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  • High Voltage Testing Service Center Manager

    Vertiv 4.5company rating

    Senior operations manager job in Boston, MA

    High Voltage Maintenance is currently seeking an experienced Operations individual with some Sales background to manage our Boston territory. This Service Center Manager will provide business, managerial, and technical direction to our technicians and customers while developing and growing the service center. HVM is an electrical engineering and testing company providing comprehensive testing, maintenance, and engineering services to a variety of industries including utilities, data centers, renewable energy, commercial and industrial industries. RESPONSIBILITIES Responsible for the sales, profit, and quality of the area operation. Make regular sales calls on existing major accounts and establish contact with new accounts. Provide proposals or service contracts for HVM's services and repair work. Review and sign contracts consistent with Limits of Authority. Work with the Region Director, Regional Sales Manager and Marketing Services to promote new business. Develop Area Profit Plan using local committee and periodically review plan to ensure that Service Center work is on track. Hold periodic regular management committee meetings to promote effective communication and review business progress. Work with staff to develop weekly invoicing and monthly Status Reports. Review and audit field jobs. Responsible for the general supervision, safety and technical training of Field Engineers and Technicians. Coordinate technical training for field personnel and assist with career development. Review and recommend field technical procedures and procedure changes. Develop and review proposals, and review reports of field engineers. Coordinate and schedule work for our technicians with customers. QUALIFICATIONS Minimum five years same or similar work experience in the Industrial Service Industry. Requires a high degree of communication, supervisory, organizational, and good management skills. Communicate effectively, writing and verbally, with clients, peers, subordinates, and management. Strong computer skills including editing, formatting, and using templates in Microsoft Word, use of Internet for standards/products/manufacturer research and operation of computer-controlled test equipment. Willing to do some overnight travel to cover field region and attend company meetings. Regularly required to sit, stand, walk, use hands and fingers, talk, and hear. Required to sit and work at computer. Specific vision abilities required by this job include close vision and the ability to adjust focus. Valid Driver's License with clean driving record. EDUCATION AND CERTIFICATIONS Four-year degree or graduate of Electrical Technical School or Military equivalent, BSEE/BSEET preferred. TRAVEL TIME REQUIRED 25% The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities. OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion. OUR STRATEGIC PRIORITIES Customer Focus Operational Excellence High-Performance Culture Innovation Financial Strength OUR BEHAVIORS Own It Act With Urgency Foster a Customer-First Mindset Think Big and Execute Lead by Example Drive Continuous Improvement Learn and Seek Out Development At Vertiv, we're on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $6.9 billion in revenue, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people. Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to ********************** . If you are interested in applying or learning more about this role, please visit the company's career page located on Vertiv.com/Careers Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire. The anticipated salary range for this role in the Massachusetts locality is between $124,425 to $155,466 per year plus Sales Incentive Plan-salary ranges for other geographic localities may vary. Certain roles are eligible for additional rewards, including merit increases, annual bonus and stock. These awards are allocated based on individual performance and are role based. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee's role. The role is eligible to participate in a comprehensive and competitive benefits program, including medical, dental, vision, disability, PTO, holiday pay, and 401k. Additional details about total compensation and benefits will be provided during the hiring process. #HVM #LI-HR1
    $36k-46k yearly est. Auto-Apply 2d ago
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  • Senior Manager, Risk Management

    Cumberlandfarmsinc

    Senior operations manager job in Westborough, MA

    Are you curious about solving complex business challenges for a leading convenience retailer? Do you have a passion for cross functional collaboration? Then you may be the perfect addition to our team! Cumberland Farms is a member of the EG America family of brands. EG America is one of the fastest-growing convenience store retailers in the United States, committed to becoming America's #1 ‘one-stop' destination. The business has an established pedigree of delivering excellent fuel, grocery and merchandise, and food service. Headquartered in Westborough, Massachusetts, our Company has grown to over 1,500+ locations across the United States employing over 18,000 team members. You can find us operating under the following store banners: Certified Oil, Cumberland Farms, Fastrac, Kwik Shop, Loaf N Jug, Minit Mart, Sprint Food Stores, Tom Thumb, Turkey Hill, and Quik Stop. Our headquarters in Westborough, MA is home to our Store Support Center, Company Warehouse, and Culinary Center. What We Offer: Competitive Wages Work today, get paid tomorrow through our earned wage access program* Paid Time Off Medical/Health/Dental Coverage 401K with Company Match Team Member Discounts Tuition Reimbursement Employee Assistance Program Health Savings Account Company Spirit Days Employee recognition and awards And much more! Position Summary: This position will provide the primary support to the Director, Global Risk Management and will have indirect support from an Insurance and Claims Specialist. Duties include, but are not limited to, management of the insurance renewal process and certificate of insurance program. The position requires review of insurance terms and conditions of vendor contracts. The position will be asked to assist the Director in other areas such as business continuity and enterprise risk management as applicable. Responsibilities: Work closely with the company's insurance broker(s) and company personnel to collect and submit underwriting data for all property and casualty lines of business Manage the company's third-party certificate of insurance compliance program Work with the Director to create standard insurance terms and conditions for vendor contracts and leases Review and comment on the insurance terms and conditions of vendor contracts and leases Work with Director on claims management and loss control strategies Assist Director in preparing parts of the Risk Management Department budget Provide summary reports to Director Must be able to perform the essential functions of this position with or without reasonable accommodation Working Relationships: Able to collaborate cross-functionally with other teams in the company (E.g.., Legal, Safety, HR) Minimum Education: Bachelor's degree in risk management & insurance, finance, accounting, or business administration Preferred Education: Bachelor's degree in risk management & insurance, finance, accounting, or business administration Minimum Experience: 8-12 years in the risk management or insurance field working in a corporate risk department or as an insurance broker or consultant handling large accounts Preferred Experience: 8-12 years in the risk management or insurance field working in a corporate risk department or as an insurance broker or consultant handling large accounts Licenses/Certifications: CPCU, ARM or CRM preferred Soft Skills/Competencies: Excellent oral and written communication skills Strategic thinker Ability to foster teamwork and build collaborative relationships Strong interpersonal skills Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) Ability to work collaboratively with outside consultants and partners Able to drive outside consultants and partners to meet deliverable deadlines Travel: Limited travel required (5%) Hours & Conditions: Typically, Monday to Friday, 8+ hour days in an office setting, may be able to work 1 day from home with manager's approval. Physical Requirements: Minimal physical effort required, sitting / standing at computer for long periods of time. Ability to maneuver and lift up to 10 lbs. At EG America, it's important that our employees reflect the world we live in and the communities we serve. We celebrate our differences, so your unique background and skillset could bring a wonderful new perspective to our team. If you have a passion for delivering exceptional results, thrive in a fast-paced corporate environment, and bring experience in business management or related areas, we'd love to meet you - even if you don't meet every single requirement. Consistent with Massachusetts Pay Transparency Law, we're sharing the base salary range for this position. Final pay within this range will be based on your skills, experience, and qualifications. Base pay represents just one part of our total rewards approach. We're proud to offer a variety of financial and non-financial benefits that invest in your overall growth, well-being, and career journey.
    $104k-149k yearly est. 4d ago
  • Vice President, OPS Account Management Manager II

    BNY 4.1company rating

    Senior operations manager job in Everett, MA

    At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We're seeking a future team member for the role of Vice President Ops Account Management Manager II to join our Account Management team. This role is located in Everett MA. In this role, you'll make an impact in the following ways: Manage a team of Account Managers responsible for client accounts, while continuing to manage specialized or key accounts critical to team or function goals. Maintain a deep understanding of the business, its strategy, and its products/services to guide account planning and execution. Set departmental priorities, allocate resources aligned with business objectives and the annual plan, and contribute to operating protocols for the Account Management function. Collaborate with Relationship Management and Client Service Delivery functions to ensure a seamless client experience and coordinate service levels across the firm. To be successful in this role, we're seeking the following: Bachelor's degree or the equivalent combination of education and experience. 5-7 years of total work experience with 0-1 years of management experience preferred. Experience in Account Management preferred. Proven ability to recruit, direct, motivate, and develop staff to maximize individual and team contributions. At BNY, our culture speaks for itself, check out the latest BNY news at: BNY Newsroom BNY LinkedIn Here's a few of our recent awards: America's Most Innovative Companies, Fortune, 2025 World's Most Admired Companies, Fortune 2025 “Most Just Companies”, Just Capital and CNBC, 2025 Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans. BNY assesses market data to ensure a competitive compensation package for our employees. The base salary for this position is expected to be between $68,000 and $179,000 per year at the commencement of employment. However, base salary if hired will be determined on an individualized basis, including as to experience and market location, and is only part of the BNY total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs. This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation) at any time, including for reasons related to individual performance, change in geographic location, Company or individual department/team performance, and market factors. For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments & safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.
    $68k-179k yearly Auto-Apply 1d ago
  • Unit Manager (RN)

    The Reservoir Center for Health & Rehabilitation

    Senior operations manager job in Marlborough, MA

    -: A Great Place to Work Reservoir is a proud affiliate of National Health Care Associates. As a Certified Great Place to Work, we think that you are going to love it here. Your work will be meaningful to you. You will make a genuine difference in the lives of our aging guests and the families that love them. You will enjoy lasting bonds with the families you meet and with the teams you work on. And if you desire, you will experience real career growth where your expertise and dedication is valued and appreciated. We invite you to join our team! -: What You'll Do: As an RN Unit Manager, you will oversee and coordinate the nursing staff within a dedicated unit. Your role is instrumental in ensuring the delivery of quality care, fostering a positive work environment, ensuring the health, comfort, and overall well-being of our residents. Key Responsibilities: Lead and manage a team of nurses and support staff within the unit Develop and implement care plans, ensuring individualized resident care Supervise daily operations, including staffing, scheduling, and resource allocation Conduct regular assessments to maintain quality standards and compliance Provide guidance, mentorship, and training to nursing staff Collaborate with interdisciplinary teams to optimize resident well-being If you are an experienced nursing professional with a passion for leading others in an environment where your expertise and dedication are valued and appreciated, we invite you to join our team as a Unit Manager! -: What We Offer As an affiliate of National Health Care, our Reservoir team enjoys: Competitive compensation and benefits package Comprehensive training and mentorship Opportunities for professional growth and development Supportive and collaborative work environment The chance to make a meaningful difference in the lives of our residents Rate of Pay: USD $92,000.00 - USD $96,000.00 /Yr. -: What You'll Bring: Qualifications of a Unit Manager include: Valid state RN nursing license Advanced degree or certification preferred Experience in a supervisory or leadership role in a Long-Term Care setting preferred Compassionate and empathetic approach to patient care Interest in the nursing needs of the aged and the chronically ill with the ability to work with both Strong clinical, leadership, organizational, and decision-making skills Excellent communication and interpersonal abilities Ability to work effectively in a dynamic and fast-paced environment -: We Hire for Heart! National Health Care Associates (National) is proud to be a family-run organization since 1984. Like family, each of National's centers are unique but share common values: Kindness, Service, Compassion and Excellence. Today, our centers include more than 40 premier providers of short-term rehabilitation, skilled nursing, and post-hospital care including several named “Best Of” by US News & World Report. When you join the team at a National center, you join a team that provides life-changing care to thousands of patients, residents, and families in a Great Place to Work Certified environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.
    $92k-96k yearly 3d ago
  • General Manager

    Hilton Boston Back Bay 4.5company rating

    Senior operations manager job in Boston, MA

    Compensation Type: Yearly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. **************** Location: Located in Boston's Back Bay neighborhood, we're a 5-minute walk from Prudential Center and three blocks from Fenway Park - home of the Boston Red Sox. The Charles River, Boston Commons, and many historical and cultural venues are within walking distance. Our hotel also features a fitness center and a Corner Pantry. Overview: The General Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel. Responsibilities: Tour the operating departments daily, making adjustments as needed via department heads. Conduct weekly staff meetings, including weekly training sessions presented by managers and self using the steps to effective training according to Highgate Hotel standards, and the review of previous and future sales and operations efforts. Meet all financial review dates and corporate directed programs in a timely fashion. Hold a monthly financial review with all department managers, M.I.D.'s and available supervisors. Ensure that all department heads maintain budgeted productivity levels and Highgate Hotel standard checkbook accounting procedures. Develop managers for future advancement through competency training and corporate sponsored training programs. In conjunction with the Director of Sales, conduct a daily HHBR meeting focusing on the number of prospecting and existing account calls each person will make and the potential business results of these calls. Play a pivotal role in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts on a daily, weekly and monthly basis. Participate in required M.O.D. coverage as scheduled. Maintain direct contact with and monitor the development of management trainees. Adhere to all Highgate Hotel policies and procedures and train new managers to ensure compliance. Oversee and assist in the Highgate Hotel budget process as required. Ensure that training in service standards is taking place in each department using the steps to effective training according to Highgate Hotel standards, including compliance in all departments to Highgate Hotel Garden Standard of the Week training. Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation. Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer. Ensure complete processing of invoices daily by using the A/P process. Ensure that all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar. Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers. Ensure that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, managers and all other employees. Forecast monthly the hotel's financial position, by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate an accurate reforecast. Prepare and conduct all management interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures for departmental staff. Interview all prospective final candidates for any vacant management position within the hotel prior to any offer being extended. Perform all Executive Committee members performance appraisals according to Highgate Hotel S.O.P.'s, and ensure that managers are in compliance with the standards in their administration of performance appraisals to their staff. Motivate, coach, counsel and discipline all management personnel according to Highgate Hotel S.O.P.'s and ensure that managers are in compliance with the standards in their administration of counseling and disciplinary steps. Perform any other duties as requested by the Vice President or Regional Director of Operations. Ensure that all employees receive fair and equitable treatment according to Highgate Hotel S.O.P.'s. Meet clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort. Be in the public areas during peak times, greeting guests and offering assistance as needed. Ensure procedures for handling of the hotel safe specifically with regard to security and monthly safe audits are followed and occur. Ensure monthly credit meetings are conducted and take an active role in the hotel credit and collection policies. Complete required corporate training modules, and become certified to train those as required. Ensure that all scheduled meetings take place on the property. Qualifications: At least 6 years progressive experience in a hotel or a related field; or a 4-year college degree and at least 4 to 5 years of related experience; or a 2-year college degree and at least 5 to 6 years of related experience. Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Participate in M.O.D. coverage as required. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which include wearing nametags. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. Must be able to maintain confidentiality of information. Perform other duties as requested by management.
    $57k-89k yearly est. Auto-Apply 4d ago
  • Performance Manager

    Pike Telecom

    Senior operations manager job in Mansfield, MA

    Pike Engineering offers a wide variety of benefits including but not limited to Medical; Dental and Vision Insurance; Paid Time Off; 401(k); Health and Dependent Care Flexible Spending Accounts; Employee and Dependent Basic Life Insurance; Employee and Dependent Basic Accidental Death & Dismemberment; Short Term Disability; Long Term Disability; Critical Illness; Accident and Whole Life Insurance; Legal Services, Identity Theft, and Cyber Security; Employee Discounts and Service Awards. All health care benefits are available upon election on day one (1) of your employment with Pike. The compensation range for this position is between $100,000 to $115,000. Senior Performance Support Manager As a strategic partner to Vice Presidents and operational leaders, the Senior Performance Support Manager drives performance, accountability, and alignment across key business functions. This role bridges field operations with enterprise goals through financial insights, project leadership, and best practice implementation. What You'll Do: Strategic Partnering: Deliver actionable financial and performance insights to guide leadership decisions. Initiative Leadership: Oversee cross-functional projects, track milestones, and ensure alignment with strategic priorities. Operational Translation: Turn financial data into operational strategies that boost efficiency and profitability. Metrics & Reporting: Manage dashboards and KPIs, ensuring clarity and consistency across teams. Process Optimization: Standardize tools and practices to drive operational excellence. Contract & Business Development Support: Coordinate legal reviews, maintain contract visibility, and streamline proposal processes. What You Bring: Bachelor's in Business, Finance, Engineering (MBA preferred) 5-7 years in project management, financial analysis, or operations Strong Excel, PowerPoint, Power BI skills; Oracle experience a plus Proven ability to lead initiatives and communicate with executives Analytical mindset with a knack for simplifying complexity Key Competencies: Strategic thinking & problem-solving Cross-functional collaboration Financial & operational fluency Project ownership & influence Clear, confident communication
    $100k-115k yearly 5d ago
  • Senior Manager, Field Analysis & Operations

    Tundra Technical Solutions

    Senior operations manager job in Cambridge, MA

    Job Title: Senior Manager, Field Analysis & Operations (Contract) Job Category: Marketing / Commercial Operations Contract The Senior Manager, Field Analysis & Operations (Contract) will be a core member of the Commercial Operations team, reporting to senior commercial leadership. This role supports analysis, deployment, and enablement across four non-sales commercial field teams. The individual will lead and contribute to sub-national analytics, act as a key liaison between field teams and headquarters, and partner with leadership to drive business growth and support patient needs. Core Responsibilities Partner with field and commercial operations leadership to prioritize, plan, and execute sub-national analytics supporting business planning, quarterly business reviews, and operational reporting Develop and manage project plans across key operational activities, including metrics and analytics, targeting (static and dynamic), customer and team alignments, Veeva strategy, and other operational initiatives (e.g., car program, RxVantage) Lead the internal customer and field excellence planning process, partnering closely with field and functional leaders to assess and enhance field capabilities across deployment and enablement channels Identify trends and insights from analytics efforts and translate them into high-impact initiatives in collaboration with cross-functional partners such as training and marketing Additional Responsibilities Serve as the initial point of contact for field team data inquiries, conducting triage analysis and escalating as needed Collaborate with IT/IS teams on Veeva integrations and other system interfaces to ensure seamless data flow Manage projects and deliverables with external vendors as required Required Skills & Experience HQ-based commercial experience strongly preferred Proficiency with Microsoft Office, particularly Excel (reporting/modeling) and PowerPoint Experience with third-party syndicated data sources (e.g., IQVIA, Symphony, Komodo) and/or specialty pharmacy, distributor, copay, or lab data Experience managing cross-functional projects in a matrixed environment Strong analytical, problem-solving, and organizational skills with high attention to detail Ability to influence outcomes and lead initiatives without direct authority Clear, open, and effective communicator with a strong customer-focused mindset Ability to manage multiple priorities in a fast-paced, dynamic environment Preferred Qualifications Oncology or rare disease experience Experience with BI tools such as Tableau Experience working with Veeva CRM Education & Background 5-7 years of commercial pharmaceutical or biotech experience, with 2-4 years in commercial operations, training, or marketing OR 7+ years of life sciences consulting experience focused on commercial strategy and implementation
    $118k-166k yearly est. 1d ago
  • Manager, Legal Operations

    Panera Bread 4.3company rating

    Senior operations manager job in Newton, MA

    Job Purpose The Manager, Legal Operations supports the day-to-day operations of Panera's Legal Department. This role helps maintain legal systems, manage contract and matter workflows, coordinate with outside counsel, and assist with department reporting and budgeting. This role works cross-functionally with attorneys, paralegals, Finance, Procurement, and IT to enhance efficiency, data quality, and accountability. Duties & Responsibilities Contract Management and Workflow Support Support Legal's contract management process, including intake, triage, tracking, and approvals. Help maintain visibility into contract renewals, expirations, and key milestones. Update and maintain standardized contract templates, playbooks, and approval workflows to promote consistency and compliance. Assist in identifying opportunities to automate manual tasks and improve turnaround times using workflow tools. Technology and Systems Support Assist with day-to-day administration of Legal Tracker, including matter setup, vendor entry, invoice review, accrual collection, and basic reporting. Coordinate with IT and vendors on system updates, troubleshooting, and user access requests for Legal technology tools (e.g., e-signature, entity management, CLM). Generate standard reports and dashboards from system data to support department visibility and planning. Vendor and Budget Coordination Assist with onboarding of outside counsel and vendors and ensure adherence to Panera's Outside Counsel Guidelines. Support Legal's budgeting and forecasting processes by tracking invoices, accruals, and spend trends. Prepare routine spend and matter reports for Legal leadership and Finance. Maintain organized vendor records and help monitor compliance with approved rates and engagement terms. Legal Intake and Request Tracking Monitor the Legal intake inbox and routing system to ensure requests are logged and assigned promptly. Track request status and turnaround times to maintain transparency and accountability. Compile data on request volumes and trends to support process improvement. Governance and Compliance Assistance Coordinate with Compliance and Governance teams to align Legal processes with company policies, data retention standards, and internal controls. Assist in tracking and documenting Legal-related compliance requirements, such as certificates of insurance or policy acknowledgments. Maintain organized electronic files and records for regulatory and contractual compliance. Knowledge Management and Communication Maintain Legal's shared resources, templates, and FAQs. Assist in drafting internal communications and user guides for Legal systems and processes. Support collaboration and information sharing across Legal, Risk, and Compliance teams. Metrics, Reporting, and Continuous Improvement Compile and update Legal operations metrics and dashboards (spend, matters, contracts, cycle times). Analyze basic data sets to identify patterns or areas needing attention. Assist with annual goal-tracking, project planning, and process documentation. Support projects and initiatives aimed at improving Legal's efficiency and service delivery. Qualifications (Education & Experience) Bachelor's degree required; certification in Legal Operations, Project Management, or Process Improvement (e.g., CLOC, ACC, PMP) preferred. 4-7 years of experience in legal operations, project management, or business operations. Hands-on experience administering Legal Tracker or similar legal e-billing/matter management systems. Experience with contract lifecycle management (CLM) systems and workflow design. Strong analytical, organizational, and project management skills. Excellent communication skills, with the ability to collaborate effectively across teams and translate legal needs into business-friendly solutions. Advanced Excel or Power BI proficiency for reporting and analytics preferred. Familiarity with budgeting, vendor management, and process governance. Demonstrated initiative, sound judgment, and commitment to continuous improvement. Ability to leverage technology and automation to improve efficiency and performance. Working Conditions This position is hybrid (3 days in office) and is based in our Newton, MA office. Required travel - as needed. Physical Requirements While performing this job, the incumbent is regularly required to stand, sit, talk hear & use hands and fingers to operate keyboards Direct Reports This position will have approximately 0 direct reports. Salary:$119,634-$167,488 The actual pay offered will be determined by multiple factors, including but not limited to the candidate's relevant experience, job-related knowledge, skills, and geographical location. Individual compensation decisions are dependent upon the facts and circumstances of each position and candidate. Newton Support Center
    $119.6k-167.5k yearly 2d ago
  • Vice President of Operations-Luxury Short Term Rentals

    Talently

    Senior operations manager job in Boston, MA

    Job Title: Executive Vice President of Operations Salary: $150,000-$165,000 + BONUS Skills: Short Term Rental Experience, Willingness to Travel, Abscence of Ego, Super Process Driven, PropCo, OpCo About the Hospitality Company / The Opportunity: Step into a high-impact executive leadership role with a dynamic company at the forefront of the hospitality industry. Specializing in luxury short-term rentals and group travel experiences across premier destinations, this organization combines the warmth of hospitality with innovative, data-driven operational strategies. This opportunity offers you the chance to architect and scale sophisticated operational systems, make significant P&L improvements, and help redefine the standards for group accommodation-all while leading a geographically distributed, high-performing team in a rapidly growing sector. Responsibilities: Shape and execute operational strategy across all business divisions, including property operations, company operations, new property installations, and procurement. Architect scalable processes and systems that optimize operational efficiency and drive measurable improvements in profitability across multiple markets. Oversee and develop regional and functional leaders while cultivating a culture of operational excellence within both PropCo and OpCo entities. Lead centralized purchasing and supply chain functions to ensure cost-effective procurement and strong vendor relationships nationally. Manage budgets, oversee P&L performance, and implement effective cost control strategies to ensure sustainable growth. Champion speed-to-market initiatives and process improvements to support company expansion in new and existing markets. Preserve high guest experience standards and brand consistency across all properties and operational activities. Travel up to 25-30% to key markets and properties, providing executive oversight and leadership presence. Must-Have Skills: 10+ years of operations leadership, with at least 5 years at the executive or senior level in hospitality, property management, or real estate operations. Proven experience designing and implementing operational systems in multi-market environments. Strong expertise in P&L management, budget development, and rigorous cost control. Successful track record leading large, multi-disciplinary teams and managing large-scale organizational change. Bachelor's degree required; MBA or equivalent leadership training strongly preferred. Background in centralized purchasing, procurement, or supply chain management across diverse vendors. Outstanding interpersonal and written communication skills, with the ability to influence executive stakeholders. Willingness and ability to travel up to 25-30% nationally. Nice-to-Have Skills: Specific experience in luxury short-term rental or group hospitality operations. Strong familiarity with both PropCo and OpCo business models and operations. MBA or advanced degree in a relevant field. Technological fluency, including experience with hospitality tech platforms and data-driven decision making. Abscence of ego and a collaborative, team-focused leadership style. Demonstrated ability to thrive in a fast-paced, scaling environment.
    $131k-215k yearly est. 3d ago
  • Inventory & Operations Manager

    DLP Industries

    Senior operations manager job in Weymouth Town, MA

    Warehouse Operations Manager Weymouth, MA | Full-Time | On-Site DLP Industries is a leading distributor of maintenance, repair, and operations products in New England. We recently expanded into a larger warehouse in Weymouth, MA and are looking for an Warehouse Operations Manager to help streamline operations and support our continued growth. What You'll Do: Oversee daily warehouse operations Manage inventory accuracy and stock levels Expedite order fulfillment process Coordinate purchasing and supplier interactions Handle shipping and receiving Assist with local deliveries as needed What We're Looking For: Experience with fasteners, hardware, or MRO products (strong plus) Background in warehouse operations, logistics, and inventory control Strong organizational and time-management skills Clear written and verbal communication If you're looking to make a real impact at a growing company, and want the opportunity to grow your career into strategic roles, we'd love to hear from you.
    $75k-118k yearly est. 5d ago
  • General Manager, Operations

    The Landline Company

    Senior operations manager job in Boston, MA

    Landline is revolutionizing air travel by bridging the gap between regional communities and major airline hubs. We partner with top airlines like American and Air Canada to offer innovative multimodal connections across North America. Our luxury motorcoaches and shuttles replace short flights with a faster, more sustainable alternative-reducing costs, addressing pilot shortages, and enhancing passenger journeys. We are a venture-backed, high-growth company scaling quickly across the continent. About the Role We're seeking a General Manager based in Boston, MA. Reporting to our Vice President of Operations, this position has oversight over all airport, driver, and vehicle operations in the region. Responsibilities: Manage Landline's operations in the Boston region; represent Landline with key airline, airport, and other stakeholders in the region Own end-to-end project management for new market launches and major operational initiatives, including process development, scope and timeline ownership, risk mitigation, cross-functional coordination, and execution through launch readiness and start-up Serve as the launch lead for Boston-area initiatives, driving operational readiness across staffing, training, regulatory approvals, technology, equipment, and partner alignment, and ensuring a smooth transition from launch to steady-state operations Hire, train and evaluate employees and maintain standard operating procedures for all team members Clearly communicate company and operational performance standards to team members and drive achievement Maintain knowledge of the company's regulatory obligations and ensure Landline's operations comply with all applicable FMCSA and FAA regulations, including safety and security policies, duty time requirements, and vehicle standards Maximize operational performance by driving a safety-first culture and ensuring alignment between teams at different locations Effectively communicate goals, opportunities and challenges to company leadership and external stakeholders Adjust daily schedule for shift personnel to ensure optimal efficiency Execute vehicle maintenance plan and schedule vehicle maintenance accordingly Analyze operational data to identify trends, implement improvements, and deliver regular reports to leadership Lead airport operations including badging, compliance, and secure-to-secure transfer responsibilities, ensuring adherence to airport authority and TSA standards Lead overall budget, payroll, and cost control efforts for the region, maintaining alignment with financial targets Represent the Landline brand and be an example of our customer-first principles What We're Looking For: Bachelor's degree in relevant field 7+ years of management experience in an operationally intensive, shift-based business. Previous transportation management experience is strongly preferred. Proven success in a team environment Strong analytical background with experience using data to drive decision-making and performance improvement Experience overseeing payroll and labor costs across multiple operational teams, with responsibility for managing budgets and delivering results within financial constraints Ability to regularly travel to operational locations in the Boston region and be available after hours and on weekends to respond to urgent operations challenges Ability to prioritize tasks and manage multiple projects simultaneously Well-developed leadership skills and the ability to motivate team members working toward a common goal Positive attitude and strong work ethic Excellent verbal and written communication skills Ability to carry out safety-sensitive FAA Ground Security Coordinator functions when needed Previous transportation management experience is preferred All other duties as assigned This is a Safety-Sensitive Position subject to random drug and alcohol testing under FAA guidelines. Applicants must complete a pre-employment drug screen, comprehensive background check and/or fingerprinting to comply with company security requirements. Applicants must successfully complete TSA criminal background checks to qualify for access privileges to the airport Security Identification Display Area (SIDA) Benefits: Comprehensive benefits and PTO plan including medical, dental, vision, 401(k), disability, parental leave and Company-paid life insurance benefits for full-time employees Flight benefit privileges with our airline partners We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
    $68k-145k yearly est. 2d ago
  • Executive Office and Operations Manager

    Flexprofessionals

    Senior operations manager job in Boston, MA

    Diverse and vibrant membership association of highly engaged philanthropic organizations and nonprofits that fosters collaboration, provides training, and connects funders to grantees to improve Massachusetts' overall philanthropy seeks an Executive Office and Operations Manager to play a pivotal role in supporting the CEO. Hours/Schedule: FT, 40 hours/week, M-F, 9am -5pm ET Benefits: Competitive benefits including health/dental/vision and 401 K. Additional benefits include HSA and PTO accrued based on tenure. Job Type: Direct Hire Location Requirements: Hybrid, 3 days/week onsite and 2 remote. Thursdays are mandatory in-office and the role is expected to align with the in-office schedule with CEO. Rate: $70,000-$80,000/annually Job Description: The Executive Office and Operations Manager to play a pivotal role in supporting the CEO in executing the organization's strategic vision and ensuring the efficient functioning of the organization's operations. This position requires executive leadership, operations management, human resources, and technology oversight expertise. The ideal candidate has 7+ years' experience, is a systems thinker who thrives in detail-oriented environments and enjoys creating solutions that streamline workflows and enhance organizational impact. Responsibilities: Chief Executive & Board Support: Oversee all elements of the CEO responsibility to sustain essential executive level relationships & reinforce strong workflows throughout the organization. Activities include - Calendar management for CEO, enabling her ability to prioritize key bodies of work while balancing competing requests for her time. This includes complex scheduling, creating agendas, preparing meeting materials, and other activities as relevant Support Board of Directors related activities: arrange Board and Committee meetings, compile materials, handle meeting logistics, and record minutes Coordinate members follow-up and engagement with CEO to maintain and enhance strong relationships with key partners Support CEO's written communication and draft emails and messages to internal/external stakeholders Support the CEO in implementing the organization's strategic vision, including managing the development and documentation of internal processes and procedures, ensuring consistency and alignment with organizational goals. Examples include - Coordinate documentation and successful implementation of recent organizational assessment Develop and maintain a platform-based organizational calendar and planning system (e.g., Asana, Monday) that ensures greater accountability and transparency across all function areas Identify operational inefficiencies and address effective solutions in a timely manner Serve as the primary point of contact for the organization's external IT provider to resolve technology issues promptly, provide staff support, and ensure smooth functioning of systems. This includes supporting the strengthening and streamlining of IT systems, ensuring better integration across all platforms. Coordinate with lead staff the organization's website and CRM process, ensuring timely updates, accurate content, and streamlined user experiences for internal and external stakeholders. Conduct regular assessments of operational workflows and recommend productivity and cost improvements. Maintain a contract management system to track all vendor agreements, timelines, deliverables, and compliance documentation for consultants, grant recipients, and other contracts Maintain core operations for personnel and physical office space, including: Act as the liaison with office building management to address maintenance needs, security protocols, and operational concerns Document and support hiring manager onboarding process for new hires, ensuring digital and physical workspaces are prepared prior to their start date Collaborate with hiring managers to develop and implement recruiting, onboarding, and retention systems that align with organizational values and needs. Ensure personnel policies comply with federal and state regulations, updating the personnel manual as needed in coordination with the CEO. Coordinate with hiring manager to support all new hires ensuring organizational policies, procedures, and systems are addressed throughout the hiring process. Oversee operational administrative activities: stock office supplies, conduct equipment maintenance, manage vendor relationships to ensure efficient procurement and fulfillment processes; oversee the collection and distribution of mail; ensure shared office spaces to maintain a clean, professional, and welcoming environment for staff and guests; coordinate logistics for meetings, including scheduling, material preparation, and setup of meeting spaces (outside of programming/events) Qualifications: Minimum 7 years' experience in operations & executive management or relevant field Mastery with tech platforms, including Adobe Pro, Asana (or similar), Salesforce and others Prior experience working closely with CEO/ED, executive leadership, and Board members Time management skills to create timelines, meet deadlines, and problem-solve Ability to prioritize responsibilities and effectively communicate those priorities “up” to organizational leadership Ability to work collaboratively across organizational departments and teams Strong written and oral communication skills Ability to exercise discretion regarding confidential matters is essential Analyzing data to develop business intelligence, preferred Prior operations management experience in a nonprofit setting, preferred FlexProfessionals respects and seeks to empower each individual and support the diverse cultures, perspectives, skills, and experiences of its candidate network. FlexProfessionals does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. The candidates whose resumes are shared with our business clients are selected on the basis of qualifications, merit, and business needs.
    $70k-80k yearly 4d ago
  • Director of Operations

    Umami Riot Experience 4.1company rating

    Senior operations manager job in Boston, MA

    About Umami Riot Umami Riot is a chef-driven hospitality collective founded by James Beard Award-winning chefs Tim and Nancy Cushman. Our portfolio includes some of Boston's most acclaimed and culturally relevant restaurants (o ya, Bianca, Hojoko, Clucks Asian Chicken, and gogo ya) each with a distinct point of view, yet united by a shared commitment to flavor, creativity, and experience. We believe hospitality is more than service - it's storytelling, community, and connection. Umami Riot is entering its next phase of growth, focused on deeper guest engagement, expanded sales channels, and scalable marketing systems that support both legacy concepts and future launches. Position Overview The Director of Operations is responsible for the day-to-day operational performance, consistency, and financial execution of Umami Riot's restaurant portfolio. Reporting to the Vice President of Operations, this role ensures company standards, systems, and expectations are consistently executed at the restaurant level while developing high-performing management teams and delivering exceptional guest experiences. This is a hands-on, field-driven leadership role that translates strategy into disciplined execution. The Director of Operations directly oversees General Managers and partners closely with cross-functional leaders to drive results across multiple concepts and locations. This position is a critical leadership role within the organization, accountable for achieving both financial and qualitative performance targets through ongoing coaching, development, and training of store-level leadership teams. The Director of Operations must fully embrace Umami Riot's creative, entrepreneurial culture and bring the operational rigor, organization, and leadership presence required to guide the company through continued growth. Highly collaborative and analytically strong, this role is responsible for upholding and evolving the Umami Riot ethos-ensuring cultural values are consistently reflected in people, processes, decisions, and daily operations. Working in close partnership with the Leadership Team and Operators, the Director of Operations ensures commitments to guests, employees, and investors are clearly defined, communicated, and achieved. Key Responsibilities Operations & Quality Oversee daily operations across all Umami Riot concepts, ensuring consistent execution of FOH and HOH standards. Enforce systems and procedures related to service, food quality, preparation, inventory, cleanliness, and safety. Partner with Culinary Leadership to support menu execution, tastings, quality control, and operational rollouts. Support execution and consistency of beverage programs in partnership with Beverage Leadership, ensuring service standards, cost controls, and profitability targets are met. Identify operational efficiencies and cost-saving opportunities without compromising brand standards or guest experience. Oversee facilities management across all locations, including preventive maintenance, R&M, vendor relationships, and landlord coordination. Financial & Labor Performance Execute operating plans aligned with annual and quarterly budgets. Analyze P&Ls, sales data, labor metrics, and operational KPIs to drive performance and corrective action. Partner with General Managers to optimize staffing models, scheduling practices, and productivity. Support labor controls, payroll accuracy, and financial discipline at the unit level. Translate financial insights into clear, actionable expectations for management teams. Leadership & Team Development Lead, coach, and develop General Managers and FOH management teams through regular one-on-ones, performance reviews, and on-site presence. Drive management recruiting, onboarding, training, and retention in partnership with HR and the Vice President of Operations. Ensure managers are operationally disciplined, financially literate, and guest-focused. Champion training programs and ensure consistent execution of onboarding and leadership development initiatives. Foster a culture of accountability, collaboration, and continuous improvement across all concepts. HR, Systems & Compliance Partner with HR to support the full employee lifecycle, including hiring, onboarding, performance management, and compliance. Ensure adherence to local, state, and federal labor, safety, and sanitation regulations. Ensure proper adoption and effective use of operational systems, including POS, scheduling, inventory, and reservation platforms. Identify gaps in training, process, or systems and lead solutions in partnership with cross-functional teams. Guest Experience & Brand Execution Act as a visible ambassador of Umami Riot's values, hospitality philosophy, and brand standards. Support execution of marketing initiatives, promotions, and events at the unit level. Monitor guest feedback and partner with management teams to address opportunities and elevate service. Ensure each concept maintains its unique identity while meeting shared operational and hospitality standards. New Restaurant Openings & Special Projects Serve as an operational lead for new restaurant openings, owning execution from pre-opening through post-opening stabilization. Partner with Culinary, Beverage, Service & Hospitality, and Development teams to ensure operational readiness, staffing, training, and systems execution. Support implementation of opening timelines, checklists, and performance plans. Lead assigned operational projects that drive scalability, consistency, and continuous improvement across the portfolio. Qualifications 8-10+ years of progressive restaurant leadership experience, with multi-unit oversight preferred. Proven experience in chef-driven, hospitality-focused concepts. Strong financial acumen, including P&L ownership, labor management, and cost controls. Demonstrated ability to lead, coach, and hold management teams accountable. Highly organized, detail-oriented, and results-driven. Comfortable working nights, weekends, and holidays as required. Strong working knowledge of service, beverage, food safety, and sanitation standards. Professional presence with a collaborative, people-first leadership style. Success Metrics Consistent operational execution and brand standards across all concepts. Achievement of sales, labor, and profitability targets. Strong engagement, development, and retention of General Managers and leadership teams. Improved guest satisfaction, service consistency, and operational discipline. Behavioral Profile Balances entrepreneurial thinking with structure, systems, and scalable processes. Brings an “above and beyond” work ethic and strong ownership mentality. Passionate about coaching, developing, and leading high-performing teams. Able to shift seamlessly between strategic planning, data analysis, and hands-on execution. Demonstrates high integrity, resilience, and emotional maturity. Open to feedback and committed to continuous improvement. Influences and collaborates effectively across all levels of the organization. Acts as a brand ambassador, consistently representing Umami Riot's culture and values.
    $83k-139k yearly est. 1d ago
  • Medical Writing Operations Manager

    Advantage Technical

    Senior operations manager job in Cambridge, MA

    Manager, Medical Writing Operations The Manager, Medical Writing Operations supports Medical Writing functions to ensure the delivery of high‑quality, submission‑ready documents. Core responsibilities include document quality review, formatting and consistency checks, electronic publishing, and archiving within centralized file systems. The role may also contribute to vendor oversight, training, and the development and maintenance of tools and training materials for Medical Writing Operations. Key Responsibilities Document Preparation & Quality Control Collaborate cross‑functionally to collect, compile, assemble, and publish CSR appendices Perform electronic publishing QC (e.g., hyperlinks, bookmarks) to ensure submission‑ready compliance Format MS Word submission components according to style and regulatory requirements; troubleshoot formatting issues Serve as a subject matter expert (SME) for format QC, submission readiness (protocols, IBs, CSRs), and document management systems Conduct content QC of medical writing documents, including CSRs, IB clinical sections, NDA/MAA clinical sections, and protocols Document Management & Systems Ensure proper storage and archiving of documents in EDMS and eTMF systems Support development, implementation, and maintenance of medical writing systems and software Assist with updates to Medical Writing intranet pages Support creation, maintenance, and updates of templates, style guides, and tools to meet global regulatory requirements Operational & Cross‑Functional Support Perform administrative tasks to support project and operational needs Participate in the development and maintenance of internal best practices Assist with training internal staff and external contractors/CROs Support vendor oversight for medical writing operations activities Assist with CSR shells and/or preparation of in‑text tables and figures under medical writer guidance Qualifications Education & Experience Bachelor's degree in a relevant scientific or technical field, or equivalent experience 4+ years of biotech/pharma or CRO experience in document QC and electronic publishing within a regulatory environment Technical Skills Strong understanding of health authority/ICH PDF and eCTD requirements Experience with electronic document management systems Proficiency in MS Word, Excel, PowerPoint, Adobe Acrobat, and Windows Ability and confidence to learn new software tools Preferred: Experience with StartingPoint templates, SharePoint, EndNote, and Toolbox Pharma Professional Skills Proven ability to manage multiple projects in a fast‑paced, deadline‑driven environment Exceptional attention to detail with strong analytical and problem‑solving skills Flexible, adaptable, and able to work effectively across teams Core Values Alignment Commitment to People Fiercely Innovative Purposeful Urgency Open Culture Passion for Excellence
    $75k-118k yearly est. 2d ago
  • Autonomous Vehicle Operations Manager

    Aceolution

    Senior operations manager job in Boston, MA

    Role: AV Manager (Autonomous Vehicle Operations Manager) The AV Manager will oversee daily operational activities for the Autonomous Vehicle (AV) Drive Operations Program across designated city sites. This role ensures smooth field operations, compliance with safety standards, quality of service delivery, and team performance. The AV Manager will work closely with local and regional leaders to ensure efficient deployment of AV fleets and consistent driver/operator management. Key Responsibilities Lead, coordinate, and manage AV Driver/Operator teams across assigned locations. Conduct daily shift planning, scheduling, task delegation, and attendance tracking. Ensure compliance with all safety, security, and operational protocols. Train, coach, and mentor new and existing AV operators on operational procedures and program standards. Conduct performance reviews, provide feedback, and manage disciplinary actions when required. Collaborate with cross-functional teams (Operations, Fleet, Safety, Engineering) to ensure vehicle readiness and resolve operational issues. Monitor site productivity metrics and implement improvements to enhance efficiency. Respond to on-ground escalations and operational emergencies promptly. Prepare weekly operational status reports and performance summaries. Coordinate with Fleet & Maintenance teams to ensure optimal vehicle uptime. Qualifications 5+ years of experience in Operations, Transportation, Logistics, Automotive, or related field. Prior experience in a managing or lead role managing teams. Strong understanding of safety protocols and compliance-driven environments. Excellent communication, leadership, and people management skills. Ability to analyze performance metrics and identify process improvement opportunities. Comfortable working in dynamic and fast-paced field settings. Valid driver's license with a clean driving record. Ability to travel between assigned cities as needed. Preferred Skills Experience working with autonomous vehicles, fleet operations, or mobility transportation programs. Knowledge of incident reporting, compliance documentation, and operational audits. Technical aptitude to understand basic AV system operations and diagnostics Work Environment On-site operations environment; may require early mornings, late evenings, weekends, or split shifts based on program schedules. Field-based work involving both indoor and outdoor environments. Significant travel required - approximately 90% of the time across locations.
    $75k-118k yearly est. 3d ago
  • Assistant Operating Director

    Cornerstone Caregiving

    Senior operations manager job in Nashua, NH

    Nashua, New Hampshire | Full-Time | Leadership Role | $57,500 + Benefits & Bonus Opportunities At Cornerstone Caregiving, we are dedicated to helping older adults age in place with dignity, compassion, and exceptional support. As we continue rapid nationwide growth across more than 400 offices, we are building strong in-office leadership teams to ensure every client and caregiver receives the highest level of care. We are seeking an Assistant Operating Director (AOD), a key leadership role and the Operating Director's second-in-command. This position leads in-office operations, scheduling oversight, staff support and development, client care quality, and communication with Home Base. If you thrive in a fast-paced environment, love developing people, and bring strong organizational and operational excellence to your work, this role is for you. Office Leadership & Operations Serve as the OD's primary in-office partner, helping drive daily operations and maintain a strong, cohesive work environment. Lead, coach, and support in-office staff; reinforce Cornerstone's standards, values, and culture. Onboard and train new office managers, ensuring clarity, confidence, and consistent performance. Conduct weekly 1:1 check-ins, performance reviews, coaching, and disciplinary action when needed. Share on-call rotation with office leadership. Oversee administrative workflow and follow-through, including payroll notes, shift verification, and operations updates. Maintain accurate documentation in alignment with Cornerstone policies and state requirements. Assist with recruiting, onboarding steps, and staff oversight to support office growth. Client Care & Quality Assurance Oversee scheduling operations to ensure timely coverage and an excellent client experience. Respond to client escalations with urgency, professionalism, and empathy. Conduct check-up calls, quality visits, and client follow-ups to ensure satisfaction and care continuity. Ensure state-required supervisory visits are completed (as applicable). Serve as a backup for client assessments when the Operating Director is unavailable. Qualifications Bachelor's Degree preferred but not required, high school diploma or equivalent required. 2+ years of experience in management, leadership operations, or human resources. Experience hiring, recruiting, training, scheduling, and supervising staff. Leadership experience within the healthcare or home care industry. Ability to work autonomously in a fast-paced environment. Comfort managing multiple priorities and shifting needs throughout the day. Other Requirements Valid driver's license and auto insurance. High proficiency with technology, especially Google Workspace. High attention to detail and exceptional follow-through skills. Strong communication and interpersonal skills. Compensation & Benefits $57,500 starting salary Growth Bonuses Medical, Dental, Vision benefits package. 12 days of PTO annually. Phone stipend. Leadership development, mentorship, and opportunities for career growth as Cornerstone expands nationwide. Why You'll Love This Role You are the central in-office leader, ensuring clarity, rhythm, and daily operational success. You will directly shape staff performance, team culture, and client experience. You'll grow in leadership through hands-on coaching, development, and operational oversight. Your work makes a direct impact on seniors, caregivers, and families in your community. Join a mission that matters. If you're an energetic, people-first leader who thrives on organization, communication, and problem-solving, we'd love to meet you. Apply today and help guide a team that provides meaningful care to those who once cared for us. ** We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.** Benefits: Dental insurance Health insurance Paid time off Vision insurance Application Question(s): Are you willing to participate in the on-call rotation? (i.e. answering calls after hours and over weekends) Education: Bachelor's (Preferred) Experience: Leadership: 2 years (Preferred) Schedule management: 2 years (Preferred) Hiring: 2 years (Preferred) License/Certification: Driver's License (Preferred) Ability to Commute: Nashua, New Hampshire Work Location: In person
    $57.5k yearly 2d ago
  • Store Manager

    24 Seven Talent 4.5company rating

    Senior operations manager job in Braintree Town, MA

    Our client, a fashion-trend forward retail brand, is looking for a Store Manager to join their team in Boston, Massachusetts. This person MUST HAVE a strong sales. driven leadership mindset and background. You will be on the floor selling as well as managing. Location: South Shore Plaza (Boston) Salary: $70-85K (DOE) Overview Store Managers are fanatical salespeople, driven by goals and dedicated to servant leadership. They excel in ensuring customers are styled by knowledgeable experts who are deeply immersed in the world of fashion. Our mission is to help customers look and feel their best. Store Managers are relentless in recruiting and developing top-tier talent to maintain a high-performing team. By leading through example and adopting an ownership mindset, they go above and beyond to achieve both personal and store objectives. Essential Functions Recruiting, interviewing, and onboarding exceptional employees and managers. Training, mentoring, and retaining top-tier talent to foster growth and excellence. Cultivating and maintaining a positive and energized store atmosphere. Elevating the selling culture by championing 5 Steps of Selling. Providing timely, constructive feedback both in real-time and through written communication. Inspiring and motivating employees and managers to perform at their best. Ensuring seamless store operations and maintaining impeccable visual presentation aligned with standards. Upholding and enforcing all policies with consistency and integrity. Exceeding individual sales goals with enthusiasm and determination. Driving the store's daily, weekly, and monthly sales goals to surpass expectations. Leading by example to embody and promote culture and Code of Conduct through our 4 Principles. Qualifications Minimum 1 year of experience in store management A passion for fashion and a keen eye for trends. An unwavering work ethic and dedication to excellence. Proven leadership skills with the ability to inspire and guide a team. Exceptional communication and organizational abilities. High motivation coupled with a proactive sense of urgency. At least one year of experience in retail management. Expertise in supervising, motivating, and effectively directing employees. Flexibility to adapt to new directions and embrace change with enthusiasm. Comprehensive knowledge of visual merchandising and superior customer service practices. Strong understanding of store operations, including inventory management, loss prevention, retail systems, and budget preparation. The ability to thrive in an entrepreneurial environment, where a hands-on approach drives success. A collaborative mindset, fostering strong and sustainable relationships with employees and managers. If you are interested in and qualified for this role, please forward your resume today!
    $70k-85k yearly 3d ago
  • General Manager

    The Malin 3.1company rating

    Senior operations manager job in Boston, MA

    The Malin Group Inc. provides hospitality-driven workspaces, designed to inspire productivity and enable members to Work Beautifully . Our spaces prioritize thoughtful design that enhances focus and minimizes distractions. From our flagship location in SoHo to future expansions, our core promise remains consistent: The Malin delivers carefully crafted environments that empower members to achieve their best work. Position Summary: As General Manager for The Malin, you will be a dynamic leader ready to take ownership of the growth and success of our neighborhood workspace. Your role encompasses overseeing all aspects of the business, with a keen focus on driving revenue, fostering community connections, and developing your team to lead with operational excellence and effective sales tactics. Reporting directly to the Director of Operations, you will be instrumental in achieving company-wide sales targets, enhancing brand visibility, and cultivating a vibrant work environment. Key Responsibilities: Financial Performance: Take ownership of the site's financial health, managing the P&L to ensure profitability and sustainable growth. Identify financial gaps and implement strategic initiatives to maximize revenue and minimize costs. Sales: Develop and execute sales strategies in tandem with the Membership & Event Sales Manager to attract new members and retain existing ones. Oversee the sales pipeline, demonstrating strong conversion and renewal metrics amongst the team. Community Engagement and Guest Experience: Cultivate a thriving community, fostering meaningful connections. Anticipate and meet the evolving needs of members and visitors for a positive and productive guest experience. Collaborate with and guide the Member Experience Manager to enhance the workspace experience and drive member satisfaction. Operations: Oversee the day-to-day operations of the workspace, ensuring seamless and consistent service delivery across your team, optimal spatial functionality, appropriate inventory management, and steadfast adherence to standards. Lead by example in providing exceptional customer service and product knowledge to both team members and members alike. Team Leadership and Development: Recruit, train, and coach a dedicated team of service providers, instilling a culture of hospitality and excellence. Empower your team to deliver outstanding administrative and operational support, while fostering their professional growth and development. Growth Strategy: Develop and execute growth and retention strategies tailored to the local market. Share insights and feedback with HQ partners to collaborate on growth strategies. Requirements: These skills and attributes are crucial for success in the role of General Manager at The Malin, enabling the individual to effectively manage finances, drive sales, foster operational excellence, develop and lead teams, strategize for growth, communicate effectively, and embody the leadership qualities necessary to build a thriving community within the workspace. Skills: Strong Financial Acumen: Comprehensive understanding of P&L reporting, budgeting, and expense management. Sales Experience: Proven track record of driving sales and meeting targets. Operational Excellence: Ability to ensure seamless operations and uphold brand standards. Development and Managerial Experience: Skilled in recruiting, training, and driving teams to success, upholding standards of the workspace, service, appearance, and conduct. Strategic Thinking: Ability to develop and execute growth strategies and initiatives. Communication Skills: Excellent verbal and written communication abilities. Attributes: Leader: Empathetic, energetic, and assertive leader with an ownership mentality. Proactive: Results-driven, with a proactive approach to problem-solving and decision-making. Entrepreneurial: Proactive and results-driven, with a desire to work in a rapidly growing startup environment. Community Builder: Ability to foster a vibrant community within the workspace. Hospitable: Approachable and attentive, actively listens and anticipates the needs of others; matters are handled with urgency and care. Adaptable: Detail-oriented with proven project and time management skills, able to work effectively, autonomously, and collaboratively. Benefits: Healthcare: Company-sponsored medical, dental, vision, AD&D, and LTD coverage (FSA & HSA options available) Paid Time Off (PTO): 15 Vacation Days, 10 Sick Days, all company holidays Parental Leave: 20 weeks at full pay, for full-time employees (1+ year of service) 401(k) Plan: 5% company match for full-time employees (6+ months of service) Additional Benefits: Access to a variety of commuter, wellness, education, and lifestyle benefits Equal Employment Opportunity (EEO) The Malin Group Inc. is dedicated to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all qualified candidates and employees regardless of age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic information, or any other protected status as defined by law.
    $118k-191k yearly est. 2d ago
  • Antique Jewelry Store Manager

    Market Square Jewelers, Inc.

    Senior operations manager job in Boston, MA

    Join the Market Square Jewelers Team in Boston! Market Square Jewelers is opening a new location on historic Charles Street in Boston, and we're looking for an experienced and passionate Retail Store Manager to lead our team. If you have a love for fine jewelry, a keen eye for style, and the leadership skills to inspire others, this is an exceptional opportunity to grow with a trusted name in the jewelry industry. About Market Square Jewelers With a proud legacy spanning over four decades, Market Square Jewelers specializes in antique, vintage, and estate jewelry, as well as custom and modern fine pieces. We're a family-owned business built on craftsmanship, authenticity, and exceptional customer service - and we're excited to bring that tradition to downtown Boston. The Role As Retail Store Manager, you'll oversee daily store operations, lead and motivate your sales team, and ensure every client experiences the warm, knowledgeable, and stylish service that defines Market Square Jewelers. You'll balance operational excellence with a refined sense of presentation and customer engagement. Key Responsibilities Lead, train, and inspire the sales team to deliver outstanding customer service and meet sales goals Manage day-to-day store operations, including opening/closing, merchandising, inventory, and visual presentation Build lasting relationships with customers, sharing knowledge and enthusiasm for fine and antique jewelry Ensure store appearance and displays reflect the Market Square Jewelers brand and aesthetic Collaborate with company leadership to execute marketing and community engagement initiatives Monitor store performance and implement strategies to improve efficiency, productivity, and profitability Qualifications 2+ years of retail management experience (jewelry industry experience strongly preferred) Operationally minded, with excellent organizational and leadership skills Exceptional communication and interpersonal skills - charismatic, polished, and customer-focused Passion for jewelry, design, and personal style Hardworking, dependable, and able to thrive in a fast-paced, team-oriented environment Why You'll Love Working With Us Be part of an established, family-owned business with a rich history and a loyal customer base Work in a newly designed showroom in one of Boston's most charming neighborhoods Lots of support through our network of 7 stores, while staying in a growth mindset Competitive compensation and growth opportunities within a respected jewelry company
    $39k-67k yearly est. 5d ago
  • General Manager

    Ferretti Search

    Senior operations manager job in Springfield, MA

    Ferretti Search is delighted to partner with a growing distribution organization to locate their next General Manager. Compensation: $110,000-$130,000 base + up to 40% bonus (paid quarterly) Schedule: Full-time, 100% in-office What's in it for you? Build-from-the-ground-up opportunity: Lead a newly opening distribution center that is expected to be the first of multiple future locations. P&L ownership: Full responsibility for top-line performance through full P&L management in a highly revenue-driven environment. Strong earning potential: Competitive base salary with a structured, performance-based bonus tied directly to results. What will your day look like? General Management & P&L Leadership: Own all aspects of the business including revenue, margin, inventory, and operating performance for a ~$25M P&L. Sales & Commercial Partnership: Work closely with the sales organization (dotted-line relationship) on pricing, market evaluation, product mix, and stocking strategy. Distribution Operations: Oversee a ~30,000 sq. ft. facility with yard space, managing inventory levels of $1.5-$2M and 200-600 SKUs. Team Leadership: Lead ~18 employees through a distribution manager; drivers and warehouse staff report through that structure. Market Immersion: Spend time in the field early on to deeply understand products, customers, and the New England territory. Operational Excellence: Ensure safety, efficiency, and effective day-to-day execution without overengineering lean or CI initiatives. Systems & Reporting: Utilize ERP systems and confidently interpret financials to drive decision-making. Who are you? Commercially Minded Leader: Strong background bridging sales and operations, with hands-on experience in distribution environments. Distribution Experience: Prior experience managing or operating a distribution center; building materials experience preferred. P&L Fluent: Comfortable reading, understanding, and driving performance through the P&L. Hands-On & Energetic: Thrives in an on-site, roll-up-your-sleeves environment and enjoys building something new. People Leader: Proven ability to lead hourly teams with a strong focus on safety and accountability. Application & Contact Information If this role isn't a perfect match for you - that's OK! We're recruiting leaders across operations, sales, and distribution. Contact Chris Machon at ************************** to inquire about additional opportunities in the Northeast.
    $110k-130k yearly 2d ago

Learn more about senior operations manager jobs

How much does a senior operations manager earn in Northbridge, MA?

The average senior operations manager in Northbridge, MA earns between $101,000 and $194,000 annually. This compares to the national average senior operations manager range of $91,000 to $175,000.

Average senior operations manager salary in Northbridge, MA

$140,000
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