Senior product support specialist vs client support specialist

Differences between senior product support specialist and client support specialist duties and responsibilities

Senior product support specialist example responsibilities.

• Use of Salesforce to both manage user account access and create/remedy trouble tickets generate from both customer and internal inquiries.
• Design embedded wireless control board using Zigbee modules for commercial HVAC systems.
• Interact with service providers and product vendors to troubleshoot, identify and resolve core issues.
• Review all incoming cases, enter cases into ticketing system (CRM) and assign cases to specialist.
• Plan, design solutions, and troubleshoot hardware, software, peripheral and network problems for the products.
• Perform standard safety database maintenance administration activities and ensure proper documentation of these activities for maintenance of a validate computer system.
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Client support specialist example responsibilities.

• Manage VPN, audio conference bridges, and internal telecommunication switches.
• Create ETL packages in SSIS to automate the deployment of the PAA reports and load data to SharePoint.
• Manage, document and track daily all technical inquiries using Salesforce.com.
• Manage profiles in vendor database including updating vendor profiles and ensuring heighten data integrity.
• Utilize CRM to track all pertinent information relate to the opportunity and effectively manage territory.
• Adhere to SLA (service level agreements) and consistently rank high in customer satisfaction surveys.
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