Senior product support specialist vs application support specialist

Differences between senior product support specialist and application support specialist duties and responsibilities

Senior product support specialist example responsibilities.

• Use of Salesforce to both manage user account access and create/remedy trouble tickets generate from both customer and internal inquiries.
• Design embedded wireless control board using Zigbee modules for commercial HVAC systems.
• Interact with service providers and product vendors to troubleshoot, identify and resolve core issues.
• Review all incoming cases, enter cases into ticketing system (CRM) and assign cases to specialist.
• Plan, design solutions, and troubleshoot hardware, software, peripheral and network problems for the products.
• Perform standard safety database maintenance administration activities and ensure proper documentation of these activities for maintenance of a validate computer system.
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Application support specialist example responsibilities.

• Help manage the design, development, and deployment of HL7 interfaces.
• Lead, and manage CRM (Peoplesoft and Siebel) implementation technical teams on multiple engagements.
• Assist users of varying PC and application skills levels and manage through a wide variety of customer scenarios.
• Develop and automate network and mainframe system diagnostics as necessary using a variety of 3rd party software tools and utilities.
• Develop and maintain existing Perl scripts to automate business process.
• Manage multiple imaging-relate projects across both radiology and cardiology service lines, both inpatient and outpatient, to completion.
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