Senior product support specialist vs signal support specialist

Differences between senior product support specialist and signal support specialist duties and responsibilities

Senior product support specialist example responsibilities.

• Use of Salesforce to both manage user account access and create/remedy trouble tickets generate from both customer and internal inquiries.
• Design embedded wireless control board using Zigbee modules for commercial HVAC systems.
• Interact with service providers and product vendors to troubleshoot, identify and resolve core issues.
• Review all incoming cases, enter cases into ticketing system (CRM) and assign cases to specialist.
• Plan, design solutions, and troubleshoot hardware, software, peripheral and network problems for the products.
• Perform standard safety database maintenance administration activities and ensure proper documentation of these activities for maintenance of a validate computer system.
Show more

Signal support specialist example responsibilities.

• Train, mentore, and lead a team of 75 soldiers on operating OE254 antennas, Motorola XTS and SINCGARS.
• Manage COMSEC radio fills during COMSEC change and updates with ANCD, including providing updates to senior managers on sensitive items.
• Manage project SharePoint site for the purpose of supporting ongoing collaboration
• Provide training and user support for all applications to LAN users.
• Maintain and control a tracker of all maintenance equipment for the communication shop.
• Install and trouble shoot SINCGARS radios into track vehicles and other armore wheeled assets.
Show more