Senior product support specialist vs senior support specialist

Differences between senior product support specialist and senior support specialist duties and responsibilities

Senior product support specialist example responsibilities.

• Use of Salesforce to both manage user account access and create/remedy trouble tickets generate from both customer and internal inquiries.
• Design embedded wireless control board using Zigbee modules for commercial HVAC systems.
• Interact with service providers and product vendors to troubleshoot, identify and resolve core issues.
• Review all incoming cases, enter cases into ticketing system (CRM) and assign cases to specialist.
• Plan, design solutions, and troubleshoot hardware, software, peripheral and network problems for the products.
• Perform standard safety database maintenance administration activities and ensure proper documentation of these activities for maintenance of a validate computer system.
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Senior support specialist example responsibilities.

• Manage UNIX OS technical documentation and marketing materials.
• Maintain desktop encryption keys for all company laptops.
• Implement desktop and laptop encryption applications in NY area offices.
• Oversee the backing up of company data and creation of PC images for each type of machine.
• Perform moves, adds, and changes of PC equipment such as desktops, laptops, monitors.
• Perform DB2 data loads on a UNIX platform, verify and update test data, utilizing execution of SQL queries.
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