Senior product support specialist vs senior product specialist

Differences between senior product support specialist and senior product specialist duties and responsibilities

Senior product support specialist example responsibilities.

• Use of Salesforce to both manage user account access and create/remedy trouble tickets generate from both customer and internal inquiries.
• Design embedded wireless control board using Zigbee modules for commercial HVAC systems.
• Interact with service providers and product vendors to troubleshoot, identify and resolve core issues.
• Review all incoming cases, enter cases into ticketing system (CRM) and assign cases to specialist.
• Plan, design solutions, and troubleshoot hardware, software, peripheral and network problems for the products.
• Perform standard safety database maintenance administration activities and ensure proper documentation of these activities for maintenance of a validate computer system.
Show more

Senior product specialist example responsibilities.

• Demonstrate proficiency in handling forecasting of market demands while simultaneously managing OEM supplier relationships
• Lead expert team that prove feasibility of manufacturing green elastomeric nonwovens by reactive extrusion.
• Work with QA team to do application testing.
• Compose responses to numerous FDA medical reviewer questions.
• Enter all items and colors into PLM for each style.
• Collaborate with design, development, and QA teams to build product.
Show more