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Senior product support specialist vs application specialist

The differences between senior product support specialists and application specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior product support specialist and an application specialist. Additionally, a senior product support specialist has an average salary of $88,888, which is higher than the $84,635 average annual salary of an application specialist.

The top three skills for a senior product support specialist include product support, windows and CRM. The most important skills for an application specialist are customer service, customer satisfaction, and technical support.

Senior product support specialist vs application specialist overview

Senior Product Support SpecialistApplication Specialist
Yearly salary$88,888$84,635
Hourly rate$42.73$40.69
Growth rate10%10%
Number of jobs164,71696,980
Job satisfaction--
Most common degreeBachelor's Degree, 56%Bachelor's Degree, 61%
Average age4242
Years of experience22

Senior product support specialist vs application specialist salary

Senior product support specialists and application specialists have different pay scales, as shown below.

Senior Product Support SpecialistApplication Specialist
Average salary$88,888$84,635
Salary rangeBetween $71,000 And $110,000Between $60,000 And $118,000
Highest paying CitySan Francisco, CAJersey City, NJ
Highest paying stateHawaiiNew Jersey
Best paying companyGenentechCheniere Energy
Best paying industryTelecommunicationManufacturing

Differences between senior product support specialist and application specialist education

There are a few differences between a senior product support specialist and an application specialist in terms of educational background:

Senior Product Support SpecialistApplication Specialist
Most common degreeBachelor's Degree, 56%Bachelor's Degree, 61%
Most common majorBusinessBusiness
Most common collegeStanford UniversityStanford University

Senior product support specialist vs application specialist demographics

Here are the differences between senior product support specialists' and application specialists' demographics:

Senior Product Support SpecialistApplication Specialist
Average age4242
Gender ratioMale, 68.3% Female, 31.7%Male, 53.7% Female, 46.3%
Race ratioBlack or African American, 10.9% Unknown, 5.6% Hispanic or Latino, 15.8% Asian, 11.5% White, 55.9% American Indian and Alaska Native, 0.4%Black or African American, 10.8% Unknown, 5.4% Hispanic or Latino, 16.7% Asian, 11.1% White, 55.5% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between senior product support specialist and application specialist duties and responsibilities

Senior product support specialist example responsibilities.

  • Use of Salesforce to both manage user account access and create/remedy trouble tickets generate from both customer and internal inquiries.
  • Design embedded wireless control board using Zigbee modules for commercial HVAC systems.
  • Interact with service providers and product vendors to troubleshoot, identify and resolve core issues.
  • Review all incoming cases, enter cases into ticketing system (CRM) and assign cases to specialist.
  • Plan, design solutions, and troubleshoot hardware, software, peripheral and network problems for the products.
  • Perform standard safety database maintenance administration activities and ensure proper documentation of these activities for maintenance of a validate computer system.
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Application specialist example responsibilities.

  • Lead the support staff as the SME for troubleshooting issues.
  • Manage implementation of an EHR application within behavioral health agencies.
  • Manage multiple imaging-relate projects across both radiology and cardiology service lines, both inpatient and outpatient, to completion.
  • Maintain HIPAA compliant inbound and outbound 837I , 837P , 834,835,277 , 277CA , 997 and 999 files.
  • Experience with FTP concepts and automation
  • Introduce SOA paradigm to the company.
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Senior product support specialist vs application specialist skills

Common senior product support specialist skills
  • Product Support, 10%
  • Windows, 10%
  • CRM, 8%
  • SR, 7%
  • Product Knowledge, 6%
  • Troubleshoot, 6%
Common application specialist skills
  • Customer Service, 10%
  • Customer Satisfaction, 8%
  • Technical Support, 5%
  • Troubleshoot, 5%
  • Project Management, 4%
  • Excellent Organizational, 4%

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