Senior product support specialist vs senior service specialist

Differences between senior product support specialist and senior service specialist duties and responsibilities

Senior product support specialist example responsibilities.

• Use of Salesforce to both manage user account access and create/remedy trouble tickets generate from both customer and internal inquiries.
• Design embedded wireless control board using Zigbee modules for commercial HVAC systems.
• Interact with service providers and product vendors to troubleshoot, identify and resolve core issues.
• Review all incoming cases, enter cases into ticketing system (CRM) and assign cases to specialist.
• Plan, design solutions, and troubleshoot hardware, software, peripheral and network problems for the products.
• Perform standard safety database maintenance administration activities and ensure proper documentation of these activities for maintenance of a validate computer system.
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Senior service specialist example responsibilities.

• Manage the building of accounts, assigning of static IP's, and scheduling of business class installations.
• Recognize subject matter expert (SME).
• Process monetary transactions and trades for brokerage and mutual fund accounts.
• Serve as a SME to provide expert knowledge on baseline projects and releases.
• Clean and disinfect restrooms, academic facilities vacuums, spot clean carpets, wash windows.
• Assist treasury department with cash transactions, income distributions and withdrawals of funds from investment accounts.
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