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Senior product support specialist vs product specialist

The differences between senior product support specialists and product specialists can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a senior product support specialist, becoming a product specialist takes usually requires 4-6 years. Additionally, a senior product support specialist has an average salary of $88,888, which is higher than the $85,932 average annual salary of a product specialist.

The top three skills for a senior product support specialist include product support, windows and CRM. The most important skills for a product specialist are customer service, product knowledge, and sales floor.

Senior product support specialist vs product specialist overview

Senior Product Support SpecialistProduct Specialist
Yearly salary$88,888$85,932
Hourly rate$42.73$41.31
Growth rate10%19%
Number of jobs164,716103,863
Job satisfaction-5
Most common degreeBachelor's Degree, 56%Bachelor's Degree, 64%
Average age4237
Years of experience26

Senior product support specialist vs product specialist salary

Senior product support specialists and product specialists have different pay scales, as shown below.

Senior Product Support SpecialistProduct Specialist
Average salary$88,888$85,932
Salary rangeBetween $71,000 And $110,000Between $56,000 And $130,000
Highest paying CitySan Francisco, CASan Bruno, CA
Highest paying stateHawaiiCalifornia
Best paying companyGenentechByteDance
Best paying industryTelecommunicationTechnology

Differences between senior product support specialist and product specialist education

There are a few differences between a senior product support specialist and a product specialist in terms of educational background:

Senior Product Support SpecialistProduct Specialist
Most common degreeBachelor's Degree, 56%Bachelor's Degree, 64%
Most common majorBusinessBusiness
Most common collegeStanford UniversityUniversity of Georgia

Senior product support specialist vs product specialist demographics

Here are the differences between senior product support specialists' and product specialists' demographics:

Senior Product Support SpecialistProduct Specialist
Average age4237
Gender ratioMale, 68.3% Female, 31.7%Male, 59.8% Female, 40.2%
Race ratioBlack or African American, 10.9% Unknown, 5.6% Hispanic or Latino, 15.8% Asian, 11.5% White, 55.9% American Indian and Alaska Native, 0.4%Black or African American, 5.2% Unknown, 5.0% Hispanic or Latino, 12.5% Asian, 10.6% White, 66.6% American Indian and Alaska Native, 0.1%
LGBT Percentage11%10%

Differences between senior product support specialist and product specialist duties and responsibilities

Senior product support specialist example responsibilities.

  • Use of Salesforce to both manage user account access and create/remedy trouble tickets generate from both customer and internal inquiries.
  • Design embedded wireless control board using Zigbee modules for commercial HVAC systems.
  • Interact with service providers and product vendors to troubleshoot, identify and resolve core issues.
  • Review all incoming cases, enter cases into ticketing system (CRM) and assign cases to specialist.
  • Plan, design solutions, and troubleshoot hardware, software, peripheral and network problems for the products.
  • Perform standard safety database maintenance administration activities and ensure proper documentation of these activities for maintenance of a validate computer system.
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Product specialist example responsibilities.

  • Create and manage RFP responses for potential customers and develop product quotes base on customer requirements.
  • Manage projects and priorities list of ongoing engineering plans base on ROI and business needs, and relay to operations regularly.
  • Perform weekly review and update of lead list against opportunities manage in Salesforce.com.
  • Manage telephone relationships with senior management of client companies to troubleshoot and develop product.
  • Participate in CAPA activities as required.
  • Develop generic UI's that includes re-branding & re-skinning of product.
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Senior product support specialist vs product specialist skills

Common senior product support specialist skills
  • Product Support, 10%
  • Windows, 10%
  • CRM, 8%
  • SR, 7%
  • Product Knowledge, 6%
  • Troubleshoot, 6%
Common product specialist skills
  • Customer Service, 19%
  • Product Knowledge, 7%
  • Sales Floor, 7%
  • Patients, 6%
  • Excellent Interpersonal, 4%
  • Windows, 3%

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