budgets and lead strategic initiatives.
Strong administrative skills with proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Teams), with demonstrated ability to create, format, and manage documents, spreadsheets, presentations, and email communications.
Strong organizational skills with the ability to manage multiple tasks, prioritize effectively, and meet deadlines.
Strong organizational, communication, and program development skills.
Preferred Qualifications
Ten years of experience as a local government manager, deputy/assistant manager, along with a master's degree in public administration, public policy, or a related field.
Demonstrated experience in strategic planning, conference planning, financial management, committee support, membership engagement, and communications.
Strong interpersonal and relationship-building skills.
Excellent written and verbal communication skills.
High level of organizational and time management skills.
Experience working with academic institutions or universities.
Commitment to public service and professional development in local government.
Operations Manager- Service/Repair (Raleigh)
Senior operations manager job in Raleigh, NC
The first 3 letters in workplace safety are Y-O-U!TK Elevator is currently seeking an experienced Operations Manager- Service/Repair in Raleigh, NC. Responsible for successfully managing all service and repair operations to ensure that the department functions profitably and exceeds the annual budgetary plan.
ESSENTIAL JOB FUNCTIONS:
* Supervises superintendents and employees by providing direction and training, and communicating company policies, procedures and objectives. Includes hiring, and supervising performance management and progressive discipline.
* Administers company safety program. Includes performing safety audits on a weekly basis and stressing the importance of safety to all employees.
* Visits job sites and performs quality audits to ensure that repairs are being completed efficiently and in a cost effective manner. Expectation is for a manager to spend four hours a day in the field working with technicians and meeting with customers.
* Uses accounting reports and Map Point to review route management and callbacks. Includes making necessary changes to improve profitability.
* Provides technical input to sales staff on the scope of work and materials needed to bid repair work. Includes calculating labor and material costs.
* Monitors the three callbacks in 30 days program and take a lead in keeping cancellations under 3%.
* Works with Branch Manager and service and repair Sales Managers to address customers' needs. Communicates daily with customers that have down cars.
* Maintains up-to-date knowledge of all federal, state and local elevator industry code requirements.
* Maintains strong familiarity of company products by attending company training classes and reviewing factory equipment updates and supplier goods. Includes working with regional field trainers.
* Administer parts program for contract service and repair to meet budget expectations and customer satisfaction.
* Performs other duties as may be assigned.
EDUCATION & EXPERIENCE:
* Bachelor's degree (only to be substituted with extensive industry and management experience); or two years' experience managing on a branch departmental level; or an equivalent combination of education and experience
* Requires a valid driver's license and a satisfactory Motor Vehicles Report.
* Thorough knowledge of the elevator industry and general management methods within the elevator industry
* Ability to define problems, collect data, establish facts, and draw valid conclusions
* Ability to interpret an extensive variety of technical instructions in mathematical or diagram form, and deal with several abstract and concrete variables
Provided they meet all eligibility requirement under the applicable plan documents, employees will be offered
* Medical, dental, and vision coverage
* Flexible spending accounts (FSA)
* Health savings account (HSA)
* Supplemental medical plans
* Company-paid short- and long-term disability insurance
* Company-paid basic life insurance and AD&D
* Optional life and AD&D coverage
* Optional spouse and dependent life insurance
* Identity theft monitoring
* Pet insurance
* Company-paid Employee Assistance Program (EAP)
* Tuition reimbursement
* 401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre-tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed.
Additional benefits include:
* 15 days of vacation per year
* 11 paid holidays each calendar year (10 fixed, 1 floating)
* Paid sick leave, per company policy
* Up to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment)
Eligibility requirements for these benefits will be controlled by applicable plan documents. This is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies.
District Director
Senior operations manager job in Raleigh, NC
District Director Opportunity at MainStreet Family Care
MainStreet Family Care is seeking a District Director to lead operations across many clinics across North Carolina. This role is responsible for coaching Regional Managers, driving operational excellence, and fostering a positive culture while ensuring that clinics deliver outstanding patient care and meet performance goals. The District Director plays a key part in MainStreet's continued growth and serves as a bridge between clinic teams and senior leadership.
What You'll Do
Lead, mentor, and hold Regional Managers accountable for clinic performance and operations.
Ensure clinics are fully staffed, well-managed, and consistently meeting KPIs.
Drive budget discipline, operational efficiency, and compliance with company standards.
Build strong relationships with providers and clinic teams, serving as a culture ambassador.
Oversee regional hiring, onboarding, and talent development in partnership with Regional Managers.
Travel to each clinic quarterly to provide leadership presence, coaching, and support.
Collaborate with senior leadership to resolve challenges, implement new initiatives, and celebrate team successes.
Create provider's schedules, which requires strong organizational discipline, foresight, and coordination.
A Day in the Life
As a District Director, you'll split your time between the field and leadership calls. One day you might be in a clinic walking through operations with a Regional Manager, coaching them on staffing or budget management. The next day, you'll be on calls with senior leadership reviewing performance metrics, sharing success stories, and troubleshooting challenges. You'll send weekly communications to your region, recognizing wins and providing encouragement. No two days look the same-but every day you'll know you're making an impact on patients, providers, and clinic teams.
What We're Looking For
Proven leadership experience in healthcare, multi-site management, or operations.
Strong ability to coach and develop leaders while holding teams accountable.
Excellent organizational, analytical, and communication skills.
Comfortable with extensive day travel and occasional overnight stays.
A leader who models MainStreet's mission and values.
Benefits
Sign-On Bonus: $5,000, paid in two parts
Performance Bonuses
Student Loan Assistance/Tuition Reimbursement: $5,000/year, up to 5 years
Health, dental, and vision insurance options
401(k) match
Why MainStreet
At MainStreet Family Care, we are passionate about making healthcare accessible in the communities we serve. As a District Director, you'll have the opportunity to make a lasting impact by developing leaders, shaping clinic culture, and ensuring patients receive exceptional care. We offer competitive compensation, growth opportunities, and the chance to be part of a fast-growing, mission-driven organization.