Senior product support specialist vs field specialist

Differences between senior product support specialist and field specialist duties and responsibilities

Senior product support specialist example responsibilities.

• Use of Salesforce to both manage user account access and create/remedy trouble tickets generate from both customer and internal inquiries.
• Design embedded wireless control board using Zigbee modules for commercial HVAC systems.
• Interact with service providers and product vendors to troubleshoot, identify and resolve core issues.
• Review all incoming cases, enter cases into ticketing system (CRM) and assign cases to specialist.
• Plan, design solutions, and troubleshoot hardware, software, peripheral and network problems for the products.
• Perform standard safety database maintenance administration activities and ensure proper documentation of these activities for maintenance of a validate computer system.
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Field specialist example responsibilities.

• Manage the development and employment of images for operational workstations.
• Recommend solids-control processes to ensure economic removal and supervise rig personnel performing chemical additions and recording drilling fluid parameters.
• Ensure correct mud systems are ran with the correct properties to maintain wellbore stability.
• Train personnel on MWD and LWD operations; ensure all safety and service quality policies are follow.
• Facilitate Oxy pre spud inspections.
• Insure that contractor personnel follow all Oxy policies.
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