Senior product support specialist vs senior information technology specialist

Differences between senior product support specialist and senior information technology specialist duties and responsibilities

Senior product support specialist example responsibilities.

• Use of Salesforce to both manage user account access and create/remedy trouble tickets generate from both customer and internal inquiries.
• Design embedded wireless control board using Zigbee modules for commercial HVAC systems.
• Interact with service providers and product vendors to troubleshoot, identify and resolve core issues.
• Review all incoming cases, enter cases into ticketing system (CRM) and assign cases to specialist.
• Plan, design solutions, and troubleshoot hardware, software, peripheral and network problems for the products.
• Perform standard safety database maintenance administration activities and ensure proper documentation of these activities for maintenance of a validate computer system.
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Senior information technology specialist example responsibilities.

• Install and manage the local area network (wire and wireless), switches connect to that network and network printers.
• Manage DNS, SSL certificate renewals/additions, add FTP accounts and rights management for client's web and application hosting servers.
• Manage and implement security solutions, including firewalls, anti-virus solutions, and intrusion detection systems.
• Lead in-house and consultant team in large-scale Linux server upgrade for multinational consulting firm, which significantly enhance system performance.
• Lead disaster recovery exercises, infrastructure hardware/software decommissioning initiatives and redeployment of legacy application retirements/migrations for Fannie Mae (client).
• Deploy applications and OS's as requested using SCCM.
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