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  • SVP, Head of Operations

    Capitalbankmd

    Senior operations manager job in Rockville, MD

    Corporate Headquarters - Hybrid 2275 Research Blvd Suite 600 Rockville, MD 20850, USA Description About Us Capital Bank N.A. is headquartered in Maryland and has been serving our communities since 1999. We stand as a publicly traded company (NASDAQ: CBNK) with over $3 billion in assets. We offer commercial and consumer banking services to clients primarily in Maryland, DC, and Northern Virginia, alongside two nation‑wide lending brands; Capital Bank Home Loans and OpenSky, a credit card division that offers and services credit cards across all states. Our personalized approach to banking, paired with cutting‑edge technology solutions and a comprehensive suite of products and services, fuels our growth, and enables us to support our customers at every stage in their financial journey. Come join a bank where our employees thrive and are engaged in meaningful work. For the last 5 out of 6 years, Capital Bank was named one of the "Best Banks to Work For" in the U.S. by American Banker. Position Purpose The Head of Operations is a strategic leadership role responsible for overseeing the bank's operational functions while supporting the organization's digital transformation strategy. This individual will ensure operational excellence, regulatory compliance, and customer satisfaction while advancing innovation through digital platforms, automation, and data‑driven solutions. The role requires a forward‑thinking leader with deep banking expertise and the ability to align people, processes, and technology to achieve long‑term business objectives. Position Responsibilities Operational Leadership Oversee all core banking operations, including deposit and loan operations, payment processing, treasury services, and back‑office functions. Establish and monitor KPIs to ensure efficiency, accuracy, and compliance in day‑to‑day operations. Collaborate with compliance, risk, and audit teams to ensure adherence to regulatory requirements and internal controls. Drive continuous process improvement to reduce costs, improve turnaround times, and enhance client experience. Build and lead cross‑functional teams to deliver large‑scale operational and digital initiatives. Act as a change champion, ensuring smooth adoption of new technologies and processes across the bank. Mentor and develop staff, fostering professional growth and preparing future leaders in both operations and digital strategy. Manages performance of the team and conducts performance reviews within the processes of the Bank. Strategic Planning & Execution Partner with executive leadership to align operational and digital initiatives with overall business strategy. Develop budgets, forecasts, and resource plans to support operational and digital transformation objectives. Provide regular updates to the executive team and Board of Directors on progress, risks, and opportunities. Education and Experience Required Bachelor's degree in Business Administration, Finance, Information Technology, or related field required; MBA or equivalent preferred. 10+ years of progressive experience in banking operations, with at least 5 years in a senior leadership role. Demonstrated success leading digital transformation initiatives within a financial institution. Strong knowledge of banking regulations, risk management, and compliance requirements. Proven track record of leading process improvement, technology integration, and organizational change. Strategic thinker with the ability to translate vision into actionable plans. Strong leadership and team‑building skills; able to influence and inspire at all levels. Excellent communication, presentation, and stakeholder management skills. Deep understanding of core banking systems, digital platforms, and emerging financial technologies. Technical Knowledge and Skills Microsoft office software suite (Word, Excel, PowerPoint, etc); excellent oral and written communication skills. Has the following knowledge: Advanced credit underwriting and financial acumen. Experienced in the fundamentals of change management. Expert understanding of Bank financials. Project Management Compensation Base Salary Range:$175,000 - $225,000 annually. Final determination of where you are at in the salary range is based on numerous factors such as relevant experience, skill set, education, geographic location, and ability to meet qualifications within the job description. Additional Compensation:This role will include a yearly annual target bonus based on individual performance. Working Arrangements This opportunity offers the flexibility to work in a hybrid working environment within our Rockville, MD office. Why Join Us? Join a growing company with a culture that fosters an entrepreneurial spirit Comprehensive benefits packageincluding Medical, Dental, Vision, Company Paid Life Insurance, Disability Insurance, and more! Company Contributions to your 401k - Regardless of your contribution Employee Perks:Employee Recognition Program, Commuter Benefits, Employee Banking Discounts and much more! Generous Paid Time Off and Paid Holidays. Supporting Businesses. Helping People. Strengthening Communities. Capital Bank, N.A. is an affirmative action and equal opportunity employer. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr
    $175k-225k yearly 3d ago
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  • Head of FP&A

    Andrews & Cole

    Senior operations manager job in Bethesda, MD

    Our client is a private equity-backed technology company in Bethesda, MD. The Head of FP&A will be an integral member of the leadership, working closely with the CFO, CEO and Investors. This role is ideal for a finance professional who can build structure and deliver high-quality analysis in a fast-paced setting. The Head of FP&A will be responsible for owning the budgeting, forecasting, and reporting processes while providing critical financial insights to the executive team. This position requires a strong operator who can balance both hands-on financial work and strategic analyses to help guide business decisions. Key Responsibilities Lead budgeting, forecasting, and cash flow management during the interim period. Prepare monthly financial reporting packages with KPI and variance analysis. Develop financial models and dashboards to support revenue analysis. Partner with business leaders across sales, product, and operations to support decision-making. Assist in preparing board and investor reporting materials. Evaluate and implement process improvements and FP&A tools to improve scalability. Serve as a key point of contact for finance in a small, collaborative office environment. Qualifications Bachelor's degree in Finance, Accounting, or a related field; MBA/CPA/CFA is a plus. 15+ years of FP&A experience (tech/SaaS/Gov Con a+). Proven ability to step into an interim or contract role and quickly add value. Strong financial modeling, reporting, and Excel skills. Familiarity with SaaS/technology metrics and investor reporting. Comfortable working in a small team/startup-like environment with high visibility. $175-225 base plus incentive compensation (Depending on experience) #J-18808-Ljbffr
    $70k-153k yearly est. 4d ago
  • General Manager, Indoor Soccer Center Operations & Growth

    Sofive 3.7company rating

    Senior operations manager job in Columbia, MD

    A leading indoor soccer facility in Columbia is looking for a General Manager to oversee all daily operations. This role requires a passion for soccer and at least 5 years of management experience in sports or hospitality. Responsibilities include managing staff, developing marketing initiatives, and ensuring a premium customer experience. Competitive salary and benefits are offered, along with opportunities for growth within the organization. #J-18808-Ljbffr
    $45k-70k yearly est. 1d ago
  • Golf Operations General Manager - Lead Two Premier Clubs

    Twice 3.6company rating

    Senior operations manager job in Columbia, MD

    A community-focused organization in Maryland is seeking a General Manager of Golf Operations to oversee Hobbit's Glen and Fairway Hills Golf Clubs. The successful candidate will provide leadership, enhance member experiences, and ensure operational excellence through strategic planning and team development. This role offers competitive compensation and benefits, including medical and wellness perks, in a supportive environment that values inclusivity and community service. #J-18808-Ljbffr
    $82k-179k yearly est. 2d ago
  • Director of Operations

    Emergencymd

    Senior operations manager job in Bethesda, MD

    Why Work for Wonders Early Learning + Extended Day? Play isn't just fun, It's fundamental! Children need playtime, it is crucial for healthy development. Children learn about the world by exploring ideas, manipulating objects, investigating creative materials, and problem-solving with others. Using imagination and creativity, children take on new roles and test new concepts. Wonders teachers use observation and planning to create learning experiences that are intentional and provide meaningful context for children to practice skills and express ideas. Join the Wonders family of caring, dedicated, and fun educators! About Wonders Our Mission - To create and advance high quality, diverse educational communities that teach children the foundations of life‑long learning and social responsibility. Since our inception in 1976, our goal has been to provide non‑profit, quality child care to working families. Over the years, we have grown from a single center in the basement of All Saint's Church in Chevy Chase, Maryland to multiple accredited early learning, extended day, and summer camp programs across the DC Metropolitan Region. Our programs support today's workforce, while growing the workforce of tomorrow. Benefits & Compensation Our benefits package includes paid time off, holidays, winter break, medical with HRA, dental, vision, life insurance, disability, critical illness, accident insurance, 403(b) retirement savings plan, Wonders tuition discounts, and professional development training. Benefits eligibility is dependent on job type status. We provide paid pre‑employment background checks, fingerprinting, medical exams, & drug screens as well as paid New Hire Orientation. Wonders values its educators and leaders and we invest in our workforce by prioritizing compensation and nurturing meaningful careers. Our educators are regularly engaged in efforts towards continuous improvement in their skills and knowledge in the classroom. Approximately 80% of our annual budget is directed to staff compensation. Job Summary The Director of Operations is responsible for managing the daily operations of the organization and executing the implementation of Wonders' strategic plan. Reporting to the Executive Director and working closely with the Wonders administrative team, the Director of Operations will provide leadership, strong fiscal management, and active oversight in aligning the goals of the organization. The Director of Operations is responsible for ensuring compliance with all regulatory agencies, risk management, compliance requirements, and facilities management for multiple locations. The Director of Operations will also be responsible for the management and oversight of the Wonders Professional Development Consortium. Essential Functions Compliance and reporting: Lead and oversee all compliance and reporting activities to ensure proper state licensing, maintenance of certain business account records; adherence to federal, state, and local regulatory laws and reporting; compliance with insurance requirements, and otherwise manage all professional and contractual relationships, as appropriate. Organizational leadership: Serve on the administrative leadership team, collaborating thoughtfully and enthusiastically in support of Wonders' mission and strategic priorities. Ensure that Wonders is current and conforms to federal, state, and local legal requirements, as well as best practices in the area of nonprofit management. Oversee all program emergency preparedness protocols. Facilities and vendor relationships: Provide administrative leadership and oversee the relationships with Wonders' facilities management. Discern appropriateness of Wonders' contractual relationships with vendors, actively managing these relationships to ensure mutual understanding of responsibilities, accountability, fiscal responsibility and open, clear communications. Assess program needs and risks through management reports and regular site visits. Provide strategic leadership to ensure a culture of continuous improvement and efficiency. Other duties or responsibilities as assigned. Core Competencies Effective team leader with a strong record of driving strategic initiatives. Solid grasp of nonprofit operations, budgeting, and business functions. Skilled in planning, organizing, and executing complex projects. Resourceful, data‑driven problem‑solver with strong analytical abilities. Clear, adaptable communicator skilled at engaging diverse stakeholders. Committed to advancing equity through policy, practice, and program design. Qualifications Minimum of a Bachelor's degree in operations, business, or related field. Minimum 5 years of nonprofit management, educational leadership, or related experience Exceptional track record of leadership Superior project management skills Resourceful and analytical with excellent verbal and written communication skills Understanding of all facets of business operations and budget management Knowledge of IT infrastructure and computer skills Aptitude in problem-solving and decision-making Understanding of analytics and performance metrics to support a cycle of continuous improvement Aptitude in strategic thinking and implementation of strategic initiatives. A firm commitment to advancing equity through program delivery, policies and practice EEO Statement Wonders provides equal opportunity to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, citizenship, current or future military status, genetics, protected veteran status, sexual orientation, gender identity or expression, marital or familial status or any other characteristic protected by federal, state or local laws. ADA Compliance Consistent with the Americans with Disabilities Act (ADA), it is the policy of Wonders to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact Human Resources. Additional Information Job Type: Full‑time/Exempt Program Length: Indefinite Work Schedule: 8:00a to 5:00p (Onsite) Work Location: 5272 River Road, Bethesda, MD 20816 #J-18808-Ljbffr
    $74k-127k yearly est. 5d ago
  • Luxury Cinema GM: Guest Experience & Operations

    CinÉPolis USA

    Senior operations manager job in Gaithersburg, MD

    A luxury cinema operator is seeking a General Manager in Gaithersburg, MD. You will lead recruitment, training, and daily operations while ensuring compliance and guest satisfaction. The ideal candidate has a Bachelor's Degree, significant management experience in high-volume settings, and strong leadership skills. This full-time role may require working weekends and holidays. Join our dynamic team and enjoy competitive pay with bonuses and various employee benefits. #J-18808-Ljbffr
    $59k-125k yearly est. 1d ago
  • Senior Business Operations Manager

    Cylogic

    Senior operations manager job in Ashburn, VA

    Excited to share that we're opening a key role on our team, Senior Business Operations Manager. This position sits at the heart of our organization, partnering closely with leadership across sales, finance, engineering, and product to shape strategy, optimize operations, and drive scalable growth. If you love blending analytics with execution, thrive in cross-functional environments, and want to help build and commercialize new cloud-focused offerings in a fast-growing company, we'd love to meet you. Turn data, market insight, and cross-functional alignment into business impact. Responsibilities/Duties: Develop and maintain unit economics and margin models that reflect underlying cloud infrastructure and partner business models. Support revenue forecasting and scenario modeling for existing and new products and services. Evaluate new product and service concepts for commercial viability, including offer definition, target segments, unit economics, and recommended pricing and packaging. Monitor the market, partner ecosystem, and competitive landscape and synthesize findings into clear positioning, risks, and opportunities. Translate sales and partner feedback into structured business requirements, use cases, and messaging themes. Partner with engineering and sales teams to turn validated use cases into scalable, repeatable offerings including SKUs and launch plans. Support planning and execution of proofs of concept and special projects, including coordination of logistics across internal teams and external partners. Work closely with sales, finance, leadership, and periodically engineering to align on priorities, cost models, and execution plans. Use simple project management practices and tools to track work, manage deadlines, and keep stakeholders aligned across multiple concurrent initiatives. Identify opportunities to improve reporting, workflows, and decision support tools, and help design a more standardized pricing and deal structure process over time. Develop and maintain core productization assets such as internal materials, product requirement documents, and operational checklists. Perform other related duties as assigned. Experience and Core Competencies: Bachelor's degree in a relevant field required; master's degree preferred 5+ years of experience in business operations, revenue operations, pricing, strategy, FP&A, management consulting, or a similar analytical and cross-functional role, preferably in a B2B technology or cloud infrastructure environment. Experience working in an early stage or growth stage startup environment. Strong quantitative and financial analysis skills, including advanced Excel modeling, unit economics, and scenario analysis. Proven ability to create clear written and visual communication, including presentations and customer- or partner-facing collateral. Proficiency with spreadsheet and data tools, Excel and Airtable preferably, and familiarity with CRM and marketing tools, preferably HubSpot. Physical Requirements: Lifting to 50 pounds Frequent sitting, walking, standing, bending.
    $111k-148k yearly est. 3d ago
  • AVP, Debt Ops Analytics - Data-Driven Insights Leader

    Walker & Dunlop 4.9company rating

    Senior operations manager job in Bethesda, MD

    A leading commercial real estate finance company seeks an AVP, Debt Operations Analytics to lead data-driven solutions. You will define and oversee KPI/KRI strategy, manage dashboard reporting in Power BI, and work closely with Compliance for data quality. This role requires 5+ years in analytics within financial services and expertise in AI tools. The position offers a salary range of $100,000 - $110,000 with a discretionary bonus. #J-18808-Ljbffr
    $100k-110k yearly 3d ago
  • Cannabis Dispensary GM: Lead Growth & Service

    Toker's Guide

    Senior operations manager job in Greenbelt, MD

    A cannabis product supplier in Greenbelt, Maryland is seeking a General Manager to oversee the daily operations of their dispensary. Responsibilities include managing staff, inventory, and finances, ensuring compliance with state regulations, and providing excellent customer service. The ideal candidate will have experience in the cannabis industry and strong leadership skills. This is a full-time on-site position. #J-18808-Ljbffr
    $51k-93k yearly est. 4d ago
  • Corporate Relations Director

    Boy Scouts of America 4.1company rating

    Senior operations manager job in Bethesda, MD

    Bethesda, Maryland (MD) The Corporate Relations Director is responsible for developing and managing strategic partnerships with corporations to advance NCAC's mission and revenue goals. This position focuses on cultivating, soliciting, and stewarding corporate donors and, as partners, aligning partnership opportunities with organizational priorities. ResponsibilitiesStrategic Partnership Development Create and implement a comprehensive corporate engagement strategy to expand the organization's corporate supporter base Identify and cultivate new corporate prospects across leading industries in the Washington, DC region Negotiate partnerships, cause-marketing campaigns, and workplace giving programs Develop a comprehensive corporate benefits matrix to offer, track, fulfill, and scale a suite of benefits that deliver value and impact to corporate partners Revenue Generation Secure corporate gifts and sponsorships for events and programs, often in the five- and six-figure range Establish a portfolio of corporate donors and partners to achieve annual revenue targets through diversified corporate fundraising streams Develop and maintain a target list of potential corporate partners and create donor life-cycle strategies that follow a moves management structure Relationship Management Serve as NCAC's primary liaison between corporate partners and internal implementation teams Develop personalized stewardship plans to ensure partner satisfaction and retention Lead organizational stewardship efforts of corporate relationships to ensure high impact of donor contributions Represent NCAC at corporate meetings, networking events, and community functions Work closely with senior leadership, board members, and cross-functional teams (development, events, communications) Work closely with the Special Events Director to optimize corporate partners for NCAC, including integration of events and sponsorship opportunities Provide reports on organizational and departmental key performance indicators, revenue progress, and engagement metrics to leadership Work with the Donor Data Manager to proactively and reactively provide research profiles on companies and key personnel for the purpose of executive briefings Ensure that all records pertaining to corporate relationships are purposefully and transparently captured using NCAC systems, including CRM Education Bachelor's degree required; Master's degree in nonprofit management, business, or related field preferred Qualifications Proven success in securing major corporate partnerships and sponsorships Strong negotiation, communication, and presentation skills Ability to manage multiple projects and deadlines Familiarity with CRM systems (e.g., Blackbaud) and fundraising best practices Strategic thinking and planning Relationship-building and networking Financial acumen and goal orientation Leadership and team collaboration Ethical and compliance awareness All councils are equal opportunity employers and offer a competitive salary, based on the council's geographic location. Professional Scouting offers benefits to include major medical, prescription coverage, dental, vision, life insurance, long-term disability, accidental death, retirement plan, plus compensation for authorized and approved business-related expenses, including phone and mileage reimbursement. We also offer a generous vacation policy and holiday observances. Salary or Salary Range: $90,000-$95,000 How to Apply: ***************************** Use Google Chrome or Firefox when applying. Please keep your manager and SE informed of your resume submission and interest in this position. How Did You Hear About This Opportunity? #J-18808-Ljbffr
    $90k-95k yearly 5d ago
  • Director of Operations

    Mad Science of Washington Dc

    Senior operations manager job in Silver Spring, MD

    Director of Operations (Hands-On, Growing Organization) Mad Science of DC-Maryland-Virginia In-Person | Silver Spring, MD $105,000-$130,000 + Benefits About the Role Mad Science of DC-Maryland-Virginia brings hands-on science programs to 100+ schools, 20,000+ students, and 170+ summer camps across the region each year. Our mission is to make science exciting, memorable, and fun for kids, and behind the scenes, that takes a thoughtful, well-run operation. We're hiring a Director of Operations to lead that operation. This role is designed for someone who is strong operationally and ready to grow. You don't need to have done everything listed below at full scale before. You will work closely with the owner, especially during your ramp-up period, and receive hands-on support as you take ownership of systems, people, and day-to-day execution. This is a hands-on leadership role for someone who enjoys solving real problems, managing people, and building systems that make life easier for teams in the field. You'll work closely with the owner and leadership team, oversee day-to-day operations, and steadily improve how we schedule, staff, train, and support a large, multi-site organization. If you like variety, responsibility, and seeing the direct impact of your work, this role offers all three. This position is best suited for someone who: Likes being in the mix, not siloed Is comfortable juggling logistics, people, and priorities Enjoys building structure in active, fast-moving environments Wants to grow with an organization that values trust, autonomy, and mission You won't be dropped into chaos, but you also won't be bored. What You'll Be Responsible For: Logistics & Scheduling (Core Function) Build and manage weekly schedules for programs at 100+ schools Assign 20-30 instructors during the school year and 80+ instructors in summer Ensure 100% program coverage with minimal last-minute changes Optimize instructor travel routes, timing, and resource allocation Oversee equipment flow, supply kits, and warehouse coordination Maintain a stable, predictable logistics rhythm across the organization Team Leadership Lead Senior Instructors, Zone Coordinators, and instructional staff Run training, onboarding, and staff development programs Ensure consistent, high-quality program delivery across sites Summer Operations (High-Volume Season) Serve as first point of contact for routine counselor issues Handle typical parent calls and moderate behavior concerns Provide rapid problem-solving support to staff on-site Escalate serious behavior or safety issues directly to the owner Ensure camps run smoothly, safely, and with high parent satisfaction Hiring & Staffing Own recruiting, interviewing, hiring, and onboarding Build and maintain seasonal hiring pipelines Develop staffing plans for both school-year and summer demand Office Operations & Culture Help maintain a positive, energetic, mission-driven office culture Collaborate with the owner on staff performance tracking Lead internal events (team gatherings, holiday events, staff appreciation) Customer, School & Parent Support (School Year) Resolve operational issues quickly and professionally Provide program quality oversight Support the sales team during high-volume periods when needed Compliance & Standards Maintain background checks, certifications, and safety documentation Keep policies updated and properly documented Create and maintain SOPs for key operational processes Strategic Growth Support As the company grows, you'll partner with leadership to: Identify opportunities to scale Improve and automate operational systems Increase organizational capacity Forecast logistics and staffing needs for expansion Ensure infrastructure supports smart, sustainable growth This role has significant influence over how Mad Science evolves in the coming years. What Success Looks Like (After Ramp-Up) These goals are directional targets, not day-one expectations. We focus on steady improvement, clear communication, and solving problems as they arise. These are the outcomes we work toward together over your first 6-12 months: 95-100% of programs staffed at least 7 days in advance Less than 3% same-day staffing changes 98%+ on-time program start rate Measurable reduction in instructor travel time within 6 months Parent & school satisfaction rating of 4.7+/5 Summer hiring completed by May 15 Full implementation of SOPs within 6 months Strong seasonal staff retention and training completion Success here is about stability, predictability, and continuous improvement - not perfection. Hours & Location Full-Time · In-Person 12065 Tech Rd, Silver Spring, MD School Year: Monday-Friday, 9:00 AM - 5:00 PM Summer (10 weeks): Monday-Friday, 8:00 AM - 4:00 PM Summer includes after-hours availability for urgent scheduling or staffing issues. These situations are typically brief, require quick decision-making, and can be handled remotely. The owner remains actively involved during peak summer weeks and serves as an escalation and support resource. Compensation & Benefits $105,000-$130,000, based on experience and demonstrated strength in multi-site operations Health insurance (60% employer-paid) Retirement plan with match + Roth IRA option PTO, holidays, and sick leave Why Join Us This is the highest operations role in the company, offering long-term stability, meaningful autonomy, and the opportunity to run a complex, mission-driven organization that reaches thousands of families every year. You'll build systems that matter, lead people who care, and help shape how Mad Science grows in the years ahead.
    $105k-130k yearly 3d ago
  • General Manager Development Program

    Mom's Organic Market 4.1company rating

    Senior operations manager job in Arlington, VA

    We are expanding and looking for people to join our team in the DMV area and beyond! As a General Manager, you will have the opportunity to work in stores across the DC, Northern Virginia and Maryland area. As a part of our General Manager Development Program, you will get the chance to: Receive one-on-one mentorship from our team of experienced leaders Gain professional and personal development through structured, high quality training and feedback Make a positive impact on P&L management, metrics reporting… you get the idea YOU Act as if the universe is rigged in your favor See new responsibilities as opportunities Are happiest when busy Figure out how to fix it, not who's to blame See mistakes as opportunities to learn and grow Enjoy spreading joy WE Care more about attitude and work ethic than your experience Love to promote from within Have dynamic and interesting coworkers and customers Have faith in people's potential Make friends at work Take pride in all of our 5 star reviews We look for people who have: Passion for hiring and developing the best employees A laser-like focus on the customer experience A solution-oriented mindset Enthusiasm for hands‑on leadership - our leaders are team players who jump in and assist when needed A bachelor's degree and 2 years of grocery management experience OR at least 4 years of experience in a retail management role The flexibility to start early shifts at 4am and finish late shifts at 11pm, including weekends We offer a full range of benefits including: Competitive pay $80,000 to $100,000/year starting pay $100,000 - $115,000/year base pay starting year 2 with an annual bonus opportunity up to $40,000 Exceptional, low cost, medical, dental, and vision plans 401k and 401k matching 30% employee discount 40 hour work week Paid time off Child and bonding leave and more! It doesn't matter where you come from, how much schooling you have, or what industry you're currently in- if you have a track record of success, join us. #J-18808-Ljbffr
    $100k-115k yearly 3d ago
  • Operations Manager

    Gastro Center of Maryland

    Senior operations manager job in Fair Oaks, VA

    Gastro Center of Maryland is one of the largest Gastroenterology groups in the Mid-Atlantic with locations across Maryland and Northern Virginia. The Operations Manager will oversee the day-to-day operational functions of multiple gastroenterology practice locations, ensuring streamlined workflows, effective resource utilization, and exceptional patient and staff experience. This position reports directly to the VP of Operations and works closely with leadership, vendors, and staff across locations. Key Responsibilities · Partner with the VP of Operations to manage daily staffing needs and operational logistics across multiple sites · Support clinical and administrative teams to ensure smooth daily operations · Collaborate with vendors and property managers to maintain facility standards and address site-specific needs · Coordinate with the VP of Finance on procurement processes, supply chain oversight, and vendor contracts · Monitor and improve operational workflows, ensuring compliance with healthcare regulations and internal policies · Assist with onboarding and training support staff in collaboration with HR and department leads · Identify process improvement opportunities and implement solutions to enhance service delivery · Travel between Maryland offices and occasional Northern Virginia sites (approximately 30% travel) Qualifications · Bachelor's degree required; healthcare, business administration, or related field a plus · Minimum of 4 years of relevant operational management experience, preferably in a healthcare or multi-location environment · Healthcare background is required, especially in a specialty or ambulatory care setting · Proficiency in Microsoft Excel and other office productivity tools · Strong interpersonal and organizational skills; able to adapt and pivot in a fast-paced environment · Experience working collaboratively with cross-functional teams including clinical staff, finance, and vendors Benefits · 401(k) retirement plan with company match · Comprehensive insurance: Health, Dental, and Vision · Paid Time Off: 10 days annually · Sick leave and national company-paid holidays · Professional growth and development opportunities
    $71k-114k yearly est. 4d ago
  • Store Manager

    Boll & Branch

    Senior operations manager job in Bethesda, MD

    Boll and Branch is looking for a Store Manager to join our growing retail team. This role is located in Bethesda Row in Bethesda, MD. At Boll & Branch, we believe that luxury starts with care - for our customers, our communities, our teams, and our craft. We're looking for a Store Manager who embodies hospitality and ownership - someone who leads with passion, takes pride in their store environment, and brings the Boll & Branch experience to life in every interaction. As the Store Manager, you are the shopkeeper for your store. You'll run it as if it were your own business - delivering results, leading a high‑performing team, and creating a welcoming environment where customers and employees feel at home. You'll also play a broader role as a community connector, forging partnerships and helping build local presence with the same sense of care and ownership. This role reports to the District Manager. Responsibilities: Lead With Hospitality Serve as the host in your store - greeting guests warmly, listening deeply, and helping them design spaces they love. Set the tone for an elevated yet comfortable experience, rooted in genuine care and welcoming service. Foster a culture of “unreasonable hospitality” where every interaction - with customers and your team - feels personal and memorable. Create elevated experiences for our customers through our in‑store, in‑home and virtual design consultation program. Own Your Business Treat your store as your own small business - you'll be empowered to make decisions that drive performance, community connection, and customer love. Achieve and exceed sales and profitability goals while managing all aspects of daily operations. Analyze selling reports, manage controllable expenses, and ensure operational excellence across all areas. Maintain impeccable visual and merchandising standards - recognizing that every touchpoint is a reflection of our brand's integrity. Develop & Inspire Your Team Hire, train, and mentor a team of passionate, driven Brand Ambassadors who embody integrity, resourcefulness, customer‑obsession, and hospitality. Be a role model by being an active presence on the sales floor - helping your team master both the art of service and the science of selling. Meet monthly with each Brand Ambassador to celebrate wins, develop strengths, and ensure high performance by reviewing their productivity relative to their goals. Coach and provide suggestions for improvement and address through performance management when necessary. Be an expert in all Boll & Branch products and service standards; inspiring and training your team to develop their expertise. Be a Connector in the Community Build relationships that bring Boll & Branch to life locally - from interior designers and real estate developers to boutique hotels and universities, and beyond. Partner with Nordstrom and Bloomingdale's teams to strengthen our relationship with them and build brand awareness in the market. Create thoughtful local outreach - events, design partnerships, and neighborhood guides - that connect our core customer to the best of her community. Help customers discover their community through us by curating a list of the best local bakeries, boutiques, schools, and other hidden gems Create and drive community outreach initiatives through local businesses and our Designer Outreach program. Requirements: 3+ years of experience in a retail leadership position (ideally in luxury, design, home, lifestyle categories). A natural host with a positive and enthusiastic personality; you take pride in creating an inviting, inspiring space. Entrepreneurial at heart with a shopkeeper mindset - motivated by ownership, accountability, and making an impact locally. Equally comfortable analyzing business metrics and curating beautiful, customer‑first experiences. A hands‑on coach who leads by example and develops others through mentorship, coaching, and collaboration. Strong communicator and trainer - you thrive on helping others grow. A natural connector skilled in consultative selling and has constant curiosity about your market. Full understanding of specialty retail, including business development, human resources, visual merchandising, and store operations. Knowledge of basic retail math and cash management techniques. Resourceful with strong critical thinking and problem solving skills. Ability to travel to the corporate office and other store locations when needed. Proficient with standard office and retail environment equipment (phones, POS, alarm systems etc). Intermediate knowledge of Google Suite (including Google Drive, Meet, Docs, Slides, Sheets), as well as Word and Excel. Able to stand for long periods of time, reach overhead, lift up to 50 lbs., and climb a ladder/step stool. The above is a comprehensive, but not exhaustive, description of requirements and expectations that may evolve over time based on business needs. You must be able to complete all physical requirements of the job with or without a reasonable accommodation. The annual base salary range for this role is $80,000 to $95,000 (new hires are typically brought into the organization between the minimum to midpoint of the salary range posted depending on qualifications, internal equity, and the budgeted amount for the role). It is important to note that our salary ranges are based on paying competitively for our size, industry, and the market and are one part of the total rewards that we provide. Individual pay rate decisions are based on several factors, including qualifications for the role, experience level, skillset, scope of the role, and internal peer benchmarking. Studies show that women and people of color often hesitate to apply for jobs unless they meet all the listed qualifications. At Boll & Branch, we seek the best candidate, who may come from a less traditional background. We consider any combination of knowledge, skills, education, and experience that meets the minimum requirements. If you're interested, we encourage you to think broadly about your background and skill set for the role. This role is not eligible for relocation assistance. Additionally, Boll & Branch will not commence an immigration case or "sponsor" an individual for this position (for example, H-1B or other employment-based immigration). What We Offer: Medical, Dental, Vision, and Life/AD&D insurance Commuter Benefits, HSA/FSA, STD/LTD, and Employee Assistance Program Family‑Planning Services, Gender‑affirming healthcare, and Health Advocacy Program Fitness Reimbursement Program, 401(k), Paid Time Off, and an Employee Discount About Boll & Branch: At Boll & Branch, we don't make bedding like everyone else. We make it better. In 2014, our founders, Scott and Missy Tannen, challenged every conventional standard in the textile industry, creating a new supply chain that prioritized thread quality, not thread count. By investing exclusively in 100% organic raw materials from the start, we became the first bedding company ever to be Fair Trade Certified. Today, we keep five commitments at the heart of everything we do. We are: Cultivators of the Highest Quality Threads Pioneers in 100% Organic Cotton Free from Toxins at Every Step 100% Traceable from Farm to Finish Committed to Fair and Ethical Treatment for All Boll & Branch has over 200 employees, and we are headquartered in Summit, NJ, with a second office in New York, NY and a dedicated Photo Studio in New Providence, NJ. In 2019, to propel our growth, we raised $100M from L Catterton, a leading consumer goods private equity fund. We are also progressively expanding our retail and wholesale footprint. While the heart of our business lies in the direct-to-consumer online model, we also have several retail stores around the country as well as partnerships with Bloomingdales and Nordstrom. Boll & Branch LLC is an equal opportunity employer. #J-18808-Ljbffr
    $80k-95k yearly 2d ago
  • H&M Store Manager Pike and Rose, MD

    H & M Hennes & Mauritz Gruppe 4.2company rating

    Senior operations manager job in Bethesda, MD

    About the Role As a Store Manager, you'll be responsible for the total holistic omni customer experience in your store, ensuring high visual and commercial curation & standards according to the store format location and global & regional strategies. You have the responsibility of leading the full store team to excel. You create an inclusive culture that promotes collaboration and entrepreneurial spirit and are responsible & aware of the store's strengths, opportunities, and competitors. You'll also be the person who analyzes and follows up on sales, creating plans to optimize results and profits. A Day in the Life Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities* Responsible for the total OMNI customer experience in your store, ensuring visual and commercial curation according to your store format environment, global guidelines and regional strategies Represent yourself and the H&M brand positively during all customer interactions Establish, analyze, and follow up on sales & budget goals, and create plans to optimize results Ensure personal customer service is provided in all areas of the store, ensuring your team initiates customer interactions, guiding customers through fashion stories and works towards actively selling our products Following up that your teams are actively promoting our Customer Loyalty App (Hello Member) & in-store sustainability initiatives Schedule to budgeted hours plan in line with sales budget and commercial activities Ensure correct routines in fitting room and checkout, including transaction, returns and exchanges Be aware of your store strengths and opportunities, identifying commercial opportunities and acting on them. Maintain competitor awareness & knowledge Manage store maintenance in a cost-efficient way Ensure all admin routines for both people and operations are handled in a correct way Fashion & Trend Awareness Keep up to date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc Ensure your team provides product and fashion knowledge as well as other relevant information during customer interactions Ensure good understanding of the local area of your store, customers, competition, and fashion trends Team & Development Responsible for talent and performance management in your store - recruiting, onboarding, upskilling, and developing your team Complete performance evaluations and succession planning to support business needs & team Retain and share your knowledge and skills with your team Strong collaboration with Area team and store leadership team including VMs Responsible for the teams planning & scheduling Regular communication to store colleagues to inform, motivate and inspire - daily/weekly meetings, etc Ensure all procedures, routines, security, and legal requirements in all areas of the store are followed Participate in relevant available Onboarding & introduction processes, trainings and courses relevant for your role & future development Retail Operations/ Visual & Commercial Execution Ensure a clean and tidy sales floor and back of house. Ensure high fashion quality, visual and commercial product presentation, with great garment care. Ensure good stock levels and provide input on allocation to relevant area or sales market colleagues Responsible for & supports with the daily opening & closing of store routines and processes Ensure the full garment cycle - from delivery to garment presentation - and fitting room routines are according to our standards, processes, utilizing all tools and technology provided Upkeep & following best practices for any in-store OMNI Services & in-store tech services/tools etc (Instore Care App, Click & Collect, Smart Store etc) Secure a strong balance and the maintenance of price signs in-store and throughout the sales floor/store following guidelines according to global & local strategies & sales market/regional requirements to ensure a strong and consistent price perception throughout the store Update & maintenance of BOH areas for all colleagues (key information, health & safety, tidiness etc) Who You Are To be a successful and effective Store Manager, you'll be a strong leader who enjoys taking responsibility for others. Confident in team coaching & development. You must be ambitious, an effective communicator, an analytical solution finder, capable of working with numbers & managing statistics. Relevant experience working in a leadership position that you can apply to your role Retail management and retail operations experience Experience collaborating closely with a team Why You'll Love Working at H&M We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years You'll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues We are an inclusive company where you're encouraged to be yourself at work You will have access to a large global talent community, where career growth and aspirations have no limits We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day to serve your local community You'll be able to express your personal style with our employee discount at H&M, & Other Stories, and COS Compensation: expected base salary range is $71.289 -$83.031 annually** EEOC Code: OFM Pay Status: Salary, Non-Exempt (Exempt for Top Volume locations) *This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties, and responsibilities assigned for this job at the company's discretion.**H&M, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future. We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at *************************** and use Ask a Question. We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program - HIP. You can read more about our H&M Incentive Programhere . In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries. We offer: 25% Staff Discount - Medical, Pharmacy Vision and Dental Coverage - Employee Assistance Program - Vacation, Wellness, Holiday and Parental Pay - 401K - Commuter Benefits, Health and Dependent Care FSA. Plus, additional Voluntary Benefits. Inclusion & Diversity: H&Mis a part of H&M Group. At H&M Group, we're determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process. We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases. Company Description: At H&M, our purpose is to liberate fashion for the many. We want to shape a new world in Fashion. A world with one ultimate goal: to unleash your self-expression. As an H&M colleague, you're encouraged to be yourself & more. You'll take on new responsibilities from day one, learn skills for life, and find new ways to make your big dreams come true. Our company is committed to fostering a culture of inclusion and belonging, and we actively seek colleagues who share our commitment. Location Old Georgetown Road, Bethesda, United States #J-18808-Ljbffr
    $24k-51k yearly est. 1d ago
  • Store Manager - Montgomery Mall

    Lush Fresh Handmade Cosmetics

    Senior operations manager job in Bethesda, MD

    Ever wondered what it's like behind the bubbles? Lush North America has been creating fresh and handmade cosmetics for the past 20 years, keeping our customers' bathtubs and showers a little more magical through our retail shops across Canada and the U.S. We are dedicated to fair trade sourcing, sustainable communities, and giving back through our Charity Pot Program. Store Manager As a Lush Store Manager, you embody our core values-Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose. You lead, motivate, and make business decisions while fostering an inclusive customer and staff experience. Responsibilities Recruit, hire, and develop a diverse team, training them on brand, product, and service. Collaborate with the team to exceed daily sales goals and deliver a unique, inclusive customer experience. Educate customers and staff on brand values and our positions on Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging. Increase product knowledge to make informed recommendations for every need. Demonstrate strong business acumen, developing and executing business plans that align with the American strategy to improve KPIs and achieve sales goals. Coach and develop staff through development plans, Lush tools, constructive feedback, and DEIB training initiatives. Maintain a diverse, equitable, inclusive environment, prioritizing DEIB training and collaborative solutions. Analyze performance concerns, create action plans, and engage staff with empathy and personal consideration. Recruit and select a mixed team with appropriate diversity, ensuring equal employment opportunity and support for career growth. Prioritize shop compliance, training, attendance, health & safety, and daily communication within your allocated budget. Manage stock and inventory, ensuring the right products at the right times, using inventory reporting tools and action plans. Create and execute merchandising plans to improve KPIs, train staff, and maintain a clean, beautiful environment. Schedule staff to meet peak times, recording breaks and meals accurately while staying within your labor budget. Qualifications 3-5 years managing in a retail environment. Strong HR skills in hiring, scheduling, training, conflict resolution, and performance management. Excellent listening and communication skills. Excellent analytical, critical thinking, and troubleshooting skills. Excellent organization and time management skills. Strong customer service, supervisory, and sales skills. Knowledge and interest in skincare, natural beauty, and ethical business. Ability to work flexible hours to meet the needs of the shop, including holidays, evenings, and weekends. Preferred: Experience with consultation-based customer service models. Preferred: Ability to develop and train staff through positive coaching and feedback. Preferred: Strong record of accomplishment in developing retail staff careers. Preferred: Proficient in Excel, Microsoft suite, and adaptable to other systems as required. Preferred: Experience in cross-cultural collaboration and DEIB or social justice training. Preferred: Fluency in Spanish, French, or other languages. EEO Statement At Lush, we believe that fostering a culture of inclusion and respect within a diverse workforce is essential. Lush North America unequivocally supports equal opportunity employment for all applicants regardless of religion, race, color, gender identity or expression, sexual orientation, ancestry, ability, adverse mental health, and other characteristics protected by law. Montgomery Pay: $63,300 - $63,300 USD #J-18808-Ljbffr
    $63.3k-63.3k yearly 1d ago
  • GM Development Program: Lead Store Growth in Chicago

    Mom's Organic Market 4.1company rating

    Senior operations manager job in Silver Spring, MD

    A leading organic grocery retailer in Silver Spring is seeking candidates for its General Manager Development Program. This role involves team development and customer experience management, offering a starting salary of $80,000 to $100,000 per year with additional bonuses. Ideal candidates will have a degree and retail management experience, along with a commitment to leadership and flexible scheduling. Join us to make an impact in a supportive work environment. #J-18808-Ljbffr
    $80k-100k yearly 1d ago
  • General Manager

    CinÉPolis USA

    Senior operations manager job in Gaithersburg, MD

    General Manager page is loaded## General Managerlocations: Gaithersburg, MDtime type: Full timeposted on: Posted 2 Days Agojob requisition id: JR102997# **CINÉPOLIS CAREERS**Cinépolis USA is a luxury cinema exhibitor offering enhanced movie-going experiences through our “Cinépolis Luxury Cinemas” and “Movie House & Eatery” theater concepts. Based in Dallas, we operate 26 luxury and premium theaters across California, Florida, New Jersey, Connecticut, Texas, Maryland, and Ohio, with plans to expand further. As part of Cinépolis International, the most popular movie theater exhibitor globally, we are dedicated to innovation, film, and hospitality worldwide. **AS A CINÉPOLIS TEAM MEMBER, YOU ARE WHAT IS MOST IMPORTANT TO US!** Our team members enjoy a generous employee discount on tickets, food, and nonalcoholic beverages, and they also receive gifts for reaching milestone work anniversaries!# **BASE PAY PLUS BONUS FOR BONUS ELIGIBLE POSITIONS**$67,182.12 - $97,719.44# ******DEPARMENT:** Operations **LOCATION:** Theater**REPORTS TO:** Regional Manager**JOB DUTIES** • Responsible for recruiting, interviewing, hiring, training, development, and retention of all staff • Manages all new hire training, on-going training of all existing staff, and ensures all compliance training is up to date by utilizing the training modules and materials • Ensures employee adherence to company policies and procedures in partnership with HRBP • Builds a cooperative relationship with KM, Managers, HR, and supervisors to ensure great guest services are met along with exceptional food and film presentation in a clean and sanitary environment • Attend and participate in Regional and Head office meetings and training • Enforce Cinepolis values to another employee • Implement and follow through on company initiatives. (i.e. Sales Philosophy, Harvard Act, STarT, and POPCORN) • Ensures all areas meet operational standards and guest service needs by following operational processes and critical points • Manages and conducts daily pre-shift Take One huddle, and Circle of Sales meetings, and delivers team sales goals and current promotions • Manages facilities and equipment maintenance through Head Office support • Ensures a safe clean environment for employees and guests to reduce the risk of incident, injury, and food handling-related issues by following company policy of pre-and operative cleaning • Responsible for various projects, reports, scheduling, and analytics to achieve company goals and monitor processes (Mystery Shopper Reports, Weekly Audits, Regional Manager Audits, and other compliance reports) • Assist with projections as needed including but not limited to ingesting, transferring, and building playlists in the LMS, and maintenance • Practice proactive guest management by following proper empowerment policy and recognizing opportunities before they occur, resolving the ones that always do and leaving the guest with a positive experience portraying a positive company image • Manages Net Promoter Scores and guest satisfaction by monitoring weekly surveys and creating SMART action plans based on guest feedback • Manages online reputation and reviews by tracking trends and responding to guests as needed • Monitors market share to ensure box office and F&B competitiveness in the designated market area • Proactively addresses guest service complaints and feedback through customer service platform • Builds and adjusts an employee schedule that is well balanced according to labor budgets and business needs, financially feasible, and guest satisfaction-driven • Manages all inventory systems and reconciliation of all F&B • Responsible for managing and reconciling petty cash and operating fund • Responsible for increasing F&B sales • Reviews monthly Profit and Loss statements and ensures operational expenses control proportional to budget and overall revenues • Maximize box office revenues by building balanced showtimes and posting to sales channels upon approval • Manages all other revenue within the theater which includes events execution and advertising compliance • Other duties as assigned**EDUCATION AND/OR EXPERIENCE**• Bachelor's Degree in Hospitality, Management or a related field • Minimum 5 years of In Seat Dining theater or restaurant operations management experience in high-volume operation • Minimum 3 years of F&B management experience in a high-volume management role ideally with full-service bar and kitchen • Proven track record of operational excellence • ServSafe, Food handling, and Alcohol certification required • Availability to work during holidays, nights, and weekends with increased hours during peak times • Standing, walking, lifting, twisting, bending and traversing stairs frequently**SKILLS**• Proven leadership and motivational skills • Displays a professional appearance and is a positive role model within the restaurant and Support Office • Strong written and verbal communication skills • Strong decision-making skills • Equally comfortable communicating, negotiating, and working with guests, peers, direct reports, vendors or partners • High guest satisfaction expectations and focus • Resourceful problem-solving skills • Self-motivated and results-driven • Strong organizational and time management skills with the ability to multitask and delegate projects and tasks simultaneously • Holds self and others accountable to consistently maintain high-performance standards**WORKING CONDITIONS/PHYSICAL DEMANDS AND SCHEDULING REQUIREMENTS**This is a full-time, exempt management position. The role requires a schedule of at least five (5) days per week and a flexible schedule of up to 50 hours per week, including evenings, weekends, and holidays, depending on business needs, peak periods, and operational priorities.The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, you will walk, bend, and stand for periods of time. The employee frequently is required to use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. The employee may be asked to light lift 25lbs to 50lbs occasionally with assistance. While performing the duties of this job, the employee regularly works in a theater environment where typical levels of noise, dust and activity can be expected. The noise level in the work environment is typical for cinemas and can vary from moderate to high depending on areas of the premise.*Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change or be added at any time per the business needs.****Cinépolis USA is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.***# **BENEFITS**You are eligible to participate in Cinepolis's benefits if you are a full-time employee. Your benefits begin on the first of the month following 30 days from your hire date.* Medical Insurance* Vision Insurance* Dental Insurance* Pet Insurance* Travel Insurance* #J-18808-Ljbffr
    $67.2k-97.7k yearly 1d ago
  • General Manager

    Twice 3.6company rating

    Senior operations manager job in Columbia, MD

    Posted Thursday, October 30, 2025 at 12:00 AM | Expires Saturday, January 31, 2026 at 11:59 PM Columbia Association, headquartered in Howard County, Maryland, is known for engaging our diverse community, cultivating a unique sense of place, and enhancing the quality of life in Columbia, Maryland, all thanks to the efforts of our remarkable team members. If you share in our passion for teamwork and our vision, we want you to fast-forward your career with us at Columbia Association. General Manager of Golf Operations Hobbit's Glen Golf Club & Fairway Hills Golf Club Columbia Association | Columbia, Maryland Lead. Inspire. Elevate. Columbia Association (CA) seeks an accomplished General Manager of Golf Operations to bring visible, engaging leadership and a hospitality-first mindset to Hobbit's Glen and Fairway Hills Golf Clubs - two of the region's premier golf destinations. The ideal candidate is a dynamic, experienced golf management professional who blends operational expertise with a passion for people, community, and exceptional member experiences. This is an opportunity to shape the next chapter of two hallmark clubs, building on a culture of inclusion, fun, and excellence that defines Columbia Association. About the Role Reporting to the Assistant Director of Community Programs and Services, as a key member of CA's Golf Leadership Team, the General Manager of Golf Operations oversees Hobbit's Glen and Fairway Hills Golf Clubs operations- including the golf shop, driving range, service areas, and cart operations - while supervising the Head Golf Professional and the broader golf operations team. This leader will deliver an exceptional "golf experience" for members, guests, and the community by ensuring excellence in service, programming, and operations. The General Manager will also play a vital role in strategic planning, budgeting, forecasting, and long-term growth of CA's golf programs. Collaboration is at the heart of this role - the General Manager works closely with the Director of Golf Maintenance, restaurant management, and other department heads to ensure seamless operations and an engaging, member-centered environment. Essential Responsibilities Lead and oversee all fiscal performance for CA Golf operations including planning, budgeting, forecasting, and analysis. Establish financial targets and drive revenue through innovative programs, memberships, and experiences. Supervise golf shop operations, merchandising, and the teamto ensure excellence, profitability, and guest satisfaction. Track player activity, green fees, and operational data to ensure financial accuracy and accountability. Lead hiring, training, and development initiatives that foster high-performing, service-driven teams. Oversee the Head Golf Professional and golf operations team. Chair regular staff meetings focused on operations, customer experience, and continuous improvement. Partner with the tournament committee and Head Professional to develop and execute a robust tournament schedule, including Member-Guest and Club Championships. Coordinate with restaurant partners for events, banquets, and on-course food & beverage services. Promote, develop and implement marketing initiatives in collaboration with CA's Marketing Department to grow new golf memberships and community engagement initiatives. Maintain the highest standards of professionalism, safety, and hospitality across all operations. Additional Responsibilities Represent Columbia Association and uphold its mission, vision, and values across all activities. Maintain strong relationships with committees, members, and team members. Lead monthly safety meetings and ensure compliance with all operational standards. Participate in local and regional golf associations, representing CA with professionalism and enthusiasm. Promote CA Golf philosophies and serve as a visible ambassador to members and guests. Qualifications & Experience Experience: Minimum of five (5) years of progressive golf management experience, including retail, operations, and staff supervision. Proven record of success in promoting programs, marketing, and increasing rounds of play. Strong background in customer service and member engagement. PGA or LPGA membership required Education: Bachelor's degree preferred; equivalent experience in golf club or hospitality management will be considered. Knowledge, Skills & Abilities Comprehensive knowledge of golf operations, tournament administration, and the game of golf. Strong leadership and team development skills with the ability to inspire and motivate. Excellent organizational, planning, and communication skills. Service-oriented mindset with a passion for community and member experience. Proficiency in Microsoft Suite, Golf Genius, and other relevant technologies. Demonstrated professionalism, creativity, and a growth-oriented mindset. Maintains a credible golf game and current knowledge of teaching and equipment innovations. Why Columbia Association? At Columbia Association, we don't just operate golf courses - we enrich lives. Our mission is rooted in inclusivity, community service, and wellness. Hobbit's Glen and Fairway Hills Golf Clubs are more than beautiful courses - they are gathering places where friends meet, families connect, and the love of the game grows for all. This is your opportunity to lead with purpose, shape a vibrant golf culture, and make a lasting impact in one of the country's most forward-thinking community organizations. Compensation & Benefits Salary Range: $100,000 - $110,000 (commensurate with experience and qualifications) Benefits Include: Medical, dental, and vision insurance Life and disability coverage 401(k) retirement plan with employer contributions Generous paid leave and holidays Wellness benefits with lifestyle perks Complimentary Fit & Play membership to CA facilities A positive, fun, and mission-driven work environment Join Us If you're an inspiring leader ready to combine operational excellence with community impact - we invite you to bring your passion for golf, people, and purpose to Columbia Association. Columbia Association is an equal employment opportunity employer. We are committed to providing equal employment opportunities to all qualified individuals without regard to the following legally protected characteristics: race, color, religion, sex, pregnancy, national origin, age, physical or mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military/veteran status, or any other characteristic protected by local, state or federal law. EOE/ADA. We encourage applications from candidates who can contribute to the diversity of our organization. Over and above non-discrimination, CA's mission includes engaging our diverse community and meeting the evolving needs of a dynamic and inclusive community. That's why we welcome folks of diverse or marginalized backgrounds and abilities to apply to become part of the CA team. Job Details Pay Type Salary #J-18808-Ljbffr
    $100k-110k yearly 2d ago
  • General Manager

    Sofive City Soccer, Inc. 3.7company rating

    Senior operations manager job in Columbia, MD

    Sofive, the home of 5-a-side soccer; a new kind of soccer center. We make "the beautiful game" more available than ever before for soccer and fitness enthusiasts by providing easy access to the highest quality, 5-a-side, all-season soccer centers. We are a growing startup that is developing state-of-the-art soccer centers - modern sport complexes with small-sided soccer fields. We have 22 sites to date, with many more in the pipeline. Integrity is the backbone of our organization. We value reliability and professionalism in our partnerships with businesses and team members. And of course, we are passionate about soccer! Resonate with this? Then let's connect. Learn more here and on our website. Find open positions and come grow with a technology empowered, community minded organization that is passionate and knowledgeable about the soccer industry. Sofive is soccer. Non-stop. Position Overview As the General Manager of Sofive Columbia, you will oversee all aspects of daily operations at our indoor soccer facility. This role is central to delivering an outstanding customer experience, managing a diverse and motivated team, driving local revenue growth, and ensuring that Sofive's high operational standards are met at every level. Key Responsibilities Lead all day-to-day operations to ensure efficiency and a premium customer experience Recruit, train, and manage all staff, including Assistant Managers, Duty Managers, Program Coordinators, Sports Associates, and Service Representatives Conduct weekly staff and management meetings to ensure strong internal communication and accountability Develop and execute local marketing and community engagement initiatives to grow participation and drive sales Manage key financial metrics, including payroll, inventory,expense control, and daily deposits Operate within budget while maintaining compliance with all company policies and safety standards Perform daily walk-throughs to ensure cleanliness, safety, and operational readiness Support continuous improvement of Sofive's operational systems and customer service standards Take on additional responsibilities as needed to achieve business objectives Qualifications Deep passion for soccer and an understanding of the sport industry 5+ years of management experience, ideally in sports, recreation, hospitality, or a related field Proven leadership experience managing diverse, customer-facing teams Excellent communication and organizational skills with a strong focus on customer satisfaction Demonstrated success in meeting or exceeding financial and operational goals Bachelor's degree strongly preferred Proficiency in Microsoft Office and Google Workspace Salary: $60,000-$65,000, commensurate with experience Bonus: Performance-based incentives Benefits: Comprehensive benefits package including medical coverage and 401(k) Growth: Opportunity to advance within a fast-paced, soccer-driven organization Ready to lead the team and grow the game? Apply now and join Sofive's mission to revolutionize the soccer experience across the United States. #J-18808-Ljbffr
    $60k-65k yearly 2d ago

Learn more about senior operations manager jobs

How much does a senior operations manager earn in Frederick, MD?

The average senior operations manager in Frederick, MD earns between $86,000 and $169,000 annually. This compares to the national average senior operations manager range of $91,000 to $175,000.

Average senior operations manager salary in Frederick, MD

$121,000
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