Team Lead, Market Operations - Lorain, OH
Senior operations manager job in Vermilion, OH
At Carvana, we sell cars, but we are not salespeople. We have made it our mission to create a hassle-free way for people to buy and sell cars. We saw a huge problem with how much of a headache it is to buy a car the traditional way, so we committed ourselves to put customer satisfaction at the core of our business, we have built a no-pressure, no-haggle online car buying experience that saves our customers time and money. Customers can search through thousands of vehicles online, see full 360-degree views of both the interior and exterior of the vehicles before deciding to go through the purchasing process. Our Customer Advocates will then either deliver the purchased vehicle to our customer's driveway using one of our kick-ass one car haulers, or they will meet our customers at one of our amazing coin-operated Vending Machines.
For more information on Carvana and our mission, sneak a peek at our company introduction video .
About the team and position
Carvana's Market Operation department is known for its team-oriented, fast-paced environment. We hire bright people who are willing to roll up their sleeves, step in wherever needed, mentor and develop team members, and assume additional responsibilities as needed while juggling multiple projects. Don't forget to bring your personality! We thrive from each unique perspective. Our strength is in our diversity of opinions.
The Team Lead, in our Market Operations group, is responsible for running the local Carvana hub and everything that comes with it, including (but not limited to); market launch, operations, logistics, consumer branding, team engagement and effectiveness and, of course, the market's ongoing success. We are looking for someone who is a big picture thinker with the ability to manage the employee and customer experience. A Team Lead not only crushes daily operations, but they have the savvy to assess business trends and proactively create solutions to potential roadblocks. We need a strong people leader, as a Team Lead works closely with a team of extremely talented Customer Advocates and is responsible for providing vision and development opportunities.
What you'll be Doing
Be a continuous positive force within the market and create strong morale and spirit throughout the team.
Help interview, select, onboard and train a team of Customer Advocates and provide the tools, resources and guidance they need to be successful. Employee development is an essential part of this role.
Actively develop a team of Customer Advocates by providing feedback, conducting performance check-ins, and setting goals to improve performance and skill set.
Recognize and reinforce individual and team accomplishments by using existing organizational tools and programs as well as by finding new, creative and effective methods of recognition.
Generate and monitor regular reports like a boss and presenting to upper management ... also like a boss.
Be the go to expert for your team. You're always ready to jump in alongside an Advocate to wash cars or jump into our kick-ass single-car hauler and deliver cars to our customers while providing a stellar customer experience.
Drive production in a fast-paced customer service environment and keep every detail of your market operating like a well oiled machine
Actively look for ways to improve the overall customer and Advocate team experience.
Address and effectively manage complex and sensitive customer-facing issues.
What you should have
5+ years work experience in a customer facing team environment
3+ years of management experience
Proven history of developing and coaching employees
Prior experience with strategic planning, process improvement, and guiding teams to exceed goals
Excellent interpersonal and leadership skills
Ability to diagnose and solve problems with varying complexity while maintaining focus on the customer experience
Willingness to work on weekends
Enthusiasm and energy to contribute to and thrive in a rapidly growing start-up atmosphere where roles continually adapt as the company evolves
It would be great if you also had
Bachelor's Degree
Experience with Salesforce or Tableau
An analytical mind
Experience handling logistics
What we'll offer in return
Full-Time Salary Position
Medical, Dental, and Vision benefits
401K with company match
A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more
A great wellness program to keep you healthy and happy both physically and mentally
Access to opportunities to expand your skillset and share your knowledge with others across the organization
A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development
A seat in one of the fastest-growing companies in the country
Other requirements
To be able to do your job at Carvana, there are some basic requirements we want to share with you.
Must be able to read, write, speak, and understand English.
The ability to walk/stand and sustain physical activity for extended periods of time (8+ hours).
Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat.
Requires the grasping, carrying, lifting, pushing, and pulling of items up to 50lbs.
Frequent driving requires excellent visual activity and manual dexterity.
Requires to work in outdoor weather conditions.
Must be able to stay in stationary potions for extended periods of time (when driving) up to 3 hours at a time.
Frequently communicates with customers and must be able to exchange accurate information.
Of course, we'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.
Legal stuff
Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.
Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Independent Operator - Store Manager
Senior operations manager job in Elyria, OH
Grocery Outlet is a rapidly growing, family-oriented retailer dedicated to providing customers with high-quality, deeply discounted products. With commitment to our communities and a strong network of independent operators, we offer a unique business model that empowers entrepreneurs to run their own stores. Our mission is to deliver exceptional value to customers while fostering a culture of independence, integrity, and community impact.
Founded in 1946, Grocery Outlet has a rich history of providing exceptional bargains to customers while supporting local entrepreneurs. Over the decades, we have expanded to more than 500 locations across the United States, maintaining our reputation as the leading extreme-value grocery retailer. Our continued growth and success are driven by our commitment to innovation, strong supplier relationships, and our independent operator model, which has helped countless business owners achieve financial and personal success.
The Independent Operator Role
The Independent Operator (IO) is a hands-on, entrepreneurial role where individuals take ownership of their Grocery Outlet store. This is a unique business opportunity, not a franchise, giving operators the autonomy to run their business while benefiting from the support and resources of an established retail brand.
Key Responsibilities:
Store Operations: Oversee daily store functions, including inventory management, compliance, and financial oversight to ensure profitability and growth.
Leadership & Team Development: Recruit, hire, and train a high-performing team to deliver outstanding customer service and operational excellence.
Buying & Merchandising: leveraging Grocery Outlet's unique buying model. Order the variety and quantity of products to meet the unique preferences of your local community.
Community Engagement: Support local organizations and causes you are passionate about, aligning with our mission of "Touching lives for the better”
Financial & Business Acumen: Manage financial performance, including sales, margins, expenses, and overall profitability.
Customer Experience: Create an inviting shopping experience by maintaining a clean, organized, and well-stocked store.
Benefits:
Operational Autonomy: Run your store the way you think is best for your community, employees, and business.
Uncapped Earning Potential: There is no limit to what you can earn; the more your store sells, the higher your commission payment will be.
Control Your Schedule: While a full-time commitment is required, you have the flexibility to choose your working hours and manage your own schedule.
Corporate Support: Receive training, mentorship, and support from marketing, finance, and business professionals to assist with any questions or issues that arise.
Qualifications:
Minimum of 4 years' retail store Management or multi-unit restaurant management experience.
Entrepreneurial mindset with a passion for retail and customer service.
Strong leadership skills and the ability to build and develop a team.
Business acumen, including financial and operational management experience.
Willingness to relocate and commit to the full training and onboarding process.
A drive for success and the ability to work independently while leveraging the support of the Grocery Outlet network.
This is not the right opportunity for you if you…
Are looking for a passive investment or absentee ownership.
Are interested in selling property or real estate to Grocery Outlet.
Are expecting Grocery Outlet to build a store in a specific location at your request.
If you're ready to take control of your future and own your success, the Grocery Outlet Independent Operator opportunity could be the perfect fit for you!
Grocery Outlet Privacy Policy - *************************************************
Manager, Retail Operations
Senior operations manager job in Warren, OH
The Manager, Retail Operations (MRO) consults with qualified patients and caregivers, and administers approved medical marijuana products. The MRO also oversees all activities related to the operation of the Dispensing Facility to include patient identification and registration, record retention, product tracking, and inventory control, team leadership/management and all compliance and regulatory requirements.
Major Areas of Responsibility include:
The Manager, Retail Operations ensures compliance with all Compassionate Use of Medical Cannabis Pilot Program rules and regulations governing the Act, and directly supervises the activity within the dispensary to include dispensary staff training and education in the absence of the General Manager and as directed.
Provides management and leadership in the Dispensing Facility to include monitoring all point of sale transactions.
Manages patient-specific logs as required, the receipt, storage and auditing of all inventory, and is responsible for ordering new inventory and supplies, and maintaining accurate records using BioTrackTHC, the Dispensing Facility's inventory tracking software program.
As the responsible party at the Dispensing Facility, this position resolves all inventory discrepancies and patient-staff conflicts.
The Manager, Retail Operations is responsible for the development of the Dispensing Facility's privacy policies and procedures, the security and confidentiality of all patient information, and overall compliance with HIPAA.
This position acts as a liaison internally between all staff, the dispensary management team, and the General Manager, and externally between the Dispensing Facility and law enforcement, the Commissioner of Health, and the local community.
Directs and monitors department managers to accomplish goals of the plan, consistent with established safety procedures.
Establishes methods to follow the operating plan in compliance with the Compassionate Use of Medical Cannabis Pilot Program, maintaining records required by public health law and ensures quality assurance plans, including but not limited to plans to detect, identify and prevent dispensing errors related to product packaging and labeling.
Manages and implements policies and procedures for any retesting of returned approved medical marijuana products, storage and disposal and meeting reporting requirements for adverse events, and product recall.
This position is responsible for assisting with implementing and maintaining security systems for tracking, record-keeping, record retention, and surveillance related to all product at every stage of storage, delivery, transporting, and distribution.
Development of an employee-oriented company culture that emphasizes quality, continuous improvement, teamwork, and high performance.
Implements HR policies and programs in support of company initiatives. Directs all compliance efforts for the company to minimize risk.
Ensures s for all positions are accurate and current.
Conducts investigations, responds to unemployment claims, EEOC, DOL, and/or employee relation issues such as employee complaints, harassment allegations, and civic rights complaints. Settles grievances in coordination with Senior Counsel.
Conducts exit interviews, analyzes data, and makes recommendations to the management team for corrective action and continuous improvement.
Creates organizational development and employee training programs.
Conducts performance reviews with department managers and monitors employee productivity, attitudes, and performance results.
Implements HR related software systems in collaboration with IT Partners.
Recruits and retains top quality staff for each department and conducts interviews. Manages talent acquisition and workforce management plan.
Builds a quality assurance program that is tied to the performance review process.
Develops progressive and proactive compensation and benefit programs to provide motivation, incentives and rewards for effective performance. Manages leave administration practices.
Maintains excellent facilities conducive to enhancing employee productivity.
Provides company-wide communication and manages change.
Ensures employee safety, wellness, health and welfare.
Minimum Qualifications (Skills, Knowledge & Abilities):
All applicants must be at least 21 years of age.
Bachelor's Degree and 3 years of experience at a management administrative level with an emphasis on employee relations and talent management.
3 years of experience managing a retail operation.
Experience must include hands-on responsibility for the full scope of human resources activities, both operations and analysis.
Must be passionate about handling all aspects of a retail operation to include staffing schedules, compliance, inventory control, purchasing and theft prevention, and product diversion.
Demonstrated management and leadership skills in a high growth environment are preferred.
Operations management experience to include production oversight and accountability.
Excellent and effective consulting skills.
Strong conflict management skills.
Strong interpersonal and negotiation skills.
Solid business acumen, management reporting, and problem-solving skills.
Exceptional interpersonal skills, including listening, coaching, and training.
Strong leadership, project management, and time management skills.
Excellent written, verbal, and non-verbal communication skills.
Ability to develop strong relationships and experience working with senior level executives.
Ability to prepare written reports, correspondence, and presentations to senior leadership as required.
Ability to manage and administer a broad range of tasks including resolving complaints, and counseling managers and employees on the interpretation of policies, procedures, and programs.
Ability to objectively coach employees and management through complex, difficult, and emotional issues.
Ability to build and maintain positive relationships in order to gain support and achieve results both internally and externally.
Ability to exercise sound judgment and make decisions in a manner consistent with confident leadership.
Ability to organize and prioritize work.
Full Time (Weekends required)
Travel %: 0
FLSA status: Exempt
Additional Abilities Required:
While performing the duties of this job, the employee is required to stand, walk, or sit for extended periods of time, use hands to perform manual tasks, and lift or move up to 10 pounds (or more with assistance). Must be able to speak and communicate verbally with co-workers, customers, vendors, etc. The noise level in the work environment is usually moderate.
Note:
Nothing in this job description restricts the company's right to assign or reassign duties
and
responsibilities
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this
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Reasonable
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position.
About The Cannabist Company (f/k/a Columbia Care)
The Cannabist Company, formerly known as Columbia Care, is one of the most experienced cultivators, manufacturers and providers of cannabis products and related services, with licenses in 14 U.S. jurisdictions. The Company operates 89 facilities including 70 dispensaries and 19 cultivation and manufacturing facilities, including those under development. Columbia Care, now The Cannabist Company, is one of the original multi-state providers of cannabis in the U.S. and now delivers industry-leading products and services to both the medical and adult-use markets. In 2021, the Company launched Cannabist, its retail brand, creating a national dispensary network that leverages proprietary technology platforms. The company offers products spanning flower, edibles, oils and tablets, and manufactures popular brands including dreamt, Seed & Strain, Triple Seven, Hedy, gLeaf, Classix, Press, and Amber. For more information, please visit ************************
Recognized for its comprehensive benefits, ongoing training opportunities and commitment to diversity and equity inclusion both internally and with external vendors, The Cannabist Company has earned a spot on mg Magazine's America's Top Cannabis Industry Employers list.
The Cannabist Company provides full-time employees with an excellent benefits and compensation package including but not limited to competitive wages, paid holidays, vacation and sick time, 401K with company match, multiple health plan choices, dental, vision, pet and life insurances, 100% paid short-term disability, optional long-term disability insurance and more!
#ENGHP
Director of Operations
Senior operations manager job in Cleveland, OH
Host Pros is Northeast Ohio's #1 short-term rental management company, operating 80+ high-end vacation rentals and growing rapidly. We're known for our four core values: Don't Compete, Dominate • Always Be Curious • It's Never Just Business • Unreasonable Hospitality.
We're looking for a strong, people-focused Director of Operations to lead our Cleaning, Maintenance, Guest Experience, QC/Onboarding, and field teams while ensuring exceptional experiences for guests and property owners.
What You'll Do
Lead and develop the Operations Team (cleaning, maintenance, guest experience, runners).
Hold team members accountable and maintain a culture of ownership, clarity, and high expectations.
Communicate proactively with clients; handle escalations with professionalism and calm.
Ensure every property meets Host Pros' standards for quality, safety, and hospitality.
Oversee turnovers, maintenance workflows, guest support, and property technology (locks, cameras, apps).
Manage vendor relationships; recruit and evaluate teams and tradespeople.
Anticipate issues before they happen (weather, seasonality, property quirks).
Lead operational meetings and drive process improvements as we scale 50%+ in the next year.
What Success Looks Like
Review scores of 9.70+ across 80+ listings
Smooth, predictable operations with minimal surprises
Direct reports consistently hitting goals
High client satisfaction and trust
Strong team alignment with Host Pros values
What We're Looking For
Leadership & Communication
Proven experience managing people in a fast-paced, service-focused environment
Strong communicator; confident having hard conversations
High emotional intelligence and calm under pressure
Skills & Experience
Operations, hospitality, STR, or property management experience preferred
Strong problem-solver; comfortable making decisions independently
Tech-savvy and quick to learn new platforms
Basic knowledge of home systems (HVAC, plumbing, electrical) a plus
Logistics
Based in Northeast Ohio with reliable transportation
Works Wednesday-Sunday; available for urgent issues
Compensation & Benefits
$70,000-$80,000 base salary
Performance-based bonus
Health, dental, vision insurance
Paid time off
Assistant Retail Store Manager - Rural King
Senior operations manager job in North Ridgeville, OH
About us Rural King Farm and Home Store strives to create a positive and rewarding workplace for our associates. We offer opportunities for growth, competitive benefits, a people first environment, and an opportunity to work alongside dedicated associates who share a passion for providing an exceptional experience and service to our rural communities. Whether you are starting an entry-level position or joining with professional experience, Rural King encourages professional growth and provides the necessary resource to help you succeed and grow with us.
When you join the Rural King team, you become a contributing member in supporting the needs of and making a difference in the lives of those within the people and communities we serve.
How we reward you
401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2% * Healthcare plans to support your needs * Virtual doctor visits * Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic's Complex Care Program * 15% Associate Discount * Dave Ramsey's SmartDollar Program (no cost to you!) * Associate Assistance Program * RK Cares Associate Hardship Program * 24/7 Chaplaincy Services
What You'll do
The purpose of the Assistant Store Manager is to oversee various responsibilities, including inventory management, associate leadership, and customer engagement. Your ability to make strategic decisions, cultivating a high-performing team, and ensure operations excellence will be critical to our store's success.
Foster a positive and inclusive work environment that promotes teamwork, professionalism, and continuous improvement.
Oversee inventory management, stock replenishment, and merchandise displays to optimize sales and customer satisfaction.
Make impactful decisions related to hiring, coaching, performance management, and terminations for associates under your leadership.
Conduct comprehensive performance reviews for associates reporting to you, identifying areas for development and recognition.
Define expectations for associates and hold them accountable for their roles, fostering a culture of accountability.
Champion exceptional customer service by engaging with customers, addressing inquiries, resolving issues, and enhancing their shopping experience.
Coach and train associates on the customer engagement model, contributing to a high-performing team that consistently delivers exceptional customer experiences.
Address any negative customer experiences by defusing situations and empowering your team to resolve issues effectively.
Regularly update the Store Manager about departmental performance, associate progress, operational efficiencies, and customer feedback.
Ensure that the store operates in accordance with safety regulations, company policies, and industry standards.
Ensure that all operational procedures and processes align with company policies, standards, and legal regulations.
Help drive company initiatives, such as the customer engagement model, RK Visa Card, RK Plus Protection Plan (RKPPP), etc.
Supervise the appropriate procedures for disposing of firearms in all gun transactions when designated.
May be required to conduct regular audits to assess compliance in areas such as sales transactions, cash handling, inventory management, firearm audits and security protocols.
May be required to analyze shrinkage data, identify trends, and implement measures to minimize loss and improve operational efficiency.
Demonstrate the autonomy, independent judgment, and discretion in leading the team to achieve or exceed the goals and strategies of the store.
Participate in cross-training for flexibility in various departments and responsibilities.
Use discretion and independent judgment in daily decisions while maintaining a high level of confidentiality and professionalism.
Actively participate in learning initiatives offered such as training programs, workshops, and webinars. Leverage these opportunities to acquire new knowledge, refine existing skills, and stay current on the latest developments.
Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively.
Demonstrate behaviors that exemplify Rural King's Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement.
Perform other duties as assigned.
Supervisory Responsibilities
Yes
Essential Qualities for Success
At least 2 years of retail experience or equivalent combination of experience and education.
Proven track record of success and a desire to take on increasing levels of responsibility and leadership.
Ability to provide clear direction, set performance expectations, and motivate team member to deliver high quality results.
Demonstrated ability to mentor, coach, and develop associates, fostering a positive and collaborative work environment.
Excellent verbal and written communication skills to convey ideas, instructions, and information clearly and concisely.
Demonstrated ability to actively listen, ask relevant questions, and provide thorough and articulate responses.
Strong interpersonal skills to build rapport, foster relationships, and collaborate effectively.
Strong orientation toward process-driven approaches, demonstrated through previous experience an accomplishment.
Proven ability to analyze and optimize complex processes to achieve operational excellence.
Contribute to the decision-making process by actively participating in discussions, providing insightful input, and challenging ideas constructively.
Demonstrated experience making sound decisions in a professional context. Proven track record of evaluating options, considering relevant factors, and achieving desired outcomes.
Comfortable navigating computer systems and software to assist customers or manage activities.
Demonstrated ability to prioritize activities, meet deadlines, and maintain a high level of attention to detail.
Proven track record of consistently producing error-free work and meeting quality standards.
Demonstrated experience applying a flexible mindset that allows for the successful navigation of ambiguity and uncertainty.
Strong resilience and adaptability to maintain a positive attitude in the face of adversity and setbacks.
Proficiency with Microsoft Office Suite or related software.
Working knowledge of Microsoft Office Suite.
Flexibility with hours: ability to work a 50-hour workweek (10-hour shifts, 5 days per week) with varied hours, days, night, and weekends as business dictates.
Must meet federal requirements to qualify to obtain a Federal Firearms License (FFL) and any applicable local requirements.
Physical Requirements
Ability to maintain a seated or standing position for extended durations.
Ability to operate machinery such as a forklift, pallet jack, handheld inventory device and other retail equipment.
Ability to lift, push, and/or pull a minimum of 30 pounds repetitively and 31-50 pounds intermittently.
Able to navigate and access all facilities.
Skill to effectively communicate verbally with others, both in-person and via electronic devices.
Close vision for computer-related tasks.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other characteristic protected by law.
We use E-Verify to confirm the employment eligibility of all newly hired associates. To learn more about E-Verify, including your rights and responsibilities, please visit *********************
Pharmacy Operations Manager
Senior operations manager job in Cleveland, OH
Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient experience. Serves as a full-time certified pharmacy technician.
Responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions. Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers within the guidelines of authorized company policies, laws, regulations and business ethics.
Responsible for the selection, scheduling, and development of pharmacy technician personnel. Leads training, coaching, and performance management of pharmacy technicians. Makes decisions regarding performance management including discipline and termination.
Customer Experience
Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints, helps respond to customers' requests in a timely manner and answers non-clinical questions to ensure a positive customer experience. Models and shares customer service best practices.
Develops strong relationships with customers by anticipating customer needs and proactively offering services to provide the best experience possible when using the pharmacy. Enhances customer experience by increasing focus on healthcare services.
Operations
Responsible for assisting pharmacist in the delivery of patient care including patient registration, prescription data entry, preparation of medications for patients, counting, and verifying (where allowed by law). Completes patient and physician calls under the supervision of a pharmacist (where allowed by law). Under the supervision of a pharmacist assists with healthcare service offerings including administering vaccines, health screenings, and any health services allowed by law.
Within the guidelines of authorized company policies, state and federal laws/regulations, exercises independent judgment to delegate, direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds others accountable for efficient workflow.
At the direction of the Pharmacy Manager or pharmacist, prepares, and files reports and records required by the company and various government agencies.
Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and organizes pharmacy daily schedule of activities. Recommends allocation of pharmacy hours. Assures the pharmacy is clean, neat, orderly, and stocked with adequate supplies.
Under the direction of the pharmacist, exercises independent judgment to ensure compliance and execution of all business administrative activities and pharmacy inventory management tasks that do not require pharmacist licensure. Manages annual inventory preparation.
Accountable for completion of non-clinical patient calls.
Drives new technology/ process roll out, champions change and engages team around action planning. Assures proper operation and maintenance of pharmacy department equipment. In collaboration with Pharmacy Manager, responsible for recordkeeping and ensuring security safeguards are in-place.
Under supervision of the pharmacist, strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription-dispensing activities and understands their role in ensuring that the elements of Good Faith Dispensing are met.
Maintains and applies knowledge of Company asset protection techniques. Supports Pharmacy Manager with diversion monitoring and reports any concerns that would compromise the security of the pharmacy to the Pharmacy Manager.
Communicates prescription errors to the accountable pharmacist, and adheres to Company policies and procedures in relation to pharmacy errors and the Continuous Quality Improvement Program.
Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections. Follows-up with insurance companies as well as medical providers and conducts or participates in 3rd party audit.
Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service.
Manages Community Outreach Portal and coordinates and, at the direction of the Pharmacy Manager, assigns pharmacists to off-site immunization clinics and community events. Builds and sustains relationships with retail partnerships.
People & Performance Management
Leads performance management of technicians including making decisions and recommendations regarding discipline and termination. Follows constructive discipline policy to discipline, suspend, terminate or effectively recommend the same. Uses constructive discipline policy to ensure pharmacy technicians are compliant with state and federal laws. Holds technician accountable for attendance and timeliness. Maintains and improves performance of pharmacy through team member engagement and action planning.
Accountable for technician hiring, on-boarding, training, and scheduling. Monitors and holds pharmacy technicians accountable for timely training completion. Follows established policies and procedures set by the company for scheduling and training.
Accountable for identifying gaps in pharmacy operations knowledge among team members and supporting those team members in their training, either through hands-on training or assignment of learning modules.
Assists Pharmacy Manager in monitoring that all pharmacy and team member licensures, registrations and certifications are active and in good standing/ compliant with all regulatory and legal requirements. Leverages Walgreens resources such as Walgreens Online Verification System to assist in documenting licensure status.
Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws.
Training & Personal Development
Maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.
Maintains and enhances current knowledge and skills related to pharmacy and healthcare.
Obtains necessary certifications, education credits and training such as LTMP e-modules as required by the Company. Follows performance improvement plans offered by Pharmacy Manager.
Seeks professional development by monitoring one's own performance, solicits for constructive feedback, and leverages Healthcare Supervisor as mentor and coach.
Communication
Communicates with pharmacy team, relaying messages from the support center or other key emails as required.
Participates in key store/pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager
Basic Qualifications
High School Diploma, GED, or equivalent.
PTCB or ExCPT certification (except in Puerto Rico).
Has one year of work experience as a pharmacy technician in a retail or hospital setting.
Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
Requires willingness to work flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy and Health System Pharmacy locations)
Preferred Qualifications
Previous people management/ leadership experience.
Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation.
We will consider employment of qualified applicants with arrest and conviction records.
This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $22.50 per hour - $31.00 per hour. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
Salary Range: Hourly
Clinical Operations Manager (Westlake, OH)
Senior operations manager job in Westlake, OH
As a Clinical Operations Manager for our VA Disability division, you will coordinate with a team of medical practitioners dedicated to meeting client needs. Your primary responsibilities will include maintaining and expanding existing relationships, identifying new opportunities, and establishing partnerships to enhance service delivery to the veterans while providing administrative support to the medical practitioners.
This position demands a blend of organizational skills and the capacity to foster enduring client relationships. You will be tasked with coordinating practitioner scheduling and support through web-based portals, phone and email. Your focus will involve evaluating and fostering performance while prioritizing relationship-building and delivering exceptional customer service.
What we do: MRG Exams conducts medical assessments for Veterans. We manage 100+ offices and 500+ medical practitioners throughout the country. All from our corporate headquarters in Westlake Ohio.
Mission Focused: We serve the disability assessment needs of Veterans. Each day, our goal is to make the assessment process more efficient and effective by solving problems that others can't.
Join a Dynamic Team: Become a part of our collaborative and forward-thinking team. We're seeking full-time candidates with an entrepreneurial spirit, strong communication skills, and a collaborative mindset.
Thrive in the Fast Lane: Enjoy the excitement of a fast-paced environment and maintain a sense of urgency. Comfortable multitasking? Check. Solutions-oriented mindset? Check.
Office in Westlake: This is not a remote work opportunity. Embrace the vibrant team atmosphere of our corporate headquarters.
Best-in-Class Experience: Provide a top-notch experience for our healthcare professionals. Initiate contact, maintain rapport, and deliver extraordinary customer service.
Educate and Inspire: Educate prospective healthcare candidates on the personal and professional benefits of a career with MRG Exams. Be the guide to their next chapter.
Career Advancement: Strive for continuous improvement and career advancement. Your success is our success, and we're committed to helping you reach new heights.
Tech-Savvy and Data-Driven: Navigate seamlessly through multiple software solutions such as CRM, ATS, Excel, and Microsoft Teams.
Qualifications: Bachelors degree and professional experience preferred. Geographical proximity preferred, as this is an in-office position.
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Vice President - Operations
Senior operations manager job in Cleveland, OH
Since 1971, Presrite Corporation has been providing world class forging solutions to our customers. We have three modern manufacturing plants plus a dedicated technical division for our engineering and die making capabilities, all centrally located in northeast Ohio. Press sizes range from 1,300 to 6,000 tons, forging approximately 125,000 tons of steel annually. Forgings we provide range from 2 to 300 pounds, all produced to the latest International quality standards. Our customers span many diverse markets: off-highway, agriculture, military, rail, oil and mining--just to name a few.
Presrite has helped our world move uninterrupted, one forging at a time, for over 50 years. If you are looking for a leadership position in an innovative and industry leading company, we have a great opportunity for you. We are currently seeking qualified candidates to join our Executive team!
SUMMARY:
Reporting directly to the CEO, the Vice President - Operations will be the operational leader for the company, responsible for creating and implementing strategies that optimize Presrite's manufacturing processes, delivering operational excellence and financial efficiency. Specifically, the Vice President, Operations will implement the proper manufacturing operational controls, as well as the necessary reporting procedures. By focusing on safety, quality, delivery, cost, and sustainability, this position ensures alignment with business goals and long-term strategic plans.
A successful candidate will bring a proven track record to ensure that Presrite achieves and exceeds customer expectations while maximizing financial returns to its stakeholders. Additionally, this role will establish an organizational structure that supports these initiatives by placing the best people in the right roles. To achieve Presrite's objectives, the Vice President, Operations will foster an environment of collaboration, innovation, sense of urgency, personal accountability, follow-through, engagement, and empowerment.
Requirements
MAJOR JOB RESPONSIBILITIES (not all inclusive)
· Ensure the highest commitment to safety; drive productivity and efficiencies through the implementation of continuous improvement processes and initiatives.
· Provide day-to-day leadership and management across the manufacturing locations.
· Responsible for driving the operations to surpass business objectives and performance to budget; metrics driven - efficiency, productivity, OEE, etc.
· Responsible for the measurement and effectiveness of all operations processes, and specifically provide timely, accurate, and operational metric reports on all items related to manufacturing and supply chain management.
· Collaborate with the management team to develop and implement plans for manufacturing and supply chain infrastructure of systems, processes, and personnel designed to accommodate the rapid growth and efficiencies throughout the organization.
· Motivate and lead a high-performance management team; working closely with plant and corporate resources to develop and lead an organization known for high quality products and world-class service.
· Compliance with proper monitoring and reporting of production data via the ERP system.
· Lead a success oriented, accountable environment within the company.
QUALIFICATIONS:
· Bachelor's Degree in Engineering (preferred), Management, or Business Administration. MBA a strong plus.
· Minimum of 12 years of relevant and progressive manufacturing operations management experience (forging experience is a plus), of which at least 3 years have been in a senior management role; and a demonstrated track record of advancement with the ability to take on increasing levels of responsibility.
· Proven success in overseeing multi-site operations.
· Substantial experience in financial planning and analysis around manufacturing and supply chain with previous experience in reducing costs, improving profits, and streamlining operations.
· Must have previous experience/best practices in implementing and using continuous improvement tools, such as Lean, 6S, Six Sigma, etc.
· Must have experience with ISO 9001 or AS9100 quality systems.
· Proven P&L experience with strong inventory management, budgeting, and planning capabilities to accurately capture manufacturing efficiencies and continuous improvement savings.
· Excellent people skills, with an ability to partner with a dynamic leadership team.
· Possess personal qualities of integrity, credibility, and commitment to corporate mission.
· Flexible and able to multitask; can work within an ambiguous, fast-moving environment, while also driving toward clarity and solutions.
· Exceptional negotiation, written and verbal communication/presentation skills.
· Demonstrated resourcefulness in setting priorities and guiding investment in people and systems.
· Proficient in MS Office 365, Infor/Syteline experience is a plus.
No phone calls, please.
Employment Ready Applicants Only.
The above information on this description has been designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of an associate assigned to this position.
Presrite is an Equal Opportunity Employer. Employment contingent upon successful completion of background investigation. Pre-employment drug screening is required. The Company participates in E-Verify. E-Verify is an internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm employment eligibility. *********************
Site Operator I
Senior operations manager job in Akron, OH
KB BioEnergy is dedicated to protecting our environment for current and future generations by generating renewable energy using sustainable technology. KB BioEnergy operates and maintains the Akron Renewable Energy Facility, which is responsible for managing all of the wastewater solids from the City's Water Reclamation Facility. Our facility operates 24/7/365!
The Plant Operator performs work throughout the plant for regular operations, regular and predictive maintenance, troubleshooting, analysis and repair of equipment and related components for a sludge pumping and treatment facility and biogas driven electrical generation systems.
Essential Duties and Responsibilities
Operate, monitor and maintain facility operations
Operate various tools including hand tools, welders, pneumatic and electric tools
Operate computers and CMMS to obtain work orders, place work orders, log work performed, and search for inventory parts
Read and interpret blueprints and schematics
Follow all KB BioEnergy safety guidelines and complete incident reports immediately when required
Perform general housekeeping in the maintenance shop and throughout the facility
Regular, consistent and punctual attendance is required
Other duties may be assigned
QualificationsEducation and/or Experience
High school diploma or GED
Certificate of completion from a 2-year mechanical training program or military experience preferred
Minimum 2 years' experience in industrial setting
Requirements
Able to perform maintenance trades including electrical, machinist, rigging systems, welding, pipe fitting and fabrication, pumps and piping systems, gearbox and bearing maintenance, lubrication, mechanical maintenance, and hydraulic and pneumatic
Ability to follow oral and written instructions
Basic familiarity with diesel and gasoline engines
Ability to multitask
Ability to work independently and in a team environment
Ability to learn new programs/software as needed
Ability to work 3rd shift and holidays
Candidates must submit to a pre-employment drug screen and background check
Preferred
Basic computer skills
Able to operate heavy equipment
Able to use or become familiar with testing equipment
Physical Requirements:
Ability to sit, stand, walk, use hands, reach with hands and arms, twist, bend, stoop, climb ladders, push, pull, shovel, pound, lift, talk, and hear
Occasionally lift and/or move objects up to 50 pounds.
Ability to wear personal protective equipment
All qualified applicants will receive consideration for employment without regard to race, color, age, ethnicity, religion, sex, sexual orientation, gender identify, national origin, disability, veteran status, genetic data or other legally protected status.
KB BioEnergy is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. To verify the information in the job listing or if you need special assistance or an accommodation while seeking employment, please call: ************. We will make a determination on your request for reasonable accommodation on a case-by-case basis.
Auto-ApplyVP, Operation
Senior operations manager job in Cleveland, OH
The Vice President of Operations (VP) will develop the team and ensure continuous improvement while managing the industrial manufacturing function of the supply chain to ensure on-time delivery of high quality products produced in an environmentally responsible manner in safe facilities. The VP will collaborate closely with R&D and Sales & Marketing to ensure that new products introductions are well managed to meet market expectations. The VP will partner with the CEO and other members of the executive leadership team to set strategy with a focus on high growth, innovation, and profitability. Location The position is located at the company's corporate headquarters in Cleveland, Ohio. Reporting Relationships The Vice President will report directly to Sarah Nash, the Chief Executive Officer of Novagard, and will have four direct reports. Peers to the VP, all of whom report to the CEO, include the Senior Vice President of Sales and the Vice Presidents of: Research & Development; Quality; Marketing and Product Management; and the Chief Financial Officer. Responsibilities The VP will be responsible for the silicone, grease and foam manufacturing operations, warehouse operations, EH, process engineering production planning, inventory management, maintenance and continuous improvement. Responsibilities include: • Lead and manage employees to meet all company Key Performance Indicators (KPIs) and metrics. Motivate and coach teams to identify opportunities to eliminate/decrease waste, scrap, and overtime and improve cycle times and yields. Will ensure operational discipline and compliance with process and safety procedures. • Develop, advocate for, and implement the manufacturing strategy. Ensure focus on critical initiatives and communicate status to the CEO and executive team. • Work with Human Resources to drive excellence in employee recruitment, training and development, growth opportunities, and retention. • Create and maintain an environment of open interactive communication and best practice sharing. Coach and mentor employees for professional development for expanded knowledge, responsibilities. and growth. • Develop a continuous improvement culture through the implementation of operational excellence systems such as Lean Six Sigma • Support process audits and ISO 9001-2015 & IATF16949-2016 compliance and the ISO 14001 implementation and lead by example to ensure high quality standards of his/her team. • Keep the executive team informed about progress and problems and provide solutions. • Implement inventory systems for accuracy, stock rotation, and shelf life. Work with customer operations and production planning to optimize inventory levels. Design and implement an optimized plant layout for improved efficiency and space utilization. • Champion a safe and healthy work environment for all employees, as well as OSHA compliance, through existing Novagard policies, procedures, and audit processes. Compensation Novagard sees the Vice President of Operations as one of its critical appointments and the individual will be compensated accordingly. The primary components of the company's compensation are a base salary and annual cash incentive based on personal and company performance. The company also offers a competitive benefits package. Relocation assistance will be provided as required. Opportunity The successful candidate will have the opportunity to join a dynamic, innovative, rapidly growing, profitable company. The VP of Operations will contribute to the future technology of the company and further leverage its position in the industry. Travel Travel will be as expected for a role at this level. THE CANDIDATE: Education The successful candidate will hold a bachelor's degree in engineering or chemistry or have equivalent experience; master's degree is a plus. Experience • 15-20 years of progressive responsibility and experience at a management level in a continuous manufacturing environment or an equivalent combination of education and relevant experience. • Strongly demonstrated general management skills including team building, JIT process-based manufacturing, cost management, material/logistics, forecasting and planning, problem solving, quality management, and strong customer relations. • Experience with new product introduction processes and methodologies. • Experience selling into demanding industries, such as medical and high-performance electronics. • Experience in managing capital projects. • Knowledge of applicable legislation in the areas of health and safety, OSHA, employment, accounting principles, and supply contract administration. • Proficient in the use of ERP systems. NetSuite experience is a plus. • In-depth knowledge of Lean Manufacturing, Continuous Improvement, 5S, Kaizen, and Six Sigma with a preference for Black Belt certification. Has depth of knowledge to understand root issues and problems and a deep understanding of how processes work. Personal and Professional Characteristics • Able to manage up, collaborate with peers, and still take a team-based approach with the manufacturing organization. • Links mission, vision, values, goals, and strategies to everyday work. Sets clear, meaningful, challenging, and attainable group goals and expectations that are aligned with those of the organization. • Able to improve current operations while also maintaining an eye for innovation and continuous improvement. • Open to suggestions, feedback, and constructive criticism. Eagerness and capacity to learn. • Expresses genuine interest in developing people; impactful coach and mentor to others. Provides helpful and specific feedback, and creates an environment that fosters learning, growth, and development. Encourages high performance and personal development. • Possesses business acumen and a market-focused approach to the business. With an understanding of the size, scope, and complexity of the business, can generate ideas about the organization's future and translate them into tangible goals and strategies. • Capable of adapting quickly in response to changing business needs and working in a fluid environment; agile and calm especially during hectic times. • Strong work ethic and the ability to build credibility and trust by demonstrating high ethical standards. • Hands-on leader who is willing to roll up his/her sleeves to accomplish goals • Can effectively address and resolve differences and conflicts among team members and decision makers
Site Operator I
Senior operations manager job in Akron, OH
Job DescriptionKB BioEnergy is dedicated to protecting our environment for current and future generations by generating renewable energy using sustainable technology. KB BioEnergy operates and maintains the Akron Renewable Energy Facility, which is responsible for managing all of the wastewater solids from the City's Water Reclamation Facility. Our facility operates 24/7/365!
The Electrical Plant Operator performs work throughout the plant for regular operations, regular and predictive maintenance, troubleshooting, analysis and repair of equipment, specifically electrical equipment, and related components for a sludge pumping and treatment facility and biogas driven electrical generation systems.
Essential Duties and Responsibilities
Operate, monitor and maintain facility operations
Operate various tools including hand tools, welders, pneumatic and electric tools
Operate computers and CMMS to obtain work orders, place work orders, log work performed, and search for inventory parts
Read and interpret blueprints and schematics
Follow all KB BioEnergy safety guidelines and complete incident reports immediately when required
Perform general housekeeping in the maintenance shop and throughout the facility
Regular, consistent and punctual attendance is required
Other duties may be assigned
QualificationsEducation and/or Experience
High school diploma or GED
Certificate of completion from a 2-year mechanical training program or military experience preferred
Minimum 2 years' experience in industrial setting
Electrical experience required
Requirements
Able to perform maintenance trades including electrical, machinist, rigging systems, welding, pipe fitting and fabrication, pumps and piping systems, gearbox and bearing maintenance, lubrication, mechanical maintenance, and hydraulic and pneumatic
Ability to follow oral and written instructions
Basic familiarity with diesel and gasoline engines
Ability to multitask
Ability to work independently and in a team environment
Ability to learn new programs/software as needed
Ability to work 3rd shift and holidays
Candidates must submit to a pre-employment drug screen and background check
Preferred
Basic computer skills
Able to operate heavy equipment
Able to use or become familiar with testing equipment
Physical Requirements:
Ability to sit, stand, walk, use hands, reach with hands and arms, twist, bend, stoop, climb ladders, push, pull, shovel, pound, lift, talk, and hear
Occasionally lift and/or move objects up to 50 pounds.
Ability to wear personal protective equipment
All qualified applicants will receive consideration for employment without regard to race, color, age, ethnicity, religion, sex, sexual orientation, gender identify, national origin, disability, veteran status, genetic data or other legally protected status.
KB BioEnergy is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. To verify the information in the job listing or if you need special assistance or an accommodation while seeking employment, please call: ************. We will make a determination on your request for reasonable accommodation on a case-by-case basis.
Manager Global HRIT Operations
Senior operations manager job in Macedonia, OH
What can you expect? Lead the end-to-end management of our Workday platform-covering demand intake, solution design, development, testing, deployment, and ongoing operations-within a global HR technology landscape. Serve as the primary technology partner to HR and IT leaders, translating business needs into scalable, secure, and cost-effective Workday solutions using native capabilities (e.g., integrations, reporting, security, and configuration). Direct onshore and offshore support and development teams to provide reliable, follow-the-sun coverage across regions and time zones; own incident, problem, and change processes to safeguard stability and performance. Establish and enforce SOX-compliant controls, release management, and documentation standards; ensure audit readiness and operational resilience. Drive a continuous-improvement agenda that enhances user experience, reduces risk, and accelerates value delivery from Workday across the enterprise.
Adient (NYSE: ADNT) is a global leader in automotive seating. With more than 65,000 employees in 29 countries, Adient operates ~200 manufacturing/assembly plants worldwide. We produce and deliver automotive seating for all major OEMs. From complete seating systems to individual components, our expertise spans every step of the automotive seat-making process. We take our products from research and design to engineering and manufacturing - and into millions of vehicles every year. For more information, please visit **************
What will your responsibilities be?
* Partner with HR leadership and stakeholders to build strong relationships, understand business priorities, and translate them into effective Workday solutions.
* Gather, analyze, and validate business requirements, ensuring alignment with global standards while balancing regional and local needs.
* Lead the global Workday support and development function, including demand intake, solution design, configuration, integrations, reporting, and security.
* Manage a portfolio of initiatives and operational activities, establishing prioritization and resource allocation processes to maximize value delivery.
* Oversee onshore and offshore teams, ensuring effective collaboration, knowledge sharing, and follow-the-sun support coverage.
* Drive Workday development best practices, including configuration management, testing, and deployment processes that meet quality, schedule, and budget expectations.
* Own governance for change management, including submission, prioritization, and approval of enhancements, fixes, and improvements.
* Ensure compliance with SOX, data privacy, and audit requirements, maintaining documentation and controls for all system changes.
* Monitor and optimize system performance and cost-effectiveness, implementing improvements to reduce total cost of ownership and enhance user experience.
* Define and enforce service level agreements (SLAs) for application support, ensuring high availability, reliability, and minimal disruption to business operations.
* Manage team performance and development, including hiring, onboarding, coaching, and succession planning for HRIT resources.
* Develop and manage budgets for projects, operations, and vendor services, ensuring financial accountability and cost optimization.
* Champion continuous improvement and innovation, leveraging Workday capabilities to deliver scalable, secure, and future-ready HR technology solutions.
Which qualifications are we looking for in potential employees?
* Bachelor's degree in Computer Science, Information Systems, or related discipline required.
* MBA or Master's degree preferred.
* Minimum 12 years of technical/functional experience in applications development or HR technology.
* At least 8 years in a leadership role managing technical teams, with proven ability to deliver complex technology projects on time and within budget.
* Demonstrated experience mentoring and developing technical and functional team members.
* Extensive experience leading Workday integrations and development, including Workday Studio, EIB, Core Connectors, PECI, WECI, and related technologies (XML, XSLT, REST/SOAP APIs).
* Hands-on experience with Workday Integration Cloud Connect for leveraging prebuilt connectors and orchestrating end-to-end integrations.
* Strong knowledge of Workday Orchestrate for building and automating workflows across Workday and third-party systems using low-code/no-code tools, real-time event-driven triggers, and governance controls.
* Familiarity with Workday Extend and its role in enabling custom orchestration and integration with external systems.
* Proven ability to lead global, onshore/offshore teams in a matrixed, multinational environment.
* Strong organizational and resource management skills, including budgeting and vendor management.
* Ability to influence and collaborate across functions and cultures.
* Deep understanding of SOX compliance, data privacy regulations, and audit requirements.
* Experience implementing governance frameworks for change management and release processes.
* Strong background in project management, including scope control, risk mitigation, and resource planning.
* Thorough understanding of application development methodologies, standards, and best practices.
* Excellent communication and presentation skills, with the ability to work effectively with stakeholders at all levels, including those for whom English is a second language.
* Customer-focused mindset with a track record of delivering high-quality, user-centric solutions.
Adient is committed to equal employment opportunity, diversity and inclusion in the workplace. As a true global company, our leaders and employees come from various cultures across the world. Our diversity is a source of inspiration enabling us to achieve our goals and build an inclusive company culture.
We are looking forward to receiving your application including your salary expectations and your earliest availability date. If you have additional questions, please do not hesitate to contact Kristián Psotný on +**********62.
PRIMARY LOCATION
Bratislava Business Centre
Auto-ApplyEvent Set Up And Breakdown Staff at THORNCREEK WINERY
Senior operations manager job in Aurora, OH
Job Description
ThornCreek Winery in Aurora, OH is looking for event staff to join our team!
Nestled among eight acres of nationally awarded gardens, ThornCreek Winery and Gardens is a magical and authentic winery, venue, and restaurant that hosts events up to 350 guests.
We offer competitive pay and a positive working environment.
The ideal candidates will be personable, well organized, and detail oriented.
Candidates must be able to work consistent shifts and have reliable transportation.
Shifts may be continuous or split, setting up for an event then returning at the conclusion for break down.
Candidate must be available nights and weekends.
Candidate must regularly lift and /or move up to 50 pounds, frequently lift and/or move up to 25 pounds.
Must have reliable transportation to and from ThornCreek Winery and Gardens.
Must have excellent attendance and conduct record for consideration
Responsibilities Include:
Set up and break down event spaces (indoor and outdoor) according to banquet event orders as well as maintain cleanliness standards for the facility.
Ensure all spaces are clean, restocked, and ready for the next event.
Ensure proper use, storage and maintenance of all facility supplies and fixtures.
Maintain high standards of safety and cleanliness in all areas of ThornCreek Winery and Gardens.
Communicate any areas of need, problems, and concerns from guest to manager.
Other duties as assigned.
We are looking forward to receiving your application. Thank you.
Director Of Operations
Senior operations manager job in Cleveland, OH
Job Description
Director Of Operations for our EMS Facility
Compensation: $60,000 - $130,000 Annual Salary Benefits: Medical, dental, vision, life insurance, long-term and short-term disability insurance and 401K with a match program, PTO.
Are you passionate about making a difference in the lives of others? We are looking for a Director Of Operations for our EMS Facility who prides themselves on a positive attitude and dedication to providing top-notch service. We are offering COMPETITIVE PAY with AMAZING BENEFITS and great WORK LIFE BALANCE. If this is something you are looking for, we'd love to have you on board!
Position Description:
We are looking for a dedicated Director Of Operations for our EMS Facility in Parma Heights, OH. This is a full-time, in-person position, Monday - Friday 9am - 5pm
Qualifications of the Director Of Operations:
Bachelor's degree minimum; preferred fields include business administration, finance, accounting, data analytics, healthcare administration, or related areas. Advanced degrees (MBA, MHA) are advantageous but not required.
Leadership: Strong managerial and operational skills.
Finance: Background in budgeting, financial reporting, and resource allocation.
Data Analytics: Experience with healthcare data systems and analytics.
Healthcare Exposure: EMS or clinical experience is a plus, but strong managerial or technical skills are also valuable.
Technical Skills: Proficiency in data management tools, financial software, and analytics platforms preferred.
Soft Skills: Leadership, communication, strategic planning, crisis management, and collaboration abilities are essential.
Responsibilities of the Director Of Operations:
Oversee daily operations including finance, budgeting, and accounting for the ambulance or EMS service
Manage data analytics and technology systems to optimise efficiency, compliance, and patient care outcomes
Lead staffing, training, and performance oversight aligned with regulatory and quality assurance standards
Collaborate with healthcare providers, public safety agencies, and community partners
Develop and implement policies, financial plans, and performance metrics
Ensure compliance with healthcare regulations, billing, and reporting requirements
Manage procurement and vendor relationships related to technology and service delivery
Use data-driven decision-making to improve operational effectiveness and patient services
If you're a skilled and compassionate Director Of Operations looking for a challenging and rewarding opportunity with our EMS Facility we want YOU to apply!
#CLINICAL
Manager, Operations & Events
Senior operations manager job in Akron, OH
Coordinate campus and community usage of the SRWC and ONAT. Cultivate partnerships with campus departments, student organizations and community-based groups to utilize campus recreational facilities for compatible activities that benefit the University and provide additional revenue to support recreational services department.
Essential Functions:
Coordinate scheduling of recreational facility spaces for campus organizations, student groups, and community organizations including; Ocasek Natatorium for swimming and diving events, Student Recreation & Wellness Center, and Buchtel Field. Assist fellow SRWS Program Area Managers with scheduling internal program space. Coordination of space includes creating contractual agreements, arranging set-up & tear-down responsibilities, supervision of rentals, cleaning, payments, and ensuring safety standards are adhered to.
Assist in management of daily operations of recreational facility spaces to include Student Recreation & Wellness Center, Ocasek Natatorium, and Buchtel Field. Assist in development of training plans for facility operations staff to include Aquatics Program, Informal Recreation Program, and Fitness & Wellness Program.
Assist SRWS Aquatics Program and Informal Recreation Program in ability to: recruit, hire, train, supervise, and evaluate student staff
Assist in management of Aquatics Programs to include American Red Cross Learn-to-Swim Program, semi-private and private swim lessons, marketing and promotion of events, evaluation and assessment of outcomes, and external communications to program participants.
Assist in maintenance and upkeep of facilities to include SRWC & ONAT facilities. Coordinate with appropriate personnel both internal and external to the SRWS Department to maintain cleanliness & safety standards of equipment.
License/Certification Requirements:
American Red Cross CPR (or equivalent) Instructor (or ability to obtain within 3 months of hire)
Preferred Certifications:
American Red Cross Lifeguard &/or American Red Cross Lifeguard Instructor
Additional Position Information:
Education:
Requires a relevant bachelor's degree
Experience:
Requires a minimum of 1 year experience with special event programming. Ability to manage multiple projects simultaneously, manage time efficiently, and prioritize tasks. Supervisory experience of staff and/or students, strong oral and written communication skills, ability to work non-traditional work week, and ability to work in a high-tempo work environment. Computer skills to include Microsoft Office suite of programs and membership/facility management software.
Preferred Experience:
demonstrated experience within an aquatics program environment to include; swim meet management, knowledge of Colorado Timing equipment, &/or knowledge of Hy-Tek Swim Meet Management software.
Application Deadline: Review of applicants will begin on January 12, 2026.
Compensation: The compensation for this position is commensurate with experience.
Application Instructions: In order to be considered for this position, please attach the following documents: Cover Letter, Resume, and List of 3 professional references
FLSA Status (exempt/nonexempt):
United States of America (Exempt)
Union Affiliation (if applicable):
For assistance with your application or attachments, please contact the Human Resources representative listed:
Natasha Kuzmina
Email:
*******************
________________________________________________________________________
Background Check Statement
The University of Akron is committed to providing a safe environment for all students and employees. The University endeavors to protect the health, welfare and safety of all students, employees and visitors on our campus. As such, all offers of employment with The University of Akron are contingent upon verification of credentials, and satisfactory completion of a criminal background check. Some positions may require additional credit investigation and a pre-employment driving record search.
Non-Discrimination Statement
The University of Akron is an Equal Education and Employment Institution. View our Non-Discrimination Statement for more information. Equal Opportunity Employer, including disability/veterans.
State of Residence Statement
It is the expectation of the University of Akron that all work performed as an employee of the University will be performed in Ohio.
Auto-ApplyRegional Director of Operations, Aesthetics
Senior operations manager job in Cleveland, OH
Job Description
Apex Skin is a physician-owned and led skincare facility that empowers employees to deliver exceptional patient centered care in the outpatient setting. We are currently looking to add an experienced Director of Operations, Aesthetics to the team. The Director of Operations, Aesthetics is a strategic leader responsible for driving operational excellence, profitability, and patient satisfaction across all company locations offering aesthetic treatments, services, and retail. This role ensures seamless execution of business objectives by managing budgets, achieving sales goals, optimizing processes, and fostering a culture of high performance.
Service lines include injectables, lasers/devices, retail, hair restoration, and additional offerings as the portfolio expands. The Director of Operations, Aesthetics provides hands-on leadership, guiding aesthetic staff and providers while collaborating with cross-functional teams to deliver exceptional patient experiences and sustainable growth.
Essential Functions
Develop and execute operational/sales strategies that align with company objectives, ensuring quality, efficiency, and profitability across all aesthetic service lines.
Monitor KPIs, analyze financial and operational data, and implement initiatives to drive revenue growth, productivity, and margin improvement.
Recruit, hire, train, and mentor site teams as well as field leaders, establishing clear training protocols and fostering a culture of accountability, collaboration, and professional growth.
Oversee day-to-day operations across multiple facilities, ensuring compliance with company policies, industry regulations, and best practices.
Ensure all aesthetic operations and facilities adhere to company policies, procedures, and relevant federal, state, and local regulations.
Manage P&L's, budgets, approve expenses, and monitor revenue and costs to ensure fiscal responsibility and achievement of financial targets
Manage vendor relations within Aesthetics including cost of good negotiations and support to help drive better sales performance and profitability.
Partner with marketing, by creating content to support aesthetic promotions.
Partner with company leadership to design and execute strategies that enhance patient experience and support organizational growth.
Requirements
3-5 years of experience as a director, or similar role. Aesthetic experience preferred.
Proven ability to lead and inspire diverse teams, building management depth and driving a culture of performance in a multi-unit environment.
Strong strategic planning and analytical skills with a track record of identifying growth opportunities and operational improvements.
Expertise in budget management, sales achievement, financial analysis, and business plan development.
Deep knowledge of aesthetic industry technologies, treatments, compliance requirements, and cost structures.
Exceptional communication skills, both written and verbal, with the ability to influence stakeholders and build strong partnerships
Significant experience in regional or senior-level operations management; bachelor's degree preferred.
Willingness to travel frequently to provide on-site leadership and support across multiple locations.
About Us……Who We Are
We are Apex Skin, our goal is to provide the highest quality dermatology and dermatologic surgery care to patients in Northeast Ohio in a prompt and compassionate manner. A strong commitment to delivering an exceptional patient experience, prompt access to care, including same day appointments, and service and education to the community are our core values.
What We Offer
Apex Skin offers a comprehensive benefits plan that includes a Monday thru Friday schedule, Paid Time Off, Paid Holidays, Holidays off, Medical, Dental, Vision, Life Insurance, Short-Term Disability and 401(k), Discounts on Derm services, Travel and leisure discounts, sporting event, concert and special event discounts, discounted movie tickets and more!
Apex Skin
provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Apex complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Regional Director of Operations, Aesthetics
Senior operations manager job in Mayfield Heights, OH
Apex Skin is a physician-owned and led skincare facility that empowers employees to deliver exceptional patient centered care in the outpatient setting. We are currently looking to add an experienced Director of Operations, Aesthetics to the team. The Director of Operations, Aesthetics is a strategic leader responsible for driving operational excellence, profitability, and patient satisfaction across all company locations offering aesthetic treatments, services, and retail. This role ensures seamless execution of business objectives by managing budgets, achieving sales goals, optimizing processes, and fostering a culture of high performance.
Service lines include injectables, lasers/devices, retail, hair restoration, and additional offerings as the portfolio expands. The Director of Operations, Aesthetics provides hands-on leadership, guiding aesthetic staff and providers while collaborating with cross-functional teams to deliver exceptional patient experiences and sustainable growth.
Essential Functions
Develop and execute operational/sales strategies that align with company objectives, ensuring quality, efficiency, and profitability across all aesthetic service lines.
Monitor KPIs, analyze financial and operational data, and implement initiatives to drive revenue growth, productivity, and margin improvement.
Recruit, hire, train, and mentor site teams as well as field leaders, establishing clear training protocols and fostering a culture of accountability, collaboration, and professional growth.
Oversee day-to-day operations across multiple facilities, ensuring compliance with company policies, industry regulations, and best practices.
Ensure all aesthetic operations and facilities adhere to company policies, procedures, and relevant federal, state, and local regulations.
Manage P&L's, budgets, approve expenses, and monitor revenue and costs to ensure fiscal responsibility and achievement of financial targets
Manage vendor relations within Aesthetics including cost of good negotiations and support to help drive better sales performance and profitability.
Partner with marketing, by creating content to support aesthetic promotions.
Partner with company leadership to design and execute strategies that enhance patient experience and support organizational growth.
Requirements
3-5 years of experience as a director, or similar role. Aesthetic experience preferred.
Proven ability to lead and inspire diverse teams, building management depth and driving a culture of performance in a multi-unit environment.
Strong strategic planning and analytical skills with a track record of identifying growth opportunities and operational improvements.
Expertise in budget management, sales achievement, financial analysis, and business plan development.
Deep knowledge of aesthetic industry technologies, treatments, compliance requirements, and cost structures.
Exceptional communication skills, both written and verbal, with the ability to influence stakeholders and build strong partnerships
Significant experience in regional or senior-level operations management; bachelor's degree preferred.
Willingness to travel frequently to provide on-site leadership and support across multiple locations.
About Us……Who We Are
We are Apex Skin, our goal is to provide the highest quality dermatology and dermatologic surgery care to patients in Northeast Ohio in a prompt and compassionate manner. A strong commitment to delivering an exceptional patient experience, prompt access to care, including same day appointments, and service and education to the community are our core values.
What We Offer
Apex Skin offers a comprehensive benefits plan that includes a Monday thru Friday schedule, Paid Time Off, Paid Holidays, Holidays off, Medical, Dental, Vision, Life Insurance, Short-Term Disability and 401(k), Discounts on Derm services, Travel and leisure discounts, sporting event, concert and special event discounts, discounted movie tickets and more!
Apex Skin provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Apex complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Auto-ApplyDirector of Operations
Senior operations manager job in Akron, OH
Director of Operations
Duration: Full-time
Salary: DOE
About the role
We are looking for a skilled and energetic Director of Operations to manage daily operations across various locations within our fast-growing company. This leadership role requires a proactive, results-oriented individual with a solid background in the aviation industry. The ideal candidate should be prepared to work long hours, travel frequently, and develop scalable strategies to improve efficiency, maintain compliance, and uphold quality standards.
Key Responsibilities
Operational Oversight:
Oversee daily operations across multiple locations, ensuring compliance with company policies and aviation industry standards.
Monitor and analyze location P&Ls, ensuring profitability and identifying areas for cost savings and revenue growth.
Perform audits on quality, safety, supplies, equipment, and staffing.
Develop and implement operational efficiencies to improve turnaround times and resource utilization.
Support special projects, follow up on unresolved items, and ensure task completion.
Integrate and utilize the Traction EOS operating system for daily operational processes.
Qualifications
Must-Have Requirements:
MUST have experience in the aviation industry with at least 5-7 years in a management role.
Bachelors degree in aviation, Business Administration, or a related field (equivalent experience considered).
Key Skills and Expertise:
Strong understanding of P&L management, compliance, and quality control processes.
Proven ability to resolve operational issues and implement scalable solutions.
Excellent problem-solving, organizational, and communication skills.
Experience managing and developing distributed teams, particularly in aviation services.
Hands-on experience with regulatory compliance in the aviation industry.
Ability to adapt to a dynamic, fluid schedule to meet operational demands.
Preferred Qualifications:
Background in managing operations in the manufacturing, logistics, or aviation services sectors.
Knowledge of safety and training processes specific to the aviation industry.
Benefits
401(k) matching
Health, Dental, Vision, and Life Insurance
Paid time off
Flexible schedule
Director Operations I
Senior operations manager job in Cleveland, OH
With a career at HMSHost, you really benefit! We Offer * Health, dental and vision insurance * Generous paid time off (vacation, flex or sick) * Holiday pay * Meal and Transportation Benefits * *401(k) retirement plan with company match * *Company paid life insurance
* *Tuition reimbursement
* Employee assistance program
* Training and exciting career growth opportunities
* Referral program - refer a friend and earn a bonus
* Benefits may vary by position so ask your recruiter for details.
Airport Location: Cleveland Airport F&B
Advertised Compensation: $76,197.00 to $92,360.00
Director Operations I
AO175
Purpose:
The purpose of the Director of Operations I role is to manage all revenue-generating and operations activities of approximately six restaurants and staff support functions within the location, ensuring all restaurants are clean, staffed, open for business, and operating to high operational and financial standards by holding assigned General Manager(s)and staff accountable. The DO-I is responsible for building a successful relationship with the Landlord, Unions, DBE/Joint Venture Partners, and other stakeholders. The DO-I uses broad discretion and judgment to make great leadership decisions.
Essential Functions:
Operations
* Ensures all GMs and staff recognize the importance of preparing each restaurant for next-day opening, holding GMs accountable for executing all closing and opening checklist/requirements
* Facilitates the development and implementation of the annual budget, financial forecasts, and other business goals and leads unit management to ensure budgeted sales and profit goals are achieved
* Develops, maintains, and fosters the growth of landlord, brand, and DBE partner relationships
Staffing/Deployment
* Interviews candidates for key jobs, makes hiring, termination, advancement, promotion or any other status change decisions for associates within the zone. Promotes HMSHost as an employer of choice within the local community
* Authorizes hiring, firing, advancement, promotion or any other status change of location associates
* Responsible for scheduling managers to ensure the branch has a leader-decision maker on-site during all hours of operations, and that all restaurants have a person-in-charge on-site during all operating hours.
* Holds GMs accountable for on-boarding and off-boarding of all restaurant associates, including all activities related to compliance with proper badging requirements, orientation, OJT, and other company training/processes. Ultimate accountability for ensuring the collection of terminated employee badges, communicating terminations to HR
* Understands, adopts, and consistently demonstrates defined manager behaviors designed to create an environment where employee engagement thrives; accepts, understands, adopts, trains and champions all Employee Engagement behaviors
* Supports company recognition initiatives and develops and implements plans that will motivate and recognize restaurant staff for their contributions and performance, including using Shout-Out tools and materials.
* Provides restaurant staff with consistent support, coaching and encouragement necessary to achieve business goals
* Ensures company and branch diversity and inclusion philosophy is understood and actively executed within the restaurants
* Reads and understands financial and operational data and reports to monitor progress towards zone goals and assigns associates to meet those objectives
* Regularly meets and collaborates with the VPO/RDO about issues, decisions, people, and strategy, communicates leadership's vision and goals to branch leadership.
* Engages with Ops Controller and regional leadership on financial decisions and enacting needed controls. Makes purchasing decisions for repairs, maintenance and supplies. Is aware of Loss prevention concerns and escalates those concerns to LP personnel.
Product Availability/Working Equipment
* Ensures daily orders are prepared and units are stocked with appropriate levels of product and teaches associates these order procedures
* Ensures restaurants receive goods, process invoices, contact vendors for supply chain issues/product availability.
* Ensures GMs and staff are proficient in company used tools like MIV, Crunch Time, Kronos and other programs as utilized by the company.
* Monitor/maintain restaurant equipment, schedule routine service or repairs as needed.
* Champions minimization of waste, records as needed and participates in food donation program.
Brand Knowledge/Proficiency
* Assesses skill levels of restaurant associates and conducts and coordinates on-the-job and other training/education activities as necessary
* Embraces technology and inspires employees to understand and adopt new technologies implemented by the company
* Maintains a working knowledge of all applicable brand standards, CBAs, Landlord lease agreements, and all procedures and protocols to maximize brand/landlord/labor relations, and teaches associates these standards
* Develops and implements creative strategies to increase revenue
Visual/Vibe/Appeal
* Manages the day-to-day activities of associates within the branch
* Uses judgment and discretion to resolve customer and associate questions and problems and determines when to refer more complex issues to senior level leaders
* Recognizes, understands, and utilizes subordinate leaders' strengths and provides ongoing feedback that reflects on progress against individual development goals and business goals
* Ensures planned maintenance is conducted and addresses all maintenance and repair items as needed
* Implements marketing programs as directed by OSC or brand initiatives, complies with promotional activity, drives revenue and interacts with support teams for AB programming, sales matrix, Coke programming or other as directed.
Safety
* Maintains an in-depth understanding of all federal, state, and local sanitary, safety, and health standards, and all procedures and protocols to comply with the law
* Holds GMs accountable for ensuring all safety standards are understood and met
* Trains new managers and associates in wellness check protocols and adheres to new COVID 19 requirements.
* Understands and performs all Health and Safety activities as specified in the Manager's Guide to Associate Health and Safety
Important information, reporting relationship, and similar roles
* The Director of Operations - I position as described falls under the Fair Labor Standards act as an Exempt position, under both the Administrative Exemption and the Executive Exemption tests.
* The position typically reports to the Regional Director of Operations within the assigned region.
* The Director of Operations - I position is expected to work a varied and rotating schedule to be on site at various operating days and hours each week; some opening shifts, during some busy dayparts, and during some closing shifts to monitor GM and restaurant associates' work activities during these different days and times.
* The Director of Operations - I position is the first position in a series of branch level leadership positions of increasing scope and complexity
Minimum Qualifications, Knowledge, Skills, and Work Environment:
* Education and management knowledge: demonstrated through progress toward a bachelor's degree in Hospitality Management or through varying combinations of formal post-secondary education or successful years of hands-on experience managing multiple restaurant concepts and multiple restaurant units.
* Restaurant experience: must have demonstrated multi-unit restaurant experience, to include brands and service styles of varying complexity (e.g.: QSR, FSR, Union, Non-Union, etc.), with overall accountability for the success and failure of those restaurants. Generally speaking, multi-unit, multi-concept management experience for a minimum of 3 years with underlying overall restaurant experience of 7 years is necessary to be successful in a small branch.
* Financial acumen: possesses a solid understanding of the drivers of growth and profitability and how key financial metrics are used; can easily navigate the P&L and understands the drivers of key line items that impact restaurant level profitability. Knows how to drive KPI results through behaviors versus managing the metric.
* Technical skills and abilities: Demonstrates knowledge of restaurant product and service quality, safety and operations standards, and ability to teach and coach these standards to a team.
* Builds and maintains positive relationships: Demonstrates the ability to interact with the public, team and various stakeholders in a friendly, enthusiastic and inclusive manner including clients, executive team, union representatives, branded partners and a diverse group of hourly associates.
* Builds high performing teams: Ability to make sound hiring decisions. Demonstrates team management, delegation and issue resolution skills; has history of leading successful teams; has developed associates and leaders; applied strong coaching behaviors and ongoing feedback on performance.
* Managing priorities and problem solving: the ability to manage multiple and concurrent priorities and apply critical thinking to solve problems. Uses sound communication practices to facilitate initiatives and change.
* Communication: Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents, understand menus and brand standards as well as converse comfortably with individuals.
Additional Information
All job requirements are subject to change to reflect the evolving position requirements or to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a threat or risk to the health and safety of themselves or other employees. This job description in no way states or implies that these are the only duties to which will be required in this position. Employees will be required to follow other job-related duties as requested by their supervisor/manager (within guidelines and compliance with Federal and State Laws). Continued employment remains on an "at-will" basis.
HMSHost is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
To learn more about HMSHost and additional career opportunities, visit ************************
Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates ("the Company"), is an equal opportunity employer. It is the Company's policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws and regulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as "protected characteristics").
Nearest Major Market: Cleveland
Operations Project Manager
Senior operations manager job in Cleveland, OH
CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.
A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You'll get unwavering support from all departments and total transparency from the top down.
CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.
Position Overview:
The Operations Project Manager is responsible for managing projects to ensure completion within the service level agreement (SLA). The Operations Project Manager works with stakeholders, identifies expectations, delegates tasks, and ensures successful implementation.
Job Responsibilities:
Act as the point of contact for team members on assigned projects including assembling, coordinating, and managing project needs.
Lead project meetings, presentations, and post-policy implementations.
Monitor progress and keep the stakeholders informed throughout the project.
Maintain project documentation.
Follow up on all tasks to assure project timelines are met.
Set clear expectations with all project stakeholders.
Establish and maintain effective business relations with internal and external partners.
Lead the development of project goals and establish the scope of projects.
Ensure completion and success of customer support across multiple projects.
Facilitate and troubleshoot any challenges associated with the project.
Provide technical and management advice while assisting stakeholders and personnel associated with each project.
Communicate and work with the training department on SOPs, workflows, and announcements.
Summarize project information, establish business needs and concepts while clearly communicating with high-level leadership.
Assist with providing material and documents for audits and reviews.
Complete User Acceptance Testing (UAT) as needed.
Perform other duties as assigned.
Qualifications and Skills:
5+ years of experience in mortgages.
Encompass LOS experience required.
Related experience, preferred.
Knowledge of the overall mortgage workflow.
Knowledge of all agency guidelines
Knowledge of compliance and disclosure requirements.
PMP certification, a plus.
JIRA experience, a plus.
Proficient in Microsoft Office suite (Word, Excel, and Outlook).
Excellent prioritization, organization, and time management skills.
Excellent management and analytical skills.
Excellent conflict management and negotiation skills.
This is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.
CrossCountry Mortgage, LLC offers MORE than a job, we offer a career. Apply now to begin your path to success! careersatccm.com
CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: **********************************
California residents: Please see CrossCountry's privacy statement for information about how CrossCountry collects and uses personal information about California applicants.
CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual's association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”). The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion.
CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit ***************************
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